D. Quinn Mills

Albert J. Weatherhead, Jr. Professor of Business Administration, Emeritus

Daniel Quinn Mills consults with major corporations and governments and lectures about management, leadership, strategy, economics and geopolitics. He is an expert on the differences between Asian and Western leadership styles. His most recent article is “Asian and American Leadership Styles: How They Differ,” published in the Peking University Business Review, August, 2007. An American, Mills is also a member of the Innovation Council of Malaysia, a ministry level council chaired by the Prime Minister.

During the Vietnam War (1967-1974), Mills was responsible within the federal government for wages, prices, and production in the capital goods industries constituting some 14% of America’s Gross Domestic Product.

Mills arrived at the Harvard Business School in 1976 having taught at MIT's Sloan School of Management from 1968 to 1975. He remained at Harvard until 2007.

Mills has been interested in early stage businesses and as a director and investor has helped develop several firms.   He has been a director of a publicly listed company, chairing its audit committee for several years.

A thought leader, Mills has written books on leadership, geo-politics, investments, capital markets, business strategy, network organizations, demographics, marketing, empowerment, and union relations.

His most recent book is Master of Illusions: Presidential Leadership, Strategic Independence and America’s Public Culture, published in 2007 by Cambridge University Press.   The book explores America’s role in the world in the aftermath of the second Iraqi War.

Other recent books include three studies of executive leadership: Principles of Management; Leadership: How to Lead, How to Live; and Principles of Human Resource Management -- each published in 2005 and 2006 by MindEdge Press.

Another book, Having It All: Six Steps for Putting Both Your Career and Your Family First, published in 2004 by Prentice-Hall, offers an effective approach for people to balancing their work and family lives.

Two books published early in this decade tell the story of equity market manipulations : Wheel, Deal and Steal: Deceptive Accounting, Deceitful CEOs, and Ineffective Reforms (published by The Financial Times/Prentice Hall, April 2003) and Buy, Lie and Sell High: How Investors Lost out on Enron and the Internet Bubble (published in 2002).

A 1996 book, Broken Promises, sets forth the strategy that IBM adopted in the 1990s to turn itself around, while another 1996 work, Staying Afloat, proposes business strategies for the world’s construction companies.

In the early eighties, Mills was one of the first to examine the impact of demographics on management and consumption. He studied the baby boomers in his book Not Like Our Parents (1987). Also, he helped start interest in moving from management to leadership in business with his Rebirth of the Corporation (1991), and helped define and establish the new management approach of empowerment through The GEM Principle (1994).

Mills’ earliest books dealt with economics and employee relations. As a government official he helped bring to a close the cycle of wage-push inflation which damaged the economy in the 1960s and ‘70s, and described these efforts in Government, Labor and Inflation (1975), Industrial Relations in Transition (1984), and his university-level textbook Labor-Management Relations (in five editions).

Widely and often quoted as well as seen in the national media, Mills has appeared on NBC’s Today Show, and been quoted in articles in The New York Times, Wall Street Journal, Chicago Tribune, Los Angeles Times, and Business Week. He is a fellow of the National Academy of Human Resources.

His MA and Ph.D., both in economics, are from Harvard.   Mills received his undergraduate degree from Ohio Wesleyan University.

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Publications

Research Summary

Books

Book | 2010

Building World Class Universities in Asia

D. Quinn Mills

After discussing higher education's potential contribution to Asia's economic progress and the characteristics (and limitations) of a leading university, Professor Emeritus Daniel Quinn Mills lays out his recommendations for building a world-class university in Asia, including how to hire faculty, build a curriculum, attract and retain students, and achieve top-quality research.

Keywords: Development Economics; Curriculum and Courses; Higher Education; Selection and Staffing; Research; Asia;

Citation:
Mills, D. Quinn. Building World Class Universities in Asia. CreateSpace, 2010.

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Book | 2007

Masters of Illusion: American Leadership in the Media Age

Steven Rosefielde and D. Quinn Mills

Keywords: Leadership; Media; United States;

Citation:
Rosefielde, Steven, and D. Quinn Mills. Masters of Illusion: American Leadership in the Media Age. New York: Cambridge University Press, 2007.

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Book | 2005

Principles of Management

D. Quinn Mills

Keywords: Management;

Citation:
Mills, D. Quinn. Principles of Management. Waltham, MA: MindEdge Press, 2005.

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Book | 2005

Leadership: How to Lead, How to Live

D. Quinn Mills

Keywords: Leadership;

Citation:
Mills, D. Quinn. Leadership: How to Lead, How to Live. Waltham, MA: MindEdge Press, 2005.

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Book | 2004

Collaborative Customer Relationship Management: Taking CRM to the Next Level

Alexander H. Kracklauer, Daniel Quinn Mills and Dirk Seifert

Keywords: Cooperation; Customer Relationship Management;

Citation:
Kracklauer, Alexander H., Daniel Quinn Mills, and Dirk Seifert. Collaborative Customer Relationship Management: Taking CRM to the Next Level. Berlin: Springer-Verlag, 2004.

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Book | 2004

Having It All...And Making It Work: Six Steps for Putting Both Your Career and Your Family First

D. Quinn Mills, Sasha Mattu and Kirstin Hornby

Keywords: Personal Development and Career; Work-Life Balance;

Citation:
Mills, D. Quinn, Sasha Mattu, and Kirstin Hornby. Having It All...And Making It Work: Six Steps for Putting Both Your Career and Your Family First. Upper Saddle River, NJ: Prentice Hall, 2004.

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Book | 2003

Wheel, Deal, and Steal: Deceptive Accounting, Deceitful CEOs, and Ineffective Reforms

D. Quinn Mills

Keywords: Ethics; Accounting; Management; Governing Rules, Regulations, and Reforms;

Citation:
Mills, D. Quinn. Wheel, Deal, and Steal: Deceptive Accounting, Deceitful CEOs, and Ineffective Reforms. Upper Saddle River, NJ: Financial Times Prentice Hall, 2003.

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Book | 2002

Kooperatives Kundenmanagement

Alexander Kracklauer, D. Quinn Mills and Dirk Seifert

Citation:
Kracklauer, Alexander, D. Quinn Mills, and Dirk Seifert. Kooperatives Kundenmanagement. Wiesbaden, Germany: Gabler Verlag, 2002, German ed.

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Book | 2002

Buy, Lie, and Sell High: How Investors Lost Out on Enron and the Internet Bubble

D. Quinn Mills

Keywords: Sales; Crime and Corruption; Online Technology;

Citation:
Mills, D. Quinn. Buy, Lie, and Sell High: How Investors Lost Out on Enron and the Internet Bubble. Upper Saddle River, NJ: Financial Times Prentice Hall, 2002.

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Book | 2002

Buy, Lie, and Sell High: How Investors Lost Out on Enron and the Internet Bubble

D. Quinn Mills and Dirk Seifert

Citation:
Mills, D. Quinn, and Dirk Seifert. Buy, Lie, and Sell High: How Investors Lost Out on Enron and the Internet Bubble. Foreign Language Frankfurt: Galileo Press, 2002, German ed.

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Book | 2001

eLeadership

D. Q. Mills

Keywords: Leadership;

Citation:
Mills, D. Q. eLeadership. Paramus, NJ: Prentice Hall Press, 2001. (Also published in translated edition in Portuguese, E-Liderazgo, Bilbao: Ediciones Deusto, 2002.)

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Book | 1999

Internet University Vol. 1: Your Guide to Online College Courses; Vol. 2: Liberal Arts; Vol. 3: Technology; Vol. 4: Graduate Studies; Vol. 5: Business School Edition

D. Quinn Mills

Keywords: Higher Education; Online Technology; Technology; Business Education;

Citation:
Mills, D. Quinn. Internet University Vol. 1: Your Guide to Online College Courses; Vol. 2: Liberal Arts; Vol. 3: Technology; Vol. 4: Graduate Studies; Vol. 5: Business School Edition. Anaheim, CA: Cyber Classics, Inc., 1999.

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Book | 1999

The Internet University

D. Q. Mills

Keywords: Internet; Education;

Citation:
Mills, D. Q. The Internet University. Anaheim: BNi Publications, 1999.

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Book | 1996

Broken Promises: An Unconventional View of What Went Wrong at IBM

D. Q. Mills and G. B. Friesen

Keywords: Corporate Strategy; Failure;

Citation:
Mills, D. Q., and G. B. Friesen. Broken Promises: An Unconventional View of What Went Wrong at IBM. Boston, MA: Harvard Business School Press, 1996.

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Book | 1996

Staying Afloat in the Construction Industry: Economic and Political Trends for the 1990s

D. Q. Mills

Keywords: Construction; Business History; Construction Industry;

Citation:
Mills, D. Q. Staying Afloat in the Construction Industry: Economic and Political Trends for the 1990s. Los Angeles: BNi Publications, 1996.

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Book | 1994

The GEM Principle

D. Q. Mills

Citation:
Mills, D. Q. The GEM Principle. Essex Junction, VT: Oliver Wight Publications, 1994.

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Book | 1994

The Empowerment Imperative

D. Q. Mills

Keywords: Corporate Social Responsibility and Impact;

Citation:
Mills, D. Q. The Empowerment Imperative. Amherst, MA: Human Resource Development Press, 1994.

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Book | 1994

Labor-management Relations

D. Q. Mills

Keywords: Labor and Management Relations;

Citation:
Mills, D. Q. Labor-management Relations. 5th ed. New York: McGraw-Hill, 1994.

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Book | 1991

Rebirth of the Corporation

D. Q. Mills

Keywords: Corporate Entrepreneurship;

Citation:
Mills, D. Q. Rebirth of the Corporation. New York: John Wiley & Sons, 1991.

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Book | 1984

Managing Human Assets: The Groundbreaking Harvard Business School Program

Michael Beer, Bert Spector, Paul R. Lawrence and D. Q. Mills

Keywords: Management; Assets; Higher Education; Programs;

Citation:
Beer, Michael, Bert Spector, Paul R. Lawrence, and D. Q. Mills. Managing Human Assets: The Groundbreaking Harvard Business School Program. New York, NY: Free Press, 1984.

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Journal Articles

Article | HBS Working Knowledge |

Asian and American Leadership Styles: How Are They Unique?

D. Quinn Mills

Keywords: Leadership Style; Asia; United States;

Citation:
Mills, D. Quinn. "Asian and American Leadership Styles: How Are They Unique?" HBS Working Knowledge (June 27, 2005). (Also published in " Asian Diversity Magazine, December 2005.)

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Article | Directors & Boards |

Paradigm Lost: The Imperial CEO

D. Quinn Mills

Keywords: Management;

Citation:
Mills, D. Quinn. "Paradigm Lost: The Imperial CEO." Directors & Boards 27, no. 4 (summer 2003): 41–42.

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Column | International Forum: The Magazine for Staff of Deutsche Bank Group |

How To Stop Another Stock Bubble

D. Quinn Mills

Keywords: Stocks;

Citation:
Mills, D. Quinn. "How To Stop Another Stock Bubble." Expert-View. International Forum: The Magazine for Staff of Deutsche Bank Group (September 2002), 58.

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Article | Harvard Business Manager |

New Ways of Category Management

Alexander Kracklauer, Michael Leyk, D. Quinn Mills, Stefan Ruebke and Dirk Seifert

Keywords: Management;

Citation:
Kracklauer, Alexander, Michael Leyk, D. Quinn Mills, Stefan Ruebke, and Dirk Seifert. "New Ways of Category Management." Harvard Business Manager (April 2002): 98–106.

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Article | Markt: Journal für Marketing |

New Concepts for Corporate e-Learning - The Use of Virtual Classes at Harvard Business School As Best Practice

D. Quinn Mills and Dirk Seifert

Keywords: Learning; Online Technology; Higher Education; Boston;

Citation:
Mills, D. Quinn, and Dirk Seifert. "New Concepts for Corporate e-Learning - The Use of Virtual Classes at Harvard Business School As Best Practice." Markt: Journal für Marketing (April 2002).

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Journal Article | Harvard Business Review |

Who's to Blame for the Bubble?

D. Quinn Mills

Citation:
Mills, D. Quinn. "Who's to Blame for the Bubble?" Harvard Business Review 79, no. 5 (May 2001): 22–23.

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Article | Markt: Journal für Marketing |

Online-Marketing-Controlling

Alexander Kracklauer, D. Quinn Mills, Olaf Passenheim and Dirk Seifert

Keywords: Online Technology; Marketing;

Citation:
Kracklauer, Alexander, D. Quinn Mills, Olaf Passenheim, and Dirk Seifert. "Online-Marketing-Controlling." Markt: Journal für Marketing 40, no. 4 (2001): 151–158.

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Article | Leader to Leader |

Leading in a Leaderless World

D. Q. Mills and I. Somerville

Keywords: Leadership;

Citation:
Mills, D. Q., and I. Somerville. "Leading in a Leaderless World." Leader to Leader 13 (summer 1999): 30–38.

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Article | Chief Executive |

The American Perspective

D. Q. Mills

Keywords: Perspective; United States;

Citation:
Mills, D. Q. "The American Perspective." CEO Report. Chief Executive (January–February 1998), 10–13.

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Article | European Management Journal |

The Changing Social Contract in American Business

D. Q. Mills

Keywords: Change; Business Ventures; Society; United States;

Citation:
Mills, D. Q. "The Changing Social Contract in American Business." European Management Journal 14, no. 5 (October 1996).

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Article | MIT Sloan Management Review |

The Decline and Rise of IBM

D. Q. Mills

Keywords: Business Ventures; Computer Industry; Manufacturing Industry;

Citation:
Mills, D. Q. "The Decline and Rise of IBM." MIT Sloan Management Review 37, no. 4 (summer 1996).

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Article | European Management Journal |

The New Management System

D. Q. Mills

Keywords: Management;

Citation:
Mills, D. Q. "The New Management System." European Management Journal 13, no. 3 (September 1995): 251–256.

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Article | LSL SMI Review |

The Role of a Union in a Well-managed Company

D. Q. Mills

Keywords: Labor Unions; Business Ventures;

Citation:
Mills, D. Q. "The Role of a Union in a Well-managed Company." LSL SMI Review (summer 1994): 11–14.

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Article | Absatzwirtschaft |

Marketing in der Organization der Zukunft

D. Q. Mills

Keywords: Marketing;

Citation:
Mills, D. Q. "Marketing in der Organization der Zukunft." Absatzwirtschaft (June 1993).

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Article | Journal of Corporate Management |

The Changing Workforce

D. Q. Mills

Keywords: Change;

Citation:
Mills, D. Q. "The Changing Workforce." Journal of Corporate Management 45, no. 21 (March–April 1993): 78–80.

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Article | Clinical Laboratory Management Review |

Clusters: A New Style of Organization

D. Q. Mills and G. B. Friesen

Citation:
Mills, D. Q., and G. B. Friesen. "Clusters: A New Style of Organization." Clinical Laboratory Management Review 6, no. 6 (November–December 1992): 499–513.

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Journal Article | Training & Development |

The Truth about Empowerment

D. Q. Mills

Citation:
Mills, D. Q. "The Truth about Empowerment." Training & Development 46, no. 8 (August 1992): 31–32.

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Article | European Management Journal |

The Learning Organization

D. Q. Mills and G. B. Friesen

Citation:
Mills, D. Q., and G. B. Friesen. "The Learning Organization." European Management Journal 10, no. 2 (June 1992): 146–156.

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Book Chapters

Chapter | Strategic Management in the Innovation Economy | 2006

An Opportunity-Based Strategy Process for Innovation

D. Quinn Mills

Keywords: Innovation Strategy; Opportunities; Management Practices and Processes;

Citation:
Mills, D. Quinn. "An Opportunity-Based Strategy Process for Innovation." In Strategic Management in the Innovation Economy, edited by Thomas H. Davenport, Marius Liebold, and Sven Voepoel. New York: John Wiley & Sons, 2006.

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Chapter | E-Learning an Hochschulen. An Beispielen lernen | 2003

Management in Perspective: Lessons Learned from Harvard Business School

D. Quinn Mills and Franziska Zellweger

Keywords: Management;

Citation:
Mills, D. Quinn, and Franziska Zellweger. "Management in Perspective: Lessons Learned from Harvard Business School." In E-Learning an Hochschulen. An Beispielen lernen, edited by Dieter Euler, and Karl Wilbers, 89–96. Switzerland: Institut für Wirtschaftspädagogik, 2003, German ed.

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Chapter | Partnering: The New Face of Leadership | 2002

The Leader as Partner: A Contrast of European and American Leadership Styles

D. Quinn Mills, Stephan A. Friedrich, Hans H. Hinterhuber and Dirk Seifert

Keywords: Leadership Style; Europe; United States;

Citation:
Mills, D. Quinn, Stephan A. Friedrich, Hans H. Hinterhuber, and Dirk Seifert. "The Leader as Partner: A Contrast of European and American Leadership Styles." Chap. 17 in Partnering: The New Face of Leadership, edited by Larraine Segil, Marshall Goldsmith, and James Belasco, 177–186. New York: AMACOM, 2002.

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Chapter | Corporate e-Learning | 2002

The Use of Virtual Classes at Harvard Business School: A Successful Model for Corporate e-Learning

D. Quinn Mills and Dirk Seifert

Keywords: Business Education; Information Technology; Education Industry;

Citation:
Mills, D. Quinn, and Dirk Seifert. "The Use of Virtual Classes at Harvard Business School: A Successful Model for Corporate e-Learning." Chap. 13 in Corporate e-Learning. Edited by Reiner Neumann, Ralf Nacke, and Alexander Ross, 171–180. Wiesbaden, Germany: Gabler Verlag, 2002.

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Chapter | Financial Times Handbook of Management | 2000

Empowerment

D. Q. Mills and G. Bruce Friesen

Keywords: Power and Influence;

Citation:
Mills, D. Q., and G. Bruce Friesen. "Empowerment." In Financial Times Handbook of Management, edited by S. Crainer, and D. Dearlove. New York: Prentice Hall, 2000.

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Chapter | Renewing Administration: Preparing Colleges and Universities for the 21st Century | 1999

Managing Change in Higher Education: A Leader's Guide

D. Q. Mills and J. Pumo

Keywords: Change Management; Higher Education; Leading Change; Education Industry;

Citation:
Mills, D. Q., and J. Pumo. "Managing Change in Higher Education: A Leader's Guide." In Renewing Administration: Preparing Colleges and Universities for the 21st Century, edited by Diana G. Oblinger, and Richard N. Katz. Bolton, MA: Anker Publishing Company, 1999.

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Cases and Teaching Materials

Teaching Note | HBS Case Collection | 2007

Leadership Forum: Building Great Careers (TN)

D. Quinn Mills and Carole Winkler

Keywords: Personal Development and Career; Leadership;

Citation:
Mills, D. Quinn, and Carole Winkler. "Leadership Forum: Building Great Careers (TN)." Harvard Business School Teaching Note 307-104, April 2007.

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Case | HBS Case Collection | 2007

Leadership Forum: Building Great Careers - Video

D. Quinn Mills and Carole Winkler

Leadership: Can I learn it, how do I do it, and how can I use it to advance my career? How is today's world different from the one our teachers entered years ago, and how does that affect me? The two videos on this DVD address these and other questions typically asked by students trying to make challenging and life-altering career decisions. The videos may be used in whole or in part with background from: Mills, D. Quinn. Leadership: How to Lead, How to Live. Waltham, Mass.: MindEdge Press, 2005; Thomas, D. A., and John J. Gabarro. Breaking Through: The Making of Minority Executives in Corporate America. Boston, Mass.: Harvard Business School Press, 1999; Mills, D. Quinn. Principles of Management. Waltham, Mass.: MindEdge Press, 2005; Mills, D. Quinn, Sasha Mattu, and Kirstin Hornby. Having It All ... And Making It Work: Six Steps for Putting Both Your Career and Your Family First. Upper Saddle River, N.J.: Prentice-Hall, 2004. The videos may also be supplemented by an excellent by an excellent on-line course that is available at the Winchester Center for Management Development, accessed via www.execlearn.com.

Keywords: Personal Development and Career; Work-Life Balance; Leadership Development; Talent and Talent Management; Leadership Style; Knowledge Dissemination; Teaching; Executive Education; Decision Choices and Conditions; Management Style; Education Industry;

Citation:
Mills, D. Quinn, and Carole Winkler. "Leadership Forum: Building Great Careers - Video." Harvard Business School Video Case 307-708, April 2007.

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Teaching Note | HBS Case Collection | 2007

Leadership Forum: America's International Leadership (TN)

D. Quinn Mills and Carole Winkler

Keywords: Leadership;

Citation:
Mills, D. Quinn, and Carole Winkler. "Leadership Forum: America's International Leadership (TN)." Harvard Business School Teaching Note 307-082, April 2007.

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Case | HBS Case Collection | 2007

Leadership Forum: America's International Leadership - Video

D. Quinn Mills and Carole Winkler

Keywords: Leadership; United States;

Citation:
Mills, D. Quinn, and Carole Winkler. "Leadership Forum: America's International Leadership - Video." Harvard Business School Video Case 307-710, April 2007.

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Case | HBS Case Collection | 2003 (Revised from original 2003 version)

Siemens Medical Solutions: Strategic Turnaround

D. Quinn Mills and Julian Kurz

Describes how Siemens Medical Solutions (MED) accomplished a remarkable turnaround from a money-losing operation to one of Siemens' most profitable divisions. By late 1996, a challenging market environment in the health care industry as well as inefficiencies in the company's manufacturing, logistics, and sales/service processes had a negative impact on MED's profitability. Reacting to these challenges, CEO Reinhardt defined and implemented a comprehensive turnaround program centered around people, processes, and products. The case highlights the most important aspects of the company's turnaround and later expansion and provides an outlook for the company's future challenges and opportunities.

Keywords: Opportunities; Globalized Firms and Management; Health Care and Treatment; Transformation; Problems and Challenges; Medical Devices and Supplies Industry;

Citation:
Mills, D. Quinn, and Julian Kurz. "Siemens Medical Solutions: Strategic Turnaround." Harvard Business School Case 703-494, November 2003. (Revised from original June 2003 version.)

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Supplement | HBS Case Collection | 2002

First Marblehead Corporation (B)

D. Quinn Mills and Hal Hogan

Supplements the (A) case.

Keywords: Financial Services Industry; Education Industry;

Citation:
Mills, D. Quinn, and Hal Hogan. "First Marblehead Corporation (B)." Harvard Business School Supplement 303-052, September 2002.

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Case | HBS Case Collection | 2002 (Revised from original 2001 version)

First Marblehead Corporation (A)

D. Quinn Mills and Matt Salloway

Daniel Meyers, chairman and CEO of First Marblehead Corp., provides financial engineering services to educational institutions. This case deals with the market for student loans.

Keywords: Financing and Loans; Education; Markets; Microfinance; Management Teams; Financial Services Industry; Education Industry;

Citation:
Mills, D. Quinn, and Matt Salloway. "First Marblehead Corporation (A)." Harvard Business School Case 301-069, September 2002. (Revised from original January 2001 version.)

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Case | HBS Case Collection | 2001

Cerner Corporation (C)

D. Quinn Mills and Matt Salloway

Citation:
Mills, D. Quinn, and Matt Salloway. "Cerner Corporation (C)." Harvard Business School Case 301-138, June 2001.

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Case | HBS Case Collection | 2001

Cerner Corporation (B)

D. Quinn Mills and Matt Salloway

Supplements the (A) case.

Keywords: Management; Management Style; Leadership; Leadership Style; Change; Employees; Health Industry;

Citation:
Mills, D. Quinn, and Matt Salloway. "Cerner Corporation (B)." Harvard Business School Case 301-137, June 2001.

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Case | HBS Case Collection | 2001

Cerner Corporation (A)

D. Quinn Mills and Matt Salloway

The CEO thinks people are not working long enough hours. He sends a memo. This series describes the backlash.

Keywords: Crisis Management; Management Style; Leadership Style; Nonverbal Communication; Employees; Organizational Culture; Health Industry;

Citation:
Mills, D. Quinn, and Matt Salloway. "Cerner Corporation (A)." Harvard Business School Case 301-136, June 2001.

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Case | HBS Case Collection | 1996

Honeywell Defense Avionics

D. Quinn Mills and Paul Clark

Keywords: Technology; National Security; Aerospace Industry; Electronics Industry; Technology Industry;

Citation:
Mills, D. Quinn, and Paul Clark. "Honeywell Defense Avionics." Harvard Business School Case 396-379, May 1996.

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Case | HBS Case Collection | 1994 (Revised from original version)

Acer Group, The: Vision for the Year 2000

D. Quinn Mills and Richard C. Wei

In the early 1990s, Acer, Inc. set two goals: to be a top-five PC company worldwide in 1995 and to be a global consortium of companies by the year 2000. The company identified potential obstacles concerning capital, image, number of experienced international managers, and marketing experience in foreign markets, and devised a strategy to reach its goals. This case examines the company's strategy in the context of changes in the PC industry.

Keywords: Mission and Purpose; Goals and Objectives; Management Analysis, Tools, and Techniques; Organizational Structure; Global Strategy; Multinational Firms and Management; Experience and Expertise; Marketing Strategy; Production; Rank and Position; Business Strategy; Capital; Computer Industry; Japan;

Citation:
Mills, D. Quinn, and Richard C. Wei. "Acer Group, The: Vision for the Year 2000." Harvard Business School Case 495-001, September 1994. (Revised from original September 1994 version.)

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Case | HBS Case Collection | 1994

Giordano Holdings Ltd.

D. Quinn Mills and Richard C. Wei

Citation:
Mills, D. Quinn, and Richard C. Wei. "Giordano Holdings Ltd." Harvard Business School Case 495-002, June 1994.

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Case | HBS Case Collection | 1994

Letter from an Investment Banker

D. Quinn Mills, G. Bruce Friesen and Richard C. Wei

Keywords: Investment Banking; Banking Industry;

Citation:
Mills, D. Quinn, G. Bruce Friesen, and Richard C. Wei. "Letter from an Investment Banker." Harvard Business School Case 494-061, June 1994.

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Case | HBS Case Collection | 1994

ABC Sales and Service Division: A Case Study of Personal and Organizational Transformation

D. Quinn Mills, Brock W. Orwig, Janet M. Pumo, Todd C. Stilson and Richard C. Wei

In the midst of dramatic changes in the information systems industry and declining profits at the ABC Co., the vice president in charge of the sales and service division, Jeff, and his managers attempt to transform their division. The transformation gets off to a good start but soon runs into problems as the managers are forced to lay off employees and to cancel a conference intended to move the transformation forward. Jeff wonders what he should do next as some members of his management team resign and morale is low.

Keywords: Organizational Change and Adaptation; Transformation; Motivation and Incentives; Resignation and Termination; Communication; Business or Company Management; Information Technology Industry;

Citation:
Mills, D. Quinn, Brock W. Orwig, Janet M. Pumo, Todd C. Stilson, and Richard C. Wei. "ABC Sales and Service Division: A Case Study of Personal and Organizational Transformation." Harvard Business School Case 494-075, January 1994.

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Case | HBS Case Collection | 1991

British Petroleum Co.: Engineering Group (B)

D. Quinn Mills and G. Bruce Friesen

Keywords: Energy Industry;

Citation:
Mills, D. Quinn, and G. Bruce Friesen. "British Petroleum Co.: Engineering Group (B)." Harvard Business School Case 491-068, June 1991.

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Case | HBS Case Collection | 1991 (Revised from original version)

British Petroleum Co.: Engineering Group (A) (Condensed)

D. Quinn Mills and G. Bruce Friesen

Keywords: Engineering; Energy Industry;

Citation:
Mills, D. Quinn, and G. Bruce Friesen. "British Petroleum Co.: Engineering Group (A) (Condensed)." Harvard Business School Case 490-030, February 1991. (Revised from original November 1989 version.)

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Case | HBS Case Collection | 1990

Waltergate (A)

D. Quinn Mills and G. Bruce Friesen

Citation:
Mills, D. Quinn, and G. Bruce Friesen. "Waltergate (A)." Harvard Business School Case 491-032, November 1990.

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Supplement | HBS Case Collection | 1990

Waltergate (B)

D. Quinn Mills and G. Bruce Friesen

Citation:
Mills, D. Quinn, and G. Bruce Friesen. "Waltergate (B)." Harvard Business School Supplement 491-033, November 1990.

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Case | HBS Case Collection | 1989

Du Pont Fibers Department Information Systems (Condensed)

D. Quinn Mills and G. Bruce Friesen

Keywords: Information Technology;

Citation:
Mills, D. Quinn, and G. Bruce Friesen. "Du Pont Fibers Department Information Systems (Condensed)." Harvard Business School Case 490-031, December 1989.

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Background Note | HBS Case Collection | 1989

Note on How Organizations Can be Structured

D. Q. Mills

Describes four basic organizational forms--hierarchy, division, matrix, and cluster. Diagrams of each are included. Their strengths and weaknesses under different business environment conditions are detailed. There is a table comparing the forms on several key organizational dimensions and a second table that describes key management practices in each form.

Keywords: Management Practices and Processes; Organizational Culture; Organizational Design; Organizational Structure;

Citation:
Mills, D. Q. "Note on How Organizations Can be Structured." Harvard Business School Background Note 490-040, December 1989.

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Case | HBS Case Collection | 1989

NYNEX: An Executive Development Process

D. Quinn Mills and G. Bruce Friesen

Keywords: Executive Education; Leadership Development; Telecommunications Industry;

Citation:
Mills, D. Quinn, and G. Bruce Friesen. "NYNEX: An Executive Development Process." Harvard Business School Case 490-020, November 1989.

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Case | HBS Case Collection | 1989

IBM Corp.: The Full Employment Practice (Condensed)

D. Quinn Mills and G. Bruce Friesen

Keywords: Employment; Management Practices and Processes; Computer Industry; Information Technology Industry;

Citation:
Mills, D. Quinn, and G. Bruce Friesen. "IBM Corp.: The Full Employment Practice (Condensed)." Harvard Business School Case 490-009, November 1989.

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Case | HBS Case Collection | 1989 (Revised from original version)

Du Pont Fibers Department Information Systems

D. Quinn Mills and G. Bruce Friesen

Citation:
Mills, D. Quinn, and G. Bruce Friesen. "Du Pont Fibers Department Information Systems." Harvard Business School Case 489-023, July 1989. (Revised from original June 1989 version.)

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Supplement | HBS Case Collection | 1989

People Express, Update - January 1989

D. Quinn Mills and G. Bruce Friesen

Follow-up to People Express (A). Describes what happened to People Express Airlines after 1985.

Keywords: Outcome or Result; Air Transportation Industry;

Citation:
Mills, D. Quinn, and G. Bruce Friesen. "People Express, Update - January 1989." Harvard Business School Supplement 489-022, March 1989.

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Case | HBS Case Collection | 1989

British Petroleum Co.: Engineering Group (A)

D. Quinn Mills and G. Bruce Friesen

Keywords: Energy Industry;

Citation:
Mills, D. Quinn, and G. Bruce Friesen. "British Petroleum Co.: Engineering Group (A)." Harvard Business School Case 489-067, February 1989.

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Supplement | HBS Case Collection | 1989

IBM Corp.: The Full Employment Practice (B1)

D. Quinn Mills

Keywords: Employment; Information Technology Industry;

Citation:
Mills, D. Quinn. "IBM Corp.: The Full Employment Practice (B1)." Harvard Business School Supplement 489-099, February 1989.

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Case | HBS Case Collection | 1989

IBM Corp.: The Full Employment Practice (A)

D. Quinn Mills

Keywords: Selection and Staffing; Human Resources; Management; Computer Industry;

Citation:
Mills, D. Quinn. "IBM Corp.: The Full Employment Practice (A)." Harvard Business School Case 489-096, January 1989.

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Supplement | HBS Case Collection | 1989

IBM Corp.: The Full Employment Practice (B)

D. Quinn Mills and G. Bruce Friesen

Keywords: Employment; Computer Industry; Manufacturing Industry;

Citation:
Mills, D. Quinn, and G. Bruce Friesen. "IBM Corp.: The Full Employment Practice (B)." Harvard Business School Supplement 489-097, January 1989.

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Supplement | HBS Case Collection | 1989

IBM Corp.: The Full Employment Practice (C)

D. Quinn Mills and G. Bruce Friesen

Keywords: Employment; Information Technology Industry;

Citation:
Mills, D. Quinn, and G. Bruce Friesen. "IBM Corp.: The Full Employment Practice (C)." Harvard Business School Supplement 489-098, January 1989.

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Case | HBS Case Collection | 1987

Sun Refining and Marketing Co. (A)

D. Quinn Mills and G Bruce Friesen

Keywords: Energy Industry;

Citation:
Mills, D. Quinn, and G Bruce Friesen. "Sun Refining and Marketing Co. (A)." Harvard Business School Case 488-004, July 1987.

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Case | HBS Case Collection | 1987

Sun Refining and Marketing Co. (B)

D. Quinn Mills and G Bruce Friesen

Citation:
Mills, D. Quinn, and G Bruce Friesen. "Sun Refining and Marketing Co. (B)." Harvard Business School Case 488-005, July 1987.

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Case | HBS Case Collection | 1987

Detained Employee

D. Quinn Mills

Keywords: Employees;

Citation:
Mills, D. Quinn. "Detained Employee." Harvard Business School Case 487-069, March 1987.

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Supplement | HBS Case Collection | 1986

People Express - March 1984

D. Quinn Mills

Describes People Express business strategy and whether it was successful. Describes changing environment in the airline industry and asks students to make decisions concerning a new business strategy for People Express. Follow-up to the (A) case.

Keywords: Change; Industry Structures; Business Strategy; Aerospace Industry;

Citation:
Mills, D. Quinn. "People Express - March 1984." Harvard Business School Supplement 487-043, November 1986.

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Supplement | HBS Case Collection | 1986

People Express - May 1985

D. Quinn Mills

Describes situation facing Don Burr at People Express in May of 1985. Purpose is to get students to make a business policy decision. Follow-up to People Express - March 1984.

Keywords: Decisions; Policy; Management Teams; Air Transportation Industry;

Citation:
Mills, D. Quinn. "People Express - May 1985." Harvard Business School Supplement 487-044, November 1986.

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Supplement | HBS Case Collection | 1986

American Communications (B)

D. Quinn Mills and G Bruce Friesen

Keywords: Communications Industry; United States;

Citation:
Mills, D. Quinn, and G Bruce Friesen. "American Communications (B)." Harvard Business School Supplement 487-031, October 1986.

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Case | HBS Case Collection | 1986 (Revised from original version)

Coal Strike of 1977-78 (A) (Condensed)

D. Quinn Mills

Keywords: Labor Unions; Labor and Management Relations; Mining Industry;

Citation:
Mills, D. Quinn. "Coal Strike of 1977-78 (A) (Condensed)." Harvard Business School Case 683-053, September 1986. (Revised from original October 1982 version.)

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Teaching Note | HBS Case Collection | 1986

American Communications (A), Teaching Note

D. Quinn Mills and G. Bruce Friesen

Keywords: Communication; Telecommunications Industry;

Citation:
Mills, D. Quinn, and G. Bruce Friesen. "American Communications (A), Teaching Note." Harvard Business School Teaching Note 486-094, March 1986.

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Teaching Note | HBS Case Collection | 1986 (Revised from original version)

Higgins Equipment Co. (B) and (B) (AMP), Teaching Note

D. Quinn Mills and G. Bruce Friesen

Keywords: Industrial Products Industry;

Citation:
Mills, D. Quinn, and G. Bruce Friesen. "Higgins Equipment Co. (B) and (B) (AMP), Teaching Note." Harvard Business School Teaching Note 486-059, March 1986. (Revised from original October 1985 version.)

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Case | HBS Case Collection | 1986 (Revised from original version)

American Communications (A)

D. Quinn Mills and G. Bruce Friesen

Citation:
Mills, D. Quinn, and G. Bruce Friesen. "American Communications (A)." Harvard Business School Case 486-088, March 1986. (Revised from original February 1986 version.)

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Case | HBS Case Collection | 1984 (Revised from original version)

Coal Strike of 1977-78 (C)

D. Quinn Mills and Richard O. von Werssowetz

Keywords: Labor Unions; Labor and Management Relations; Mining Industry;

Citation:
Mills, D. Quinn, and Richard O. von Werssowetz. "Coal Strike of 1977-78 (C)." Harvard Business School Case 679-133, December 1984. (Revised from original July 1979 version.)

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Supplement | HBS Case Collection | 1984

Packard Electric (B)

D. Quinn Mills and Elizabeth Ament Lipton

Keywords: Electronics Industry;

Citation:
Mills, D. Quinn, and Elizabeth Ament Lipton. "Packard Electric (B)." Harvard Business School Supplement 484-110, June 1984.

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Case | HBS Case Collection | 1984

Packard Electric (A)

D. Quinn Mills and Elizabeth Ament Lipton

Keywords: Energy Industry;

Citation:
Mills, D. Quinn, and Elizabeth Ament Lipton. "Packard Electric (A)." Harvard Business School Case 484-109, June 1984.

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Supplement | HBS Case Collection | 1984

R.S. Means Co., Inc. (B)

D. Quinn Mills and E. Mary Lou Balbaky

Citation:
Mills, D. Quinn, and E. Mary Lou Balbaky. "R.S. Means Co., Inc. (B)." Harvard Business School Supplement 384-238, April 1984.

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Case | HBS Case Collection | 1984

R.S. Means Co., Inc. (A)

D. Quinn Mills and E. Mary Lou Balbaky

Citation:
Mills, D. Quinn, and E. Mary Lou Balbaky. "R.S. Means Co., Inc. (A)." Harvard Business School Case 384-237, April 1984.

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Case | HBS Case Collection | 1984

Megalith, Inc. -- Hay Associates (B)

D. Quinn Mills and George W. Baird

Describes Hay Associates Climate Survey Questionnaire and the eight dimensions of organizational climate. Rewritten by G.W. Baird, company partner.

Keywords: Surveys; Organizations; Human Resources;

Citation:
Mills, D. Quinn, and George W. Baird. "Megalith, Inc. -- Hay Associates (B)." Harvard Business School Case 484-070, February 1984.

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Case | HBS Case Collection | 1984

Megalith, Inc. -- Hay Associates (C)

D. Quinn Mills, George W. Baird and George W. Baird

Provides a glossary of executive compensation terms. Rewritten by G.W. Baird, company partner.

Keywords: Executive Compensation; Compensation and Benefits; Employment Industry;

Citation:
Mills, D. Quinn, George W. Baird, and George W. Baird. "Megalith, Inc. -- Hay Associates (C)." Harvard Business School Case 484-071, February 1984.

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Background Note | HBS Case Collection | 1983

Note on Labor-Management Cooperation

D. Quinn Mills and Mary Lou Balbaky

Keywords: Labor and Management Relations;

Citation:
Mills, D. Quinn, and Mary Lou Balbaky. "Note on Labor-Management Cooperation." Harvard Business School Background Note 484-044, November 1983.

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Supplement | HBS Case Collection | 1983 (Revised from original version)

LEP Corp. (C)

D. Quinn Mills and Mary Lou Balbaky

Citation:
Mills, D. Quinn, and Mary Lou Balbaky. "LEP Corp. (C)." Harvard Business School Supplement 383-023, August 1983. (Revised from original September 1982 version.)

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Case | HBS Case Collection | 1982

Conversion Training at New England Telephone (A)

D. Quinn Mills and E. Mary Lou Balbaky

Keywords: Training; Organizational Change and Adaptation; Telecommunications Industry; New England;

Citation:
Mills, D. Quinn, and E. Mary Lou Balbaky. "Conversion Training at New England Telephone (A)." Harvard Business School Case 383-099, November 1982.

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Case | HBS Case Collection | 1982

Conversion Training at New England Telephone (B)

D. Quinn Mills and E. Mary Lou Balbaky

Keywords: Training; Organizational Change and Adaptation; Telecommunications Industry; New England;

Citation:
Mills, D. Quinn, and E. Mary Lou Balbaky. "Conversion Training at New England Telephone (B)." Harvard Business School Case 383-100, November 1982.

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Supplement | HBS Case Collection | 1982

LEP Corp. (B): Alternatives/Recommended Actions

D. Quinn Mills and Mary Lou Balbaky

Citation:
Mills, D. Quinn, and Mary Lou Balbaky. "LEP Corp. (B): Alternatives/Recommended Actions." Harvard Business School Supplement 383-022, September 1982.

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Supplement | HBS Case Collection | 1982

LEP Corp. (D)

D. Quinn Mills and Mary Lou Balbaky

Citation:
Mills, D. Quinn, and Mary Lou Balbaky. "LEP Corp. (D)." Harvard Business School Supplement 383-024, September 1982.

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Case | HBS Case Collection | 1982

LEP Corp. (A): Advanced Technology Division

D. Quinn Mills and Mary Lou Balbaky

Keywords: Technology Industry;

Citation:
Mills, D. Quinn, and Mary Lou Balbaky. "LEP Corp. (A): Advanced Technology Division." Harvard Business School Case 383-018, August 1982.

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Case | HBS Case Collection | 1982

Honeywell Europe: Human Resource Planning (A)

Wickham Skinner, D. Q. Mills and Jean K. Trescott

Keywords: Human Resources; Globalized Firms and Management; Planning; Europe;

Citation:
Skinner, Wickham, D. Q. Mills, and Jean K. Trescott. "Honeywell Europe: Human Resource Planning (A)." Harvard Business School Case 682-050, May 1982.

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Case | HBS Case Collection | 1982

Honeywell Europe: Human Resource Planning (B)--West Germany

Wickham Skinner, D. Q. Mills and Jean K. Trescott

Keywords: Human Resources; Globalized Firms and Management; Planning; West Germany;

Citation:
Skinner, Wickham, D. Q. Mills, and Jean K. Trescott. "Honeywell Europe: Human Resource Planning (B)--West Germany." Harvard Business School Case 682-051, May 1982.

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Case | HBS Case Collection | 1982

Honeywell Europe: Human Resource Planning (C)--Finland

Wickham Skinner, D. Q. Mills and Jean K. Trescott

Keywords: Human Resources; Globalized Firms and Management; Planning; Finland;

Citation:
Skinner, Wickham, D. Q. Mills, and Jean K. Trescott. "Honeywell Europe: Human Resource Planning (C)--Finland." Harvard Business School Case 682-052, May 1982.

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Case | HBS Case Collection | 1981 (Revised from original version)

Coal Strike of 1977-78 (A)

D. Quinn Mills and Richard O. von Werssowetz

Keywords: Labor Unions; Labor and Management Relations; Mining Industry;

Citation:
Mills, D. Quinn, and Richard O. von Werssowetz. "Coal Strike of 1977-78 (A)." Harvard Business School Case 679-131, December 1981. (Revised from original July 1979 version.)

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Supplement | HBS Case Collection | 1981

Reagan Plan, The: Supplement

D. Quinn Mills

Supplements the case.

Keywords: Macroeconomics; Government Administration;

Citation:
Mills, D. Quinn. "Reagan Plan, The: Supplement." Harvard Business School Supplement 382-005, July 1981.

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Case | HBS Case Collection | 1979

Coal Strike of 1977-78 (B)

D. Quinn Mills and Richard O. von Werssowetz

Keywords: Labor Unions; Labor and Management Relations; Mining Industry;

Citation:
Mills, D. Quinn, and Richard O. von Werssowetz. "Coal Strike of 1977-78 (B)." Harvard Business School Case 679-132, July 1979.

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Other Publications and Materials

Other Unpublished Work | 2005

Next Generation Learning via Next Generation Content

D. Quinn Mills

Keywords: Technology; Learning;

Citation:
Mills, D. Quinn. "Next Generation Learning via Next Generation Content." MindEdge Press White Paper Series Series, MindEdge Press, Waltham, MA, December 2005.

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