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  • November 1995
  • Background Note
  • HBS Case Collection

Reengineering a Business Process

By: Richard L. Nolan and Thomas H. Davenport
  • Format:Print
  • | Language:English
  • | Pages:16
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Abstract

Describes the six steps included in most reengineering initiatives: selecting the processes for reengineering; identifying change enablers; developing a business vision of process objectives; understanding and measuring existing processes; designing and prototyping the new processes; and implementing the new processes.

Keywords

Goals and Objectives; Management Practices and Processes; Change Management; Measurement and Metrics

Citation

Nolan, Richard L., and Thomas H. Davenport. "Reengineering a Business Process." Harvard Business School Background Note 396-054, November 1995.
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About The Author

Richard L. Nolan

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    The Creative Consulting Company

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More from the Authors
  • Boeing Commercial Airplanes: Industry Leadership Lost (Four Key Decisions) By: Richard L. Nolan and Robert D Austin
  • Performance Hacking: The Contagious Business Practice that Corrodes Corporate Culture, Undermines Core Values, and Damages Great Companies By: Robert D. Austin and Richard L. Nolan
  • The Creative Consulting Company By: Robert S. Kaplan, Richard Nolan and David P. Norton
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