Faculty News | HBS Working Knowledge | 27
Under Pressure, Teams Ignore Experts
by Heidi K. Gardner
The problem is common—and avoidable, says HBS professor Heidi K. Gardner, who has developed and tested a theory of pressure on teams that she describes in the working paper "Feeling the Heat: The Effects of Performance Pressure on Teams' Knowledge Use and Performance". Her research on more than seventy audit and consulting teams—combining survey data, hundreds of interviews, and direct observation at meetings—reveals insights into the hows and whys of dysfunctional team dynamics as well as ways to improve them.