Technology and Operations Management (TOM) Doctoral Alumni Research Workshop

August 22-23, 2013


Technology & Operations Management Unit

All Seminars and
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HBS TOM Doctoral Alumni Research Workshop   

All events to take place in Cumnock 220, unless otherwise noted

Aug 22
12:00 - 1:00 PM

Registration and Lunch

1:00 - 1:15 PM

Welcome and Introductions

1:15 - 1:55 PM

Session 1: The Effects of Workload in Healthcare:

An Empirical Study of the Spillover Effects of Workload on Patient Length of Stay
Jillian Berry Jaeker, Harvard Business School 
1:55 - 2:35 PM A Day in the Saddle Can Take its Toll: The Impact of Accumulated Time, Work Intensity and Work Breaks on Hand Hygiene Compliance
Brad Staats, University of North Carolina, Kenan-Flagler Business School
2:35 - 3:00 PM

Coffee Break

3:00- 3:40 PM

Session 2: Designing Experiences for Individuals:

The MBA Capstone Strategy Course: Defining Measuring and Teaching Reflective Skills
Syeda Noorein Inamdar, San Jose State University
3:40 - 4:20 PM

The Customer May Not Always Be Right: Customer Compatibility and Service Performance
Ryan Buell, Harvard Business School

4:20 - 5:00 PM

Coffee Break

5:00 - 5:40 PM

Session 3: Structuring Intraorganizational Interactions

Geography and Power in an Organizational Forum: Evidence from the U.S. Senate Chamber
Christopher Liu, Rotman School of Management
5:40 - 6:20 PM

High-Value Outsourcing:  The Impact of Team Structure and Capabilities on Complex and Uncertain Offshoring Projects
Saikat Chaudhuri, University of Pennsylvania, Wharton School of Management

6:30 - 8:30 PM

Cocktails and Dinner

Meredith Room, Spangler Center

7:30 - 8:30 PM


8:30 - 9:10 AM

Session 4: Managing Inventory in Retail

Improving Store Liquidation
Nathan Craig, Harvard Business School
9:10 - 9:50 AM Do High and Low Inventory Turnover Retailers React Differently to Demand Shocks?
Saravanan Kesavan, University of North Carolina, Kenan-Flagler Business School
9:50 - 10:30 AM

Coffee Break

10:30 - 11:10 AM

Session 5: Addressing Organizational Challenges in Healthcare

Causes of Operational Failures in Hospitals: A Qualitative Investigation
Anita Tucker, Harvard Business School
11:10 - 11:50 AM

Cohort Turnover and Productivity: The July Phenomenon in Teaching Hospitals
Robert Huckman, Harvard Business School

12:00 - 1:00 PM

Bag Lunch