Skip to Main Content
HBS Home
  • About
  • Academic Programs
  • Alumni
  • Faculty & Research
  • Baker Library
  • Giving
  • Harvard Business Review
  • Initiatives
  • News
  • Recruit
  • Map / Directions
Faculty & Research
  • Faculty
  • Research
  • Featured Topics
  • Academic Units
  • …→
  • Harvard Business School→
  • Faculty & Research→
Publications
Publications
  • 2003
  • Casebook

Professional Services: Text and Cases

By: Thomas J. DeLong and Ashish Nanda
  • Format:Print
ShareBar

Abstract

DeLong and Nanda's Professional Services: Text and Cases is the first casebook to be published on the management of professional service firms (law firms, architecture, financial services, consulting). It includes a comprehensive selection of case studies that span these industries broadly. Although much has been researched and written about managing service firms generally (e.g., food service, hotels, banking and other consumer services), very little has been compiled on managing professional services. Professional Service firms have a highly educated employee base and these firms offer both consumer and commercial services that involve managing, supporting, and improving their clients' intellectual assets. Delong and Nanda have developed this text to demonstrate to students the unique challenges and opportunities attendant upon this market segment of our economy.

Keywords

Professional Service Firms; Management; Cases

Citation

DeLong, Thomas J., and Ashish Nanda. Professional Services: Text and Cases. New York: McGraw-Hill/Irwin, 2003.
  • Find it at Harvard

About The Authors

Thomas J. DeLong

Organizational Behavior
→More Publications

Ashish Nanda

Strategy
→More Publications

More from the Authors

    • March 2022
    • Faculty Research

    Emeritus: Achieving Impact, Providing Access (A)

    By: Ashish Nanda and Zack Kurtovich
    • March 2022
    • Faculty Research

    SoundCloud: Subscription Streaming?

    By: Andy Wu and Ashish Nanda
    • March 2022
    • Faculty Research

    Moksha Data: Delivering Insights for Public Services

    By: Ashish Nanda and Zack Kurtovich
More from the Authors
  • Emeritus: Achieving Impact, Providing Access (A) By: Ashish Nanda and Zack Kurtovich
  • SoundCloud: Subscription Streaming? By: Andy Wu and Ashish Nanda
  • Moksha Data: Delivering Insights for Public Services By: Ashish Nanda and Zack Kurtovich
ǁ
Campus Map
Harvard Business School
Soldiers Field
Boston, MA 02163
→Map & Directions
→More Contact Information
  • Make a Gift
  • Site Map
  • Jobs
  • Harvard University
  • Trademarks
  • Policies
  • Digital Accessibility
Copyright © President & Fellows of Harvard College