News & Highlights

  • January 2017
  • ALUMNI NEWS

Sir David Clementi Named BBC Chairman

Sir David Clementi (MBA 1975), former deputy governor of the Bank of England and former chairman of Prudential, has been confirmed as the next chairman of the BBC.
  • October 2016
  • Events

European Advisory Board Meeting, Boston

HBS’ regional advisory boards are made up of local leaders from business, academia, and government, many of them HBS alumni, and provide invaluable counsel and support for our research and other student and alumni facing activities in the regions. The most recent annual meeting of our European Advisory board coincided with HBS’ 6th Biennal International Research Symposium to which over 100 of our global advisory board members were gathering on campus. Board members from all over the world could connect in common parts of the program and were then regrouping per region. Hosted by the Faculty Chair for Europe Professor Ramon Casadesus-Masanell the European meeting focused on how to connect the School to Europe in a way that serves our research and educational objectives, while providing value to the region, and featured updates on the school’s activities by ERC Executive Director Vincent Dessain and HBR Group Publisher Joshua Macht.

New Research on the Region

  • June 2017
  • Teaching Material

Hilti Fleet Management Video Supplements

By: Ramon Casadesus-Masanell, Oliver Gassmann and Roman Sauer

This case explores the introduction of fleet management in the construction industry by the premium power tools manufacturer Hilti in 2000. Following its customers’ needs, Hilti moved from selling power tools to leasing them as a service. The introduction of the new business model contributed significantly to the success of Hilti, since it sustainably differentiated the company from its competitors. For instance, the adoption of fleet management resulted in customer loyalty levels five times higher than under the dominant business model Hilti had formerly employed, and over-proportioned profit contribution at Hilti. Hilti’s Chief Technology Officer described the importance of the innovation as follows: “Hilti developed many very innovative and successful products over the years, but they paled in comparison with the fleet management business model, which was the most important innovation in Hilti’s history.” All told, Hilti, which had about 22,000 employees and made about 4.5 billion Swiss Francs (or $4.589 billion USD) in sales in 2015, managed 1.5 million tools under fleet management contracts in 40 countries, resulting in a contract value of more than 1.2 billion Swiss Francs (approximately $1.4 billion USD). Case A describes the strategic decision-making process regarding the introduction of fleet management in its early planning stages.

  • 2017
  • Working Paper

Expressive Voting and Its Cost: Evidence from Runoffs with Two or Three Candidates

By: Vincent Pons and Clémence Tricaud

In French parliamentary and local elections, candidates ranked first and second in the first round automatically qualify for the second round, while a third candidate qualifies only when selected by more than 12.5% of registered citizens. Using a fuzzy RDD around this threshold, we find that the third candidate attracts both “switchers,” who would have voted for one of the top two candidates if she were not present, and “loyal” voters, who would have abstained. Switchers vote for the third candidate even when she is very unlikely to win. This disproportionately harms the candidate ideologically closest to her and causes his defeat in one fifth of the races. These results suggest that a large fraction of voters value voting expressively over behaving strategically to ensure the victory of their second best. We rationalize our findings by a model in which different types of voters trade off expressive and strategic motives.

  • May 2017
  • Case

Hilti Fleet Management (A): Turning a Successful Business Model on Its Head

By: Ramon Casadesus-Masanell, Oliver Gassmann and Roman Sauer

This case explores the introduction of fleet management in the construction industry by the premium power tools manufacturer Hilti in 2000. Following its customers’ needs, Hilti moved from selling power tools to leasing them as a service. The introduction of the new business model contributed significantly to the success of Hilti, since it sustainably differentiated the company from its competitors. For instance, the adoption of fleet management resulted in customer loyalty levels five times higher than under the dominant business model Hilti had formerly employed, and over-proportioned profit contribution at Hilti. Hilti’s Chief Technology Officer described the importance of the innovation as follows: “Hilti developed many very innovative and successful products over the years, but they paled in comparison with the fleet management business model, which was the most important innovation in Hilti’s history.” All told, Hilti, which had about 22,000 employees and made about 4.5 billion Swiss Francs (or $4.589 billion USD) in sales in 2015, managed 1.5 million tools under fleet management contracts in 40 countries, resulting in a contract value of more than 1.2 billion Swiss Francs (approximately $1.4 billion USD). Case A describes the strategic decision-making process regarding the introduction of fleet management in its early planning stages. Case B (separate) tackles the implementation and scaling process of fleet management over the years and explores current challenges facing the BMI.

See more research

Paris Staff

Vincent Dessain
Executive Director, Harvard Business School Europe Research Center
Daniela Beyersdorfer
Associate Director, Research and Administration
Emilie Billaud
Research Associate and Manager, Reporting and Special Projects
Elena Corsi
Assistant Director
Pietro De Agostini
Executive Assistant
Federica Gabrieli
Research Assistant
Tonia Labruyere
Research Associate
Jerome Lenhardt
Research Associate
Kristina Maslauskaite
Research Associate
Emer Moloney
Research Associate
Jan Pianca
Assistant Director, Educational Programs
Oksana Sichi
Manager of Administration