;#Faculty News;# | HBR Blogs | 28 Mar 2012
People Are Irrational, But Teams Don't Have to Be
by Francesca Gino & Gary Pisano
When most organizations design new work processes, they assume that team members will make the best possible use of them to improve team performance. That is, they assume that team members will act rationally. In most cases, this assumption is wrong.

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