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Technology and Operations Management Unit

Recent Publications by Technology & Operations Management Unit Faculty

Books

Austin, Robert D., Richard L. Nolan, and Shannon O'Donnell. The Adventures of an IT Leader. Harvard Business Press, 2009.

Austin, Robert D., Lynda M. Applegate, and Deborah Soule. Corporate Information Strategy and Management: Text and Cases. 8th ed. McGraw Hill, 2008.

Christensen, Clayton M., Michael B. Horn, and Curtis W. Johnson. Disrupting Class: How Disruptive Innovation Will Change the Way the World Learns. McGraw-Hill, 2008.

Christensen, Clayton M., Jerome H. Grossman M.D., and Jason Hwang M.D. Innovator's Prescription: A Disruptive Solution for Health Care. McGraw-Hill, 2009.

Published Papers and Book Chapters

Austin, Robert D. and Lee Devin. "Artistic Methods and Business Disorganization." In 21st Century Management: A Reference Handbook, edited by Charles Wankel, 490-499. Los Angeles: Sage Publications, 2008.

Austin, Robert D. and Lee Devin. "Knowledge Work, Craft Work, and Calling." In Global Neighbors: Christian Faith and Moral Obligation in Today's Economy, edited by Douglas A. Hicks and Mark Valeri. Grand Rapids, Mich.: Wm. B. Eerdmans, 2008.

Austin, Robert D., and Javier Busquets. "Managing Differences." Innovations: Technology, Governance, Globalization 3, no. 1 (winter 2008).

Bohmer, Richard, and David Lawrence. "Care Platforms: A Basic Building Block for Care Delivery." Health Affairs 27, no. 5 (September - October 2008).

Chatterji, Aaron K., David I. Levine, and Michael W. Toffel. "How Well Do Social Ratings Actually Measure Corporate Social Responsibility?" Journal of Economics & Management Strategy 18, no. 1 (spring 2009): 125-169.

Delmas, Magali, and Michael W. Toffel. "Organizational Responses to Environmental Demands: Opening the Black Box." Strategic Management Journal 29, no. 10 (October 2008).

Edmondson, Amy C., Kate Roloff and Lucy H. MacPhail. "Collaboration Across Knowledge Boundaries within Diverse Teams: Reciprocal Expertise Affirmation as an Enabling Condition." In Exploring Positive Identities and Organizations: Building a Theoretical and Research Foundation, edited by Laura M. Roberts and Jane E. Dutton, 311-332. Psychology Press, 2009.

Edmondson, Amy C. "The Competitive Imperative of Learning." HBS Centennial Issue. Harvard Business Review 86, nos. 7/8 (July - August 2008): 60-67.

Edmondson, A. and Kate Roloff. "Overcoming Barriers to Collaboration: Psychological Safety and Learning in Diverse Teams." In Team Effectiveness in Complex Organizations: Cross-disciplinary Perspectives and Approaches, edited by E. Sales, G. G. Goodwin and C. S. Burke. SIOP Frontier Series. Mahwah, N.J.: Lawrence Erlbaum Associates, 2008.

Edmondson, A. C., and I. Nembhard. "Product Development and Learning in Project Teams: The Challenges are the Benefits." Journal of Product Innovation Management 26, no. 2 (March 2009): 123-138.

Gino, Francesca, and Gary P. Pisano. "Toward a Theory of Behavioral Operations." Manufacturing and Service Operations Management 10, no. 4 (fall 2008): 676-691.

Huckman, Robert S., Bradley R. Staats, and David M. Upton. "Team Familiarity, Role Experience, and Performance: Evidence from Indian Software Services." Management Science 55, no. 1 (January 2009): 85-100.

Johnson, Mark W., Clayton M. Christensen, and Henning Kagermann. "Reinventing Your Business Model." Harvard Business Review 86, no. 12 (December 2008).

Kaufman, Stephen P. "Evaluating the CEO." First Person. Harvard Business Review 86, no. 10 (October 2008).

King, Andrew A., and Michael L. Barnett. "Good Fences Make Good Neighbors: An Institutional Explanation of the Benefits of Industry Self-regulation." Academy of Management Journal 51, no. 6 (December 2008): 1150 - 1170.

Lee, Deishin, and Haim Mendelson. "Divide and Conquer: Competing with Free Technology under Network Effects." Production and Operations Management 17, no. 1 (summer 2008): 12-28.

Short, Jodi L., and Michael W. Toffel. "The Causes and Consequences of Industry Self-Policing." Yale Economic Review (summer 2008).

Short, Jodi L., and Michael W. Toffel. "Coerced Confessions: Self-Policing in the Shadow of the Regulator." Journal of Law, Economics and Organization 24, no. 1 (May 2008): 45-71.

Singer, Sara Jean and A. C. Edmondson. "When Learning and Performance Are at Odds: Confronting the Tension." In Learning and Performance Matter, edited by Prem Kumar and Phil Ramsey. Singapore: World Scientific, 2008.

Tucker, Anita L., Sara J. Singer, Jennifer E. Hayes, and Alyson Falwell. "Front-line Staff Perspectives on Opportunities for Improving the Safety and Efficiency of Hospital Work Systems." Health Services Research (June 2008).

Verganti, Roberto, and Gary P. Pisano. "Which Kind of Collaboration Is Right for You?" Harvard Business Review 86, no. 12 (December 2008).

Wong, Daniel R., Imtiaz S. Ali, David F. Torchiana, Arvind K. Agnihotri, Richard Bohmer, and Thomas J. Vander Salm. "Learning in a New Cardiac Surgical Center: An Analysis of Precursor Events." Surgery 145, no. 2 (February 2009): 131-137.

Working Papers

Boudreau, Kevin J., Nicola Lacetera, and Karim R. Lakhani. "Parallel Search, Incentives and Problem Type: Revisiting the Competition and Innovation Link." Harvard Business School Working Paper, No. 09-041, September 2008.

Brunner, David James, Bradley R. Staats, Michael L. Tushman, and David M. Upton. "Wellsprings of Creation: Perturbation and the Paradox of the Highly Disciplined Organization." Harvard Business School Working Paper, No. 09-011, July 2008.

Dedeke, Adenekan (Nick), and Noel H. Watson. "Exploring Inventory Trends in Six U.S. Retail Segments." Harvard Business School Working Paper, No. 08-078, August 2008.

Hiscox, Michael J., Claire Schwartz, and Michael W. Toffel. "Evaluating the Impact of SA 8000 Certification." Harvard Business School Working Paper, No. 08-097, May 2008.

Huckman, Robert S., and Bradley R. Staats. "Variation in Experience and Team Familiarity: Addressing the Knowledge Acquisition-Application Problem." Harvard Business School Working Paper, No. 09-035, September 2008.

Lenox, Michael J., and Michael W. Toffel. "Diffusing Management Practices within the Firm: The Role of Information Provision." Harvard Business School Working Paper, No. 08-085. (March 2008.)

Levine, David I., and Michael W. Toffel. "Quality Management and Job Quality: How the ISO 9001 Standard for Quality Management Systems Affects Employees and Employers." Harvard Business School Working Paper, No. 09-018, August 2008.

Pisano, Gary P., and Roberto Verganti. "Collaborative Architectures for Innovation." Harvard Business School Working Paper, No. 08-105, June 2008.

Reid, Erin Marie, and Michael W. Toffel. "Responding to Public and Private Politics: Corporate Disclosure of Climate Change Strategies." Harvard Business School Working Paper, No. 09-019, August 2008.

Toffel, Michael W., and Jodi L. Short. "Coming Clean and Cleaning Up: Is Voluntary Disclosure a Signal of Effective Self-Policing?" Harvard Business School Working Paper, No. 08-098, May 2008.

Toffel, Michael W., Antoinette Stein, and Katharine Lee. "Extending Producer Responsibility: An Evaluation Framework for Product Take-Back Policies." Harvard Business School Working Paper, No. 09-026, September 2008.

Ton, Zeynep. "The Effect of Labor on Profitability: The Role of Quality." Harvard Business School Working Paper, No. 09-040, September 2008.

Watson, Noel H., and Yu-Sheng Zheng. "Over-reaction to Demand Changes Due to Subjective and Quantitative Forecasting." Harvard Business School Working Paper, No. 09-021, August 2008.

HBS Course Materials

  • "Addleshaw Goddard LLP." Harvard Business School Case 409-056.
  • "Adnexus Therapeutics, Inc.: Considering the Exit." Harvard Business School Case 609-015.
  • "Advanced Electron Beams." Harvard Business School Case 608-083.
  • "Advanced Micro Devices: Competing in the Shadow of a Giant (A)." Harvard Business School Case 609-002.
  • "Agion Technologies." Harvard Business School Case 609-070.
  • "Airbus A380-Turbulence Ahead." Harvard Business School Case 609-041.
  • "Amazon Web Services." Harvard Business School Case 609-048.
  • "AMD Dresden: Copy Inexactly!" Harvard Business School Case 609-004.
  • "AREVA T&D." Harvard Business School Case 608-174.
  • "ASUSTeK Computer Inc. Eee PC (A)." Harvard Business School Case 609-011.
  • "ASUSTeK Computer Inc. Eee PC (B)." Harvard Business School Supplement 609-052.
  • "AT&T v. Microsoft (A): IP Litigation Strategy." Harvard Business School Case 608-080.
  • "AT&T v. Microsoft (B): District Court Ruling and Appeal." Harvard Business School Supplement 608-081.
  • "Brigham and Women's Hospital: Shapiro Cardiovascular Center." Harvard Business School Case 608-175.
  • "The Broad Institute: Applying the Power of Genomics to Medicine." Harvard Business School Case 608-114.
  • "Cambrian House." Harvard Business School Case 608-016.
  • "Campbell Soup Company: Selling Channel Innovation to Customers." Harvard Business School Case 608-141.
  • "Chi Mei Optoelectronics." Harvard Business School Case 608-123.
  • "Columbus Tubing: Steel Is Real." Harvard Business School Case 609-042.
  • "The Concept of Development Strategy." Harvard Business School Note 609-045.
  • "Cook Composites and Polymers Co." Harvard Business School Case 608-055.
  • "Corning: 156 Years of Innovation." Harvard Business School Case 608-108.
  • "Daewoo Shipbuilding and Marine Engineering." Harvard Business School Case 609-018.
  • "Dartmouth-Hitchcock Medical Center: Spine Care." Harvard Business School Case 609-016.
  • "Dasher Company." Harvard Business School Case 608-113.
  • "Design Thinking and Innovation at Apple." Harvard Business School Note 609-066.
  • "Differences at Work: Sameer (A)." Harvard Business School Case 609-053.
  • "Differences at Work: Sameer (B)." Harvard Business School Supplement 609-054.
  • "Exercise: Challenging Operational Assumptions." Harvard Business School Exercise 608-128.
  • "Exercise: Customer-Operator Letter Writing." Harvard Business School Exercise 608-126.
  • "F-Secure Corporation: Software as a Service (SaaS) in the Security Solutions Market." Harvard Business School Case 809-099.
  • "General Motors: Building the Heart of the Corvette ZR1." Harvard Business School Case 609-047.
  • "Generation Investment Management." Harvard Business School Case 609-057.
  • "Gordon Williams: Clinical Research at Brigham and Women's Hospital." Harvard Business School Case 608-168.
  • "The Home Depot, Inc." Harvard Business School Case 608-093.
  • "Horizon Wind Energy." Harvard Business School Multimedia/Video Case 609-701.
  • "Horizontal Specialization and Modularity in the Semiconductor Industry." Harvard Business School Note 609-001.
  • "Hrad Technika." Harvard Business School Case 609-039.
  • "Information Use by Managers in Decision Making: A Team Exercise." Harvard Business School Exercise 609-027.
  • "InnoCentive.com (A)." Harvard Business School Case 608-170.
  • "Innovation at Mahindra & Mahindra (A)." Harvard Business School Case 609-065.
  • "Innovation at Mahindra & Mahindra (B)." Harvard Business School Supplement 609-067.
  • "Innovation at Mahindra & Mahindra (C)." Harvard Business School Supplement 609-068.
  • "Intel NBI: Handheld Graphics Organization." Harvard Business School Case 608-098.
  • "Intel NBI: Intel Corporation's New Business Initiatives." Harvard Business School Case 609-043.
  • "Intel NBI: MXP Digital Media Processor." Harvard Business School Case 608-100.
  • "Introduction to Data Analysis with Data Desk." Harvard Business School Note 608-154.
  • "JetBlue Airways: Managing Growth." Harvard Business School Case 609-046.
  • "Jieliang Phone Home! (A)." Harvard Business School Case 609-080.
  • "Jieliang Phone Home! (B)." Harvard Business School Supplement 609-081.
  • "Jieliang Phone Home! (C)." Harvard Business School Supplement 609-082.
  • "License or Start-Up: A Junior Faculty Member's Dilemma." Harvard Business School Case 608-085.
  • "Miles Davis: Kind of Blue." Harvard Business School Case 609-050.
  • "Mistry Architects: Innovating for Sustainability (A)." Harvard Business School Case 609-044.
  • "Mistry Architects: Innovating for Sustainability (B)." Harvard Business School Supplement 609-064.
  • "Mistry Architects: Innovating for Sustainability (C)." Harvard Business School Supplement 609-086.
  • "MP3 Portable Audio Player Market." Harvard Business School Case 608-119.
  • "Note on Human Behavior: Differences at Work Part 2: The Leadership Challenge." Harvard Business School Note 609-056.
  • "Note on Socially Responsible Investing." Harvard Business School Note 609-060.
  • "Novartis AG: Science-Based Business." Harvard Business School Case 608-136.
  • "Ophthalmic Consultants of Boston and Dr. Bradford J. Shingleton (2004)." Harvard Business School Case 608-151.
  • "Patient Flow at Meldon Hospital (A)." Harvard Business School Case 608-171.
  • "Patient Flow at Meldon Hospital (B)." Harvard Business School Supplement 608-172.
  • "Pfizer Inc: Building an Innovation Center." Harvard Business School Case 609-037.
  • "The Phantom of the Opera." Harvard Business School Case 608-029.
  • "Powerchip Semiconductor Corporation." Harvard Business School Case 609-063.
  • "Quanta Computer and the One Laptop Per Child Initiative." Harvard Business School Case 608-102.
  • "Radical Collaboration: IBM Microelectronics Joint Development Alliances." Harvard Business School Case 608-121.
  • "Semiconductor Manufacturing International Corporation: "Reverse BOT"." Harvard Business School Case 609-062.
  • "Sensors Unlimited: Bringing InGaAs Technology to the Market." Harvard Business School Case 608-138.
  • "SPECIALISTERNE: Sense & Details." Harvard Business School Case 608-109.
  • "Symyx Technologies, Inc." Harvard Business School Case 608-152.
  • "System on a Chip 2008: Ardentec Corporation." Harvard Business School Case 609-026.
  • "System on a Chip 2008: Global Unichip Corp." Harvard Business School Case 608-159.
  • "TCS: The MCA 21 Project." Harvard Business School Case 609-024.
  • "Tegan c.c.c." Harvard Business School Case 609-038.
  • "Threadless: The Business of Community." Harvard Business School Multimedia/Video Case 608-707.
  • "Tong Lung Metal Industry Co., Ltd." Harvard Business School Case 609-034.
  • "Upgrading the Economy: Industrial Policy and Taiwan's Semiconductor Industry." Harvard Business School Case 609-089.
  • "When Supply is of Public Interest: Roche & Tamiflu." Harvard Business School Case 609-061.
  • "Yahoo! in China (A)." Harvard Business School Case 609-051.
  • "Yahoo! in China (B)." Harvard Business School Supplement 609-073.