Case Services Center

The Case Services Center (CSC) is part of the Division of Research and Faculty Development (DRFD). The Center offers a full complement of support services to assist faculty in producing and disseminating high-quality HBS cases and other course material. CSC also works with faculty to maintain records of their research papers and publications as well as provide a wide audience of educators and practitioners around the globe access to their research.

Services

The Center’s staff are committed to providing faculty with high-quality customer service and timely turnaround. They review course material for copyright compliance, reaching out to copyright holders for permission to use their material. They also verify that course material is accompanied by appropriate releases. The Center works with faculty and their research partners to formalize nondisclosure and confidentiality agreements, ensuring the confidentiality of information entrusted to HBS faculty during their case development and other research. The University’s Office of General Counsel is available to the Center to provide reassurance and advice regarding the Center’s interactions with the faculty’s research partners.

Experienced editors are available to faculty for either copyediting or developmental editing. The Center also provides training and support in the use of the HBS case template, a user-friendly tool to aid in the production of course material that is both consistent and professional in appearance. In addition, the Center coordinates case leads provided by the School’s research centers and other sources by regularly circulating a case leads newsletter to faculty.

The Center is involved in compiling and disseminating much of the content for the School’s Faculty and Research website that features faculty’s research. It publishes a weekly internal Faculty Research Publications Report, as well as a comprehensive list of seminars involving the School’s faculty. The Center extends the reach of HBS faculty’s research by partnering with Harvard Business Publishing to distribute HBS course material and by collaborating with SSRN and others to distribute faculty’s working papers to the broader academic community. It also deposits the faculty’s scholarly articles in the Harvard University Open Access repository.

The HBS Directors of Research is a body comprised of HBS faculty who are responsible for the research policies of the School. The Center communicates those policies to case writers and provides support to the faculty in interpreting and applying the policies to their work.

Located in Chase Hall, the Center is within easy walking distance to all campus facilities. Although many of its business transactions are conducted electronically for the convenience of customers, its location provides quick access for faculty and their support staff who wish to interact with the staff on a more personal basis.

Working at the Case Services Center

The Center’s staff is comprised of individuals experienced in delivering high-touch, high-quality customer support in an atmosphere dominated by tight deadlines. They support one another in their work with a common goal of leveraging the time spent by faculty on the clerical and administrative aspects of their research output. The result is a friendly and supportive environment.

About the Director

The Center is managed by Linda Olsen, Associate Director of Intellectual Property Management. Linda holds a Bachelor of Science degree in Business from Boston University. Before joining HBS, Linda held administrative positions in one of New England’s premier law firms where she acquired experience in the fields of litigation and labor and employment law. In her current position, Linda is responsible for protecting the intellectual property of the School. Her work requires close collaboration with faculty and their support staff and departments across campus, and focuses on supporting the faculty in their delivery of an unsurpassed educational experience for both the School’s MBA students and Executive Education participants.