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  • 1993
  • Chapter
  • The Service Quality Handbook

Putting the Service Profit Chain to Work

By: Roger Hallowell and Leonard A. Schlesinger
  • Format:Print
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Citation

Hallowell, Roger, and Leonard A. Schlesinger. "Putting the Service Profit Chain to Work." In The Service Quality Handbook, edited by William F. Christopher and Eberhard E. Scheuing. New York: AMACOM, 1993.

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Leonard A. Schlesinger

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