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- All HBS Web
(366)
- People (1)
- News (142)
- Research (178)
- Multimedia (30)
178
results for Frances Frei in
Research within All HBS Web
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- 25 Mar 2011
- Working Paper Summaries
- Working Knowledge
How Do Incumbents Fare in the Face of Increased Service Competition?
by Ryan W. Buell, Dennis Campbell & Frances X. Frei
...Frances X. Frei, all of Harvard Business School. The good news for providers of high-touch service is that if they can sustain the service advantage over time, they could be rewarded with higher value customers. Key concepts include: Incumbents offering high quality service attract and retain customers...
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- 06 Oct 2023
- Book
- Working Knowledge
Yes, You Can Radically Change Your Organization in One Week
by Kristen Senz
Skip the committees and the multi-year roadmap. With the right conditions, leaders can confront even complex organizational problems in one week. Frances Frei and Anne Morriss explain how in their book Move Fast and Fix Things.
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- 04 Jun 2020
- Book
- Working Knowledge
It’s Not About You: Why Leaders Need to Look Outward
by Kristen Senz
By unleashing the full potential of their teams, leaders increase safety and inclusion in the workplace. Co-author Frances Frei discusses her new book, "Unleashed."...
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- 11 Apr 2022
- Research & Ideas
- Working Knowledge
A World of Difference: What Keeps Companies from Becoming More Inclusive
by Jen McFarland Flint
Inclusion can unlock excellence and innovation, but instincts and good intentions will never get you there. In this interview, Frances Frei and Francesca Gino explore the underlying factors that keep organizations from becoming more inclusive.
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- 17 Jun 2015
- Lessons from the Classroom
- Working Knowledge
Excellence Comes From Saying No
by Michael Blanding
In a new course designed by Frances Frei and Amy Schulman, business and law students help each other define and achieve their own interpretations of success. Lesson one: You can't be great at everything.
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- 01 Jun 2023
- HBS Case
- Working Knowledge
A Nike Executive Hid His Criminal Past to Turn His Life Around. What If He Didn't Have To?
by Dina Gerdeman
Larry Miller committed murder as a teenager, but earned a college degree while serving time and set out to start a new life. Still, he had to conceal his record to get a job that would ultimately take him to the heights of sports marketing. A case study by Francesca Gino, Hise Gibson, and Frances Frei shows the barriers that formerly incarcerated Black men are up against and the potential talent they could bring to business.
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- 13 Jun 2016
- Lessons from the Classroom
- Working Knowledge
That's Classic: Modern-Day Business Lessons from Ancient Rome
by Julia Hanna
What can MBAs learn from the Roman emperors Tiberius and Claudius? All Roads Lead to Rome, a course taught by HBS professor Frances Frei and Harvard history and classics professor Emma Dench, surfaces insights into the age-old issue of leadership.
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- 11 Jan 2000
- Research & Ideas
- Working Knowledge
Calling All Managers: How to Build a Better Call Center
by Martha Lagace
Once viewed simply as low-cost channels for resolving customer concerns, call centers are increasingly seen as powerful service delivery mechanisms and even as generators of revenue. Research by HBS Professor Frances X. Frei and her colleagues Ann Evenson and Patrick T. Harker of the Wharton School points toward new ways of making them work.
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- 23 Jan 2012
- Research & Ideas
- Working Knowledge
Break Your Addiction to Service Heroes
by Deborah Blagg
In their new book, Uncommon Service, coauthors Frances Frei and Anne Morriss show it is possible for organizations to reduce costs while dramatically enhancing customer service. The key? Don't try to be good at everything. Interview and book excerpt from HBS Alumni Bulletin.
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- 2023
- Book
Move Fast and Fix Things: The Trusted Leader's Guide to Solving Hard Problems
By: Frances X. Frei and Anne Morriss
...to pay for inventing the future. Leadership experts Frances Frei and Anne Morriss argue that this belief is deeply flawed—and that it keeps you from building a great company. Helping executives and entrepreneurs solve their toughest problems over the past decade, Frei and Morriss learned that the...
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- 12 Mar 2024
- Cold Call Podcast
- Working Knowledge
How to Bring Good Ideas to Life: The Paul English Story
Re: Frances X. Frei
...process of creative idea generation, examining how he was able to bring so many ideas to market. In this episode, Harvard Business School professor Frances Frei and English discuss how to tell the difference between a good idea and a bad one, the importance of iteration, and taking a systematic (but fast) approach to developing new ideas. They also explore how his process dovetails with Frei’s “move fast and fix things,” strategy from her recent book.
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- February 2021
- Case
Emma Dench: Leadership and Ancient Rome
By: Francesca Gino and Frances X. Frei
...ancient sources and the “standards-devotion matrix,” originally presented by Frances Frei and Anne Morriss in Unleashed: The Unapologetic Leader’s Guide to Empowering Everyone Around You. This interactive case allows for deep reflection on and development of individual strategies for effective...
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- Research Summary
Computer-assisted work and business scalability
Tushman (thesis committee chair, Organizational Behavior), Frances Frei (Technology & Operations Management), Marco Iansiti (Technology & Operations Management), and HT Kung (Computer Science).
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- 2012
- Book
Uncommon Service: How to Win by Putting Customers at the Core of Your Business
By: Frances Frei and Anne Morriss
...Frances Frei and Anne Morriss show how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function. That means weaving service tightly into every core decision your company makes. The authors reveal a...
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- November–December 2023
- Article
- Harvard Business Review
Storytelling That Drives Bold Change
By: Frances X. Frei and Anne Morriss
...their organizations’ energy and direct it toward change. Drawing on decades of experience helping senior executives lead large-scale transformations, Harvard professor Frei and leadership coach Morriss present an effective way to approach that challenge. They outline four key steps: (1) Understand...
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- 19 Jul 2004
- Research & Ideas
- Working Knowledge
Your Customers: Use Them or Lose Them
by Martha Lagace
Companies can differentiate on service profitably, says HBS professor Frances X. Frei. Here's how a new-thinking bank, insurance provider, and software company are using customer power to win.
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- 31 May 2023
- HBS Case
- Working Knowledge
Why Business Leaders Need to Hear Larry Miller's Story
by Jamal Meneide
Larry Miller shares how education helped him escape a life of crime and why employers should give the formerly incarcerated a second chance. ARTICLE: A Nike Executive Hid His Criminal Past to Turn His Life Around. What If He Didn't Have To?A case study by Francesca Gino, Hise Gibson, and Frances Frei shows the barriers that formerly incarcerated Black men are up against and the potential talent they could bring to business.
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- 12 Dec 2023
- Book
- Working Knowledge
HBS Faculty Books of 2023: Find Happiness, Fix Things, and Fail Well
by Danielle Kost
capitalists and autocrats in the region. Yes, You Can Radically Change Your Organization in One WeekSkip the committees and the multi-year roadmap. With the right conditions, leaders can confront even complex organizational problems in one week. Frances Frei and Anne Morriss explain how in their book Move
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- 19 Dec 2023
- Research & Ideas
- Working Knowledge
The 10 Most Popular Articles of 2023
by Danielle Kost
committees and the multi-year roadmap. With the right conditions, leaders can confront even complex organizational problems in one week. Frances Frei and Anne Morriss explain how in their book Move Fast and Fix Things. And don't forget about: Looking to Leave a Mark? Memorable Leaders Don't Just Spout
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- 18 Apr 2007
- HBS Case
- Working Knowledge
How Magazine Luiza Courts the Poor
by Julia Hanna
...heart of a case study developed by Harvard Business School professor Frances X. Frei. Key concepts include: The case "Magazine Luiza: Building a Retail Model of 'Courting the Poor'" looks at the Brazilian retailer's innovative approach to selling to the poor. Magazine Luiza sells a mix of...
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