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  • October 1998
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  • HBS Case Collection

"Pathways to Independence": Welfare-to-Work at Marriott International

By: Rosabeth M. Kanter and Ellen Pruyne
  • Format:Print
  • | Pages:20
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Abstract

In 1991 Marriott International established a program called Pathways to Independence to recruit and train people from the welfare rolls. The program graduated over 1,000 people in eight years and retained about 20% more of its participants than regular hires. Now the program director wished to double the program size. The questions: Was this feasible with a decreasing supply of employable welfare recipients? Could the quality control required at Marriott be maintained with such a large and rapid expansion?

Keywords

Recruitment; Retention; Training; Expansion; Quality; Poverty; Programs

Citation

Kanter, Rosabeth M., and Ellen Pruyne. "Pathways to Independence": Welfare-to-Work at Marriott International. Harvard Business School Case 399-067, October 1998.

About The Author

Rosabeth M. Kanter

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