How Google Sold Its Engineers on Management
High-performing knowledge workers often question whether managers actually contribute much, especially in a technical environment. Until recently, that was the case at Google, a company filled with self-starters who viewed management as more destructive than beneficial and as a distraction from "real work." But when Google's people analytics team examined the value of managers, applying the same rigorous research methods the company uses in its operations, it proved the skeptics wrong. Mining data from employee surveys, performance reviews, and double-blind interviews, the team verified that managers indeed had a positive impact. It also pinpointed exactly how, identifying the eight key behaviors of great Google managers. In this article, Harvard Business School professor Garvin describes how Google has incorporated the detailed findings from the research into highly specific, concrete guidelines; classes; and feedback reports that help managers hone their essential skills. Because these tools were built from the ground up, using the staff's own input, they've been embraced by Google employees. Managers say that they've found their training to be invaluable, and managers' ratings from direct reports have steadily risen across the company.
human resource management;
Talent and Talent Management;
The Good Struggle: Responsible Leadership in an Unforgiving World
The question of how to lead successfully and responsibly is crucially important in our uncertain, high-pressure, turbulent world. In this book, Joseph Badaracco answers this question in practical and, at times, provocative ways.
How Should Your Leaders Behave?
The article discusses the value of effective leadership and an examination of the ways in which a corporate leader should behave as of October 2013, focusing on role models in business and the behavioral traits of chief executive officers (CEOs). Diversity in business is mentioned, along with self-awareness, the acceptance of feedback, and style differences among corporate leaders.
Keywords: Leadership Style;
Women Rising: The Unseen Barriers
Even when CEOs make gender diversity a priority—by setting aspirational goals for the proportion of women in leadership roles, insisting on diverse slates of candidates for senior positions, and developing mentoring and training programs—they are often frustrated by a lack of results. That's because they haven't addressed the fundamental identity shift involved in coming to see oneself, and to be seen by others, as a leader. Research shows, the authors write, that the subtle "second generation" gender bias still present in organizations and in society disrupts the learning cycle at the heart of becoming a leader. Women must establish credibility in a culture that is deeply conflicted about whether, when, and how they should exercise authority. Practices that equate leadership with behaviors considered more common in men suggest that women are simply not cut out to be leaders. Furthermore, the human tendency to gravitate to people who are like oneself leads powerful men to sponsor and advocate for other men when leadership opportunities arise. The authors suggest three actions to support and advance gender diversity: educate women and men about second-generation gender bias, create safe "identity workspaces" to support transitions to bigger roles, and anchor women's development efforts in their sense of leadership purpose rather than in how they are perceived.
Keywords: Prejudice and Bias;
Great Leaders Who Make the Mix Work
Business leaders send a powerful message when they make a commitment to diversity that goes beyond rhetoric. But what motivates them to do so, and how do they actually create inclusive cultures? To find out, the authors interviewed 24 CEOs whose firms were known for embracing people of all backgrounds. These executives saw diversity as a strategic and moral imperative and made promoting it a personal mission. Many had experienced what it was like to be an outsider, which gave them a deeper understanding of the barriers that women, in particular, face at work. The CEOs resoundingly agreed that an inclusive environment was one in which employees contributed to success as their authentic selves, and the organization respected and leveraged their talents and provided a sense of connectedness. Eight best organizational practices for instilling such a culture emerged from their interviews: 1. Measure diversity and inclusion. 2. Hold managers accountable. 3. Support flexible arrangements. 4. Recruit and promote from diverse pools of candidates. 5. Provide leadership education. 6. Sponsor employee resource groups and mentoring programs. 7. Offer quality role models. 8. Make the chief diversity officer position count. It's also key for CEOs to dedicate time to work personally on diversity initiatives. That sets the tone for everyone and helps ensure that organizations attract and develop the best talent.
Keywords: Leadership Development;
Management Practices and Processes;
Leadership for a New Era: Getting Serious about Sustainability
ethical decision making;
Paine, Lynn S. "Leadership for a New Era: Getting Serious about Sustainability." In Idolism and Business Character Session. Yabuli China Entrepreneurs Forum Summer Summit, Hefei, China, August 24, 2013.
Leadership Lessons from the Chilean Mine Rescue
Three years ago, when a cave-in at the San José mine in Chile trapped 33 men under 700,000 metric tons of rock, experts estimated the probability of getting them out alive at less than 1%. Yet, after spending a record 69 days underground, all 33 were hoisted up to safety. The inspiring story of their rescue is a case study in how to lead in situations where the stakes, risk, and uncertainty are incredibly high and time pressure is intense. Today executives often find themselves in similar straits. When they do, many feel torn. Should they be directive, taking charge and commanding action? Or should they be empowering, enabling innovation and experimentation? As the successful example of André Sougarret, the chief of the mine rescue operation, shows, the answer is yes—to both. The choice is a false dichotomy. Implementing this dual approach involves three key tasks. Each has directive and enabling components. The first task is envisioning, which requires instilling both realism and hope. The second task is enrolling, which means setting clear boundaries for who is on and off the team, but inviting in helpful collaborators. The third task is engaging—leading disciplined execution while encouraging innovation and experimentation. The authors of this article describe how Sougarret ably juggled all of these tasks, orchestrating the efforts of hundreds of people from different organizations, areas of expertise, and countries in an extraordinary mission that overcame impossible odds.
Leaders have always faced the challenge of inspiring others while making important strategic decisions for their organizations based on ambiguous and conflicting information. A leader's success or failure is often dependent on his or her ability to accurately interpret and process this information. Today's leaders are confronted with challenges and opportunities that are more dynamic and complex than ever before. Leaders need to understand how to harness technological advances, manage and lead a dispersed and diverse workforce, anticipate and react to constant competitive and geopolitical change and uncertainty, compete on a global scale, and operate in a socially responsible and accountable manner. In writing a new textbook on the principles, purpose, and perspective of management, we sought to demonstrate the mutual interconnectivity between three key facets—(1) strategic positioning, (2) organizational design, and (3) individual leadership—which cannot and should not act independently.
Management Practices and Processes;
Gulati, Ranjay, Anthony J. Mayo, and Nitin Nohria. Management
. First ed. Mason, OH: Cengage Learning, 2013.
Voice Pitch and the Labor Market Success of Male Chief Executive Officers
A deep voice is evolutionarily advantageous for males, but does it confer benefit in competition for leadership positions? We study ecologically valid speech from 792 male public-company Chief Executive Officers (CEOs) and find that CEOs with deeper voices manage larger companies, and as a result, make more money. After including proxies for other CEO attributes including experience, education and formant position, we document economically significant voice pitch effects. For the median CEO of the median sample firm, an interquartile decrease in voice pitch (22.1 Hz) is associated with a $440 million increase in the size of the firm managed, and in turn, $187 thousand more in annual compensation. Deep voiced CEOs also enjoy longer tenures. Although this is a study of association, the results are consistent with recent experimental predictions suggesting a role for voice pitch in leadership selection and also suggest economically meaningful effects of voice pitch reach the upper echelons of corporate management.
Connect, Then Lead
In puzzling over whether it's better to be feared or loved as a leader, Machiavelli famously said that, because it's nigh impossible to do both, leaders should opt for fear. Research from Harvard Business School's Amy Cuddy and consultants Matthew Kohut and John Neffinger refute that theory, arguing that leaders would do much better to begin with "love"—that is, to establish trust through warmth and understanding. Most leaders today approach their jobs by emphasizing competence, strength, and credentials. But without first building a foundation of trust, they run the risk of eliciting fear, resentment, or envy. Beginning with warmth allows trust to develop, facilitating both the exchange and the acceptance of ideas—people really hear your message and become open to it. Cultivating warmth and trust also boosts the quantity and quality of novel ideas that are produced. The best way to gain influence is to combine warmth and strength—as difficult as Machiavelli says that may be to do. In this article, the authors look at research from behavioral economics, social psychology, and other disciplines and offer practical tactics for leaders hoping to project a healthy amount of both qualities.
Power and Influence;
Cuddy, Amy J.C., Matthew Kohut, and John Neffinger. "Connect, Then Lead
." Harvard Business Review
91, nos. 7/8 (July–August 2013): 54–61.