Problems at InSpeech

Lynn S. Paine

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Case | HBS Case Collection | January 1994 (Revised June 1996)

Problems at InSpeech

by Lynn S. Paine

Abstract

InSpeech, Inc., the largest U.S. provider of speech, occupational, and physical therapists to nursing homes and hospitals, is faltering badly. The company is having trouble retaining its frontline employees--the clinicians who deliver its services--and its customers. Senior managers must assess the problem and devise a turnaround strategy.

Keywords: Organizational Change and Adaptation; Business Strategy; Problems and Challenges; Health Care and Treatment; Crisis Management; Mission and Purpose; Values and Beliefs; Health Industry;

Format: Print

16 pages

Educators Purchase