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  • June 1991 (Revised September 1996)
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  • HBS Case Collection

Human Resource Management at American Airlines

By: Gary W. Loveman
  • Format:Print
  • | Pages:20
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Abstract

American Airlines' strategy calls for continued growth, improvements in customer service, and cost reduction. This case examines the Human Resource Management system at American Airlines and its role in the airline's past and continued success. May be used with American Airlines (A): Strategy in the 1990s, (B): Compensation and Cost Reduction, and (C): Committing to Leadership.

Keywords

Air Transportation; Management Systems; Human Resources; Business Strategy; Air Transportation Industry; United States

Citation

Loveman, Gary W. "Human Resource Management at American Airlines." Harvard Business School Case 491-097, June 1991. (Revised September 1996.)

About The Author

Gary W. Loveman

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