Primary Interest
UPS Foundation Associate Professor of Service Management
UPS Foundation Professor of Service Management
Secondary Interest
Dwight P. Robinson, Jr. Professor of Business Administration
Unit Head, Accounting and Management
Stanley Roth, Sr. Professor of Retailing
Senior Lecturer of Business Administration
Edsel Bryant Ford Professor of Business Administration
Senior Associate Dean for HBS Publishing; Senior Associate Dean for External Relations
Malcolm P. McNair Professor of Marketing
