Shoshana Zuboff
Charles Edward Wilson Professor of Business Administration, Retired
Shoshana Zuboff is the Charles Edward Wilson Professor of Business Administration at the Harvard Business School (retired), where she joined the faculty in 1981. One of the first tenured women at the Harvard Business School and the youngest woman to receive an endowed chair, she earned her Ph.D. in social psychology from Harvard University and her B.A. in philosophy from the University of Chicago. She has been a featured columnist for BusinessWeek.com and for Fast Company Magazine. Professor Zuboff’s most recent article is “Creating Value in the Age of Distributed Capitalism” (McKinsey Quarterly, September 2010), derived from her work over the last decade with new enterprises geared to the emerging challenges of individualized distributed commerce. Her work on distributed capitalism builds on the research published in her book, The Support Economy: Why Corporations Are Failing Individuals and the Next Episode of Capitalism (Penguin, 2003), co-authored with her husband, former Chief Executive and philosophy Ph.D. Jim Maxmin. Long before the economic crisis of 2007-2008, this far-reaching multi-disciplinary effort integrated history, sociology, management, and economics to explain how today’s business models have reached the limits of their adaptive range. The Support Economy anticipated many of the dynamics at the heart of the financial meltdown as it chronicled the institutionalization of zero-sum adversarial conflicts between consumers and businesses. Today’s consumers have moved beyond mass produced goods and services to instead seek individualized relationships of advocacy and support that enable control over their lives and meaningful channels for voice and influence. The chasm that has come to separate new people and old organizations is filled with frustration, pain, and mistrust. It has also ignited the next wave of wealth creation on a global scale, as new principles of distributed capitalism combine with distributed technologies to meet these new needs. The Support Economy has been praised and translated around the world. Many now credit it as providing a prescient and comprehensive analysis of the underlying dynamics responsible for the worldwide economic crisis. It was selected by strategy+business as one of the top ten business books of 2003 and ranked number one in the “Values” category. BusinessWeek named it the “number one idea” in its special issue on “Twenty Five Ideas for a Changing World”. Inc. magazine described The Support Economy as “the new new thing” in its special anniversary issue on entrepreneurship. The book has also been featured in dozens of other magazines and newspapers including the Economist, Fast Company, the Financial Times, the Times of London, the Boston Globe, the Washington Post and Across the Board (The Conference Board) as well as in major publications in Germany, Italy, India, China, Brazil, Croatia, Japan, Canada, and South Korea. In 2006, strategy+business named Professor Zuboff among the eleven most original business thinkers in the world. She was featured in 2004 as a “Creative Mind” in strategy+business, described as “a maverick management guru…one of the sharpest most unorthodox thinkers today.” From 2003 to 2005, Zuboff shared her ideas on the future of business and society in her popular monthly column “Evolving”, in the magazine Fast Company. From 2007 through 2009 she was a featured columnist for BusinessWeek.com. Professor Zuboff’s work has been showcased on CNBC, Reuters International, and the Today Show as well as in Fortune, Inc., Business Week, U.S. News & World Report, CIO, The New York Times, The Financial Times, and many other news outlets. Bostonia Magazine voted her one of the “Five Smartest People in Boston”. She has been heard on over 200 radio shows, including top coverage on NPR’s Marketplace, TechNation, Sound Money, Morning Edition, BBC, and the BBC World Service. Author of the celebrated classic In the Age of the Smart Machine: The Future of Work and Power (1988), Professor Zuboff has been called “the true prophet of the information age”. In the Age of the Smart Machine won instant critical acclaim in both the academic and trade press—including the front page review in the New York Times Book Review-- and has long been considered the definitive study of information technology in the workplace. In 1993, Professor Zuboff founded the executive education program “ODYSSEY: School for the Second Half of Life” at the Harvard Business School. The program addressed the issues of transformation and career renewal at midlife. During twelve years of her teaching and leadership, ODYSSEY became known as the best program of its kind in the world. Professor Zuboff has published dozens of articles, essays, book reviews, and cases on the subject of information technology in the workplace, as well as on the history and future of work and management. Her scholarly monograph “Work in the United States in the Twentieth Century,” appears in the Encyclopedia of the United States in the Twentieth Century (1996). Her lectures on “The Information Society” are featured in the Smithsonian’s permanent exhibition on “The Information Age”. She has served on editorial boards including the Harvard Business Review, the American Prospect, and Organization. She serves on the boards of the Legatum Center at MIT, The Natural Resources Council of Maine, and The Heartwood Regional Theater Company. She has been awarded research grants from the National Institute of Mental Health. Professor Zuboff lectures, leads seminars, and consults to businesses and governments around the world. Some of her recent presentations include The Bankinter Future Trends Forum (Madrid, Bilbao), Fortune Brainstorm, The Specialty Schools and Academies Trust (UK), The Exelon Corporation, The Performance Theater (Budapest), The Finnish Academy of Sciences, The University Continuing Education Association, The TechNation Summit, European Consumer Day (Zurich), The Senior Human Resource Managers Global Forum, The Knowledge Management Network, The Service Innovation Consortium, The Discovery Companies, Demos (London) , The Economist CIO Forum, the CRM Forum, The Sloan Leadership Conference, The Triple Bottom Line (Canada), The National Consumer Council (UK), Sogetti (Amsterdam), and General Electric. Shoshana Zuboff has delivered major invited addresses at Cambridge University, The Massachusetts Institute of Technology, Harvard University, The London School of Economics, The European Information Systems Society, The Royal Society of Arts , The British Computer Society, The Smithsonian, The American Society for Training and Development, The National Education Association, The American Management Association, and many others. Professor Zuboff lives with her husband, Jim Maxmin, and their two children on a fresh water farm in mid-coast Maine.
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Article
| McKinsey Quarterly
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Creating Value in the Age of Distributed Capitalism
Shoshana Zuboff
Capitalism is a book of many chapters—and we are beginning a new one. Every century or so, fundamental changes in the nature of consumption create new demand patterns that existing enterprises can't meet. When a majority of people want things that remain priced at a premium under the old institutional regime—a condition I call the "premium puzzle"—the ground becomes extremely fertile for wholly new classes of competitors that can fulfill the new demands at an affordable price. A premium puzzle existed in the auto industry before Henry Ford and the Model T and in the music industry before Steve Jobs and the iPod. The consumption shift in Ford's time was from the elite to the masses; today, we are moving from an era of mass consumption to one focused on the individual. Sharp increases in higher education, standards of living, social complexity, and longevity over the past century gave rise to a new desire for individual self-determination: having control over what matters, having one's voice heard, and having social connections on one's own terms. The leading edge of consumption is now moving from products and services to tools and relationships enabled by interactive technologies.
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Journal Article
| Scientific American
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The Emperor's New Workplace
S. Zuboff
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Journal Article
| American Prospect
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Heroic Work
S. Zuboff
Citation: Zuboff, S. " Heroic Work." American Prospect (January 1993).
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Article
| National Forum
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Informate the Enterprise: An Agenda for the Twenty-first Century
S. Zuboff
Keywords: Business Ventures;
Information;
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Chapter
| The Encyclopedia of the United States in the Twentieth Century
| 1996
Work in the United States in the Twentieth Century
S. Zuboff
Keywords: Labor;
United States;
Citation: Zuboff, S. "Work in the United States in the Twentieth Century." In The Encyclopedia of the United States in the Twentieth Century, edited by S. Kutler, R. Dallek, D. Hollinger, T. McCraw, and J. Kirkwood. New York: Charles Scribner's Sons, 1996.
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Chapter
| Information Technology and Changes in Organizational Work
| 1996
The Emperor's New Information Economy
S. Zuboff
Keywords: Information;
Economy;
Information Technology Industry;
Citation: Zuboff, S. "The Emperor's New Information Economy." In Information Technology and Changes in Organizational Work, edited by W. Orlikowski, G. Walsham, M. Jones, and J. DeGross. London: Chapman & Hall, 1996.
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Exercise
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2003
SACD Final Paper Assignment
Shoshana Zuboff, David A. Thomas and Monica C. Higgins
The final paper assignment for the Self-Assessment and Career Development course.
Keywords: Curriculum and Courses;
Personal Development and Career;
Citation: Zuboff, Shoshana, David A. Thomas, and Monica C. Higgins. " SACD Final Paper Assignment." Harvard Business School Exercise 404-018, August 2003.
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Exercise
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2002
Career Choice-Making Case Assignment, The
Monica C. Higgins, David A. Thomas and Shoshana Zuboff
Sets the stage for self-assessment as an integral component in the process of career development.
Keywords: Decision Choices and Conditions;
Management Practices and Processes;
Personal Development and Career;
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Exercise
|
2002
Written Interview Assignment, The
Monica C. Higgins, David A. Thomas and Shoshana Zuboff
Sets the stage for self-assessment as an integral component in the process of career development.
Keywords: Performance Evaluation;
Personal Development and Career;
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Case
| HBS Case Collection
|
2000
(Revised from original 1988 version)
Matt Compton's Job Search
Shoshana Zuboff and Dave DeLong
Matt Compton wrestles with the problems of a post-MBA job search and finds himself captivated by the aggressive recruiting tactics of the large management consulting firms. The case raises issues of how a passive job search that relies on options presented by recruiters can be seductive and less troublesome than a proactive approach. But, in the long run, it may not be in the student's best interests.
Keywords: Recruitment;
Job Search;
Problems and Challenges;
Citation: Zuboff, Shoshana, and Dave DeLong. " Matt Compton's Job Search." Harvard Business School Case 489-057, July 2000. (Revised from original October 1988 version.)
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Case
| HBS Case Collection
|
2000
(Revised from original 1988 version)
Alex Dean
Shoshana Zuboff, Dave DeLong and Kathleen Scharf
Traces the evolution of Alex Dean's internal and external careers, exploring his psychological and emotional development, as well as seemingly dramatic shifts in career direction from research scientist to venture capitalist. Designed to encourage students to reflect on the evolution of their own internal and external careers.
Keywords: Personal Development and Career;
Jobs and Positions;
Emotions;
Research and Development;
Venture Capital;
Citation: Zuboff, Shoshana, Dave DeLong, and Kathleen Scharf. " Alex Dean." Harvard Business School Case 489-039, July 2000. (Revised from original September 1988 version.)
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Case
| HBS Case Collection
|
1996
(Revised from original version)
Daniel Rothstein
Carl S. Sloane, Shoshana Zuboff and R.Keith Giarman
Citation: Sloane, Carl S., Shoshana Zuboff, and R.Keith Giarman. " Daniel Rothstein." Harvard Business School Case 493-089, July 1996. (Revised from original May 1993 version.)
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Case
| HBS Case Collection
|
1996
(Revised from original version)
Lilliane Atwood
Shoshana Zuboff
Citation: Zuboff, Shoshana. " Lilliane Atwood." Harvard Business School Case 494-012, July 1996. (Revised from original June 1993 version.)
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Case
| HBS Case Collection
|
1994
(Revised from original 1994 version)
Motorola: Institutionalizing Corporate Initiatives
Shoshana Zuboff and Janis Lee Gogan
Motorola became a recognized quality leader in large part by becoming a leader in employee education and by encouraging "participative management." Through the Motorola Training and Education Center, later Motorola University, the company invested substantial resources in improving workers' skills and establishing a common language of quality across the corporation to support its ambitious quality improvement goals. Through quality circles, its Total Customer Satisfaction quality competition, and its potentially more far-reaching empowerment initiative, Motorola encouraged its employees to apply their new knowledge and skills in innovative and proactive ways. The growing interest in empowerment raised a number of organizational issues that led many to wonder how best to achieve its stated goals.
Keywords: Experience and Expertise;
Customer Satisfaction;
Training;
Human Resources;
Leadership;
Management Analysis, Tools, and Techniques;
Corporate Strategy;
Education Industry;
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Case
| HBS Case Collection
|
1994
(Revised from original 1994 version)
Motorola Corp.: The View from the CEO Office
Shoshana Zuboff and Janis Lee Gogan
Motorola, a leader in semiconductors and telecommunications, embarked on an ambitious program of renewal beginning in the early 1980s, leading to dramatic improvements in the company's quality, cycle time, and growth. Much of this progress was attributed to a major investment in workers' skills and in mechanisms that encouraged teams of employees to work on continuous improvement projects. In 1994 top management considered whether to promote a corporate-wide empowerment initiative that would encourage an unprecedented downward delegation of responsibilities. With very ambitious global growth goals, Motorola aspired to be "the finest corporation in the world," with an organization that was both more flexible and participative and dedicated to continuous improvement. The case focuses on the role of the CEO office in promoting corporate initiatives while preserving the $17 billion corporation's decentralized structure.
Keywords: Competency and Skills;
Leading Change;
Management Analysis, Tools, and Techniques;
Managerial Roles;
Organizational Change and Adaptation;
Organizational Structure;
Corporate Strategy;
Telecommunications Industry;
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Case
| HBS Case Collection
|
1994
(Revised from original version)
Motorola-Penang
Shoshana Zuboff and Janis Lee Gogan
S.K. Ko managed Motorola's Penang, Malaysia factory, producing telecommunications components and equipment. As a female manager of a multi-ethnic and labor-intensive plant in Asia, Ko faced a number of challenges. She had already promoted quality circles and quality competitions to meet Motorola's raised standards. Extensive training gave workers the skills to solve problems and to troubleshoot equipment. But Ko was skeptical of empowerment efforts at other Motorola sites that aimed for much greater worker participation in decision making. She thought empowerment inappropriate to the Asian context. She also thought that many operators would have trouble upgrading their skills as the world became more information intensive. Other Southeast Asian nations with lower labor costs were a competitive threat to Penang's labor-intensive processes. She envisioned Penang transformed by the year 2000 into a fully automated manufacturing operation and a design center for all of Motorola's Asian operations.
Keywords: Factories, Labs, and Plants;
Transformation;
Decision Making;
Ethnicity Characteristics;
Gender Characteristics;
Training;
Leading Change;
Management Analysis, Tools, and Techniques;
Problems and Challenges;
Technology Industry;
Malaysia;
Citation: Zuboff, Shoshana, and Janis Lee Gogan. " Motorola-Penang." Harvard Business School Case 494-135, August 1994. (Revised from original May 1994 version.)
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Case
| HBS Case Collection
|
1994
(Revised from original version)
Motorola-Elma
Shoshana Zuboff and Janis Lee Gogan
Motorola's old automative electronics plant in Arcade, outside Buffalo, New York, faced the prospect of closure in the mid-1980s, but leading customers persuaded Motorola to give the plant a second chance. The new plant manager, Dennis Fiehn, recognized that existing practices had to change if the plant was to remain competitive. He pushed for fewer supervisory layers, flexible job boundaries, cross-training, team-based production, and more active problem solving. The move to a modern plant in nearby Elma (1989) coincided with a new corporate-wide push for higher quality and cycle-time goals and more participative management. Soon operators were performing functions previously restricted to supervisors, technicians, and skilled workers. Supervisors, now team leaders, delegated more responsibility and became more like coaches. The plant was now recognized as a strong performer and slated for expansion.
Keywords: Factories, Labs, and Plants;
Business Exit or Shutdown;
Customers;
Leading Change;
Management Analysis, Tools, and Techniques;
Organizational Structure;
Competitive Strategy;
Expansion;
Telecommunications Industry;
New York (state, US);
Citation: Zuboff, Shoshana, and Janis Lee Gogan. " Motorola-Elma." Harvard Business School Case 494-136, August 1994. (Revised from original May 1994 version.)
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Case
| HBS Case Collection
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1994
(Revised from original version)
Motorola: Government and Systems Technology Group
Janis Lee Gogan, Donna B. Stoddard and Shoshana Zuboff
Keywords: Electronics Industry;
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Case
| HBS Case Collection
|
1994
(Revised from original 1993 version)
David Melcher
Shoshana Zuboff
David Melcher contemplates changing his career at midlife.
Keywords: Personal Development and Career;
Transition;
Citation: Zuboff, Shoshana. " David Melcher." Harvard Business School Case 493-087, April 1994. (Revised from original June 1993 version.)
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Case
| HBS Case Collection
|
1993
Laura Ashley (A): Creating a World Class Service Organization in Support of a Global Brand & Federal Express
Shoshana Zuboff
Keywords: Service Operations;
Customer Focus and Relationships;
Performance Effectiveness;
Apparel and Accessories Industry;
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Case
| HBS Case Collection
|
1993
Alan Stein
Carl S. Sloane, Shoshana Zuboff and R.Keith Giarman
Deals with issues of adult and career development at mid-life. Describes the career and personal history of an adult male, choice points in his life, and how he made critical career and personal choices. Focuses in on his decision to "retire" from Goldman, Sachs at an early age (46), make a transition into a state government role, and then make a transition back into an investment banking position with a different firm in a different and more self-fulfilling role.
Keywords: Transition;
Decision Choices and Conditions;
Personal Development and Career;
Retirement;
Satisfaction;
Citation: Sloane, Carl S., Shoshana Zuboff, and R.Keith Giarman. " Alan Stein." Harvard Business School Case 493-088, May 1993.
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Case
| HBS Case Collection
|
1990
(Revised from original 1989 version)
Don Burr
Shoshana Zuboff
Traces the career development of People Express founder Don Burr. Shows how an individual's evolving set of needs and values influences career choices and how each successive working environment meets these needs or spurs the individual to move on. Concludes as Burr is faced with the difficult choice of what he is going to do after the sale of People Express.
Keywords: Values and Beliefs;
Working Conditions;
Personal Development and Career;
Human Needs;
Citation: Zuboff, Shoshana. " Don Burr." Harvard Business School Case 490-014, August 1990. (Revised from original September 1989 version.)
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Case
| HBS Case Collection
|
1990
(Revised from original version)
Progressive Corp.: Coping with the Problem of Dual Career Parents (A)
Shoshana Zuboff
Keywords: Personal Development and Career;
Work-Life Balance;
Problems and Challenges;
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Supplement
| HBS Case Collection
|
1990
Progressive Corp.: Coping with the Problem of Dual Career Parents (B)
Shoshana Zuboff
Keywords: Family and Family Relationships;
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Teaching Note
| HBS Case Collection
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1990
Don Burr, Teaching Note
Shoshana Zuboff
Teaching Note for (9-490-014).
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Teaching Note
| HBS Case Collection
|
1990
Steve Shirley, Teaching Note
Shoshana Zuboff
Teaching Note for (9-490-004).
Keywords: Europe;
Great Britain;
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Teaching Note
| HBS Case Collection
|
1990
Alex Dean, Teaching Note
Shoshana Zuboff
Teaching Note for (9-489-039).
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Teaching Note
| HBS Case Collection
|
1990
Ken Meyers (A), (B), and (C), Teaching Note
Shoshana Zuboff
Citation: Zuboff, Shoshana. "Ken Meyers (A), (B), and (C), Teaching Note." Harvard Business School Teaching Note 490-072, February 1990.
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Teaching Note
| HBS Case Collection
|
1990
Progressive Corp.: Coping with the Problem of Dual Career Parents (A) and (B), Teaching Note
Shoshana Zuboff
Keywords: Family and Family Relationships;
Citation: Zuboff, Shoshana. "Progressive Corp.: Coping with the Problem of Dual Career Parents (A) and (B), Teaching Note." Harvard Business School Teaching Note 490-073, February 1990.
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Teaching Note
| HBS Case Collection
|
1990
Self-Assessment and Career Development, Instructor's Note
Shoshana Zuboff
Keywords: Personal Development and Career;
Citation: Zuboff, Shoshana. "Self-Assessment and Career Development, Instructor's Note." Harvard Business School Teaching Note 490-037, February 1990.
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Teaching Note
| HBS Case Collection
|
1990
Dual-Career Couple Decision Making: A Class Assignment, Instructor's Note
Shoshana Zuboff
Keywords: Family and Family Relationships;
Decision Making;
Citation: Zuboff, Shoshana. "Dual-Career Couple Decision Making: A Class Assignment, Instructor's Note." Harvard Business School Teaching Note 490-038, February 1990.
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Teaching Note
| HBS Case Collection
|
1990
Adult Development: Readings from Robert Kegan, Instructor's Note
Shoshana Zuboff
Keywords: Personal Development and Career;
Citation: Zuboff, Shoshana. "Adult Development: Readings from Robert Kegan, Instructor's Note." Harvard Business School Teaching Note 490-066, February 1990.
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Background Note
| HBS Case Collection
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1990
Career Choice-Making Case Assignment
Shoshana Zuboff
Keywords: Personal Development and Career;
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Teaching Note
| HBS Case Collection
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1990
Job Search Strategies: Martha Applebaum, Sandy Lansford, and Matt Compton, Teaching Note
Shoshana Zuboff
Keywords: Job Search;
Citation: Zuboff, Shoshana. "Job Search Strategies: Martha Applebaum, Sandy Lansford, and Matt Compton, Teaching Note." Harvard Business School Teaching Note 490-074, January 1990.
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Teaching Note
| HBS Case Collection
|
1990
Student Cases on Career Choice-Making, Instructor's Note
Shoshana Zuboff
Keywords: Personal Development and Career;
Cases;
Citation: Zuboff, Shoshana. "Student Cases on Career Choice-Making, Instructor's Note." Harvard Business School Teaching Note 490-070, January 1990.
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Teaching Note
| HBS Case Collection
|
1990
Introduction to the SACD Course, Instructor's Note
Shoshana Zuboff
Keywords: Education;
Citation: Zuboff, Shoshana. "Introduction to the SACD Course, Instructor's Note." Harvard Business School Teaching Note 490-064, January 1990.
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Teaching Note
| HBS Case Collection
|
1990
Dennis Stevenson, Teaching Note
Shoshana Zuboff
Citation: Zuboff, Shoshana. "Dennis Stevenson, Teaching Note." Harvard Business School Teaching Note 490-068, January 1990.
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Teaching Note
| HBS Case Collection
|
1990
Experiential Focusing: Background and Classroom Exercise, Instructor's Note
Shoshana Zuboff
Keywords: Experience and Expertise;
Citation: Zuboff, Shoshana. "Experiential Focusing: Background and Classroom Exercise, Instructor's Note." Harvard Business School Teaching Note 490-071, January 1990.
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Case
| HBS Case Collection
|
1989
Steve Shirley
Shoshana Zuboff
Traces the career development of a well-known British entrepreneur who, as a young girl, was forced to flee the Nazi's occupation of Central Europe. Details her early work experiences in the heavily male dominated workplace of post-war Britain and follows the development of her highly successful career as founder and chairman of F International, a software consulting company that employs primarily young mothers working from their homes. Clearly illustrates the evolution of an entrepreneur's career and the struggles involved in balancing family concerns with high pressure work life.
Keywords: Personal Development and Career;
Work-Life Balance;
Entrepreneurship;
Gender Characteristics;
Europe;
Great Britain;
Citation: Zuboff, Shoshana. " Steve Shirley." Harvard Business School Case 490-004, September 1989.
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Case
| HBS Case Collection
|
1988
(Revised from original version)
Dennis Stevenson
Shoshana Zuboff
Citation: Zuboff, Shoshana. " Dennis Stevenson." Harvard Business School Case 489-045, October 1988. (Revised from original September 1988 version.)
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Case
| HBS Case Collection
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1986
(Revised from original version)
Data Administration in Citibank Brazil (C): The Back-End Project
Shoshana Zuboff
Keywords: Information Management;
Banking Industry;
Brazil;
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Case
| HBS Case Collection
|
1986
(Revised from original version)
Data Administration in Citibank Brazil (Abridged)
Shoshana Zuboff
Keywords: Banks and Banking;
Information Management;
Banking Industry;
Brazil;
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Case
| HBS Case Collection
|
1986
(Revised from original version)
Data Administration in Citibank Brazil (B): Strategy and Technology
Shoshana Zuboff
Keywords: Banks and Banking;
Information Management;
Banking Industry;
Brazil;
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Case
| HBS Case Collection
|
1986
Data Administration in Citibank Brazil (A): The Competitive Advantage
Shoshana Zuboff
Keywords: Banks and Banking;
Information Management;
Competitive Advantage;
Banking Industry;
Brazil;
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Case
| HBS Case Collection
|
1986
Data Administration in Citibank Brazil (D): Implementation of the Central Liabilities Pilot
Shoshana Zuboff
Keywords: Banks and Banking;
Information Management;
Banking Industry;
Brazil;
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Case
| HBS Case Collection
|
1986
Data Administration in Citibank Brazil (E): Assessing the Implementation Strategy
Shoshana Zuboff
Keywords: Information Management;
Strategy;
Banking Industry;
Brazil;
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Teaching Note
| HBS Case Collection
|
1986
Expense Tracking System at Tiger Creek, Teaching Note
Shoshana Zuboff
Teaching Note for (9-485-057).
Keywords: Pulp and Paper Industry;
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Teaching Note
| HBS Case Collection
|
1986
Data Administration in Citibank Brazil (Abridged), Teaching Note
Shoshana Zuboff
Keywords: Banking Industry;
Brazil;
Citation: Zuboff, Shoshana. "Data Administration in Citibank Brazil (Abridged), Teaching Note." Harvard Business School Teaching Note 486-099, April 1986.
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Background Note
| HBS Case Collection
|
1984
(Revised from original version)
Sources and Patterns of Management Authority
George C. Lodge, Janice McCormick, Richard E. Walton and Shoshana Zuboff
Keywords: Management Style;
Citation: Lodge, George C., Janice McCormick, Richard E. Walton, and Shoshana Zuboff. " Sources and Patterns of Management Authority." Harvard Business School Background Note 484-039, December 1984. (Revised from original October 1983 version.)
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Case
| HBS Case Collection
|
1984
Expense Tracking System at Tiger Creek
Shoshana Zuboff
Mill manager Carl Adelman learns that a group of senior managers is soon to visit the Tiger Creek mill to learn more about the success of the newly implemented Expense Tracking System. The System had been installed on two paper machines to give workers real time cost data enabling them to optimize the papermaking process. Impressive savings resulted from the operating innovations made by the paper machine operators, and this has engaged corporate attention. However, the savings rate seems to have plateaued. Andelman must discover why before the VIP visit.
Keywords: Management Teams;
Success;
Cost Management;
Technology;
Pulp and Paper Industry;
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