Primary Interest

UPS Foundation Associate Professor of Service Management

UPS Foundation Professor of Service Management (Leave of Absence)
Secondary Interest

Dwight P. Robinson, Jr. Professor of Business Administration
Unit Head, Accounting and Management

Stanley Roth, Sr. Professor of Retailing

Senior Lecturer of Business Administration

Edsel Bryant Ford Professor of Business Administration
Senior Associate Dean for HBS Publishing; Senior Associate Dean for External Relations

Malcolm P. McNair Professor of Marketing