Technology & Operations Management
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- March–April 2024
- Article
Retailers and Health Systems Can Improve Care Together
By: Robert S. Huckman, Vivian S. Lee and Bradely R. StaatsHealth systems are struggling to address the many shortcomings of health care delivery: rapidly growing costs, inconsistent quality, and inadequate and unequal access to primary and other types of care. However, if retailers and health systems were to form strong partnerships, they could play a major role in addressing these megachallenges. While some partnerships do exist, they are rare and have only scratched the surface of their potential. Rather than focusing on the direct-to-consumer model that retailers have largely employed, the partnerships should offer much broader care. Drawing on real-world examples, the authors outline four key actions that retailers and health systems should take: (1) They must move beyond convenience to offer comprehensive care. (2) They should move care from clinics into the home. (3) They should leverage data to improve clinical care and the customer experience. And (4) they should change how—and by whom—health care work is done. Implementing these four actions would generate improvements that would benefit not just patients but also the organizations that pay for their health care.
- March–April 2024
- Article
Retailers and Health Systems Can Improve Care Together
By: Robert S. Huckman, Vivian S. Lee and Bradely R. StaatsHealth systems are struggling to address the many shortcomings of health care delivery: rapidly growing costs, inconsistent quality, and inadequate and unequal access to primary and other types of care. However, if retailers and health systems were to form strong partnerships, they could play a major role in addressing these megachallenges. While...
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- March–April 2024
- Article
How Fast Should Your Company Really Grow?
By: Gary P. PisanoGrowth—in revenues and profits—is the yardstick by which the competitive fitness and health of organizations is measured. Consistent profitable growth is thus a near universal goal for leaders—and an elusive one. To achieve that goal, companies need a growth strategy that encompasses three related sets of decisions: how fast to grow, where to seek new sources of demand, and how to develop the financial, human, and organizational capabilities needed to grow. This article offers a framework for examining the critical interdependencies of those decisions in the context of a company’s overall business strategy, its capabilities and culture, and external market dynamics.
- March–April 2024
- Article
How Fast Should Your Company Really Grow?
By: Gary P. PisanoGrowth—in revenues and profits—is the yardstick by which the competitive fitness and health of organizations is measured. Consistent profitable growth is thus a near universal goal for leaders—and an elusive one. To achieve that goal, companies need a growth strategy that encompasses three related sets of decisions: how fast to grow, where to seek...
About the Unit
As the world of operations has changed, so have interests and priorities within the Unit. Historically, the TOM Unit focused on manufacturing and the development of physical products. Over the past several years, we have expanded our research, course development, and course offerings to encompass new issues in information technology, supply chains, and service industries.
The field of TOM is concerned with the design, management, and improvement of operating systems and processes. As we seek to understand the challenges confronting firms competing in today's demanding environment, the focus of our work has broadened to include the multiple activities comprising a firm's "operating core":
- the multi-function, multi-firm system that includes basic research, design, engineering, product and process development and production of goods and services within individual operating units;
- the networks of information and material flows that tie operating units together and the systems that support these networks;
- the distribution and delivery of goods and services to customers.
Recent Publications
Retailers and Health Systems Can Improve Care Together
- March–April 2024 |
- Article |
- Harvard Business Review
How Fast Should Your Company Really Grow?
- March–April 2024 |
- Article |
- Harvard Business Review
Design-Based Inference for Multi-arm Bandits
- 2023 |
- Working Paper |
- Faculty Research
An Experimental Design for Anytime-Valid Causal Inference on Multi-Armed Bandits
- 2023 |
- Working Paper |
- Faculty Research
Design of Panel Experiments with Spatial and Temporal Interference
- 2024 |
- Working Paper |
- Faculty Research
Quantifying the Value of Iterative Experimentation
- 2021 |
- Working Paper |
- Faculty Research
Anytime-Valid Inference in Linear Models and Regression-Adjusted Causal Inference
- 2024 |
- Working Paper |
- Faculty Research
Physical Climate Risk
- March 2024 |
- Background Note |
- Faculty Research