Publications
Publications
- January 1994 (Revised June 1996)
- HBS Case Collection
Problems at InSpeech
By: Lynn S. Paine
Abstract
InSpeech, Inc., the largest U.S. provider of speech, occupational, and physical therapists to nursing homes and hospitals, is faltering badly. The company is having trouble retaining its frontline employees--the clinicians who deliver its services--and its customers. Senior managers must assess the problem and devise a turnaround strategy.
Keywords
Organizational Change and Adaptation; Business Strategy; Problems and Challenges; Health Care and Treatment; Crisis Management; Mission and Purpose; Values and Beliefs; Health Industry
Citation
Paine, Lynn S. "Problems at InSpeech." Harvard Business School Case 394-109, January 1994. (Revised June 1996.)