Skip to Main Content

November–December 1987
Article
Harvard Business Review

Competing on the Eight Dimensions of Quality

By: David A. Garvin

Format:Print

Keywords

Competition; Quality

Citation

Garvin, David A. "Competing on the Eight Dimensions of Quality." Harvard Business Review 65, no. 6 (November–December 1987).

More from the Author

- January 2017 (Revised December 2017)
- Faculty Research
Merging American Airlines and US Airways (A)

By: David G. Fubini, David A. Garvin and Carin-Isabel Knoop
- October 2016
- Faculty Research
Malenti Strings: Intrapreneurship within FLG, Inc. (Brief Case)

By: David A. Garvin and Rachel Gordon
- October 2016
- Faculty Research
Malenti Strings: Intrapreneurship within FLG, Inc.

By: David A. Garvin and Rachel Gordon