Technology & Operations Management
Recent Publications
Books
Fisher, Marshall, and Ananth Raman. The New Science of Retailing: How Analytics Are Transforming the Supply Chain and Improving Performance. Harvard Business School Press, 2010.
Sinofsky, Steven, and Marco Iansiti. One Strategy: Organization, Planning, and Decision Making. New Jersey: John Wiley, 2010.
Published Papers and Book Chapters
Boudreau, Kevin J., Nicola Lacetera, and Karim R. Lakhani. "Incentives and Problem Uncertainty in Innovation Contests: An Empirical Analysis." Management Science 57, no. 5 (May 2011): 843-863.
Campbell, Dennis, and Frances X. Frei. "The Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel." Management Science 56, no. 1 (2010): 4-24.
Campbell, Dennis, and Frances X. Frei. "Cost Structure Patterns in the Asset Management Industry." Chap. 8 in Operational Control in Asset Management: Processes and Costs, edited by Michael Pinedo, 154-168. Denmark: SimCorp StrategyLab, 2010.
Campbell, Dennis, and Frances X. Frei. "Market Heterogeneity and Local Capacity Decisions in Services." Manufacturing and Service Operations Management 13, no. 1 (winter 2011).
Detert, J. R., and Amy C. Edmondson. "Implicit Voice Theories: Taken-for-granted Rules of Self-censorship at Work." Academy of Management Journal 54, no. 3 (June 2011).
Edmondson, Amy C. "Crossing Boundaries to Investigate Problems in the Field: An Approach to Useful Research." In Useful Research: Advancing Theory and Practice, edited by Susan Albers Mohrman and Edward E. Lawler III. Berrett-Koehler Publishers, 2011.
Edmondson, Amy C. "Strategies for Learning from Failure." Harvard Business Review 89, no. 4 (April 2011).
Fearing, Douglas, Jason Acimovic, and Stephen C. Graves. "How to Catch a Tiger: Understanding Putting Performance on the PGA TOUR." Journal of Quantitative Analysis in Sports 7, no. 1 (January 2011).
Fleming, Lee, Woodward Yang, and John Golden. "Science and Technology Entrepreneurship for Greater Societal Benefit: Ideas for Curricular Innovation." In Spanning Boundaries and Disciplines: University Technology Commercialization in the Information Age, edited by Gary D. Libecap, Marie Thursby, and Sherry Hoskinson. Emerald Group Publishing Limited, 2010.
Fried, Bruce J., Sharon Topping, and Amy C. Edmondson. "Teams and Team Effectiveness in Health Services Organizations." In Shortell and Kaluzny's Health Care Management: Organization Design and Behavior. 6th ed. Edited by Lawton Burnes, Elizabeth Bradley, and Bryan Weiner. Clifton Park, N.Y.: Delmar Cengage Learning, 2011.
Gino, Francesca, and Gary P. Pisano. "Why Leaders Don't Learn from Success." Harvard Business Review 89, no. 4 (April 2011): 68-74.
Huckman, Robert S., and Bradley R. Staats. "Fluid Tasks and Fluid Teams: The Impact of Diversity in Experience and Team Familiarity on Team Performance." Manufacturing and Service Operations Management 13, no. 3 (summer 2011): 310-328.
Kraiselburd, Santiago, Richard Pibernik, and Ananth Raman. "The Manufacturer's Incentive to Reduce Lead Times." Production and Operations Management 20, no. 5 (September - October 2011): 639-653.
MacPhail, Lucy H., and Amy C. Edmondson. "The Importance of Work Context in Organizational Learning from Error." In Errors in Organizations, edited by D. Hoffman and M. Frese. Routledge, 2011.
Morriss, Anne, Robin J. Ely, and Frances X. Frei. "Stop Holding Yourself Back." Harvard Business Review 89, nos. 1-2 (January - February 2011).
Nembhard, I. M., and A. L. Tucker. "Deliberate Learning to Improve Performance in Dynamic Service Settings: Evidence from Hospital Intensive Care Units." Organization Science 22, no. 4 (July - August 2011): 907-922.
Oldroyd, James B., Kristina McElheran, and David Elkington. "The Short Life of Online Sales Leads." Harvard Business Review 89, no. 3 (March 2011).
Pisano, Gary P. "The Evolution of Science-Based Business: Innovating How We Innovate." Special Issue on Management Innovation--Essays in the Spirit of Alfred D. Chandler. Industrial and Corporate Change 19, no. 2 (2010): 465-482.
Schendler, Auden, and Michael W. Toffel. "The Factor Environmental Ratings Miss." MIT Sloan Management Review 53, no. 1 (fall 2011): 17-18.
Singh, Jasjit, and Lee Fleming. "Lone Inventors as Sources of Technological Breakthroughs: Myth or Reality?" Management Science 56, no. 1 (2010).
Working Papers
Alusi, Annissa, Robert G. Eccles, Amy C. Edmondson, and Tiona Zuzul. "Sustainable Cities: Oxymoron or the Shape of the Future?" Harvard Business School Working Paper, No. 11-062, December 2010.
Ata, Baris, Deishin Lee, and Mustafa H. Tongarlak. "Waste-to-Energy: Operating under Regulation." Working Paper, 2010.
Bertsimas, Dimitris, Vivek F. Farias, and Nikolaos Trichakis. "Fairness, Efficiency and Flexibility in Organ Allocation for Kidney Transplantation." Harvard Business School Working Paper, No. 12-025, October 2011.
Boudreau, Kevin J., and Karim R. Lakhani. "'Fit': Field Experimental Evidence on Sorting, Incentives, and Creative Worker Performance." Harvard Business School Working Paper, No. 11-107, April 2011.
Buell, Ryan W., Dennis Campbell, and Frances X. Frei. "How Do Incumbents Fare in the Face of Increased Service Competition?" Harvard Business School Working Paper, No. 11-084, February 2011.
Carlile, Paul R., and Karim R. Lakhani. "Innovation and the Challenge of Novelty: The Novelty-Confirmation-Transformation Cycle in Software and Science." Harvard Business School Working Paper, No. 11-096, March 2011.
Clark, Jonathan R., Robert S. Huckman, and Ryan W. Thompson. "Comorbidities and the Focused Factory: The Plexus of Medical Conditions and the Scope of Hospital Services." Working Paper.
Clark, Jonathan R., Robert S. Huckman, and Bradley R. Staats. "Learning from Customers in Outsourcing: Individual and Organizational Effects." Harvard Business School Working Paper, No. 11-057, December 2010.
Delmas, Magali A., and Michael W. Toffel. "Institutional Pressures and Organizational Characteristics: Implications for Environmental Strategy." Harvard Business School Working Paper, No. 11-050, November 2010.
Doshi, Anil, Glen W.S. Dowell, and Michael W. Toffel. "How Firms Respond to Mandatory Information Disclosure." Harvard Business School Working Paper, No. 12-001, July 2011.
Drake, David F. "Carbon Tariffs: Impacts on Technology Choice, Regional Competitiveness, and Global Emissions." Harvard Business School Working Paper, No. 12-029, October 2011.
Drake, David F., and Nils Rudi. "Observation Bias: The Impact of Demand Censoring on Newsvendor Level and Adjustment Behavior." Working Paper.
Drake, David F. "Squeezing the Balloon?: Asymmetric Emissions Regulation, Border Adjustment and Technology Choice." Working Paper, 2011.
Drake, David F., Vanessa Chocteau, Paul R. Kleindorfer, Renato Orsato, and Alain Roset. "Sustainable Fleet Operations: The Role of Partnerships and Intermediation in Electric Vehicle Adoption." Working Paper, 2011.
Drake, David F., Paul R. Kleindorfer, and Luk N. Van Wassenhove. "Technology Choice and Capacity Investment Under Emissions Regulation." Working Paper, 2011.
Fong, Kyna, and Robert S. Huckman. "Matching and Sub-Specialization by Technical Complexity in Cardiac Surgery." Working Paper.
Gaur, Vishal, Richard Lai, Ananth Raman, and William Schmidt. "Signaling to Partially Informed Investors in the Newsvendor Model." Harvard Business School Working Paper, No. 11-105, April 2011.
Huckman, Robert S., and Jonathan T. Kolstad. "Fight or Flight? The Threat of Specialty Competition and the Service Offerings of General Hospitals." Working Paper.
Jira, Chonnikarn Fern, and Michael W. Toffel. "Engaging Supply Chains in Climate Change." Harvard Business School Working Paper, No. 12-026, October 2011.
King, Andrew A., and Karim R. Lakhani. "The Contingent Effect of Absorptive Capacity: An Open Innovation Analysis." Harvard Business School Working Paper, No. 11-102, April 2011.
MacPhail, Lucy H., and Amy C. Edmondson. "The Importance of Work Context in Organizational Learning from Error." Harvard Business School Working Paper, No. 11-074, January 2011.
Marquis, Christopher, and Michael W. Toffel. "The Globalization of Corporate Environmental Disclosure: Accountability or Greenwashing?" Harvard Business School Working Paper, No. 11-115, May 2011.
McElheran, Kristina Steffenson. "Delegation in Multi-Establishment Firms: Adaptation vs. Coordination in I.T. Purchasing Authority." Harvard Business School Working Paper, No. 11-101, April 2011.
O'Mahony, Siobhan, and Karim R. Lakhani. "Organizations in the Shadow of Communities." Harvard Business School Working Paper, No. 11-131, June 2011.
Rashid, Faaiza, and Amy C. Edmondson. "Risky Trust: How Multi-entity Teams Develop Trust in a High Risk Endeavor." Harvard Business School Working Paper, No. 11-089, February 2011.
Schendler, Auden, and Michael W. Toffel. "What Environmental Ratings Miss." Harvard Business School Working Paper, No. 12-017, September 2011.
Valentine, Melissa, Ingrid M. Nembhard, and Amy C. Edmondson. "Measuring Teamwork in Health Care Settings: A Review of Survey Instruments." Harvard Business School Working Paper, No. 11-116, May 2011.
Vyas, Raj, Robert S. Huckman, and Dennis Orgill. "Specialists Billing for Non-Procedural Care: A New Model to Reduce Healthcare Costs." Working Paper.
Zuzul, Tiona, and Amy C. Edmondson. "Strategy as Innovation: Emergent Goal Formation in a Nascent Industry." Harvard Business School Working Paper, No. 11-099, March 2011.
HBS Course Materials
Deshpandé, Rohit, Sandra J. Sucher, and Laura Winig. "Cipla 2011." Harvard Business School Case 511-050.
Eccles, Robert G., Amy C. Edmondson, and YiKwan Chu. "Talent Recruitment at frog design Shanghai." Harvard Business School Case 411-040.
Edmondson, Amy C., Ruth Dittrich, and Daniela Beyersdorfer. "Global Knowledge Management at Danone (B)." Harvard Business School Supplement 611-079.
Edmondson, Amy C., Ruth Dittrich, and Daniela Beyersdorfer. "Global Knowledge Management at Danone (C)." Harvard Business School Supplement 611-080.
Fearing, Douglas S., and Robert S. Huckman. "JetBlue Airways: Deicing at Logan Airport." Harvard Business School Case 612-028.
Gino, Francesca, Michael W. Toffel, and Stephanie van Sice. "FIJI Water: Carbon Negative?" Harvard Business School Case 611-049.
Iansiti, Marco, and Kerry Herman. "CA Technologies: Bringing the Cloud to Earth." Harvard Business School Case 611-047.
Lakhani, Karim R., and Eric Bernard Lonstein. "InnoCentive.com (B)." Harvard Business School Supplement 612-026.
Lakhani, Karim R., and Eric Bernard Lonstein. "InnoCentive.com (C)." Harvard Business School Supplement 612-027.
Lee, Deishin, Baris Ata, and Mustafa H. Tongarlak. "Harvest: Organic Waste Recycling with Energy Recovery (A)." Harvard Business School Case 611-033.
Lee, Deishin, Baris Ata, and Mustafa H. Tongarlak. "Harvest: Organic Waste Recycling with Energy Recovery (B)." Harvard Business School Supplement 611-034.
Pisano, Gary P., Phillip Andrews, and Alessandro Di Fiore. "Fiat-Chrysler Alliance: Launching the Cinquecento in North America." Harvard Business School Case 611-037.
Pisano, Gary P., Daniela Beyersdorfer, and Ruth Dittrich. "Innovation and Growth at Actelion Ltd." Harvard Business School Case 611-065.
Pisano, Gary P., Ryan Johnson, and Carin-Isabel Knoop. "MorphoSys AG: The Evolution of a Biotechnology Business Model." Harvard Business School Case 611-046.
Raman, Ananth, and Anita L. Tucker. "The Cleveland Clinic: Improving the Patient Experience." Harvard Business School Case 612-031.
Shih, Willy C. "Building Watson: It's not so elementary my dear!" Harvard Business School Case 612-017.
Shih, Willy C. "Digital microscopy is making me crazy!" Harvard Business School Case 612-002.
Shih, Willy, and Nancy Hua Dai. "Dongfeng Passenger Vehicle Company: Marketing Challenges for the "Underprivileged Latecomer"." Harvard Business School Case 612-029.
Shih, Willy C., Kamen Bliznashki, and Fan Zhao. "IBM China Development Lab Shanghai: Capability by Design." Harvard Business School Case 611-055.
Shih, Willy C. "Industrial Metrology: Getting In-Line?" Harvard Business School Case 612-004.
Shih, Willy C. "Intraoperative Radiotherapy for Breast Cancer." Harvard Business School Case 612-003.
Shih, Willy C., Sen Chai, Kamen Bliznashki, and Courtney Jane Hyland. "Office of Technology Transfer--Shanghai Institutes for Biological Sciences." Harvard Business School Case 611-057.
Shih, Willy C. "Scale Effects, Network Effects, and Investment Strategy." Harvard Business School Note 611-082.
Shih, Willy C., and Jia Cheng. "Semiconductor Manufacturing International Company in 2011." Harvard Business School Case 611-053.
Sucher, Sandra J., and Daniela Beyersdorfer. "Global Diversity and Inclusion at Royal Dutch Shell (B): The Impact of Restructuring." Harvard Business School Supplement 611-051.
Sucher, Sandra J., and Matthew Preble. "An Intern's Dilemma." Harvard Business School Case 611-041.
Sucher, Sandra J., Rebecca M. Henderson, and Matthew Preble. "Shell Nigeria: The WikiLeaks Cables." Harvard Business School Case 311-084.
Toffel, Michael W., and Stephanie van Sice. "Carbon Footprints: Methods and Calculations." Harvard Business School Note 611-075.
Toffel, Michael W., Robert G. Eccles, and Casey Taylor. "InterfaceRAISE: Sustainability Consulting." Harvard Business School Case 611-069.
Individual faculty publication pages will contain the most current citations, as well as links to abstracts and full-text articles when available. Publications on this page are updated quarterly and may not be current. Only widely available course materials are listed.