12 Dec 2008
Harvard Business School is the focus of a new CNBC original production, "The Money Chase: Inside Harvard Business School." Anchored by CNBC's Carl Quintanilla, the documentary will premiere on Wednesday, December 17, at 10 p.m. (eastern time). Read more.
05 Dec 2008
Hundreds of large organizations worldwide have used the groundbreaking service profit chain to improve business performance. Now, The Ownership Quotient (Harvard Business Press), a new book written by Harvard Business School Professors James Heskett and W. Earl Sasser, along with Joe Wheeler, executive director of the Service Profit Chain Institute, reveals the next generation of the chain: customer and employee "owners." The book follows on Heskett and Sasser's previous works, The Service Profit Chain and The Value Profit Chain - both coauthored with former HBS professor Leonard Schlesinger. Read more.