Publications
Publications
- fall 1991
- MIT Sloan Management Review
Beefing-up Operations in Service Firms
By: R. H. Hayes and R. B. Chase
Keywords
Citation
Hayes, R. H., and R. B. Chase. "Beefing-up Operations in Service Firms." MIT Sloan Management Review 33, no. 1 (fall 1991): 15–26.