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Publications
Publications
  • 1994
  • Chapter
  • Service Quality: New Directions in Theory and Practice

Managing Services When Service Is a Performance

By: J. A. Deighton
  • Format:Print
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Keywords

Service Operations; Performance; Management; Service Industry

Citation

Deighton, J. A. "Managing Services When Service Is a Performance." In Service Quality: New Directions in Theory and Practice, edited by R. T. Trust and R. L. Oliver. Beverly Hills, CA: Sage Publications, 1994.

About The Author

John A. Deighton

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  • The Economic Impact of the Market-Making Internet Advertising, Content, Commerce, and Innovation By: John A. Deighton and Leora Kornfeld
  • The Internet's Effects on Consumption: Useful, Harmful, Playful By: John A. Deighton and Leora Kornfeld
  • Sonder Holdings Inc: Using Technology to Solve Hospitality’s Frictions By: John Deighton and Leora Kornfeld
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