Join Amazon Prime and ship Two-Day for free and Overnight for $3.99. Already a member? Sign in.
Service Profit Chain and over 190,000 other books are available for Amazon Kindle – Amazon’s new wireless reading device. Learn more

 

or
Sign in to turn on 1-Click ordering.
 
   
More Buying Choices
98 used & new from $0.29
Have one to sell? Sell yours here
 
   
The Service Profit Chain
 
 
Share your own customer images
Search inside this book
Start reading Service Profit Chain on your Kindle in under a minute.

Don’t have a Kindle? Get yours here.
 
  

The Service Profit Chain (Hardcover)

by James L. Heskett (Author), W. Earl Sasser (Author), Leonard A. Schlesinger (Author) "How many of us have attended seminars or read recently written books that admonish us to: (1) treat customers like royalty, (2) exceed customers' expectations,..." (more)
Key Phrases: profit chain components, strategic service vision, frontline capability, Taco Bell, Southwest Airlines, British Airways (more...)
4.9 out of 5 stars See all reviews (7 customer reviews)
List Price: $32.50
Price: $21.45 & eligible for FREE Super Saver Shipping on orders over $25. Details
You Save: $11.05 (34%)
  Special Offers Available
In Stock.
Ships from and sold by Amazon.com. Gift-wrap available.

Want it delivered Monday, November 24? Choose One-Day Shipping at checkout. See details

38 new from $5.96 58 used from $0.29 2 collectible from $32.50