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Publications
Publications
  • 1 Nov 1993
  • Conference Presentation

Information Technology's Role in Transforming Customer Service

By: Jim I. Cash Jr.
  • Format:Print
  • | Language:English
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Keywords

Information Technology; Customer Focus and Relationships

Citation

Cash, Jim I., Jr. "Information Technology's Role in Transforming Customer Service." Paper presented at the Positioning Customer Support for the Twenty-first Century, University of Texas, November 01, 1993.

About The Author

James I. Cash

→More Publications

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More from the Author
  • Joe Mazzulla and the Boston Celtics (B) By: Linda A. Hill, James I. Cash and Lydia Begag
  • Joe Mazzulla and the Boston Celtics (A) By: Linda A. Hill, James I. Cash and Lydia Begag
  • Report on Racial Inclusion in the Boardroom: A Workshop Convened by Harvard Business School's Leadership Initiative and Board Leadership Project By: James I. Cash, Linda A. Hill, Hubert Joly, Lynn S. Paine and Suraj Srinivasan
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