Alison Wood Brooks
Assistant Professor of Business Administration
Alison Wood Brooks is an assistant professor of business administration in the Negotiation, Organizations & Markets Unit at Harvard Business School. She teaches the Negotiation course in the MBA elective curriculum and is affiliated with the Behavioral Insights Group at the Harvard Kennedy School’s Center for Public Leadership.
In her research, Professor Brooks focuses on how emotions influence cognition and behavior, particularly in the workplace. Much of her work examines the behavioral consequences of anxiety, and how individuals can regulate their anxious feelings. Her research has been published in leading academic journals, including the Journal of Experimental Psychology: General, Journal of Personality and Social Psychology, Organizational Behavior and Human Decision Processes, and Psychological Science, and has been featured in media outlets such as The New York Times, The Economic Times, The Huffington Post, and CIO Magazine.
Professor Brooks holds a Ph.D. in decision processes from The Wharton School at the University of Pennsylvania and a bachelor's degree in psychology and finance from Princeton University.
Get Excited: Reappraising Pre-Performance Anxiety as Excitement
Individuals often feel anxious in anticipation of tasks such as speaking in public or meeting with a boss. I find that an overwhelming majority of people believe trying to calm down is the best way to cope with pre-performance anxiety. However, across several studies involving karaoke singing, public speaking, and math performance, I investigate an alternative strategy: reappraising anxiety as excitement. Compared to those who attempt to calm down, individuals who reappraise their anxious arousal as excitement feel more excited and perform better. Individuals can reappraise anxiety as excitement using minimal strategies such as self-talk (e.g., saying "I am excited" out loud) or simple messages (e.g., "get excited"), which lead them to feel more excited, adopt an opportunity mindset (as opposed to a threat mindset), and improve their subsequent performance. These findings suggest the importance of arousal congruency during the emotional reappraisal process.
Brooks, Alison Wood. "Get Excited: Reappraising Pre-Performance Anxiety as Excitement." Journal of Experimental Psychology: General
(forthcoming). (Received Outstanding Dissertation Award by International Association for Conflict Management 2013.)
I'm Sorry About the Rain! Superfluous Apologies Demonstrate Empathic Concern and Increase Trust
Existing apology research has conceptualized apologies as a device to rebuild relationships following a transgression. As a result, apology research has failed to investigate the use of apologies for outcomes for which individuals are obviously not culpable (e.g., apologies for heavy traffic or bad weather). In this paper, we define superfluous apologies as expressions of regret for an undesirable circumstance for which the apologizer is clearly not responsible. Across four studies, we find that issuing a superfluous apology demonstrates empathic concern, which motivates an increase in trust and liking.
Keywords: superfluous apology;
stochastic trust game;
Can Nervous Nelly Negotiate? How Anxiety Causes Negotiators to Make Low First Offers, Exit Early, and Earn Less Profit
Negotiations trigger anxiety. Across four studies, we demonstrate that anxiety is harmful to negotiator performance. In our experiments, we induced either anxiety or neutral feelings and studied behavior in negotiation and continuous shrinking-pie tasks. Compared to negotiators experiencing neutral feelings, negotiators who feel anxious expect lower outcomes, make lower first offers, respond more quickly to offers, exit bargaining situations earlier, and ultimately obtain worse outcomes. The relationship between anxiety and negotiator behavior is moderated by negotiator self-efficacy; high self-efficacy mitigates the harmful effects of anxiety.
Outcome or Result;
Anxiety, Advice, and the Ability to Discern: Feeling Anxious Motivates Individuals to Seek and Use Advice
Across eight experiments, we describe the influence of anxiety on advice seeking and advice taking. We find that anxious individuals are more likely to seek and rely on advice than are those in a neutral emotional state (Experiment 1), but this pattern of results does not generalize to other negatively-valenced emotions (Experiment 2). The relationships between anxiety and advice seeking and anxiety and advice taking are mediated by self-confidence; anxiety lowers self-confidence, which increases advice seeking and reliance upon advice (Experiment 3). Though anxiety also impairs information processing, impaired information processing does not mediate the relationship between anxiety and advice taking (Experiment 4). Finally, we find that anxious individuals fail to discriminate between good and bad advice (Experiment 5a-c), and between advice from advisors with and without a conflict of interest (Experiment 6).
Keywords: Motivation and Incentives;
How Implicit Beliefs Influence Trust Recovery
After a trust violation, some people are quick to forgive, whereas others never trust again. In this report, we identify a key characteristic that moderates trust recovery: implicit beliefs of moral character. Individuals who believe that moral character can change over time (incremental beliefs) are more likely to trust their counterpart following an apology and trustworthy behavior than are individuals who believe that moral character cannot change (entity beliefs).We demonstrate that a simple but powerful message can induce either entity or incremental beliefs about moral character.
Keywords: Values and Beliefs;
Entrepreneurial Attraction: Investors Prefer Entrepreneurial Ventures Pitched by Attractive Men
Brooks, Alison Wood, Laura Huang, Fiona Murray, and Sarah Wood Kearney. "Entrepreneurial Attraction: Investors Prefer Entrepreneurial Ventures Pitched by Attractive Men." Working Paper, August 2013.
Don’t Stop Believing: Coping with Anxiety Through Rituals
Brooks, Alison Wood, Juliana Schroeder, Jane Risen, Francesca Gino, Adam Galinsky, Michael I. Norton, and Maurice E. Schweitzer. "Don’t Stop Believing: Coping with Anxiety Through Rituals." Working Paper, August 2013.
Glad to be Mad: When Negotiators Strategically Choose to Feel Angry
Brooks, Alison Wood, Simone Moran, Maurice E. Schweitzer, and Yoella Bereby-Myer. "Glad to be Mad: When Negotiators Strategically Choose to Feel Angry." Working Paper, August 2013.
Worry at Work: How Anxiety Can Energize, Direct, and Sustain Effort in the Workplace
Levine, Emma E., Alison Wood Brooks, and Maurice E. Schweitzer. "Worry at Work: How Anxiety Can Energize, Direct, and Sustain Effort in the Workplace." Working Paper, August 2013.
Smart People Ask for (My) Advice: Seeking Advice Boosts Perceptions of Competence
Although individuals can derive substantial benefits from exchanging information and ideas, many individuals are reluctant to seek advice from others. We find that people are reticent to seek advice for fear of appearing incompetent. This fear, however, is misplaced. We demonstrate that individuals perceive those who seek advice as more competent than those who do not. This effect is moderated by task difficulty and advisor ego. Individuals perceive those who seek advice as more competent when the task is difficult than when it is easy, and when people seek advice from them personally than when they seek advice from others.
Cognition and Thinking;
Brooks, Alison Wood, Francesca Gino, and Maurice E. Schweitzer. "Smart People Ask for (My) Advice: Seeking Advice Boosts Perceptions of Competence." Working Paper, July 2013.