Speaker(s): Rob Huckman and
Jason Barro (HBS)
Title:
Abstract
The impact of labor turnover on productivity has received a great deal of
attention in the literature on organizations. In this study, we consider this
issue by examining the annual July turnover of residents in teaching hospitals
in the United States. This setting is particularly well-suited for this analysis
due to the exogenous nature of the turnover and the readily available data on
both resource utilization and product quality. Using patient-level data from
roughly 800 U.S. hospitals per year over the period from 1993 to 1997, we find
that the annual resident turnover each July results in declines in
hospital productivity that last for most of the last half of the calendar year.
Relative to non-teaching hospitals, we identify significant increases in both
the average length of patient stay (i.e., resource utilization) and patient
mortality rates (i.e., product quality) for those facilities that most rely on
residents for the provision of medical services.