Publications
Publications
- September 1987 (Revised October 1987)
- HBS Case Collection
The Job of the General Manager
By: James L. Heskett
Abstract
Describes elements of the job of the general manager that are addressed in the Management Policy and Practice course at the Harvard Business School. These include: 1) establishing strategic direction, 2) setting goals and managing standards of performance, 3) marshalling and allocating resources, 4) selecting and developing people, 5) organizing effort, 6) maintaining an understanding of day-to-day operations, and 7) building a positive working environment.
Keywords
Experience and Expertise; Policy; Recruitment; Working Conditions; Managerial Roles; Resource Allocation; Mission and Purpose; Performance Evaluation; Strategy; Value
Citation
Heskett, James L. "The Job of the General Manager." Harvard Business School Background Note 388-035, September 1987. (Revised October 1987.)
