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  • July 1993 (Revised December 2003)
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Sears Auto Centers (A)

By: Lynn S. Paine and Michael Santoro
  • Format:Print
  • | Pages:15
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Abstract

The CEO of Sears must decide how to respond to allegations that the company's auto repair division has been misleading consumers and charging them for unnecessary repairs.

Keywords

Corporate Governance; Corporate Accountability; Ethics; Organizational Culture; Compensation and Benefits; Management Teams; Employees; Behavior; Motivation and Incentives; Performance Improvement; Auto Industry

Citation

Paine, Lynn S., and Michael Santoro. "Sears Auto Centers (A)." Harvard Business School Case 394-009, July 1993. (Revised December 2003.)
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About The Author

Lynn S. Paine

General Management
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Related Work

    • December 2003 (Revised May 2004)
    • Faculty Research

    Sears Auto Centers (A) (Abridged)

    By: Lynn S. Paine
    • December 2003
    • Faculty Research

    Sears Auto Centers (B) (Abridged)

    By: Lynn S. Paine
Related Work
  • Sears Auto Centers (A) (Abridged) By: Lynn S. Paine
  • Sears Auto Centers (B) (Abridged) By: Lynn S. Paine
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