Technology & Operations Management
Recent Publications
Books
Austin, Robert D., Richard L. Nolan, and Shannon O'Donnell. The Adventures of an IT Leader. Harvard Business Press, 2009.
Bohmer, Richard. Designing Care: Aligning the Nature and Management of Health Care. Harvard Business Press, 2009.
Christensen, Clayton M., Jerome H. Grossman M.D., and Jason Hwang M.D. Innovator's Prescription: A Disruptive Solution for Health Care. McGraw-Hill, 2009.
Published Papers and Book Chapters
Bohmer, Richard, and Thomas Lee. "The Shifting Mission of Health Care Delivery Organizations." New England Journal of Medicine 361, no. 6 (August 6, 2009).
Chatterji, Aaron K., David I. Levine, and Michael W. Toffel. "How Well Do Social Ratings Actually Measure Corporate Social Responsibility?" Journal of Economics & Management Strategy 18, no. 1 (spring 2009): 125-169.
Edmondson, Amy C., Kate Roloff and Lucy H. MacPhail. "Collaboration Across Knowledge Boundaries within Diverse Teams: Reciprocal Expertise Affirmation as an Enabling Condition." In Exploring Positive Identities and Organizations: Building a Theoretical and Research Foundation, edited by Laura M. Roberts and Jane E. Dutton, 311-332. Psychology Press, 2009.
Edmondson, A. C., and I. Nembhard. "Product Development and Learning in Project Teams: The Challenges are the Benefits." Journal of Product Innovation Management 26, no. 2 (March 2009): 123-138.
Huckman, Robert S. "Are You Having Trouble Keeping Your Operations Focused?" Harvard Business Review 87, no. 9 (September 2009): 90-95.
Huckman, Robert S., Bradley R. Staats, and David M. Upton. "Team Familiarity, Role Experience, and Performance: Evidence from Indian Software Services." Management Science 55, no. 1 (January 2009): 85-100.
Lakhani, Karim R., and Kevin J. Boudreau. "How to Manage Outside Innovation." MIT Sloan Management Review 50, no. 4 (summer 2009).
Wong, Daniel R., Imtiaz S. Ali, David F. Torchiana, Arvind K. Agnihotri, Richard Bohmer, and Thomas J. Vander Salm. "Learning in a New Cardiac Surgical Center: An Analysis of Precursor Events." Surgery 145, no. 2 (February 2009): 131-137.
Working Papers
Adler-Milstein, Julia Rose, Sara J. Singer, and Michael W. Toffel. "Operational Failures and Problem Solving: An Empirical Study of Incident Reporting." Harvard Business School Working Paper, No. 10-017, August 2009.
Boudreau, Kevin J., Nicola Lacetera, and Karim R. Lakhani. "Parallel Search, Incentives and Problem Type: Revisiting the Competition and Innovation Link." Harvard Business School Working Paper, No. 09-041, September 2008.
Dedeke, Adenekan (Nick), and Noel H. Watson. "Exploring Inventory Trends in Six U.S. Retail Segments." Harvard Business School Working Paper, No. 08-078, August 2008.
Huckman, Robert S., and Bradley R. Staats. "Variation in Experience and Team Familiarity: Addressing the Knowledge Acquisition-Application Problem." Harvard Business School Working Paper, No. 09-035, September 2008.
Levine, David I., and Michael W. Toffel. "Quality Management and Job Quality: How the ISO 9001 Standard for Quality Management Systems Affects Employees and Employers." Harvard Business School Working Paper, No. 09-018, August 2008.
Reid, Erin Marie, and Michael W. Toffel. "Responding to Public and Private Politics: Corporate Disclosure of Climate Change Strategies." Harvard Business School Working Paper, No. 09-019, August 2008.
Staats, Bradley R., Francesca Gino, and Gary P. Pisano. "Repetition of Interaction and Learning: An Experimental Analysis." Harvard Business School Working Paper, No. 10-016, August 2009.
Toffel, Michael W., Antoinette Stein, and Katharine Lee. "Extending Producer Responsibility: An Evaluation Framework for Product Take-Back Policies." Harvard Business School Working Paper, No. 09-026, September 2008.
Ton, Zeynep. "The Effect of Labor on Profitability: The Role of Quality." Harvard Business School Working Paper, No. 09-040, September 2008.
Watson, Noel H., and Yu-Sheng Zheng. "Over-reaction to Demand Changes Due to Subjective and Quantitative Forecasting." Harvard Business School Working Paper, No. 09-021, August 2008.
HBS Course Materials
Bohmer, Richard M.J., and Natalie Kindred. "Newton-Wellesley Hospital." Harvard Business School Case 609-088.
Bohmer, Richard M.J., and Alexander Romney. "Performance Management at Intermountain Healthcare." Harvard Business School Case 609-103.
Bohmer, Richard M.J., Stephen P. Bradley, and Natalie Kindred. "The Risk Management Foundation of the Harvard Medical Institutions, Inc." Harvard Business School Case 610-014.
Bowen, H. Kent, Alison Berkley Wagonfeld, and Courtney Purrington. "Peter Schultz at The Scripps Research Institute." Harvard Business School Case 910-408.
Christensen, Clayton M., and Mark W. Johnson. "What Are Business Models, and How Are They Built?" Harvard Business School Module Note 610-019.
Eccles, Robert G., Amy C. Edmondson, and James Weber. "Addleshaw Goddard LLP." Harvard Business School Case 409-056.
Edmondson, Amy C., and Faaiza Rashid. "Integrated Project Delivery at Autodesk, Inc. (A)." Harvard Business School Case 610-016.
Edmondson, Amy C., and Faaiza Rashid. "Integrated Project Delivery at Autodesk, Inc. (B)." Harvard Business School Supplement 610-017.
Edmondson, Amy C., and Faaiza Rashid. "Integrated Project Delivery at Autodesk, Inc. (C)." Harvard Business School Supplement 610-018.
Edmondson, Amy C., Robert G. Eccles, and Mona Srivastava. "Mistry Architects (A)." Harvard Business School Case 609-044.
Edmondson, Amy C., Robert G. Eccles, and Mona Srivastava. "Mistry Architects (B)." Harvard Business School Supplement 609-064.
Edmondson, Amy C., Robert G. Eccles, and Mona Srivastava. "Mistry Architects (C)." Harvard Business School Supplement 609-086.
Fleming, Lee, and Thomas D. Perry. "Agion Technologies." Harvard Business School Case 609-070.
Frei, Frances X., Robin J. Ely, and Laura Winig. "Zappos.com 2009: Clothing, Customer Service and Company Culture." Harvard Business School Case 610-015.
Huckman, Robert S., Michael E. Porter, Rachel Gordon, and Natalie Kindred. "Dartmouth-Hitchcock Medical Center: Spine Care." Harvard Business School Case 609-016.
Iansiti, Marco, and Karim R. Lakhani. "SAP AG: Orchestrating the Ecosystem." Harvard Business School Case 609-069.
Pisano, Gary P., Elena Corsi, and Elisa Farri. "Tenova: Mining for Growth in an Economic Crisis." Harvard Business School Case 610-021.
Raman, Ananth, Nicole DeHoratius, and Zahra Kanji. "Supply Chain Optimization at Hugo Boss (A)." Harvard Business School Case 609-029.
Raman, Ananth, Nicole DeHoratius, and Zahra Kanji. "Supply Chain Optimization at Hugo Boss (B) - The M-Ratio." Harvard Business School Supplement 609-055.
Shih, Willy C., and Jyun-Cheng Wang. "Upgrading the Economy: Industrial Policy and Taiwan's Semiconductor Industry." Harvard Business School Case 609-089.
Shih, Willy C., Chen-Fu Chien, Venkat Kuppuswamy, and Yen-Liang Koai. "Powerchip Semiconductor Corporation." Harvard Business School Case 609-063.
Shih, Willy C., Ethan S Bernstein, and Nina Yaz Bilimoria. "Jieliang Phone Home! (A)." Harvard Business School Case 609-080.
Shih, Willy C., Ethan S Bernstein, and Nina Yaz Bilimoria. "Jieliang Phone Home! (B)." Harvard Business School Supplement 609-081.
Shih, Willy C., Ethan S Bernstein, and Nina Yaz Bilimoria. "Jieliang Phone Home! (C)." Harvard Business School Supplement 609-082.
Shih, Willy C. "Intel NBI: Intel Corporation's New Business Initiatives (B)." Harvard Business School Supplement 609-102.
Shih, Willy C. "Semiconductor Manufacturing International Corporation: "Reverse BOT"." Harvard Business School Case 609-062.
Shih, Willy C., and Andrew A. King. "Tokyo Electron Ltd." Harvard Business School Case 609-096.
Shih, Willy C., and Meghan Dolan. "Researching a Company." Harvard Business School Note 610-024.
Shih, Willy C., and Thomas Thurston. "Intel NBI: Image Components Organization." Harvard Business School Case 610-028.
Shih, Willy C., and Thomas Thurston. "Intel NBI: Radio-Frequency Identification." Harvard Business School Case 610-027.
Shih, Willy C., and Thomas Thurston. "Intel NBI: Vivonic." Harvard Business School Case 610-025.
Shih, Willy C., Chen-Fu Chien, Chintay Shih, and Jack Chang. "The TSMC Way: Meeting Customer Needs at Taiwan Semiconductor Manufacturing Co." Harvard Business School Case 610-003.
Snow, Daniel C. "Scharffen Berger Chocolate Maker (B)." Harvard Business School Supplement 610-035.
Sucher, Sandra J., and Daniel Baer. "Yahoo! in China (A)." Harvard Business School Case 609-051.
Sucher, Sandra J., and Daniel Baer. "Yahoo! in China (B)." Harvard Business School Supplement 609-073.
Sucher, Sandra J., and Daniela Beyersdorfer. "Note on Socially Responsible Investing." Harvard Business School Note 609-060.
Sucher, Sandra J., Daniela Beyersdorfer, and Ane Damgaard Jensen. "Generation Investment Management." Harvard Business School Case 609-057.
Thomke, Stefan H., and Barbara Feinberg. "Design Thinking and Innovation at Apple." Harvard Business School Case 609-066.
Thomke, Stefan H., and Briana Doerr Luthra. "Innovation at Mahindra & Mahindra (A)." Harvard Business School Case 609-065.
Thomke, Stefan H., and Briana Doerr Luthra. "Innovation at Mahindra & Mahindra (B)." Harvard Business School Supplement 609-067.
Thomke, Stefan H., and Briana Doerr Luthra. "Innovation at Mahindra & Mahindra (C)." Harvard Business School Supplement 609-068.
Toffel, Michael W., and Aldo Sesia. "Genzyme Center (A)." Harvard Business School Case 610-008.
Toffel, Michael W., and Aldo Sesia. "Genzyme Center (B)." Harvard Business School Supplement 610-009.
Toffel, Michael W., and Aldo Sesia. "Genzyme Center (C)." Harvard Business School Supplement 610-010.
Toffel, Michael W., and Katharine Lee. "Sustainability at Millipore." Harvard Business School Case 610-012.
Tucker, Anita L., and Amy C. Edmondson. "Cincinnati Children's Hospital Medical Center." Harvard Business School Case 609-109.
Individual faculty publication pages will contain the most current citations, as well as links to abstracts and full-text articles when available. Publications on this page are updated quarterly and may not be current. Only widely available course materials are listed.