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  • August 1997 (Revised June 1999)
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Providian Trust: Tradition and Technology (A)

By: F. Warren McFarlan and Melissa Dailey
  • Format:Print
  • | Pages:20
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Abstract

A major trust company attempts to implement a major software system while simultaneously reengineering business processes. Providian Trust, a previously non-IT intensive organization, must completely reposition its management of technology to deal with IT's new strategic role in the company. The case illustrates how the appropriate use of IT framework can illuminate risk and suggests appropriate courses of action.

Keywords

Change Management; Financial Institutions; Business Processes; Organizational Change and Adaptation; Information Technology; Applications and Software; Financial Services Industry

Citation

McFarlan, F. Warren, and Melissa Dailey. "Providian Trust: Tradition and Technology (A)." Harvard Business School Case 398-008, August 1997. (Revised June 1999.)
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About The Author

F. Warren McFarlan

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Related Work

    • August 1997 (Revised May 1999)
    • Faculty Research

    Providian Trust: Tradition and Technology (B)

    By: F. Warren McFarlan and Melissa Dailey
Related Work
  • Providian Trust: Tradition and Technology (B) By: F. Warren McFarlan and Melissa Dailey
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