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Photo of Ryan W. Buell

Unit: Technology and Operations Management

Contact:

(617) 496-6918

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Additional Information
  • Managing Service Operations
  • Achieving Breakthrough Service
  • Twitter
  • LinkedIn
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Editorial Affiliations
  • Production and Operations Management
  • Service Science

Areas of Interest

  • customer behavior
  • customer satisfaction
  • service management
  • service operations
  • service quality

Additional Topics

  • competition
  • operations management
  • operations strategy
  • process improvement
  • technology management
  • value creation

Industries

  • banking
  • e-commerce industry
  • fast food
  • financial services
  • high technology
  • hotels & motels
  • insurance industry
  • restaurant
  • retailing
  • service industry
  • transportation
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Ryan W. Buell

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In the News

19 Feb 2018
Harvard Business Review
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Customers At The Back Of The Line Are Anxious—Can You Keep Them From Leaving?
09 Mar 2017
Cold Call
IDEO is Changing the Way Managers Think About Thinking
21 Feb 2017
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Why Some Apps Use Fake Progress Bars
22 Dec 2016
Harvard Business Review
A Transformation Is Under Way at U.S. Veterans Affairs. We Got an Inside Look.

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@ryanbuell
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