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Publications
  • 1990
  • Chapter
  • The Service Management Course

Banc One Corporation, 1989

By: R. M. Kanter
  • Format:Print
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Keywords

Banking Industry

Citation

Kanter, R. M. "Banc One Corporation, 1989." In The Service Management Course, by C. Hart, J. Heskett, and W. E. Sasser Jr.. NY: Free Press, 1990. (Reprintings include Leaders on Leadership, edited by W. Bennis. Boston: Harvard Business School Press, 1992; The Challenge of Organizational Change, edited by R.M. Kanter, B.A. Stein, and T.D. Jick. N.Y.: Free Press, 1992.)

About The Author

Rosabeth M. Kanter

General Management
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