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Publications
Publications
  • 1993
  • Chapter
  • The Service Quality Handbook

Putting the Service Profit Chain to Work

By: Roger Hallowell and Leonard A. Schlesinger
  • Format:Print
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Citation

Hallowell, Roger, and Leonard A. Schlesinger. "Putting the Service Profit Chain to Work." In The Service Quality Handbook, edited by William F. Christopher and Eberhard E. Scheuing. New York: AMACOM, 1993.

About The Author

Leonard A. Schlesinger

General Management
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More from the Authors
  • Fidji Simo: Growing the Pie at Instacart By: Hubert Joly, Leonard A. Schlesinger and James Barnett
  • Thrivent: From Insurance Agents to Financial Advisors By: Hubert Joly, Leonard A. Schlesinger and Tom Quinn
  • The Meteoric Rise of Skims By: Ayelet Israeli, Jill Avery and Leonard A. Schlesinger
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