Publications
Publications
  • March 1991 (Revised December 1994)
  • Case
  • HBS Case Collection

Marks and Spencer Ltd. (A)

By: Cynthia A. Montgomery
  • Format:Print
  • | Language:English
  • | Pages:24
ShareBar

Abstract

Marks and Spencer is a highly regarded retailer in the United Kingdom. This case examines the history of the firm, its organizational capabilities, and its long standing relationships with employees, customers, and suppliers. Also discusses the firm's expansion into Europe and Canada. May be used with Marks and Spencer Ltd. (B).

Keywords

Expansion; Organizational Design; Relationships; Retail Industry; United Kingdom

Citation

Montgomery, Cynthia A. "Marks and Spencer Ltd. (A)." Harvard Business School Case 391-089, March 1991. (Revised December 1994.)

About The Author

Cynthia A. Montgomery

Strategy
More Publications

Related Work