Professor Jay Lorsch: Listening

Jay W. Lorsch is the Louis Kirstein Professor of Human Relations. He believes an important skill the case method teaches students is to listen, and cites the “Dashman Company” case, originally published in the 1940s, as an example of a company whose leadership team makes hiring decisions without first listening to each other and their employees. It presents students with a unique problem and incites active discussion about how to solve it.