Will Challenged Amazon Tweak Its Retail Model Post-Pandemic?
Amazon's usually strong retail performance has been threatened by the pandemic, opening the doors for competitors. Does the online giant need a strategy overhaul? asks James Heskett.
Amazon's usually strong retail performance has been threatened by the pandemic, opening the doors for competitors. Does the online giant need a strategy overhaul? asks James Heskett.
June 1, 2020
Article
Distribution and Logistics
Supply and Scarcity
competitive strategy; customer satisfaction; supply chain management; retail
English
HBS Working Knowledge