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HBS Working Knowledge

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Making America an Industrial Powerhouse Again
re Gary P. Pisano
President Obama's funding of the National Network of Manufacturing Innovation is a needed step to get the country building again, says Professor Gary Pisano.
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The Impact of Pooling on Throughput Time in Discretionary Work Settings: An Empirical Investigation of Emergency Department Length of Stay
by Anita L. Tucker
Improving the productivity of their organizations' operating systems is an important objective for managers. Pooling—an operations management technique—has been proposed as a way to impro

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Harvard Business Publishing

Article
Mumbai's Models of Service Excellence
by Stefan Thomke
Case
Konys, Inc.
by Deishin Lee and Tunay I. Tunca
Press Book
Producing Prosperity: Why America Needs a Manufacturing Renaissance
by Gary P. Pisano and Willy Shih

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