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COVID-19 Dispatch: Stephen Kramer

Will COVID-19 overwhelm the care industry and rob workers of an essential means of maintaining work-life balance, if not simply working? With the haphazard reopening of the economy and civic life, the demand for care center spaces and in-home services is expected to swamp the diminishing supply. Stephen Kramer, CEO of Bright Horizons and a graduate of HBS, has been at the center of the care crisis in the US and internationally. He discusses the state of care—as a universal need and as an industry.

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