Publications
Publications
- October 1995
- HBS Case Collection
Procter & Gamble: Improving Consumer Value Through Process Design TN
Abstract
Teaching Note for (9-195-126).
Keywords
Customer Value and Value Chain; Customer Focus and Relationships; Distribution Channels; Information Technology; Value Creation; Logistics; Management Practices and Processes; Consumer Products Industry
Citation
McFarlan, F. Warren. "Procter & Gamble: Improving Consumer Value Through Process Design TN." Harvard Business School Teaching Note 396-083, October 1995.