Accident, Intention, and Expectation in Innovation Process
(1/06)
Acquisitions and Firm Growth: Creating Unilever's Ice Cream and Tea Business
(5/06)
Bankers, Industrialists, and Their Cliques: Elite Networks in Mexico and Brazil during Early Industrialization*
(4/06)
Behavioral Operations*
(2/06)
Can Civil Law Countries Get Good Institutions? Creditor Rights and Bond Markets in Brazil, 1850-2003*
(3/06)
The Curse of Innovation: A Theory of Why Innovative New Products Fail in the Marketplace
(9/05)
Debt Maturity: Is Long-Term Debt Optimal?
(8/05)
Deep Links: Business School Students' Perceptions of the Role of Law and Ethics in Business*
(4/06, revised 6/06)
Economic and Technical Drivers of Technology Choice: Browsers
*
(2/06)
Effects of Task Difficulty on Use of Advice*
(10/05, revised 2/06 -- previously titled "When Do People Listen to Advice? Effects of Task Difficulty on Use of Advice")
Empirical Tests of Information Aggregation
*
(2/06)
Enlarging the Societal Pie through Wise Legislation: A Psychological Perspective
(7/05)
Ethnic Scientific Communities and International Technology Diffusion*
(12/05, revised 04/07)
The Framing Effect of Price Format*
(6/06)
A Gentler Capitalism: Black Business Leadership in The New South Africa*
(6/06)
Globalizing the Beauty Business before 1980*
(6/06)
How Much Is a Seat on the Security Council Worth? Foreign Aid and Bribery at the United Nations*
(1/06, revised 6/06)
How User Innovations Become Commercial Products: A Theoretical Investigation and Case Study
(2/06)
Identity, Interpretation and Influence: Positive Community Through Language among San Pedro Longshoreman
(1/06)
Implementing New Practices: An Empirical Study of Organizational Learning in Hospital Intensive Care Units*
(4/06)
Improving Online Dating with Virtual Dates*
(6/06)
Information Dispersion and Auction Prices*
(2/06)
Information Technology and the Growth of the Firm: A Process Theory Perspective
(6/06)
Knowledge Work As a Return to Craft
(9/05)
Latent Voice Episodes: The Situation-Specific Nature of Speaking Up at Work
(12/05, revised 10/06 with new title, "Everyday Failures In Organizational Learning: Explaining The High Threshold For Speaking Up At Work")
Leadership Development: A Strategic Imperative for Higher Education
(12/05)
Managing Governments: Unilever in India and Turkey, 1950-1980*
(6/06)
Maximizing Joint Gains: Transaction Utility Within and Between Groups*
(2/06)
Moving Higher Education to the Next Stage: A New Set of Societal Challenges, A New Stage of Life, and a Call to Action for Universities
(10/05)
Nationality and Multinationals in Historical Perspective*
(5/06)
Natural Resources, Institutions, and Civil War: Lessons from Mexico
(4/06)
On Inter-industry Variation in the Vertical Integration of Advertising Services
(12/05)
Optimal Value and Growth Tilts in Long-Horizon Portfolios*
(9/05, revised 7/06)
Organizing to Strategize in the Face of Interactions: Preventing Premature Lock-in
(1/06)
The Power of Stars: Do Star Actors Drive the Success of Movies?*
(7/05, revised 07/06, 2nd revision 01/07)
Promoting a Management Revolution in Public Education*
(9/05)
R&D Portfolio Strategy, Diversification And Performance: An Information Perspective* (6/06)
Reinventing Savings Bonds*
(9/05)
Related Lending and Economic Performance: Evidence from Mexico, 1888-1913* (4/06)
Schumpeter's Plea: Rediscovering History and Relevance in the Study of Entrepreneurship*
(2/06)
Slippery Slopes and Misconduct: The Effect of Gradual Degradation on the Failure to Notice Unethical Behavior
(9/05, revised 09/06 with new title, "Slippery Slopes and Misconduct: The Effect of Gradual Degradation on the Failure to Notice
Others’ Unethical Behavior", 2nd revision 02/07)
Splitting Tax Refunds and Building Savings: An Empirical Test
(10/05)
Stewards versus Creators
(7/05)
Streaming Knowledge -- A Hidden History of Codetermination: The Schmalenbach Society and the Dinkelbach School of German Management (4/06)
A Survey-Based Procedure for Measuring Uncertainty or Heterogeneous Preferences in Markets
*
(2/06)
Sustainability through Partnering: Strategic Alliances between Businesses and NGOs*
(5/06)
Too Hot to Handle? Engaging in Hot Conflict to Make Better Decisions and Build Resilient Management*
(1/06, revised 7/06)
Unfinished Business: The Impact of Race on Understanding Mentoring Relationships*
(6/06)
Was NAFTA Necessary? Trade Policy and Relative Economic Failure since 1982*
(3/06)
What Roosevelt Took: The Economic Impact of the Panama Canal, 1903-29
* (3/06)
What's Law Got to Do with It: A Systems Approach to Management* (4/06)
When Do People Listen to Advice? Effects of Task Difficulty on Use of Advice*
(10/05, revised 2/06 with new title, "Effects of Task Difficulty on Use of Advice")
When Exploration Backfires: Unintended Consequences of Multi-Level Organizational Search
(10/05)
When Perspective Taking Increases Taking: Reactive Egoism in Social Interaction
(9/05)
Where Do Transactions Come From? A Network Design Perspective on the Theory of the Firm*
(5/06)
Why IT Matters in Midsized Firms
(8/05)
Accident, Intention, and Expectation in Innovation Process
No. 06-026
Robert D. Austin and Lee Devin TOM
January 2006
This paper elaborates upon the observation, frequent in histories of human accomplishment, that fortuitous accidents play a role in discovery and invention. We present evidence from interviews with artists that suggests that accident is generally important to innovation process. We derive implications for business firms from this hypothesis. The interview data portray a process that incorporates accident and contrasts with the process representations and prescriptions of management researchers and other scientists. We consider the possibility that models in which accident plays a larger role (that is, models which more closely align with the process representations of artists) are more accurate and less idealized, and we discuss implications for managers of this possibility.
37 pages
Acquisitions and Firm Growth: Creating Unilever's Ice Cream and Tea Business
No. 06-050
Geoffrey Jones and Peter Miskell Entrepreneurial Management
May 2006
The role of acquisitions has been widely discussed in management literature. There is considerable evidence that many acquisitions fail, often because of post-acquisition problems. More recently business historians have examined their role in the restructuring of the British, American and other economies after the Second World War. Yet the historical and management literatures have been poorly integrated. This article seeks to address some of the issues raised in the management literature by contributing a longitudinal case study of the use of acquisitions by Unilever to build the world's largest ice cream and tea businesses. The study supports recent resource based theory which argues that complementary rather than related acquisitions add value. It identifies the importance of local knowledge as a key complementary asset. It also identifies reasons why Unilever was able to integrate acquisitions quite successfully, including clear strategic intent and the fact that employee resistance was reduced because most acquisitions were agreed. Finally, Unilever could take a long-term view because of its size and relative unconcern for shareholder interests before the 1980s.
40 pages
Bankers, Industrialists, and Their Cliques: Elite Networks in Mexico and Brazil during Early Industrialization
No. 06-048
Aldo Musacchio and Ian Read Business, Government, and International Economy
April 2006
Complete Text (Acrobat PDF Version)
The historiographies of Mexico and Brazil have implicitly stated that business networks were crucial for the initial industrialization of these two countries. Recently, differing visions on the importance of business networks have arisen. In the case of Mexico, the literature argues that entrepreneurs relied heavily on an informal institutional structure to obtain necessary resources and information. In contrast, the recent historiography of Brazil suggests that after 1890 the network of corporate relations became less important for entrepreneurs trying to obtain capital and concessions, once the institutions promoted financial markets and easy entry for new businesses. Did entrepreneurs in Brazil and Mexico organize their networks differently to deal with the different institutional settings? How can we compare the impact of the institutional structure of Mexico and Brazil on the networks of entrepreneurs and entrepreneurial finance in general? We explore these questions by looking at the networks of interlocking boards of directors of major joint stock companies in Brazil and Mexico in 1909. We test whether in Mexico businessmen relied more on networks and other informal arrangements to do business than in Brazil. In Brazil, we expect to find less reliance of businesses on networks given that there was a more sophisticated system of formal institutions to mediate transactions and obtain capital and information. Our hypothesis is confirmed by three related results: 1) the total number of connections (i.e., the density of the network) was higher in Mexico than Brazil; 2) In Mexico there was one dense core network, while in Brazil we find fairly dispersed clusters of corporate board interlocks; and most importantly, 3) politicians played a more important role in the Mexican network of corporate directors than their counterparts in Brazil. Interestingly, even though Brazil and Mexico relied on very different institutional structures, both countries grew at similar rates of growth between 1890 and 1913. However, the dense and exclusive Mexican network might have ended up increasing the social and political tensions that led to the Mexican Revolution (1910-1920).
39 pages
Behavioral Operations
No. 06-035
Francesca Gino and Gary Pisano Technology and Operations Management
February 2006
Complete Text (Acrobat PDF Version)
In the vast majority of operations, people are a critical component to the functioning of the system and influence both the way operating systems work and how they perform. Yet most formal analytical models in operations assume that the humans who participate in operating systems are fully rational or at least can be induced to behave rationally. Many other disciplines, including economics, finance, and marketing, have successfully incorporated departures from this rationality assumption into their models and theories. In this paper, we argue that the scholars within operations management should do the same. We highlight initial studies that have adopted a "behavioral operations perspective", and we explore the theoretical and practical implications of incorporating behavioral and cognitive factors into models of operations. Specifically, we address three questions: 1) what is a behavioral perspective on operations? 2) what might the intellectual added value be of such a perspective? 3) what are the basic elements of behavioral operations research?
35 pages
Can Civil Law Countries Get Good Institutions? Creditor Rights and Bond Markets in Brazil, 1850-2003
No. 06-040
Aldo Musacchio Business, Government, and International Economy
March 2006
Complete Text (Acrobat PDF Version)
Can we assume that the effect of early institutions is persistent over time? Work by La Porta, Lopez de Silanes, Shleifer and Vishny, also known as the "law and finance" literature, implicitly argues that the legal tradition countries inherited or adopted in the far past has an important long-term effect on financial development. They argue financial development is related to the extent countries legally protect shareholders and creditors. Also, they find that countries that use the common law legal system have (on average) better investor protections that most civil law countries. I test three hypotheses that stem from the law and finance literature. First. I test if strong creditor rights are actually related to having larger bond markets once we look at a long time series. I look at the relationship between these two variables using data of creditor rights and bond market development in Brazil since 1850. I find support for this part of their argument. Second, I explore the supposed persistent relationship between legal origin and creditor rights. I argue that the variation in creditor rights is too large for us to believe that legal origin has a path-dependent and "stable" relationship with these rights. I provide a political economy explanation of the variation in creditor rights since 1850 in Brazil. Finally, I ask if the significant variation in creditor rights over time in Brazil is a case-specific phenomenon or if it in fact reflects a general trend in legal protections for creditors across countries. I do this by showing the state of creditor-right protections in a small cross-section of common and French civil law countries in 1910. I find a near reversal of relationships between legal origin and creditor rights in 1910: French civil law countries had stronger creditor rights than most of the common law countries included (except the U.K.).
23 pages
The Curse of Innovation: A Theory of Why Innovative New Products Fail in the Marketplace
No. 06-014
John Gourville Marketing
September 2005
Highly innovative products fail in the marketplace at significant rates. In this paper, we offer a behavioral framework to explain this failure. We begin with the behavior change inherent in most innovations. We then add reference dependence and loss aversion, arguing that the typical consumer is endowed with the entrenched alternative and the typical developer is entrenched with their innovation. As a direct result, consumers tend to undervalue and developers tend to overvalue such an innovation relative to the existing option. This is the "curse of innovation" and it systematically increases the likelihood of failure for a highly innovative new product.
37 pages
Debt Maturity: Is Long-Term Debt Optimal?
No. 06-005
Laura Alfaro and Fabio Kanczuk Business, Government, and International Economy
August 2005
We model and calibrate the arguments in favor and against short-term and long-term debt. These arguments broadly include: maturity-term premium, tax smoothing, and sustainability (roll-over risk). We use a dynamic equilibrium model with tax distortion, government outlays uncertainty and model maturity as the fraction of debt that needs to be rolled over every period. In the model, the benefits of defaulting are tempered by higher future interest rates. We obtain that the calibrated costs from defaulting on long-term debt more than offset costs associated with short-term debt. Therefore, short-term debt implies in higher welfare levels.
37 pages
Deep Links: Business School Students' Perceptions of the Role of Law and Ethics in Business
No. 06-039
Constance E. Bagley, Gavin Clarkson, and Rachel Power Entrepreneurial Management
April 2006, revised June 2006
Complete Text (Acrobat PDF Version)
To better understand how business school students view the relationship between law and business, we used the Zaltman Metaphor Elicitation Technique (ZMET) to elicit the unconscious thoughts and feelings of twelve students about the role of law in starting and running a business in the United States. Our study revealed three deep metaphors: system, moral balance, and force. In this subset of American culture we saw a far richer, more complex, and less negative mental model of the role of law than previous survey or anecdotal data would suggest. We were frankly surprised to see the links our subjects drew between law, business, and ethics. The results of this research suggest that the systems approach to law and management, which highlights the linkages between law, business, and societal welfare, may be a more effective pedagogical tool for teaching students about the role of law and ethics in business than a competing model that bifurcates a firm�s external environment into market and nonmarket components and relegates law and social expectations to the nonmarket environment.
34 pages
Economic and Technical Drivers of Technology Choice: Browsers
No. 06-008
Timothy F. Bresnahan and Pai-Ling Yin Strategy
February 2006
Complete Text (Acrobat PDF Version)
The diffusion of new technologies is their adoption by different economic agents at different times. A classical concern in the diffusion of technologies (Griliches 1957) is the importance of raw technical progress versus economic forces. We examine this classical issue in a modern market, web browsers. Using a new data source, we study the diffusion of new browser versions. In a second analysis, we study the determination of browser brand shares. Both analyses let us examine the important of technical progress vs. economic forces. We find that the critical economic force was browser distribution with a complementary technology, personal computers (PCs). In both of our analyses, distribution had a larger effect on the rate and direction of technical change than technical browser improvements. This shows an important feedback. Widespread use of the Internet spurred rapid expansion of the PC market in the late 1990s. Our results show that the rapid expansion in PCs in turn served to increase the pace of diffusion of new browsers and thus move the economy toward new mass market commercial Internet use.
58 pages
Effects of Task Difficulty on Use of Advice
(previously "When Do People Listen to Advice? Effects of Task Difficulty on Use of Advice")
No. 06-019
Francesca Gino and Don A. Moore Technology and Operations Management
October 2005, revised February 2006
Complete Text (Acrobat PDF Version)
Although prior studies have found that people generally underweight advice from others, such discounting of advice is not universal. Two studies examined the impact of task difficulty on the use of advice. In both studies, the strategy participants used to weigh advice varied with task difficulty even when it should have not. In particular, the results show that people overweight advice on difficult tasks and underweight advice on easy tasks. This pattern held regardless of whether advice was automatically provided or whether people had to seek it out. The paper discusses implications for the circumstances under which people will be open to influence by advisors.
30 pages
Empirical Tests of Information Aggregation
No. 06-010
Pai-Ling Yin Strategy
February 2006
Complete Text (Acrobat PDF Version)
This paper proposes tests to empirically examine whether auction prices aggregate information away from the limit. These tests are based on 1) a combination of comparative statics with respect to the number of bidders and the dispersion of information signals and 2) comparison of actual prices to predicted Nash equilibrium prices based on observed auction parameters. When applied to eBay online auctions for computers, these tests suggest that prices partially aggregate information, but do not converge to the common value. Even partial information aggregation may represent a potential efficiency gain over one-to-one trade of used goods with uncertain common values. (JEL D44, D8, L81; keywords eBay, auctions, information)
16 pages
Enlarging the Societal Pie through Wise Legislation: A Psychological Perspective
No. 06-003
Jonathan Baron,
Max H. Bazerman and Katherine Shonk Negotiation, Organizations and Markets
July 2005
We offer a psychological perspective to explain the failure of governments to create what Joseph Stiglitz (1998) calls near-Pareto improvements. Our tools for analyzing these failures reflect the difficulties people have trading small losses for large gains: the fixed-pie approach to negotiations, the omission bias and status-quo bias, parochialism and dysfunctional competition, and the neglect of secondary effects. We examine the role of human judgment in the failure to find wise tradeoffs across diverse applications of citizen and government decision-making, including AIDS treatment, organ donation systems, endangered species protection, subsidies, and free trade. Collectively, we seek to offer a psychological approach for understanding suboptimality in government decision making.
22 pages
Ethnic Scientific Communities and International Technology Diffusion
No. 06-022
William Kerr Entrepreneurial Management
December 2005, revised April 2007
Complete Text (Acrobat PDF Version)
This study explores the importance of knowledge transfer for international technology
diffusion by examining ethnic scientific and entrepreneurial communities in the US and
their ties to their home countries. US ethnic research communities are quantified by
applying an ethnic-name database to individual patent records. International patent
citations confirm knowledge diffuses through ethnic networks, and manufacturing output
in foreign countries increases with an elasticity of 0.1-0.3 to stronger scientific integration
with the US frontier. To address reverse-causality concerns, reduced-form specifications
exploit exogenous changes in US immigration quotas. Consistent with a model of sector
reallocation, output growth in less developed economies is facilitated by employment gains,
while more advanced economies experience sharper increases in labor productivity. The
ethnic transfer mechanism is especially strong in high-tech industries and among Chinese
economies. The findings suggest channels for transferring codified and tacit knowledge
partly shape the effective technology frontiers of developing and emerging economies.
JEL Classifications: F22, J44, J61, O31, O32, O33, O41, O57.
Key Words: Technology Transfer, Tacit Knowledge, Productivity, Patents, Innovation,
Research and Development, Entrepreneurship, Immigration, Networks.
41 pages
Everyday Failures In Organizational Learning: Explaining The High Threshold For Speaking Up At Work (previously "Latent Voice Episodes: The Situation-Specific Nature of Speaking Up at Work")
No. 06-024
James R. Detert and Amy C. Edmondson Technology and Operations Management
December 2005, revised October 2006
Complete Text (Acrobat PDF Version)
This article examines how people working in organizational hierarchies wrestle with the challenge of upward voice. To understand how individuals think about speaking up at work, we first undertook in-depth exploratory research in a knowledge-intensive multinational corporation in which employee input was considered crucial. Qualitative data collected in 190 interviews with employees from all levels and functions suggest that fear of speaking up, even with pro-organizational suggestions, is pervasive and, for many, a source of intense negative affect. A second study used scenarios about speaking up to deepen and extend these findings. Quantitative and qualitative survey data were collected from 71 individuals in MBA and Executive MBA programs who had worked in a range of organizational settings. Overall, our analyses demonstrate that influences on the decision to speak up include both stable and situation-specific factors, such that conceptualizing improvement-oriented voice as an event-level phenomenon may advance theory on this important workplace behavior. Findings also suggest a profoundly asymetrical relation between the intrapersonal motivations for and against speaking up, leading to a novel theoretical explanation for the prevalence of silence.
62 pages
The Framing Effect of Price Format
No. 06-055
Marco Bertini and
Luc Wathieu Marketing
June 2006
Complete Text (Acrobat PDF Version)
Existing evidence suggests that preferences are affected by whether a price is presented as one all-inclusive expense or partitioned into a series of charges. To explain this phenomenon, we propose a simple psychological mechanism whereby price format determines how many product attributes are actively processed at the time of valuation. Three studies support the hypothesis that price partitioning acts as an incentive to process multiple product dimensions. This process sometimes leads to the paradoxical overweighting of minor (but easy to evaluate) attributes that would be overlooked under an all-inclusive price format. The effect of price partitioning on demand can be detrimental or beneficial, consistent with existing conflicting findings in the literature and with variance in practice. Beyond its predictive and prescriptive implications, this theory contributes to the general notion that pricing might affect as much as capture perceived value.
25 pages
A Gentler Capitalism: Black Business Leadership in The New South Africa
No. 06-057
Linda A. Hill and Maria Farkas Organizational Behavior
June 2006
Complete Text (Acrobat PDF Version)
Through her efforts to recruit, hire and develop minority executives at MTN, a South African telecommunications company, Charnley attempts to bring a gentler capitalism to post-apartheid South Africa. Like her other colleagues on the Black Economic Empowerment (BEE) Commission, Charnley believed that each black business executive had a responsibility to effect positive change in their particular company, and that through their collective efforts they could have a powerful collective impact on the country. By the time of the BEE Commission Charnley found herself at the top of the pyramid, but she had come from the bottom, growing up in Elsies River -- an Afrikaans-speaking, Colored area outside of Cape Town. This paper begins with a description of the economic conditions in apartheid and post-apartheid South Africa, then details the BEE Commission, and finally narrates Charnley's story.
33 pages
Globalizing the Beauty Business before 1980
No. 06-056
Geoffrey G. Jones Entrepreneurial Management
June 2006
Complete Text (Acrobat PDF Version)
This working paper examines the globalization of the beauty industry before 1980. This industry, which had emerged in its modern form in the United States during the late nineteenth century, grew quickly worldwide over the following century. Firms employed marketing and marketing strategies to diffuse products and brands internationally despite business, economic and cultural obstacles to globalization. The process was difficult and complex. The globalization of toiletries proceeded faster than cosmetics, skin and hair care. By 1980 there remained strong differences between consumer markets. Although American influence was strong, it was already evident that globalization had not resulted in the creation of a stereotyped American blond and blue-eyed beauty female ideal as the world standard, although it had significantly narrowed the range of variation in beauty and hygiene ideals.
62 pages
How Much Is a Seat on the Security Council Worth? Foreign Aid and Bribery at the United Nations
No. 06-029
Ilyana Kuziemko and Eric Werker BGIE
January 2006, revised June 2006
Complete Text (Acrobat PDF Version)
Ten of the fifteen seats on the U.N. Security Council are held by rotating members serving two-year terms. We find that a country's U.S. aid increases by 59 percent and its U.N. aid by 8 percent when it rotates onto the council. This effect increases during years in which key diplomatic events take place (when members' votes should be especially valuable) and the timing of the effect closely tracks a country's election to, and exit from, the council. Finally, the U.N. results appear to be driven by UNICEF, an organization over which the United States has historically exerted great control.
30 pages
How User Innovations Become Commercial Products: A Theoretical Investigation and Case Study
No. 06-032
Carliss Baldwin, Christoph Hienerth and Eric von Hippel Finance
February 2006
In this paper we model the pathways commonly traversed as user innovations are transformed into commercial products. First, one or more users recognize a new set of design possibilities and begin to innovate. They then join into communities, motivated by the increased efficiency of collective innovation. User-manufacturers then emerge, using high variable cost / low-capital production methods. Finally, as user innovation slows, the market stabilizes enough for high-capital, low variable cost manufacturing to enter. We test the model against the history of the rodeo kayak industry and find it supported. We discuss implications for "dominant design" theory and for innovation practice.
30 pages
Identity, Interpretation and Influence: Positive Community Through Language among San Pedro Longshoreman
No. 06-031
Kathleen L. McGinn NOM
January 2006
No abstract.
27 pages
Implementing New Practices: An Empirical Study of Organizational Learning in Hospital Intensive Care Units
No. 06-049
Anita L. Tucker, Ingrid M. Nembhard, and Amy C. Edmondson Technology and Operations Management
April 2006
Complete Text (Acrobat PDF Version)
This paper contributes to research on organizational learning by investigating specific learning activities undertaken by improvement project teams in hospital intensive care units and proposing an integrative model to explain implementation success. Organizational learning is important in this context because medical knowledge changes constantly, and hospital care units must learn if they are to provide high quality care. To develop a model of how improvement project teams promote essential organizational learning in health care, we draw from three streams of related research -- best practice transfer (BPT), team learning (TL), and process change (PC). To test the model's hypotheses, we collected data from 23 neonatal intensive care units seeking to implement new or improved practices. We first analyzed the frequency of specific learning activities reported by improvement project participants and discovered two distinct factors: learn-what (activities that identify current best practices) and learn-how (activities that operationalize practices in a given setting). We then conducted general linear model analyses and found support for three of our four hypothesis. Specifically, a high level of supporting evidence for a unit's portfolio of improvement projects was associated with implementation success. Learn-how was positively associated with implementation success, but learn-what was not. Psychological safety was associated with learn-how, which was found to mediate between psychological safety and implementation success.
38 pages
Improving Online Dating with Virtual Dates
No. 06-058
Jeana H. Frost, Michael I. Norton, and Dan Ariely Marketing
June 2006
Complete Text HBS Only (Acrobat PDF Version)
Online dating, a practice where singles visit a website to locate other singles, frequently fails to meet users' expectations. We suggest that this disappointment is due in part to online dating websites' failure to simulate face-to-face interactions, an essential component of the acquaintanceship process. We document users' general disappointment with online dating (Study 1) and their disappointment with specific dates arranged through an online dating website (Study 2). In Study 3 we introduce the Virtual Date, on which potential dating partners explore a virtual environment in an interaction analogous to a real first date (such as going to a museum), a pre-meeting intervention that led to greater liking after meetings had occurred (during speed-dates) than standard online dating.
28 pages
Information Dispersion and Auction Prices
No. 06-011
Pai-Ling Yin Strategy
February 2006
Complete Text (Acrobat PDF Version)
Do bidders behave as auction theory predicts they should? How do bidders (and thus, prices) react to different types of information? This paper derives implications of auction theory with respect to the dispersion of private information signals in an auction. I conduct a survey of non-bidders to construct a measure of information dispersion that is independent of bidding data. This permits joint tests of Bayesian-Nash equilibrium bidder behavior and information structure (common vs. private value) in a sample of eBay auctions for computers. The measure also allows me to separately estimate the price effects of seller reputation and product information. eBay prices appear consistent with Bayesian-Nash common value bidding behavior. Uncertainty about the value of goods due to information dispersed over auction participants plays a larger role than uncertainty about the trustworthiness of the sellers, but both are significant drivers of price. Thus, seller reputation complements, rather than substitutes for, information provided in the auction descriptions by lending credibility to that information, creating an incentive for sellers to reduce uncertainty in their auctions. (JEL C42, D44, D8, D82, L14, L15, L86)
46 pages
Information Technology and the Growth of the Firm: A Process Theory Perspective
No. 06-053
David James Brunner, Bradley Staats,
Marco Iansiti, and George Favaloro Technology and Operations Management
June 2006
We use process theory of IT as a lens to study the impact of IT on firm performance. Data on IT investment, deployed IT, profit margin, and revenue growth are collected for 284 small and medium-sized firms using a survey instrument and subjected to statistical analysis. Our findings contribute to theory generation and theory verification. We find that IT investment and deployed IT are not highly correlated, validating the process theory perspective and indicating that IT investment is not a satisfactory proxy for deployed IT. Our results also support the view that IT capability is not equally accessible for all firms, suggesting that IT may have strategic value. Finally, our findings support the hypothesis that causation runs primarily from profitability to IT investment. In addition to verifying existing theory, we contribute to theory generation by uncovering a strong relationship between deployed IT and revenue growth rate and proposing a theoretical explanation for this link. The relationship between IT and growth has received little attention in prior literature. Since we find no link between IT and profit margin, the hypothesized impact of IT on growth may also increase profits (although not profit margins), an implication with considerable significance to practicing managers.
33 pages
Knowledge Work As a Return to Craft
No. 06-015
Robert D. Austin and Lee Devin Technology and Operations Management
September 2005
Social critics have long complained that industrial revolution management transfers control of a job away from workers, encourages human exploitation in pursuit of cost minimization, alienates workers from their labor, and has other harmful effects on workers. But the arrangements of work that have been so criticized are dynamic and have continued to change with technologies that influence costs of production. The work of a UNIX systems administrator or lab technician in the 21st century differs extravagantly from the work of a factory or slaughterhouse worker 150, 100, or even 20 years earlier. In this paper, we argue that social critiques need to be updated. Technological transformations now underway create the potential for work structures favorable to the conditions of workers. Using a theoretical model that relates work process structure to its determinants, and to its consequent management implications, we demonstrate that future work, if it is well managed, might have a worker-centered structure resembling that of pre-industrial craft work.
44 pages
Leadership Development: A Strategic Imperative for Higher Education
No. 06-023
Linda A. Hill Organizational Behavior
December 2005
No abstract.
24 pages
Managing Governments: Unilever in India and Turkey, 1950-1980
No. 06-061
Geoffrey Jones Entrepreneurial Management
June 2006
Complete Text (Acrobat PDF Version)
A noteworthy characteristic of the contemporary global economy is the uneven distribution of world foreign direct investment (FDI). While in the first global economy before 1929 most FDI was located in developing countries, currently three-quarters of world FDI is located in developed countries. Large emerging economies with little inward FDI include India and Turkey, despite the relaxation over the last two decades of the restrictions imposed on foreign firms between 1950 and 1980. This working paper explores why Unilever, the Anglo-Dutch consumer products company, was able to sustain large businesses in those countries even in the postwar era of hostility to foreign multinationals. It argues that the explanation is multi-causal. Unilever held first-mover advantages in both countries, but it was also prepared to accept low dividend remittances for years. It pursued flexible business strategies beyond its "core" business, even distributing condoms. It maintained a high standard of corporate ethics. It was effective at building contacts with local business and government elites, primarily through localization of management. In short, it took an extraordinary effort by a very large and experienced global corporation to survive the "era of confrontation" which deterred most other foreign firms, and which has left behind a legacy of distrust which helps to explain the continuing low levels of FDI in India and Turkey.
47 pages
Maximizing Joint Gains: Transaction Utility Within and Between Groups
No. 06-033
Stephen Garcia, Max H. Bazerman and Dale Miller Negotiation, Organizations and Markets
Month year
Complete Text (Acrobat PDF Version)
In a choice between equal payoffs (e.g., self gets $500 / other person gets $500) and more lucrative but disadvantageously unequal payoffs (e.g., self gets $600 / other person gets $800 ), individuals willingly trade disadvantageous inequality for extra profit (e.g., Blount and Bazerman, 1996), choosing the more lucrative but disadvantageously unequal payoff. The present analysis, however, explores how the transaction utility (Thaler, 1985; 1999), the perceived value of such "deals," depends on whether allocation recipients come from the same social category (e.g., same gender) or different ones (e.g., females versus males). Studies 1 - 3 test the prediction that individuals tend to trade disadvantageous inequality for greater profit when allocations recipients share the same social category (e.g., within groups), but do not when recipients belong to different social categories (e.g., between groups). Study 4 shows that the transaction utility of disadvantageous inequality requires a greater premium between groups than it does within them. Implications for maximizing joint gains are discussed.
21 pages
Moving Higher Education to the Next Stage: A New Set of Societal Challenges, A New Stage of Life, and a Call to Action for Universities
No. 06-021
Rosabeth Moss Kanter, Rakesh Khurana and Nitin Nohria
General Management, Organizational Behavior
October 2005
This paper describes a new model for universities: a third stage of education (beyond undergraduate and graduate/professional schools) to prepare experienced leaders, in the period of their lives once called "retirement," for service activities addressing societal problems. This white paper is a proposal for universities to develop what could be the next great innovation in American (and global) higher education, on par with the creation of the modern graduate and professional school in the last quarter of the nineteenth century. It is a vision rooted in the notion that the purpose of the university is to serve society, and societal change demands innovation.
The rationale for this particular initiative at this particular moment in history lies at the intersection of three phenomena:
an evolving university concerned with its societal mission;
a global problem agenda which requires the development of new cross-profession knowledge and leadership competencies and can benefit from action by experienced leaders; and
changing demographics which make available a population of accomplished leaders who are interested in service in the productive years following their primary income-earning career.
Part One (pages 3-9) provides a brief history of American universities. New schools have been created by universities when societal change has revealed knowledge gaps, giving rise to new fields and/or education in new professions. There has been little change in the basic forms and offerings of universities since the 1980s, despite the emergence of new technologies in a globalizing world and questions about the relevance of universities.
Part Two (pages 10-22) describes an emergent set of societal challenges calling for new knowledge and leadership, which research universities are uniquely positioned to provide. Problems such as poverty, global health, basic education, or environmental quality are systemic in nature, have political as well as technical dimensions, and tend to require cross-sector and cross-profession collaboration. But there is a knowledge gap about how to develop and implement solutions, which should be filled by integrative research and educational innovation.
Part Three (pages 23-27) offers data about demographic change: an aging but healthier population in the developed world that includes accomplished leaders increasingly interested in service -- especially solving problems such as those outlined above. Many in this group seek meaningful contributions rather than income, but there is an absence of established pathways. The opportunity this population presents has not been addressed by higher education.
Part Four (pages 28-34) calls for bold action. In the past, American universities have tackled major challenges/opportunities not with incremental changes within existing structures but by founding whole new schools. We urge universities (including our home institution, Harvard University) to create new graduate/professional schools to educate experienced leaders who wish to tackle societal and global problems in their next phase of life. Such third-stage schools -- Schools for Advanced Institutional Leadership -- will offer more than retraining for transitions to new careers, although they could also serve that purpose. Rather, third-stage schools will set a distinctive intellectual agenda by focusing on the knowledge required to lead social institutions and address global challenges. We describe our model for this innovation.
34 pages
Nationality and Multinationals in Historical Perspective
No. 06-052
Geoffrey G. Jones Entrepreneurial Management
May 2006
Complete Text (Acrobat PDF Version)
This paper provides a historical perspective to current debates whether large global firms are becoming "stateless." Robert Reich among others suggested that historically the nationality of multinationals was clear, while for contemporary multinationals corporate nationality is both unclear and increasingly irrelevant. However the historical evidence shows that a great deal of international business in the nineteenth century was not easily fitted into national categories. The place of registration, the nationality of shareholders, and the nationality of management often pointed in different directions. During the twentieth century such cosmopolitan capitalism was replaced by sharper national identities. The interwar disintegration of the international economy also led to the national subsidiaries of multinationals taking on strong local identities. Over the past two decades, as the pace of globalization quickened, ambiguities increased again. Yet in the early twenty first century, ownership, location and geography still mattered enormously in international business. They may matter more than in the past.
32 pages
Natural Resources, Institutions, and Civil War: Lessons from Mexico
No. 06-044
Stephen Haber, Noel Maurer, and Armando Razo Business, Government, and International Economy
April 2006
A growing literature in economics and political science argues that natural-resource-abundant countries are more likely to be governed by corrupt governments and experience political instability. The experience of Mexico during 1880-1930 casts doubt on this hypothesis. Mexico's mining industry grew rapidly under a very corrupt dictatorship. When that dictatorship fell and the polity lapsed into civil war, the mining industry was barely affected. The Mexican case suggests that extractive industries may be remarkably insensitive to changes in economic institutions or political instability. Causality may run from corrupt government or civil disorder to an economy relatively dependent on natural resource extraction, rather than the other way around.
60 pages
On Inter-industry Variation in the Vertical Integration of Advertising Services
No. 06-025
Sharon Horsky, Steven C. Michael and Alvin J. Silk Emeriti
December 2005
We investigate inter-industry variation in the relative incidence of advertisers' utilization of in-house rather than independent advertising agencies. To account for this variability, we develop a set of hypotheses drawing. The first perspective emphasizes scale economies and "double marginalization." The second perspective is that of transactions cost economics. The hypotheses are tested using a database consisting of a cross section of 70 two digit SIC industries measured at two points in time, 1991 and 1999.
Confirming our first hypothesis, we found the tradeoff between the potential gains accompanying avoidance of double marginalization and the possible sacrifice of size-related scale economies tended to operate so as to decrease the likelihood of vertical integration as the size of advertising outlays increased. Consistent with three additional hypotheses suggested by transaction cost economics, we find that the likelihood of internalization of advertising services increases across industries as (i) advertising intensity increases and is greater for (ii) technological intensive and (iii) creative industries. The underlying rationale for (1) and (ii) emphasizes the role of human asset specificity while that for (iii) relates to transaction similarity and the opportunity to exploit scope economies. A fourth hypotheses suggested by transaction cost analysis, that predicted greater vertical integration of advertising services in the retailing due temporal specificity, was rejected.
57 pages
Optimal Value and Growth Tilts in Long-Horizon Portfolios
No. 06-012
Jakub W. Jurek and Luis M. Viceira Finance
September 2005, revised July 2006
Complete Text (Acrobat PDF Version)
We develop an analytical solution to the dynamic portfolio choice problem of an investor with power utility defined over wealth at a finite horizon who faces an investment opportunity set with time-varying risk premia, real interest rates and inflation. The variation in investment opportunities is captured by a flexible vector autoregressive parameterization, which readily accommodates a large number of assets and state variables. We find that the optimal dynamic portfolio strategy is an affine function of the vector of state variables describing investment opportunities, with coefficients that are a function of the investment horizon. We apply our method to the optimal portfolio choice problem of an investor who can choose between value and growth stock portfolios, and among these equity portfolios plus bills and bonds. For equity-only investors, the optimal mean allocation of short-horizon investors is heavily tilted away from growth stocks regardless of their risk aversion. However, the mean allocation to growth stocks increases dramatically with the investment horizon, implying that growth is less risky than value at long horizons for equity-only investors. Long-horizon aggressive investors who have access to bills and bonds increase their allocation to both value stocks and growth stocks at long horizons, but they do not actively tilt their portfolios toward growth stocks. These investors increase their allocation to growth stocks as a result of their desire to optimally increase their overall allocation to equities. We also explore the welfare implications of adopting the optimal dynamic rebalancing strategy vis a vis other policies that revise portfolio weights infrequently, and find significant welfare gains from continuous rebalancing for all long-horizon investors.
62 pages
Organizing to Strategize in the Face of Interactions: Preventing Premature Lock-in
No. 06-027
Jan W. Rivkin and Nicolaj Siggelkow Strategy
January 2006
Motivated by real examples that run contrary to conventional wisdom, we examine how firms organize themselves to strategize well. Interactions among decisions make strategizing difficult. They raise the specter that a firm's strategizing efforts will get stuck in a web of conflicting constraints prematurely, before managers explore a wide enough range of possibilities. A key role of organizing is to free strategizing efforts and encourage broad search. At the same time, organizing must ensure that strategizing efforts stabilize once the firm discovers an effective set of choices. The need to balance search and stability, we argue, is a central challenge of organizing. We explore this challenge with an agent-based simulation of firms that organize to strategize in the face of interactions. The results shed light on out contrary-to-wisdom examples. They show why firms may benefit from unnecessary overlap between departments; how firms can increase firm-wide search by reining in the search efforts of individual managers; and how a change in organizational structure -- e.g., a shift from decentralization to integration -- may reflect not a reversal of early mistakes but an effective sequence of organizing. The disparate examples share an underlying logic. The unnecessary overlap, the reining-in of managers, the period of decentralization -- all can be seen as organizational mechanisms to ensure the broad, early search that a firm needs in order to cope with interactions among decisions.
37 pages
The Power of Stars: Do Star Actors Drive the Success of Movies?
No. 06-002
Anita Elberse Marketing
July 2005, revised July 2006, 2nd revision January 2007
Complete Text (Acrobat PDF Version)
Is the involvement of "star" creative workers critical to the success of creative products? That belief is particularly apparent in the motion picture industry, where studios regularly pay multimillion-dollar fees to star actors. I shed light on the returns on this investment using an event study that considers the impact of over 1,200 casting announcements on trading behavior in a simulated and real stock market setting. I find evidence that the involvement of stars impacts movies' expected theatrical revenues, and I provide insight into the magnitude of that effect. In a cross-sectional analysis grounded in the literature on group dynamics, I also examine the determinants of the magnitude of stars' impact on expected revenues: among other things, I show that the stronger a cast already is, the greater is the impact of a newly recruited star with a track record of box office successes or with a strong artistic reputation. Finally, in an extension to the study, I do not find that the involvement of stars in movies increases the valuation of film companies that release those movies, thus providing insufficient grounds to conclude that stars add more value than they capture. I discuss implications for managers in the motion picture and other creative industries.
49 pages
Promoting a Management Revolution in Public Education
No. 06-004
Stacey Childress, Richard Elmore, and Allen Grossman Entrepreneurial Management , General Management
September 2005
Complete Text (Acrobat PDF Version)
How often has it been said that public education in the United States should be run more like a business? This exhortation urges American public schools to apply the same management, leadership and organizational approaches to public education that have been used to create the iconic state of global business. The idea is simple and seductive. The problem is that while public school districts have a myriad of managerial, leadership and organizational concerns, they are not businesses. In reality, their differences are greater than their similarities. Even so, our research in fifteen large urban public school districts reveals a hopeful phenomenon -- one quite familiar to business. Districts that unrelentingly focus on their core business of student performance, create and implement coherent strategies around this core, and array all the elements of the district to drive and support improved classroom instruction, out-perform their peer districts with comparable constraints.
23 pages
R&D Portfolio Strategy, Diversification And Performance: An Information Perspective
No. 06-059
Francesca Gino, Gary Pisano, Michael R. Sorell, and Mark Szigety Technology and Operations Management
June 2006
Complete Text (Acrobat PDF Version)
A critical element of a firm's technology strategy concerns the allocation of R&D resources across distinct technologies and product markets. Yet, beyond the idea of economies of scope, there is little predictive theory about how the extent and specific directions of R&D diversification may influence R&D performance. In this paper, we take an information-based approach to the problem. Following others, we view R&D as an information-processing activity geared toward technical problem-solving and R&D capabilities as residing in the firm's specific information-processing routines. We define relatedness of R&D fields in terms of similarities or differences in information processing problems faced by decision-makers in the firm. Projects with similar information processing problems are characterized as being within the same "information regime." Using project-level data from the pharmaceutical industry, we explore two questions: 1) Do firms tend to focus their R&D activities within similar information regimes? 2) Are there performance benefits of such focus? We find evidence that firms diversify their R&D projects portfolios across different information regimes. We also find that there are performance costs of such diversification.
35 pages
Reinventing Savings Bonds
No. 06-017
Peter Tufano and Daniel Schneider Finance
September 2005
Complete Text (Acrobat PDF Version)
Savings Bonds have always served multiple objectives: funding the U. S. government,
democratizing national financing, and enabling families to save. Increasingly, this last goal has
been ignored. A series of efficiency measures introduced in 2003 make these bonds less attractive
and less accessible to savers. Public policy should go in the opposite direction: U.S. savings bonds
should be reinvigorated to help low and moderate income (LMI) families build assets. More and
more, these families' saving needs are ignored by private sector asset managers and marketers.
With a few relatively modest changes, the Savings Bond program can be reinvented to help these
families save, while still increasing the efficiency of the program as a debt management device.
Savings bonds provide market-rate returns, with no transaction costs, and are a useful commitment
savings device. Our proposed changes include (a) allowing Federal taxpayers to purchase bonds
with tax refunds; (b) enabling LMI families to redeem their bonds before twelve months; (c)
leveraging private sector organizations to market savings bonds; and (d) contemplating a role for
savings bonds in the life cycles of LMI families.
41 pages
Related Lending and Economic Performance: Evidence from Mexico, 1888-1913
No. 06-045
Noel Maurer and Stephen Haber
Business, Government, and International Economy
April 2006
Complete Text (Acrobat PDF Version)
There is a consensus among academics and policy-makers that related lending, a widespread practice in most LDCs, should be discouraged because it provides a mechanism through which bankers can loot their own banks at the expense of minority shareholders and depositors. We argue that neither looting nor credit misallocation are necessary outcomes of related lending. On the contrary, related lending often exists as a response by bankers to high information and contract enforcement costs. Whether it encourages looting crucially depends on the other institutions that support the banking system, particularly those give depositors and outside shareholders incentives and mechanisms to monitor directors, and that give directors incentives to monitor one another. We operationalize this argument by examining an LDC banking system in which there was widespread related--Mexico from 1888 to 1913. We find little evidence, during this 25-year period, of tunneling or credit misallocation--even in the midst of a major, externally caused financial crisis that occasioned a government-organized rescue. The banking system was, in fact, remarkably stable and manufacturing enterprises that received related loans performed at least as well as their competitors.
46 pages
Schumpeter's Plea: Rediscovering History and Relevance in the Study of Entrepreneurship
No. 06-036
Geoffrey Jones and R. Daniel Wadhwani Entrepreneurial Management
February 2006
Complete Text (Acrobat PDF Version)
Joseph Schumpeter believed that history was essential to the study of entrepreneurship. It is a perspective that has been lost in recent scholarship. This paper shows why this has been detrimental to the field, and explores how the current situation can be improved. We begin by surveying the development of the social scientific literature on entrepreneurship since the field first emerged as an area of academic interest in the 1940s. We show that, despite theoretical agreement on the importance of context in the study of entrepreneurship, empirical research in recent years has ignored historical setting in favor of focusing on entrepreneurial behavior and cognition. The result has been a pre-occupation with high-tech start-ups in the United States, and growing irrelevance from the major issues in the contemporary global economy. The paper outlines ways in which the rediscovery of history can facilitate entrepreneurial studies, using examples from international entrepreneurship. We conclude by arguing that these methods can stimulate the kind of exchanges between the history and theory of entrepreneurship that Schumpeter envisioned.
38 pages
Slippery Slopes and Misconduct: The Effect of Gradual Degradation on the Failure to Notice Others’ Unethical Behavior
(previously "Slippery Slopes and Misconduct: The Effect of Gradual Degradation on the Failure to Notice Unethical Behavior")
No. 06-007
Francesca Gino and Max H. Bazerman Negotiation, Organizations and Markets
September 2005, revised September 2006, 2nd revision February 2007
Complete Text (Acrobat PDF Version)
Four laboratory studies show that people are more likely to accept others’ unethical behavior
when ethical degradation occurs slowly rather than in one abrupt shift. In the studies,
participants served in the role of watchdogs charged with catching cheating in a series of trials.
The cheating they observed increased either gradually or abruptly; people were more likely to
overlook cheating that increased gradually. Our studies also provide evidence as to why people
accept cheating by others. Our results indicate that the effect is due at least in part to the failure
to notice that unethical behavior is occurring when the change is gradual rather than abrupt.
48 pages
Splitting Tax Refunds and Building Savings: An Empirical Test
No. 06-018
Sondra Beverly, Daniel Schneider and
Peter Tufano Finance
October 2005
Families are more likely to save if they can commit to savings before funds are in-hand (and subject to spending temptations). For low- and moderate-income U.S. families, an important savings opportunity arises annually, during income tax season. We study a group of low-income individuals in Tulsa, Okalahoma, who, at the time of tax filing, were encouraged to save parts of their federal refunds. Those who agreed directed a portion of their refund to a savings account, and arranged to have the rest sent to them in the form of a check. Eligible individuals could also open low-cost savings accounts. We document the demand for these services, the characteristics of those who sought to participate, the savings goals of those who participated, the immediate savings generated by the program, and the disposition of savings a few months after receipt. This pilot study suggests that there may be demand among low-income families for a refund-splitting program that supports emergency needs as well as asset building, especially if a basic savings product is available to all at the time of tax filing.
62 pages
Stewards versus Creators
No. 06-001
Robert D. Austin and Richard L. Nolan Technology and Operations Management, Emeriti
July 2005
In this paper we propose a conceptual distinction between two actor roles, both essential but naturally in tension when companies commercialize new technologies, which we claim helps explain difficulties in business innovation. Stewards (usually managers) care most about allocating resources efficiently. Creators (usually specialized, highly capable employees) care most for the glittering vision, the higher purpose, and often see business concerns as secondary to their creative work. Our study on the history of the Internet suggests that disputes and goal disconnects between Stewards and Creators can significantly delay innovation. From data gathered in this study we derive recommendations for managers who oversee innovative work.
35 pages
Streaming Knowledge--A Hidden History of Codetermination: The Schmalenbach Society and the Dinkelbach School of German Management
No. 06-042
Jeffrey Fear
Business, Government, and International Economy
April 2006
This article uncovers a virtuous circular network of people and ideas, between the theories of the Schmalenbach Society and the management practices of the so-called Dinkelbach School that created one of the most influential impulses for post-1945 German political economy and business management. This group remained exceptional for their time, but broke the ice and, over time, paved the way for postwar consensus regarding codetermination (labor representation on supervisory boards). Codetermination has become one of the most important, unique aspects of German political economy and corporate governance. On one hand, this network of people formed an autonomous German management tradition, which introduced allegedly American methods into German business prior to Americanization after 1945. On the other hand, this network of people begins the hidden history of employer acceptance of codetermination in the heart of the reactionary Ruhr. Although most recent literature demonstrates a profound continuity of bourgeois figures and values with the prewar period, the shattering of the war experience also opened a path for a new, non-bourgeois, and Catholic group of individuals dedicated to reinventing German business. As such, the article examines the software of German capitalism rather than its hardware.
77 pages
A Survey-Based Procedure for Measuring Uncertainty or Heterogeneous Preferences in Markets
No. 06-009
Pai-Ling Yin Strategy
February 2006
Complete Text (Acrobat PDF Version)
This paper shows how surveys can be used to generate a measure of the amount of information and/or heterogeneity of preferences within a market. This measure can be employed as a regressor in empirical work where variance in the dependent variable (e.g., auction prices, retail price dispersion, or investment choices in stocks, R&D, or education) might be explained by uncertainty about the value of the item being sold or the returns to investment choice and/or heterogeneous preferences in the market. The effects of incomplete information and heterogeneous preferences are usually relegated to the error term, which a) confounds these effects with other drivers of the error term and b) could lead to heteroskedasticity at best or omitted variable bias at worst. Furthermore, by specifically modeling the effect of this uncertainty or dispersed taste, one can estimate policy implications such as the effect of publicly introducing information into the market or selecting the pool of agents to change the distribution of preferences. I demonstrate the validity and usefulness of my survey-based procedure by using it to measure the mean and dispersion of private information signals in eBay online auctions for personal computers. I exploit a mixture of respondents with and without experience on eBay. The use of inexperienced respondents permits the survey to be implemented more quickly and with a larger number of respondents than if it were restricted to experienced respondents. The use of experienced respondents allows me to correct for potential bias from using more noisy, inexperienced responses.
24 pages
Sustainability through Partnering: Strategic Alliances between Businesses and NGOs
No. 06-054
James E. Austin General Management
May 2006
Complete Text, HBS Only (Acrobat PDF Version)
Collaboration between corporations and nongovernmental organizations to foster societal betterment is becoming increasingly common and strategically important in the areas of environmental preservation and sustainable development. This paper examines a series of such cross-sector alliances in the Americas. The analysis will identify the motivations for partnering and explore the dynamics of the relationships in terms of patterns of evolution. It will also focus on how collaboration generates value for the partners and the larger society. Finally, the paper will focus on determinants of effective performance in such strategic alliances.
14 pages
Too Hot to Handle? Engaging in Hot Conflict to Make Better Decisions and Build Resilient Management
No. 06-030
Amy C. Edmondson and Diana M. Smith TOM
January 2006, revised July 2006
Complete Text, HBS Only (Acrobat PDF Version)
Conventional wisdom, together with the weight of published management advice, recommends that management teams engage task conflict but avoid relationship conflict. Implicit in this advice is the premise that it is indeed possible to separate the task and relationship aspects of a business conflict. This article argues, in contrast, that this is much easier said than done, due to certain properties of human cognition. We show how substantive disagreements (the essence of task conflict) can trigger negative attributions about others' motives or abilities (a key element of relationship conflict). When this happens, most managers feel that they face two undesirable options: Express their true thoughts and alienate their peers or suppress them, avoiding genuine discussion. Most choose the latter. Yet, when interpersonal attributions are suppressed, they tend to leak into the business conversation anyway, such as in the form of implied accusations or aggravated tones of voice. These dynamics are virtually inevitable, even when managers try to avoid them. We thus introduce a new distinction -- between hot and cool conflict -- to help clarify when avoiding relationship conflict is feasible, and when it's not. Drawing from our intervention research, we argue that management teams can learn to manage hot conflicts productively, despite the heightened emotions and interpersonal tensions they trigger. We describe three practices � manage self, manage conversations, and manage relationships � that can help management teams handle hot conflicts. We conclude that management teams can build resilience through experience with these practices.
37 pages
Unfinished Business: The Impact of Race on Understanding Mentoring Relationships
No. 06-060
Stacy Blake-Beard, Audrey Murrell, and
David Thomas Organizational Behavior
June 2006
Complete Text (Acrobat PDF Version)
W.E.B. DuBois's 1903 words are prophetic, as he proclaims the importance of an issue
with which we are still grappling in the twenty-first century�race. As contributors to this
volume, we were asked to focus on the relationship between race and mentoring. What do we
learn about this important developmental relationship by examining the research on race and
mentoring? Like DuBois, we believe that the analysis of race is fundamental within our society.
Race continues to be a critical factor as we examine relationships in organizations, particularly if
we are located in a U.S. based context. Race, is a socially embedded phenomenon that affects
just about every aspect of our lives, and as such, provides a critical lens with which to examine
the mentoring literature (Thomas & Alderfer, 1989).
Now, more than ever, is a timely moment in our history to examine the influence of race
in the extant literature on an important topic such as mentoring. Foreman (2000:30) describes
race as "America's major piece of unfinished business." Race is clearly �unfinished business�
because of the plethora of conflicting emotions that are unleashed as we approach the taboo
(Thomas, 1989). This tension speaks to the importance of this chapter as we explore the issue of
mentoring as embedded within the social context of race within today�s dynamic and diverse
organizations. First, we delineate several important reasons why it is critical to discuss
mentoring and race. We explore how race has been positioned within the literature to provide a
context for our review of how the mentoring literature has discussed (and omitted) race as a key
factor. We ask a critical question within this review: what do we know about the intersection of
mentoring and race in organizations? Finally, we explore some of the unfinished business
concerning race and mentoring and present a model to drive future research in this vital area.
46 pages
Was NAFTA Necessary? Trade Policy and Relative Economic Failure since 1982
No. 06-043
Noel Maurer Business, Government, and International Economy
March 2006
Complete Text (Acrobat PDF Version)
Mexico signed NAFTA in 1994. NAFTA's primary importance was not in providing market access to the United States. Rather, its primary importance was in providing investor protections to foreign direct investment. NAFTA succeeded in its instrumental goal of increasing foreign direct investment. Increased FDI, however, was limited mostly to manufacturing and has had relatively little impact on the bulk of the economy. Without reforms in the finance and energy sectors, and greater security of property rights for domestic investors, Mexico will be doomed to continuing subpar economic performance.
34 pages
What Roosevelt Took: The Economic Impact of the Panama Canal, 1903-29
No. 06-041
Noel Maurer and Carlos Yu Business, Government, and International Economy
March 2006
Complete Text (Acrobat PDF Version)
The Panama Canal was one of the largest public investments of its time. In the first decade of its operation, the Canal produced significant social returns for the United States. Most of these returns were due to the transportation of petroleum from California to the East Coast. Few of these returns, however, accrued to the Panamanian population or government. U.S. policy deliberately operated to minimize the effects of the Canal on the Panamanian economy. The major exception to this policy was the American anti-malarial campaign, which improved health conditions in the port cities.
40 pages
What's Law Got to Do with It: A Systems Approach to Management
No. 06-038
Constance E. Bagley Entrepreneurial Management
April 2006
Complete Text (Acrobat PDF Version)
This paper embeds legal considerations in mainstream management theory and frameworks. It proposes a systems approach to law and management that explains how law affects the competitive environment, the firm's resources, and the activities in the value chain. This is a dynamic model that recognizes that firms and markets are part of a broader system of society and that managerial actions will affect the law and how it is interpreted and applied over time. The paper suggests that the ability of managers to communicate effectively with counsel and to work together to solve complex problems and leverage the resource advantages of the firm--what this paper refers to as "legal astuteness" --may in certain contexts be a dynamic capability providing competitive advantage. A key objective of the paper is to spark greater academic interest in the legal aspects of management and to provide a theoretical predicate for multi-disciplinary empirical work on the role of law and legal astuteness in the achievement and sustainability of competitive advantage.
34 pages
When Exploration Backfires: Unintended Consequences of Multi-Level Organizational Search
No. 06-016
Nicolaj Siggelkow and
Jan W. Rivkin Strategy
October 2005
An enduring belief among management scholars and managers is that unleashing the low-level members of an organization to explore widely will broaden the exploration conducted by the organization as a whole. Using an agent-based simulation model, we show that in multi-level organizations increased exploration at lower levels can backfire, reducing overall exploration and thereby diminishing organizational performance in environments that require broad search. Keywords: exploration, multi-level organizations, simulation model
36 pages
When Perspective Taking Increases Taking: Reactive Egoism in Social Interaction
No. 06-006
Nick Epley, Eugene Caruso and Max H. Bazerman Negotiation, Organizations and Markets
September 2005
Group members often reason egocentrically, believing that they deserve more than their fair share of group resources. Leading people to consider others members' perspectives can reduce these egocentric (self-centered) judgments, such that people claim that it is fair for them to take less, but it actually increases egoistic (selfish) behavior, such that people actually take more of available resources. Four experiments demonstrate this pattern in competitive contexts where considering others' perspectives activates egoistic theories of their likely behavior, leading people to counter by behaving more egoistically themselves. This reactive egoism is attenuated in cooperative contexts. Discussion focuses on the implications of reactive egoism in social interaction, and on strategies for alleviating its potentially deleterious effects.
65 pages
Where Do Transactions Come From? A Network Design Perspective on the Theory of the Firm
No. 06-051
Carliss Y. Baldwin and Kim B. Clark Finance
May 2006
Complete Text (Acrobat PDF Version)
Our goal in this paper is to explain the location of transactions (and contracts) in a larger system of production. We first characterize the system as a network of tasks and transfers. While transfers between agents are necessary and ubiquitous, the mundane transaction costs of standardizing, counting, valuing and paying for what is transferred make it impossible for all transfers to be transactions. We go on to argue that the modular structure of the network determines its pattern of mundane transaction costs, and thus establishes where cost-effective transactions can be located.
53 pages
Why IT Matters in Midsized Firms
No. 06-013
Marco Iansiti, George Favaloro, James Utzschneider, and Greg Richards
Technology and Operations Management
August 2005
Complete Text (Acrobat PDF Version)
No abstract available.
40 pages
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