Technology and Operations Management (TOM) Doctoral Alumni Research Workshop

August 22-23, 2013


Technology & Operations Management Unit

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 Presenter Biographies
Jillian Berry Jaeker
Doctoral Candidate, Harvard Business School
Jillian Berry Jaeker is a doctoral candidate in the Technology and Operations Management unit with a focus on healthcare operations. Her work centers on resource utilization in hospitals and its effects on operational efficiency and quality of care. In particular, she is interested in how state-specific factors (e.g., workload and resource availability) affect resource use and patient outcomes. Prior to entering HBS, Jillian graduated from the Massachusetts Institute of Technology in 2008 with a Bachelor of Science in Management (concentration Finance). During that period she interned in a tissue engineering laboratory at Brigham and Women’s Hospital where she worked with adult stem cells to produce new bone tissue in vitro. She interned at the MIT Investment Management Company and was an editor for the MIT Tech.
Ryan Buell
Assistant Professor, Harvard Business School
Ryan Buell is an assistant professor of business administration in the Technology and Operations Management Unit. He teaches the Technology and Operations Management course in the MBA required curriculum. In his research, Professor Buell investigates the interactions between service businesses and their customers, and how operational choices affect customer behaviors and firm performance. His work has been published in Management Science, Production and Operations Management, and Harvard Business Review. It has been covered by such media as the Financial Post,, The Guardian, and Professor Buell earned a DBA in technology and operations management at Harvard Business School, where he received the Dean’s Award and the Wyss Doctoral Research Award. He also holds an MBA from HBS and a BBA from the Ross School of Business at the University of Michigan. Before he began his graduate work, Professor Buell co-founded and managed the Tour Now Network, an online virtual real estate tour service.
Saikat Chaudhuri
Adjunct Associate Professor, Wharton School of Management
Designated a “thought leader” by Cisco Systems, Saikat’s expertise covers high-tech mergers and acquisitions, high-end outsourcing, and technological innovation. He has consulted on acquisition, innovation management and corporate growth strategies for companies, such as Agilent Technologies, Microsoft and Cisco. His current research is focused on the operational drivers of performance in innovation-targeted acquisitions as well as the management of research and development and product development outsourcing projects. Saikat is a member of the Core Group of the William and Phyllis Mack Center for Technological Innovation at Wharton.

Nathan Craig
Doctoral Candidate, Harvard Business School
Nathan Craig is a doctoral student in Technology and Operations Management. His research focuses on retail store liquidation, which is the time-constrained divestment of a set of retail stores. Nathan’s research explores how to best conduct liquidations and how the outcomes of liquidations matter for going concerns and investors. He holds a BS in Industrial and Systems Engineering and an MS in Operations Research from the Ohio State University. His prior experience includes projects for Honda of America, Digital Automation Associates, American Electric Power, Intel, and Nationwide Children's Hospital.
Robert Huckman
Professor, Harvard Business School
Robert Huckman is the Albert J. Weatherhead III Professor of Business Administration at Harvard Business School and the faculty co-chair of the HBS Healthcare Initiative. He teaches the first-year MBA course in Technology and Operations Management and has taught the second-year MBA course in Operations Strategy. Professor Huckman is on the faculty of Executive Education's Managing Health Care Delivery and Leadership and Strategy in Pharmaceuticals and Biotech.  He is a Research Associate at the National Bureau of Economic Research and the chair of the management track of Harvard's doctoral program in health policy. Professor Huckman's research focuses on the linkages between organizational characteristics and operating performance, with an emphasis on the health care industry. His articles have appeared in publications including the American Economic Journal, the American Economic Review, Harvard Business Review, Health Affairs, the Journal of Health Economics, Management Science, the New England Journal of Medicine, Organization Science, and the Strategic Management Journal. His worked has been cited in numerous media outlets, including a 2007 profile in The Financial Times. He is an associate editor of Management Science, a senior editor of Production and Operations Management, and a member of the editorial review board of Organization Science. Professor Huckman received a Ph.D. in Business Economics from Harvard University and an A.B. in Public Policy, summa cum laude, from Princeton University, where he was elected to Phi Beta Kappa. Prior to his graduate studies, Professor Huckman was a Principal and Founding Equity Member of Stamos Associates, Inc., a strategy and operations consulting firm serving clients in the health care industry. In 1997, Stamos Associates was acquired by Perot Systems, Inc. Professor Huckman has also worked at Booz Allen & Hamilton, Inc.
Syeda Noorein Inamdar
Assistant Professor, San Jose State University
Dr. Noorein Inamdar is an Assistant Professor in the department of Organization and Management at San Jose State University. Her research work is grounded in the strategy discipline which seeks to understand factors distinguishing high performance. Her research focus is in the area of strategic decision making, joint ventures and management education. Dr. Inamdar holds degrees in Engineering from San Jose State University, an MBA from the University of Chicago, and an M.S. in Health Care Management from the Harvard School of Public Health and a Ph.D. in Health Policy from Harvard University.  She also has several years of industry and management consulting experience in strategy and operations with numerous firms spanning different industries.

Saravanan Kesavan
Assistant Professor, University of North Carolina
Saravan Kesavan conducts research on supply chain management for retailers, with emphasis on benchmarking operational performance and management of retail store labor. He uses publicly available financial data as well as proprietary archival data from retailers in his research.
His research has appeared in Management Science and M&SOM. He is a senior editor at POMS and an ad hoc reviewer at Management Science, M&SOM and POMS.
Dr. Kesavan teaches business statistics for undergraduate business students and retail operations for MBA students. He worked for several years at i2 Technologies, where he helped clients deal with supply chain management issues. He received his doctorate in technology and operations management from Harvard Business School. He also has master’s and bachelor degrees in engineering from University of Massachusetts at Amherst and IIT Madras, India, respectively.
Christopher Liu
Assistant Professor, Rotman School of Management
Christopher Liu is an Assistant Professor of Strategy at Rotman. His research explores spatial networks: how geography shapes the ability of individuals and firms to enter into some (but not other) relationships and networks. Empirical settings for his work have ranged from scientists working within a biotechnology firm to the US Senate Chamber. Chris also has a long-standing interest on scientists, innovation and productivity, and continues to actively conduct research in this area.
Brad Staats
Associate Professor, University of North Carolina
Brad Staats examines how organizations build effective operational capabilities. He primarily focuses on how to address the coordination problems that arise when individuals work in teams within and across organizations. He uses both fieldwork and experimental methods to examine these questions. To date, his fieldwork has been centered in the Indian software services industry. He uses archival company data and interviews to examine how repeated interactions between team members affect project team performance. Prior to his doctoral studies he worked at a leading venture capital firm in the southeastern United States. He also worked in investment banking at Goldman Sachs and strategic planning at Dell Corporation. Dr. Staats received his DBA in technology and operations management and MBA from Harvard Business School. He received a BS with honors in electrical engineering and a BA with high honors in Plan II and Spanish from The University of Texas at Austin.
Anita Tucker
Associate Professor, Harvard Business School
Dr. Anita L. Tucker is an Associate Professor at the Harvard Business School.  She uses operations management and organizational learning theory to understand how to increase integration among the different departments that comprise an organization’s internal supply chain.  She has found that a lack of integration can create small-scale operational problems that individually can be worked around, but collectively waste up to 10% of an employees’ time and compromise quality. She uses a variety of methods to study this phenomenon, including ethnographic observations, surveys, and field and laboratory experiments. Dr. Tucker has received numerous awards including a 2013 “Wyss Mentoring Award” for excellence in mentoring doctoral students, 2006 Sloan Industry Studies Fellowship, 2004 Academy Health Dissertation award, the 2004 Accenture Award for her article with Amy C. Edmondson in California Management Review, and three best paper awards from Academy of Management conferences. Professor Tucker has a BSc. in Industrial Engineering from University of Massachusetts, Amherst, a master’s degree in Industrial Engineering and Operations Research from Purdue University, and a doctorate in business administration from Harvard University.