Publications
Publications
- January 1993 (Revised November 1997)
- HBS Case Collection
BayBank Boston
Abstract
In 1992, the Federal Reserve released a study of mortgage lending patterns in Boston. It concluded that even when credit factors were taken into account, black and Hispanic applicants experienced higher rejection rates. Richard Pollard, chairman of BayBank Boston, had to decide how to respond. Over the past three years, he had led efforts in BayBank and the Massachusetts Bankers Association to address community concerns raised by earlier, less conclusive studies. Some innovative programs had been established through the association. The new study raised questions about whether existing programs would be adequate to address the problem.
Keywords
Citation
Dees, J. Gregory, and Christine C. Remey. "BayBank Boston." Harvard Business School Case 393-095, January 1993. (Revised November 1997.)