Publications
Publications
  • July 1993 (Revised December 2003)
  • Case
  • HBS Case Collection

Sears Auto Centers (A)

By: Lynn S. Paine and Michael Santoro
  • Format:Print
  • | Pages:15
ShareBar

Abstract

The CEO of Sears must decide how to respond to allegations that the company's auto repair division has been misleading consumers and charging them for unnecessary repairs.

Keywords

Corporate Governance; Corporate Accountability; Ethics; Organizational Culture; Compensation and Benefits; Management Teams; Employees; Behavior; Motivation and Incentives; Performance Improvement; Auto Industry

Citation

Paine, Lynn S., and Michael Santoro. "Sears Auto Centers (A)." Harvard Business School Case 394-009, July 1993. (Revised December 2003.)

About The Author

Lynn S. Paine

General Management
More Publications

Related Work