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Lessons from the U.S.’s Rocky Vaccine Rollout

The pandemic — especially the rollout of COVID-19 vaccines — has exposed the operational deficiencies of the U.S. health care system. They include valuing product innovation more than process innovation, inefficiently using its workforce, inadequately planning for known unknowns, and failing to bring the supply of care to the demand for it. However, the pandemic is also offering lessons in how to overcome these problems.

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