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• Case | HBS Case Collection | October 2019 (Revised April 2020)

  Carme Ruscalleda: The Chef as an Artist

  Boris Groysberg, Carin-Isabel Knoop and Annelena Lobb

  In October 2018, Chef Carme Ruscalleda, the most-starred woman chef in the world at the time, closed the doors of her Restaurant Sant Pau (Sant Pau), as she had on almost every night for the past 30 years—this time for the last time. Ruscalleda had opened the restaurant in 1988 with her husband and partner. Sant Pau had a rating of three Michelin stars, the highest rating available to a restaurant through the well-known MICHELIN Guide to fine dining. Her other two restaurants—Sant Pau Tokyo, a sister restaurant in Japan, and Moments, in Barcelona’s Mandarin Oriental Hotel—had two Michelin stars each. Many people—from the village and around the world—were sad to see the iconic restaurant close after so many decades. The case describes her approach to cooking, managing teams, dealing with stress, running a family business and constantly reinventing herself.

  Keywords: restaurants; Sant Pau; Personal Development and Career; Family Business; Leadership Style; Innovation and Invention; Food; Success; Food and Beverage Industry;

  Citation:

  Groysberg, Boris, Carin-Isabel Knoop, and Annelena Lobb. "Carme Ruscalleda: The Chef as an Artist." Harvard Business School Case 420-028, October 2019. (Revised April 2020.)  View Details

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• Case | HBS Case Collection | February 2017 (Revised March 2020)

  Hebrew SeniorLife: Disseminating Excellence in Elder Care and Housing

  Regina E. Herzlinger, Carin-Isabel Knoop and Olivia Hull

  The CEO of Hebrew SeniorLife is contemplating how to scale his highly successful but asset-intensive continuing care retirement community for elders. Among the strategies he is considering is an expansion to China; virtual web-based care; providing continuing care in the home setting; and an expansionist model in the U.S. Hebrew SeniorLife is a mission-driven organization that is managed in a financially-prudent way. Those principles must guide his decision.

  Keywords: continuing care; nursing home; rehabilitation; Assisted Living; elder care; entrepreneurial management; Health Care and Treatment; Entrepreneurship; Growth and Development Strategy; Health Industry; United States;

  Citation:

  Herzlinger, Regina E., Carin-Isabel Knoop, and Olivia Hull. "Hebrew SeniorLife: Disseminating Excellence in Elder Care and Housing." Harvard Business School Case 317-038, February 2017. (Revised March 2020.)  View Details

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• Case | HBS Case Collection | February 2020

  Klöckner & Co: Steeling for a Digital World

  Scott Duke Kominers and Carin-Isabel Knoop

  Hoping to get ahead of potential digital disruption at Klöckner & Co. – one of the world’s largest steel and metal distributors – CEO Gisbert Rühl set up both kloeckner.i (KCI), an internal transformation arm, and XOM Materials (XOM), an independent industry platform. KCI and XOM sought to digitize the $350 billion materials supply and service chain, and promote greater price transparency and efficiency. However, the materials market traditionally resisted digitalization, making the process longer, harder, and more expensive than expected. As 2020 opened, Rühl and his teams wondered how they could dramatically increase uptake.

  Keywords: digital transformation; Corporate Entrepreneurship; Market Design; Market Platforms; Multi-Sided Platforms; Markets; Industry Structures; Supply and Industry; Technology Platform; Technology Adoption; Transformation; Steel Industry; Information Technology Industry; Europe; Germany;

  Citation:

  Kominers, Scott Duke, and Carin-Isabel Knoop. "Klöckner & Co: Steeling for a Digital World." Harvard Business School Case 820-035, February 2020.  View Details

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