Doctoral Student

Henry Christian Eyring

Henry Eyring is a doctoral student in Accounting and Management at Harvard Business School. He studies the use of performance measurement, feedback, and disclosure to ellicit improvement. His dissertation focuses on the effects of disclosing physicians' patient satisfaction ratings and comments. The analysis draws on proprietary data from multiple academic hospitals to test for effects on patient choice of doctors, as well as on rating and quality improvement. Doing so extends research on disclosure to the growing realm of consumer evaluation disclosure, and informs the use of disclosure in establishing market forces in health care. He has also conducted field experiments of the application of behavioral economics to performance feedback design in online education. Those experiments extend limited empirical evidence of the effectiveness of performance dashboards and how this depends on design elements. His educational background is in math and economics, and his work experience in private equity and management consulting.

  1. Overview

    by Henry Christian Eyring

    The Information Age has introduced well-recieved opportunities to track performance. Fitbits and Fuelbands allow individuals to track their own performance; companies like Uber and leading hospitals help you choose a driver or a doctor based on how others rated them; and organizations are voluntarily or by mandate publicizing measures as with college tuition hikes and non-profit outcome measures.

    This wave of information makes research on performance measurement, communication, and disclosure increasingly relevant. At the company and market levels, it allows understanding effects of disclosure on elements other than investment, such as operations, costs, and revenues. At the individual level, it allows understanding performance feedback and individuals' responses.

    Regarding disclosure, hospital systems including Stanford Medicine, Wake Forest Baptist Health, and Cleveland Clinic have posted patient ratings of doctors online. The University of Utah Health Care was the first academic hospital system to do so in 2012. My dissertation focuses on the resulting service, patient choice, and health outcome effects. Doing so advances research on disclosure by looking beyond its use in capital markets and effects on investment, and toward its effect on employees and consumers. It also contributes to the national health care debate, especially as relating to the financial and health outcome effects of emphasizing certain measures.

    Regarding performance feedback, theory from behavioral economics predicts how individuals will process and respond to information differently depending on its content and display design. I have tested performance feedback content and display design in field experiments with one of the leading open online learning platforms. This research advances understanding of performance dashboards, a common management tool, and provides a proving ground for theory from behavoral economics.

    Keywords: management accounting; disclosure; performance measurement; incentives; control; education; Education Industry; Health Industry; Transportation Industry; Energy Industry; Auto Industry; United States; Japan; India;