Publications
Publications
- October 1978 (Revised November 1985)
- HBS Case Collection
Managing Interpersonal Conflict
Abstract
Discusses the nature and dynamics of interpersonal conflict and suggests how to diagnose and manage a conflict situation. The perspective employed is that of an interested third party who wishes to intervene in the conflict to resolve or control it. Focuses on how to choose between resolution and control strategies, and suggests specific tactics for implementing each approach.
Keywords
Citation
Barnes, Louis B., and James P. Ware. "Managing Interpersonal Conflict." Harvard Business School Background Note 479-004, October 1978. (Revised November 1985.)