Negotiation Tips from an FBI Insider

Chris Voss, former Lead International Kidnapping Negotiator for the FBI, spent his career navigating high-pressure situations. While most individuals will never be bargaining to save a human life like Voss, each of us negotiates daily with colleagues, vendors, friends, and family members. How do you secure maximum benefit in your own negotiations? According to Voss, success comes from patience, proper planning, and a genuine desire to listen. Learn more at online.hbs.edu.