Primary Interest
John and Natty McArthur University Professor
George F. Baker Professor of Administration
Dean of the Faculty
Secondary Interest
Baker Foundation Professor, Sarofim-Rock Professor of Business Administration, Emerita
Ernest L. Arbuckle Professor of Business Administration
Senior Fellow, Marvin Bower Professor of Leadership Development, Emeritus
Assistant Professor of Business Administration
UPS Foundation Professor of Service Management, Emeritus
Professor of Management Practice
