Regina E. Herzlinger

Nancy R. McPherson Professor of Business Administration

Regina E. Herzlinger is the Nancy R. McPherson Professor of Business Administration at the Harvard Business School. She was the first woman to be tenured and chaired at Harvard Business School and the first to serve on a number of corporate boards. She is widely recognized for her innovative research in health care, including her early predictions of the unraveling of managed care and the rise of consumer-driven health care, a term that she coined. Money has dubbed her the “Godmother” of consumer-driven health care.

Her views on health care were most recently profiled in an interview with Managed Care Magazine and Brazil’s Gestão em Saúde Diagnóstico. She is currently completing three text and cases books on Innovating in Health Care for the life sciences, health care insurance, and delivery.

All of her health care books have been best sellers in their categories. Market Driven Health Care (Boston: Perseus, 2000) is widely viewed as a transformational work for its introduction of the concepts of health care focused factories, which provide integrated care for diseases and disabilities, and the need for a governmental health care transparency agency. Her latest book, Who Killed Health Care? (NY: McGraw-Hill, 2007) was profiled in a full-page article in The Economist. Her prior book, Consumer-Driven Health Care: Implications for Providers, Payers, and Policymakers (San Francisco: Jossey-Bass, 2004), received a research award and its research results were profiled by The Wall Street Journal and Managed Health Care Executive.

Regina Herzlinger briefed the Majority of the U.S. House of Representatives on health care at their annual retreat. She has won the Consumers' for Health Care Choices Pioneer in Health Economics award, the American College of Healthcare Executives’ Hamilton Book of the Year award twice, the Healthcare Financial Management Association’s Board of Directors award, and Management Accounting’s research prize. She was inducted as an honorary fellow by the American College of Physician Executives and Managed Healthcare named her one of health care’s top ten thinkers. In recognition of her work in nonprofit accounting and control, she was named the first Chartered Institute of Management Accountants Visiting Professor at the University of Edinburgh. She has delivered many keynote addresses at meetings of large health care and business groups and been selected by students as one of the outstanding instructors of the Harvard Business School’s MBA Program.

Professor Herzlinger has served on the Scientific Advisory Group to the U.S. Secretary of the Air Force and as a board member of many private and publicly-traded firms, mostly in the consumer-driven health care space.

Regina Herzlinger received her Bachelor’s Degree from MIT and her Doctorate from the Harvard Business School.

She has been married to Dr. George Herzlinger, her MIT classmate, for 46 years. Both their children graduated from Harvard College. Her daughter is an Endocrinologist; her son, a business man, is a decorated Infantry Captain in the U.S. Army who after two tours in Iraq, graduated from Harvard Business School.

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Featured Work

Publications

Research Summary

Awards & Honors

Books

Book | Forthcoming

Innovating in Health Insurance

Regina E. Herzlinger

Citation:
Herzlinger, Regina E. Innovating in Health Insurance. San Francisco, CA: Jossey-Bass, forthcoming.

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Book | Forthcoming

Innovating in Health Insurance: Instructor's Guide

Regina E. Herzlinger

Citation:
Herzlinger, Regina E. Innovating in Health Insurance: Instructor's Guide. San Francisco, CA: Jossey-Bass, forthcoming.

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Book | Forthcoming

Innovating in Health Care Delivery

Regina E. Herzlinger

Citation:
Herzlinger, Regina E. Innovating in Health Care Delivery. San Francisco, CA: Jossey-Bass, forthcoming.

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Book | Forthcoming

Innovating in Health Care Delivery: Instructor's Guide

Regina E. Herzlinger

Citation:
Herzlinger, Regina E. Innovating in Health Care Delivery: Instructor's Guide. San Francisco, CA: Jossey-Bass, forthcoming.

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Book | Forthcoming

Innovating in Medical Technology

Regina E. Herzlinger

Citation:
Herzlinger, Regina E. Innovating in Medical Technology. San Francisco, CA: Jossey-Bass, forthcoming.

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Book | Forthcoming

Innovating in Medical Technology: Instructor's Guide

Regina E. Herzlinger

Citation:
Herzlinger, Regina E. Innovating in Medical Technology: Instructor's Guide. San Francisco, CA: Jossey-Bass, forthcoming.

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Book | 2007

Who Killed Health Care? America's $2 Trillion Medical Problem—and the Consumer-Driven Cure

Regina Herzlinger

A best seller in its category, with many printings. It has been recognized by the U.S. Chamber of Commerce as one of the books that made a difference in public policy in 2008.

Keywords: Policy; Government Administration; Health Care and Treatment; Information Publishing; Books; United States;

Citation:
Herzlinger, Regina. Who Killed Health Care? America's $2 Trillion Medical Problem—and the Consumer-Driven Cure. McGraw-Hill, 2007.

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Book | 2004

Consumer-Driven Health Care: Implications for Providers, Payers, and Policymakers

Regina E. Herzlinger

Keywords: Customers; Health Care and Treatment; Health Industry;

Citation:
Herzlinger, Regina E. Consumer-Driven Health Care: Implications for Providers, Payers, and Policymakers. San Francisco: Jossey-Bass, 2004.

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Casebook | 1997

Measuring the Financial Performance on Nonprofit Organizations: Text and Cases

R. E. Herzlinger

Keywords: Finance; Performance; Nonprofit Organizations; Cases;

Citation:
Herzlinger, R. E. Measuring the Financial Performance on Nonprofit Organizations: Text and Cases. Boston, MA: Harvard Business School Publishing, 1997.

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Manual | 1997

Measuring the Financial Performance of Nonprofit Organizations: Solutions Manual

R. E. Herzlinger

Keywords: Finance; Performance; Nonprofit Organizations; Information;

Citation:
Herzlinger, R. E. Measuring the Financial Performance of Nonprofit Organizations: Solutions Manual. Boston, MA: Harvard Business School Publishing, 1997.

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Book | 1996

Market-Driven Health Care

R. E. Herzlinger

Keywords: Health Care and Treatment;

Citation:
Herzlinger, R. E. Market-Driven Health Care. Reading, MA: Addison-Wesley Publishing Company, 1996. (Winner of James A. Hamilton Award Given annually to the author of a management or healthcare book judged outstanding by the American College of Healthcare Executives' Book of the Year Committee presented by American College of Healthcare Executives. Reviewed in The Economist, Fortune, Journal of the AMA, New England Journal of Medicine, Wall Street Journal, among many others. Ingram's Current Events best seller.)

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Book | 1994

Financial Accounting and Managerial Control for Nonprofit Organizations

R. E. Herzlinger and D. Nitterhouse

Keywords: Nonprofit Organizations;

Citation:
Herzlinger, R. E., and D. Nitterhouse. Financial Accounting and Managerial Control for Nonprofit Organizations. Cincinnati: South-Western Publishing Company, 1994.

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Book | 1992

Creating New Health Care Ventures: The Role of Management

R. E. Herzlinger

Keywords: Health Care and Treatment; Managerial Roles;

Citation:
Herzlinger, R. E. Creating New Health Care Ventures: The Role of Management. Gaithersburg, MD: Aspen Publishers, 1992.

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Journal Articles

Article | Health Affairs | Forthcoming

Consumer-Driven Health Care: The Role of the Health Care SEC

R. E. Herzlinger

Keywords: Customers; Health;

Citation:
Herzlinger, R. E. "Consumer-Driven Health Care: The Role of the Health Care SEC." Health Affairs (forthcoming).

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Article | Health Care Management Review | Forthcoming

CDHC and Responses to Comments on CDHC

R. E. Herzlinger

Keywords: Health Care and Treatment; Customers; Communication; Health Industry;

Citation:
Herzlinger, R. E. "CDHC and Responses to Comments on CDHC." Health Care Management Review (forthcoming).

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Article | Health Affairs | Forthcoming

Specialized Hospitals

R. E. Herzlinger

Keywords: Health; Health Industry;

Citation:
Herzlinger, R. E. "Specialized Hospitals." Health Affairs (forthcoming).

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Article | Health Affairs | Forthcoming

Universal, Consumer-Driven Health Care

R. E. Herzlinger

Keywords: Customers; Health;

Citation:
Herzlinger, R. E. "Universal, Consumer-Driven Health Care." Health Affairs (forthcoming).

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Article | Harvard Business Review |

An Angel Investor with an Agenda

Regina E. Herzlinger and Beatriz Munoz-Seca

Keywords: Investment;

Citation:
Herzlinger, Regina E., and Beatriz Munoz-Seca. "An Angel Investor with an Agenda." Harvard Business Review 89, no. 3 (March 2011).

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Journal Article | American Journal of Medical Quality |

Focus on Quality: An Opportunity to Execute Health Care Reform

Regina E. Herzlinger, Simons C. Matthews and Peter Pronovost

Citation:
Herzlinger, Regina E., Simons C. Matthews, and Peter Pronovost. "Focus on Quality: An Opportunity to Execute Health Care Reform." American Journal of Medical Quality (December 2010).

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Article | Orthopedics Today |

HCAHPS and You: Using Experience-based Methodology to Deliver Exceptional Care Experiences and Outcomes

Regina E. Herzlinger and Anthony DiGioia III

Keywords: Outcome or Result; Health; Surveys;

Citation:
Herzlinger, Regina E., and Anthony DiGioia III. "HCAHPS and You: Using Experience-based Methodology to Deliver Exceptional Care Experiences and Outcomes." Orthopedics Today (December 2010).

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Article | Strategy + Business |

Beer, Brats, and Butterfat

Regina E. Herzlinger

Keywords: Food;

Citation:
Herzlinger, Regina E. "Beer, Brats, and Butterfat." Strategy + Business (October 2010).

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Article | Business Horizons |

Healthcare Reform and Its Implications for the U.S. Economy

Regina E. Herzlinger

Keywords: Governing Rules, Regulations, and Reforms; Health; Economy; United States;

Citation:
Herzlinger, Regina E. "Healthcare Reform and Its Implications for the U.S. Economy." Business Horizons 53, no. 2 (March–April 2010).

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Article | National Review Online |

Health Care's Taxing Problem

Regina E. Herzlinger

Keywords: Health; Problems and Challenges;

Citation:
Herzlinger, Regina E. "Health Care's Taxing Problem." National Review Online (August 2009).

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Article | National Review Online |

Limited Choices

Regina E. Herzlinger

Keywords: Decision Choices and Conditions;

Citation:
Herzlinger, Regina E. "Limited Choices." National Review Online (July 2009).

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Journal Article | National Review Online |

Diagnosis

Regina E. Herzlinger

Citation:
Herzlinger, Regina E. "Diagnosis." National Review Online (May 2009).

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Article | What Matters |

Can the United States Provide Health Care For All?

Regina E. Herzlinger

Keywords: Health; Social Issues; United States;

Citation:
Herzlinger, Regina E. "Can the United States Provide Health Care For All?" What Matters (May 2009).

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Article | Leader to Leader |

Health Care Challenges for Leaders

R. E. Herzlinger

From ancient times to today, perceptive leaders have galvanized people by appealing to commonly shared values. Indeed, a discussion of leadership is virtually impossible without talking about values. As the articles in this issue demonstrate,Values are what animate much of human action-from the values of financial security, love, and friendship to the ideals of justice and freedom. From ancient times to today, perceptive leaders have galvanized people by appealing to commonly shared values. Indeed, a discussion of leadership is virtually impossible without talking about values. As the articles in this issue demonstrate, values and leadership are inseparable.

Keywords: Leadership; Values and Beliefs;

Citation:
Herzlinger, R. E. "Health Care Challenges for Leaders." Leader to Leader 47 (winter 2008): 39–45.

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Article | Wall Street Journal |

Cross Country: They'd Sooner Fix Medicaid

Tom Coburn and Regina Herzlinger

Keywords: Health; Poverty;

Citation:
Coburn, Tom, and Regina Herzlinger. "Cross Country: They'd Sooner Fix Medicaid." Wall Street Journal (18 May 2006).

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Article | Harvard Business Review |

Why Innovation in Health Care Is So Hard

Regina E. Herzlinger

Keywords: Innovation and Invention; Health; Health Industry;

Citation:
Herzlinger, Regina E. "Why Innovation in Health Care Is So Hard." Harvard Business Review 84, no. 5 (May 2006).

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Article | Wall Street Journal |

Medicine for Medicaid

R. E. Herzlinger

Keywords: Health; Poverty;

Citation:
Herzlinger, R. E. "Medicine for Medicaid." Wall Street Journal (August 2, 2005), A10.

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Article | USA Today |

Uncle Sam is No Doctor

R. E. Herzlinger

Keywords: Health;

Citation:
Herzlinger, R. E. "Uncle Sam is No Doctor." USA Today ( March 28, 2005).

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Article | USA Today |

A Corporate Push--Against Women

Regina E. Herzlinger

Keywords: Relationships;

Citation:
Herzlinger, Regina E. "A Corporate Push--Against Women." USA Today (7 December 2004), A13.

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Article | Modern Healthcare |

An IT Trojan Horse

R. E. Herzlinger

Keywords: Information Technology;

Citation:
Herzlinger, R. E. "An IT Trojan Horse." Modern Healthcare (September 6, 2004): 22–23.

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Article | Circulation |

Specialization and Its Discontents: The Pernicious Impact of Regulations Against Specialization and Physician Ownership on U.S. Health Care

R. E. Herzlinger

Keywords: Health Care and Treatment; Ownership; Governing Rules, Regulations, and Reforms; Health Industry; United States;

Citation:
Herzlinger, R. E. "Specialization and Its Discontents: The Pernicious Impact of Regulations Against Specialization and Physician Ownership on U.S. Health Care." Circulation 109, no. 20 (May 25, 2004): 2376–2378.

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Article | Healthcare Financial Management |

Consumer-Driven Health Care: Freeing Providers to Innovate

R. E. Herzlinger

Keywords: Health Care and Treatment; Customers; Innovation and Invention; Health Industry;

Citation:
Herzlinger, R. E. "Consumer-Driven Health Care: Freeing Providers to Innovate." Healthcare Financial Management 58, no. 3 (March 1, 2004): 66–68.

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Article | Journal of Financial Service Professionals |

Consumer-Driven Health Care: Taming the Health Care Cost Monster

R. E. Herzlinger

Keywords: Health Care and Treatment; Customers; Cost; Health Industry;

Citation:
Herzlinger, R. E. "Consumer-Driven Health Care: Taming the Health Care Cost Monster." Journal of Financial Service Professionals (March 2004): 44–48.

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Article | Wall Street Journal |

More Market, Less Straightjacket

R. E. Herzlinger

Keywords: Markets;

Citation:
Herzlinger, R. E. "More Market, Less Straightjacket." Wall Street Journal (January 22, 2004), A12.

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Article | Wall Street Journal |

Back in the U.S.S.R

R. E. Herzlinger

Keywords: Russia;

Citation:
Herzlinger, R. E. "Back in the U.S.S.R." Wall Street Journal (November 26, 2003), A16.

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Journal Article | Wall Street Journal |

Prix-Fix Rip-Off

R. E. Herzlinger

Citation:
Herzlinger, R. E. "Prix-Fix Rip-Off." Wall Street Journal (June 13, 2003), A6.

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Article | Wall Street Journal |

My Ivy League Soldier

R. E. Herzlinger

Keywords: Education;

Citation:
Herzlinger, R. E. "My Ivy League Soldier." Wall Street Journal (April 2, 2003), A14.

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Article | Harvard Business Review |

Let's Put Consumers in Charge of Health Care

Regina E. Herzlinger

Keywords: Customers; Health;

Citation:
Herzlinger, Regina E. "Let's Put Consumers in Charge of Health Care." Harvard Business Review 80, no. 7 (July 2002).

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Article | Managed Care |

Health Care Should Be More 'Transparent'

R. E. Herzlinger

Keywords: Health; Policy; Health Industry;

Citation:
Herzlinger, R. E. "Health Care Should Be More 'Transparent'." Managed Care 11, no. 1 (January 2002).

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Journal Article | Modern Healthcare |

A Better Way to Pay

Regina E. Herzlinger

Citation:
Herzlinger, Regina E. "A Better Way to Pay." Modern Healthcare (December 11, 2000): 32.

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Journal Article | Management Accounting |

The Outsiders

Regina E. Herzlinger

Citation:
Herzlinger, Regina E. "The Outsiders." Management Accounting 78, no. 6 (June 2000). (Winner of Chartered Institute of Management Accountants. Financial and Management Accounting Committee Award for Articles of Merit Competition presented by Chartered Institute of Management Accountants.)

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Article | Blueprint: Ideas for a New Century |

Leveling the Playing Field

Regina E. Herzlinger

Citation:
Herzlinger, Regina E. "Leveling the Playing Field." Blueprint: Ideas for a New Century 6 (spring 2000).

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Article | Frontiers of Health Services Management |

Market-Driven, Focused Health Care: The Role of Managers

Regina E. Herzlinger

Keywords: Health; Management; Markets; Health Industry;

Citation:
Herzlinger, Regina E. "Market-Driven, Focused Health Care: The Role of Managers." Special Supplementary Issue on the Research of Professor R. E. Herzlinger. Frontiers of Health Services Management 16, no. 3 (spring 2000).

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Article | RT: The Journal for Respiratory Care Practitioners |

Market-Driven Health Care: Winners and Losers

Regina E. Herzlinger

Keywords: Health; Markets; Health Industry;

Citation:
Herzlinger, Regina E. "Market-Driven Health Care: Winners and Losers." Special Supplementary Issue. RT: The Journal for Respiratory Care Practitioners (February–March 2000).

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Article | Blueprint: Ideas for a New Century |

Protection of the Health Care Consumer: The 'Truth' Agency

Regina E. Herzlinger

Keywords: Health; Customers; Health Industry;

Citation:
Herzlinger, Regina E. "Protection of the Health Care Consumer: The 'Truth' Agency." Blueprint: Ideas for a New Century (February 2000).

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Article | Endocrine Practice |

Consumer-Driven Challenges in Health Care in the United States

Regina E. Herzlinger

Keywords: Customers; Problems and Challenges; Health; Health Industry; United States;

Citation:
Herzlinger, Regina E. "Consumer-Driven Challenges in Health Care in the United States." Endocrine Practice 6, no. 1 (January–February 2000): 103–109.

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Article | PharmacoEconomics |

U.S. Economic Revolution: Mapping the Future of Healthcare

R. E. Herzlinger

Keywords: Economics; Health; Health Industry; United States;

Citation:
Herzlinger, R. E. "U.S. Economic Revolution: Mapping the Future of Healthcare." PharmacoEconomics 18, no. 3 (2000).

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Article | Journal of Health Politics, Policy and Law |

The 'Truth' About Managed Care

Regina E. Herzlinger

Keywords: Health; Health Industry;

Citation:
Herzlinger, Regina E. "The 'Truth' About Managed Care." Journal of Health Politics, Policy and Law 24, no. 5 (October 1999).

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Article | Orthopedic Technology Review for the Economics of Patient, Practice and Technology Management |

Why Market-Driven Health Care Will Replace Managed Care

Regina E. Herzlinger

Keywords: Markets; Health; Health Industry;

Citation:
Herzlinger, Regina E. "Why Market-Driven Health Care Will Replace Managed Care." Orthopedic Technology Review for the Economics of Patient, Practice and Technology Management (October–November 1999).

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Article | Leader to Leader |

Full Disclosure: A Strategy for Performance

Regina E. Herzlinger

Keywords: Strategy; Performance;

Citation:
Herzlinger, Regina E. "Full Disclosure: A Strategy for Performance." Leader to Leader (1999): 365–73.

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Article | Health Care Management Review |

The Managerial Revolution in the U.S. Health Care Sector: Lessons from the U.S. Economy

Regina E. Herzlinger

Keywords: Management; Learning; Economy; Local Range; Health Industry; United States;

Citation:
Herzlinger, Regina E. "The Managerial Revolution in the U.S. Health Care Sector: Lessons from the U.S. Economy." Health Care Management Review 23, no. 3 (summer 1998): 19–29.

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Journal Article | Think Leadership Magazine |

Dr. Know

Regina E. Herzlinger and R. Ricci

Citation:
Herzlinger, Regina E., and R. Ricci. "Dr. Know." Think Leadership Magazine 3, no. 2 (1998).

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Article | Economist |

Shopping for Your Doctor

Regina E. Herzlinger

Keywords: Health; Health Industry;

Citation:
Herzlinger, Regina E. "Shopping for Your Doctor." Economist (December 1997): 68–69.

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Article | AANS bulletin |

What Doctors Can Learn from the Business World

Regina E. Herzlinger

Keywords: Health Care and Treatment; Learning; Business Ventures; Health Industry;

Citation:
Herzlinger, Regina E. "What Doctors Can Learn from the Business World." AANS bulletin (fall 1997).

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Article | AANS bulletin |

Market-Driven Health Care: What it Means to You

Regina E. Herzlinger

Keywords: Markets; Health Care and Treatment; Health Industry;

Citation:
Herzlinger, Regina E. "Market-Driven Health Care: What it Means to You." AANS bulletin (fall 1997).

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Article | Economist |

Hamburgers and Hernias

R. E. Herzlinger

Keywords: Health Disorders;

Citation:
Herzlinger, R. E. "Hamburgers and Hernias." Economist (August 9, 1997).

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Article | Hippocrates |

What Doctors Can Learn from the Business World

Regina E. Herzlinger

Keywords: Health Care and Treatment; Learning; Business Ventures; Health Industry;

Citation:
Herzlinger, Regina E. "What Doctors Can Learn from the Business World." Hippocrates (July 1997).

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Article | Hippocrates |

Market-Driven Health Care: What it Means to You

Regina E. Herzlinger

Keywords: Markets; Health Care and Treatment; Health Industry;

Citation:
Herzlinger, Regina E. "Market-Driven Health Care: What it Means to You." Hippocrates (July 1997).

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Article | Leader to Leader |

Full Disclosure: A Strategy for Performance

Regina E. Herzlinger

Keywords: Strategy; Performance;

Citation:
Herzlinger, Regina E. "Full Disclosure: A Strategy for Performance." Leader to Leader, no. 3 (winter 1997).

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Article | Harvard Business Review |

Can Public Trust in Nonprofits and Governments Be Restored?

Regina E. Herzlinger

Keywords: Trust; Nonprofit Organizations; Government and Politics;

Citation:
Herzlinger, Regina E. "Can Public Trust in Nonprofits and Governments Be Restored?" Harvard Business Review 74, no. 2 (March–April 1996): 97–107.

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Article | Harvard Business Review |

Effective Oversight: A Guide for Nonprofit Directors

Regina E. Herzlinger

Keywords: Nonprofit Organizations; Management;

Citation:
Herzlinger, Regina E. "Effective Oversight: A Guide for Nonprofit Directors." Harvard Business Review 72, no. 4 (July–August 1994): 52–60.

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Journal Article | Public Interest |

The Quiet Revolution

Regina E. Herzlinger

Citation:
Herzlinger, Regina E. "The Quiet Revolution." Public Interest (spring 1994).

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Article | Managed Care Quarterly |

The Fundamental Forces Reshaping U.S. Health Care and How to Respond to Them

Regina E. Herzlinger

Keywords: Health; Health Industry; United States;

Citation:
Herzlinger, Regina E. "The Fundamental Forces Reshaping U.S. Health Care and How to Respond to Them." Managed Care Quarterly (winter 1994).

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Article | Medical Economics |

Healthy Competition

Regina E. Herzlinger

Keywords: Competition;

Citation:
Herzlinger, Regina E. "Healthy Competition." Medical Economics (November 1991).

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Article | Atlantic |

Healthy Competition

Regina E. Herzlinger

Keywords: Competition;

Citation:
Herzlinger, Regina E. "Healthy Competition." Atlantic (August 1991).

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Book Chapters

Chapter | Accountability and Responsibility in Health Care: Issues in Addressing an Emerging Global Challenge | 2012

Consumer-Driven Health Care: Conquering Health Care Cost and Quality Demons

Regina E. Herzlinger

Citation:
Herzlinger, Regina E. "Consumer-Driven Health Care: Conquering Health Care Cost and Quality Demons." In Accountability and Responsibility in Health Care: Issues in Addressing an Emerging Global Challenge. Vol. 1, edited by Bruce Rosen, Avi Israeli, and Stephen Shortell.Series in Global Health Care Economics and Public Policy. World Scientific, 2012.

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Chapter | Current Controversies: Health Care | 2010

Consumer-Driven Universal Health Care is the Best Solution

Regina E. Herzlinger

The best way to achieve universal health insurance coverage is to implement a consumer-controlled system rather than a government-controlled system.

Keywords: Insurance; Customers; System;

Citation:
Herzlinger, Regina E. "Consumer-Driven Universal Health Care is the Best Solution." In Current Controversies: Health Care, edited by Noel Merino. Farmington Hills, MI: Greenhaven Press, 2010.

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Chapter | Futurescan: Healthcare Trends and Implications, 2006 2011 | 2006

Consumer-Driven Healthcare: Transforming the Delivery of Health Services

R. E. Herzlinger

Keywords: Health Care and Treatment; Demand and Consumers; Health Industry;

Citation:
Herzlinger, R. E. "Consumer-Driven Healthcare: Transforming the Delivery of Health Services." In Futurescan: Healthcare Trends and Implications, 2006 2011, 13–20. Health Administration Press, 2006.

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Chapter | Harvard Business Review on Nonprofits | 1999

Can Public Trust in Nonprofits and Governments Be Restored?

R. E. Herzlinger

Keywords: Trust; Nonprofit Organizations; Government and Politics;

Citation:
Herzlinger, R. E. "Can Public Trust in Nonprofits and Governments Be Restored?" In Harvard Business Review on Nonprofits. Boston, MA: Harvard Business School Press, 1999.

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Chapter | Harvard Business Review on Nonprofits | 1999

Effective Oversight: A Guide for Nonprofit Directors?

R. E. Herzlinger

Keywords: Nonprofit Organizations; Management Skills; Management Practices and Processes;

Citation:
Herzlinger, R. E. "Effective Oversight: A Guide for Nonprofit Directors?" In Harvard Business Review on Nonprofits, 27–52. Boston, MA: Harvard Business School Press, 1999.

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Chapter | Leading Beyond the Walls | 1999

Culture Is the Key

Regina E. Herzlinger

Keywords: Organizational Culture;

Citation:
Herzlinger, Regina E. "Culture Is the Key." In Leading Beyond the Walls, edited by F. Hesselbein, M. Goldsmith, and I. Somerville. San Francisco, CA: Jossey-Bass, 1999.

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Chapter | Fachzeitschrift fur Nonprofit Management | 1998

Effective Oversight: A Guide for Nonprofit Directors

Regina E. Herzlinger

Keywords: Nonprofit Organizations; Management Skills; Management Practices and Processes;

Citation:
Herzlinger, Regina E. "Effective Oversight: A Guide for Nonprofit Directors." In Fachzeitschrift fur Nonprofit Management, edited by Michael Muller, and Franziska Hiltpold. Fribourg: Verbandsmanagement Institut, 1998.

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Chapter | Nonprofit Governance: The Executive's Guide | 1997

Effective Oversight: A Guide for Nonprofit Directors

Regina E. Herzlinger

Keywords: Nonprofit Organizations; Management; Performance Effectiveness;

Citation:
Herzlinger, Regina E. "Effective Oversight: A Guide for Nonprofit Directors." In Nonprofit Governance: The Executive's Guide, edited by V. Futter, and G. Overton, 13–24. Chicago: American Bar Association, 1997.

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Cases and Teaching Materials

Case | HBS Case Collection | 2012 (Revised from original 2012 version)

Reinventing Brainlab

Regina E. Herzlinger, Vincent Dessain and Karol Misztal

The management of Germany's Brainlab AG, a leading provider of software-driven oncology and surgery solutions, needs to evaluate strategic options for proceeding without an exclusive hardware partner in its most profitable business segment.

Keywords: Strategy; Hardware; Software; Medical Specialties; Health Care and Treatment; Information Technology Industry; Health Industry; Germany;

Citation:
Herzlinger, Regina E., Vincent Dessain, and Karol Misztal. "Reinventing Brainlab." Harvard Business School Case 313-069, December 2012. (Revised from original September 2012 version.)

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Supplement | HBS Case Collection | 2013

Philips-Visicu: eICU Video Supplement

Regina Herzlinger

Citation:
Herzlinger, Regina. "Philips-Visicu: eICU Video Supplement." Harvard Business School Video Supplement 313-701, June 2013.

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Background Note | HBS Case Collection | 2012

Note on Radiation Therapy, Stereotaxis, and Stereotactic Radiosurgery

Regina E. Herzlinger, Regina E. Herzlinger, T. Forcht Dagi and T. Forcht Dagi

Citation:
Herzlinger, Regina E., and T. Forcht Dagi. "Note on Radiation Therapy, Stereotaxis, and Stereotactic Radiosurgery." Harvard Business School Background Note 313-073, September 2012.

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Case | HBS Case Collection | 2012

Philips-Visicu

Regina E. Herzlinger, Natalie Kindred and Sara M. McKinley

Would the advent of global payment models and ACOs create sufficient demand for a telemedicine offering covering the care continuum, from hospitals to the home? This was the decision facing Royal Philips Electronics (Philips), the Netherlands-based producer of lighting, consumer electronics, and health care products, in 2012. Philips already offered several remote monitoring systems for hospitals, including the eICU, which it obtained through the 1998 acquisition of Visicu. In the eICU model, patients in hospital ICUs were monitored using bedside devices, which transmitted patient data to a remote station from which clinicians monitored and directed care as needed. The model aimed to improve care quality by enabling early interventions and reducing adverse events, and to cut costs by allowing clinicians to care for a larger number of patients. Building on this and other offerings in its portfolio, including numerous home care devices, Philips could extend this model to create an integrated remote monitoring offering managed through a centralized clinician-staffed station. In doing so, it could gain a deep and early foothold with ACOs and position itself as a leader in telemedicine-enabled care. However, U.S. telemedicine adoption to date was slow, in part due to insufficient cost-effectiveness evidence, and ACOs—the likely target customer—remained underdeveloped. Philips would also contend with a complex selling process and numerous operational challenges. Was it too early to invest? And, if not, who were the ideal ACO beta sites?

Keywords: health care; Philips; Visicu; telemedicine; eICU; accountable care organization; ACO; bundled payment; hospital to home; patient monitoring devices; home health care; Health Care and Treatment; Communication Technology; Quality; Safety; Performance Productivity; Performance Capacity; Performance Efficiency; Consumer Behavior; Emerging Markets; Health Industry; Telecommunications Industry; Netherlands;

Citation:
Herzlinger, Regina E., Natalie Kindred, and Sara M. McKinley. "Philips-Visicu." Harvard Business School Case 313-015, September 2012. (As companion reading for this case, see Regina E. Herzlinger and Charles Huang, "Note on Bundled Payment in Health Care," HBS No 312-032 (Boston: Harvard Business Publishing, 2012).)

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Case | HBS Case Collection | 2012

Shanghai Pharmaceuticals

Regina E. Herzlinger and Natalie Kindred

Shanghai Pharmaceuticals (SPH), a vertically integrated Chinese pharmaceutical conglomerate, was considering its strategic options in the context of a rapidly evolving industry, policy, and economic environment. The company—essentially a collection of subsidiaries operating under a unified management structure—was formed through the 2009 merger of several state-owned enterprises, part of a broad policy effort in China to streamline state assets, consolidate the fragmented pharmaceutical sector, and enhance the global competitiveness of domestic firms. As it competed with other large domestic firms to become one of the few national champions that the government hoped to create, SPH was also considering an acquisition in the U.S. or Europe. This case allows students to consider the broad trends sweeping China's pharmaceutical industry and health care sector and assess future opportunities there for domestic and foreign businesses.

Citation:
Herzlinger, Regina E., and Natalie Kindred. "Shanghai Pharmaceuticals." Harvard Business School Case 313-016, September 2012.

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Module Note | 2013 (Revised from original 2012 version)

Note on Pharmaceutical Reimbursement in the U.S.

Regina Herzlinger and Drew Cronin-Fine

Citation:
Herzlinger, Regina, and Drew Cronin-Fine. "Note on Pharmaceutical Reimbursement in the U.S." Harvard Business School Module Note 313-074, January 2013. (Revised from original August 2012 version.)

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Module Note | 2012

Evaluating the Commercial Viability of New Health Care Technologies

Regina Herzlinger

Citation:
Herzlinger, Regina. "Evaluating the Commercial Viability of New Health Care Technologies." Harvard Business School Module Note 313-070, August 2012.

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Case | HBS Case Collection | 2013 (Revised from original 2012 version)

ABC Pharmaceuticals

Regina E. Herzlinger

To measure adverse cardiovascular outcomes of drugs or placebos.

Keywords: Budgets and Budgeting; Earnings Management; Business Model; Health Care and Treatment; Outcome or Result; Pharmaceutical Industry;

Citation:
Herzlinger, Regina E. "ABC Pharmaceuticals." Harvard Business School Case 313-041, January 2013. (Revised from original August 2012 version.)

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Case | HBS Case Collection | 2013 (Revised from original 2012 version)

Public Health Insurance Exchanges: The Massachusetts Experience

Regina Herzlinger and Jordan Bazinsky

The CEO of Tufts Health Plan, James Roosevelt, is wondering whether to offer insurance products on the Massachusetts Connector, the first U.S. exchange. He wonders if he should enter these uncharted waters at all. And, if yes, with a broad network or a narrow network product. Complicating the decision is that he is the most politically visible scion of the Roosevelt family. Franklin D. Roosevelt, the four term U.S. president, had long espoused the universal coverage this Connector enabled. But was it the right thing for the insurance company he led? The health care reform act of 2010 introduced exchanges on which health insurance could be purchased. This case describes the first such Exchange, created in Massachusetts in 2006.

Keywords: health insurance exchange; healthcare reform; public health insurance exchange; Decision Making; Market Entry and Exit; Emerging Markets; Health Care and Treatment; Insurance Industry; Health Industry; Massachusetts;

Citation:
Herzlinger, Regina, and Jordan Bazinsky. "Public Health Insurance Exchanges: The Massachusetts Experience." Harvard Business School Case 313-043, January 2013. (Revised from original August 2012 version.)

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Case | HBS Case Collection | 2012

Hub and Spoke, Health Care Global, and Additional Focused Factory Models for Cancer Care

Regina E. Herzlinger, Amit Ghorawat, Meera Krishnan and Naiyya Saggi

This case compares and contrasts four different models for delivering cancer care in India and the US. Students are asked to select the best model in its alignment with the Six Forces in those two countries and Africa, to which one of the models is considering expansion, and intrinsic business characteristics. The Indian models are all focused factories, but one is a hub and spoke model, with a hospital hub and ambulatory spokes, while the other offers only ambulatory services, and is located on the grounds of teaching hospitals. The U.S. models are all focused factory hospitals, one academic and the other a private, for-profit firm.

Keywords: Cancer care services; Focused factories for cancer care; Hub and Spoke cancer care; Cancer care in the U.S.; Cancer care in Africa; Cancer care in India; Six Sigma; Business Model; Health Disorders; Health Care and Treatment; Health Industry; United States; India; Africa;

Citation:
Herzlinger, Regina E., Amit Ghorawat, Meera Krishnan, and Naiyya Saggi. "Hub and Spoke, Health Care Global, and Additional Focused Factory Models for Cancer Care." Harvard Business School Case 313-030, August 2012.

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Case | HBS Case Collection | 2012

Cancer Treatment Centers of America

Regina E. Herzlinger and Natalie Kindred

Cancer Treatment Centers of America (CTCA), a U.S. network of four privately owned oncology focused-factory hospitals, was weighing options for growth. CTCA was entirely cancer-focused and specialized in treating patients with complex and advanced-stage cancers, who were reached through advertising, through an integrative, team-based approach to care. CEO Stephen Bonner needed to decide whether to focus future expansion on building additional full-scale hospitals or pursuing a hub-and-spoke model, in which numerous oncology outpatient centers would be built in the region of each CTCA hospital. His decision would be made in the context of CTCA's unique business model and treatment philosophy and the public policy landscape, including certificate-of-need laws and the advent of ACOs and bundled payments. CTCA's for–profit status and direct-to-consumer advertising made it a target, he knew.

Citation:
Herzlinger, Regina E., and Natalie Kindred. "Cancer Treatment Centers of America." Harvard Business School Case 313-012, August 2012.

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Teaching Plan | HBS Case Collection | 2013 (Revised from original 2012 version)

McKesson (TP)

Regina E. Herzlinger and Natalie Kindred

Citation:
Herzlinger, Regina E., and Natalie Kindred. "McKesson (TP)." Harvard Business School Teaching Plan 312-121, April 2013. (Revised from original May 2012 version.)

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Case | HBS Case Collection | 2012 (Revised from original 2011 version)

PAREXEL International Corp. (A)

Regina E. Herzlinger and Natalie Kindred

Despite severe market turmoil, in 2001, the biopharmaceutical contract research organization (CRO) PAREXEL is bucking calls for cost-cutting by pursuing an expensive globalization and IT strategy. Under the leadership of founder and CEO Josef von Rickenbach, over the past 20 years PAREXEL has made several bold investments based on a vision of future industry dynamics and client demand. Indeed, over PAREXEL's sometimes-bumpy journey from an opportunistic two-person venture into a global company valued at $1 billion, Rickenbach's willingness to take calculated risks has kept it at the leading edge of the CRO sector. Now, despite slowing demand for CRO services and against the advice of some analysts, PAREXEL is betting that global capability and technology services will become its key competitive advantage in the decade to come. This case traces the evolution of the CRO sector from a small, secondary cluster of firms into a major player with essential capabilities for global drug development. The context of CROs' rise, highlighted in the case, is the biopharmaceutical industry's transformation from the mid-1970s through 2001, including the rising cost and complexity of drug development and the remarkably slow pace of IT adoption in clinical trials.

Citation:
Herzlinger, Regina E., and Natalie Kindred. "PAREXEL International Corp. (A)." Harvard Business School Case 311-068, March 2012. (Revised from original June 2011 version.)

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Supplement | HBS Case Collection | 2012 (Revised from original 2011 version)

PAREXEL International Corp. (B)

Regina E. Herzlinger and Natalie Kindred

This case, the denouement to "PAREXEL International Corp. (A)," describes developments at PAREXEL and the biopharmaceutical industry from 2002 to 2011. Through an investment of$365 million over 10 years, PAREXEL has built a strong technology services business which is its key differentiator, although clinical trials remain its most lucrative segment. Additionally, PAREXEL, like others in the industry, has expanded its presence in lower-cost locations, especially the strategically important Asia-Pacific region. Another key change is the growing number of long-term strategic partnerships between CROs and their biopharmaceutical clients, reflecting the strengthened, more equal relationship between the two players. These developments have occurred against a backdrop of a persistent lull in R&D productivity and serious profitability concerns among large drug companies as some of their top-selling products face generic competition. With some observers forecasting an overhaul of the biopharmaceutical R&D structure, students are left to consider what the future holds for PAREXEL.

Keywords: Business Growth and Maturation; Forecasting and Prediction; Entrepreneurship; Profit; Service Operations; Performance Productivity; Partners and Partnerships; Research and Development; Competition; Biotechnology Industry; Pharmaceutical Industry;

Citation:
Herzlinger, Regina E., and Natalie Kindred. "PAREXEL International Corp. (B)." Harvard Business School Supplement 311-087, March 2012. (Revised from original June 2011 version.)

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Teaching Note | HBS Case Collection | 2012

PAREXEL International Corp. (TN) (A) and (B)

Regina E. Herzlinger and Natalie Kindred

Citation:
Herzlinger, Regina E., and Natalie Kindred. "PAREXEL International Corp. (TN) (A) and (B)." Harvard Business School Teaching Note 312-057, March 2012.

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Teaching Note | HBS Case Collection | 2011

WellPoint, Inc. (TN)

Regina E. Herzlinger

Citation:
Herzlinger, Regina E. "WellPoint, Inc. (TN)." Harvard Business School Teaching Note 312-069, November 2011.

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Background Note | HBS Case Collection | 2012 (Revised from original 2010 version)

Note on Telemedicine

Regina E. Herzlinger and Jillian Copeland

This note provides background in all the modalities of telemedicine. It accompanies the cases "Medtronic: Patient Management Initiative" (A) and (B), HBS Nos. 302-005 and 309-064.

Keywords: Interactive Communication; Entrepreneurship; Health Care and Treatment; Technological Innovation; Information Technology; Health Industry; Telecommunications Industry;

Citation:
Herzlinger, Regina E., and Jillian Copeland. "Note on Telemedicine." Harvard Business School Background Note 310-075, August 2012. (Revised from original January 2010 version.)

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Background Note | HBS Case Collection | 2012 (Revised from original 2011 version)

Social Media in Health Care

Regina E. Herzlinger, Selin Gunal Tyler and Charles C. Huang

This note reviews the social media firms in health care that help providers and consumers to interact and their nascent business models.

Keywords: Business Model; Health Care and Treatment; Market Platforms; Social and Collaborative Networks; Health Industry;

Citation:
Herzlinger, Regina E., Selin Gunal Tyler, and Charles C. Huang. "Social Media in Health Care." Harvard Business School Background Note 311-093, August 2012. (Revised from original March 2011 version.)

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Case | HBS Case Collection | 2013 (Revised from original 2011 version)

Amil and the Health Care System in Brazil

Regina E. Herzlinger and Ricardo Reisen de Pinho

Dr. Edson Bueno created Amil, Brazil's largest health insurer. Unlike many others, it is vertically integrated. Dr. Bueno has two opportunities for growth. Which, if any, should he pursue?

Keywords: Health Care and Treatment; Innovation and Invention; Opportunities; Insurance; Vertical Integration; Insurance Industry; Brazil;

Citation:
Herzlinger, Regina E., and Ricardo Reisen de Pinho. "Amil and the Health Care System in Brazil." Harvard Business School Case 312-029, January 2013. (Revised from original August 2011 version.)

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Background Note | HBS Case Collection | 2012 (Revised from original 2006 version)

Connectivity in Health Care

Regina E. Herzlinger and Alfred Martin

This note describes the current state of information technology connectivity in the health care sector.

Keywords: Health Care and Treatment; Business and Government Relations; Health Industry; Information Industry;

Citation:
Herzlinger, Regina E., and Alfred Martin. "Connectivity in Health Care." Harvard Business School Background Note 307-047, August 2012. (Revised from original August 2006 version.)

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Case | HBS Case Collection | 2012 (Revised from original 1985 version)

Health Stop Retail Medical Centers (A): Strategy

Regina E. Herzlinger, Joyce Lallman and Nancy Kane

Reviews the strategy of a for-profit chain of ambulatory health care services.

Keywords: For-Profit Firms; Entrepreneurship; Health Care and Treatment; Strategy; Valuation; Health Industry; Retail Industry;

Citation:
Herzlinger, Regina E., Joyce Lallman, and Nancy Kane. "Health Stop Retail Medical Centers (A): Strategy." Harvard Business School Case 185-084, August 2012. (Revised from original February 1985 version.)

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Case | HBS Case Collection | 2012 (Revised from original 2001 version)

HealthAllies (A)

Regina E. Herzlinger and Michael Sherman

This case describes a "do good and do well" firm that enables individuals to buy health care services at discounted prices. It delineates the characteristics of the uninsured and others who are the primary targets for the firm. "HealthAllies (B)" provides information about subsequent events.

Keywords: Entrepreneurship; Health Care and Treatment; Marketing Channels; Demand and Consumers; Commercialization; Health Industry;

Citation:
Herzlinger, Regina E., and Michael Sherman. "HealthAllies (A)." Harvard Business School Case 302-019, August 2012. (Revised from original August 2001 version.)

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Case | HBS Case Collection | 2012 (Revised from original 2002 version)

Cardinal Health (A): The Medicine Shoppe Acquisition

Regina E. Herzlinger, Miguel Abecasis and Brenda Cheng

Robert Walter, the founder and CEO of Cardinal Health, a pharmaceutical distributor, is contemplating the purchase of Medicine Shoppe, a chain of apothecaries. The purchase might be construed as competition against his own drugstore customers. But one of its many advantages is the window it provides on the turbulent outside environment, with consolidation of his customers and managed care pressure on the pharmaceutical industry.

Keywords: Mergers and Acquisitions; Business Strategy; Competitive Advantage; Distribution Industry; Pharmaceutical Industry; Retail Industry;

Citation:
Herzlinger, Regina E., Miguel Abecasis, and Brenda Cheng. "Cardinal Health (A): The Medicine Shoppe Acquisition." Harvard Business School Case 303-043, August 2012. (Revised from original September 2002 version.)

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Supplement | HBS Case Collection | 2011 (Revised from original 2010 version)

Hospital for Special Surgery (B): Continuing Challenges of Growth

Regina E. Herzlinger and Laura Low Ah Kee

After its successful new U.K. venture, the Hospital for Special Surgery wants to do more of the same, without decimating its core New York City facility. The case provides considerable details about the different options it is exploring.

Keywords: Health Care and Treatment; Medical Specialties; Growth and Development Strategy; Service Delivery; Nonprofit Organizations; Health Industry; New York (city, NY);

Citation:
Herzlinger, Regina E. "Hospital for Special Surgery (B): Continuing Challenges of Growth." Harvard Business School Supplement 310-077, April 2011. (Revised from original January 2010 version.)

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Case | HBS Case Collection | 2012 (Revised from original 2003 version)

Battle of the Bulge—Private and Public Solutions for Obesity

Regina E. Herzlinger and John McDonough

Morbid obesity is a problem worldwide, causing illness and excessive health care costs; but effective solutions are notable for their absence. This case discusses most of the remedies for obesity and asks the students to select those with the greatest promise to affect positive change.

Keywords: Business Model; Private Sector; Public Sector; Health Care and Treatment; Health Disorders; Health Industry;

Citation:
Herzlinger, Regina E., and John McDonough. "Battle of the Bulge—Private and Public Solutions for Obesity." Harvard Business School Case 304-009, October 2012. (Revised from original August 2003 version.)

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Teaching Note | HBS Case Collection | 2011

Battle of the BulgePrivate and Public Solutions for Obesity (TN)

Regina E. Herzlinger

Teaching Note for #304-009 and #305-027.

Keywords: Cost; Health Disorders; Health Care and Treatment; Performance Evaluation; Health Industry;

Citation:
Herzlinger, Regina E. "Battle of the BulgePrivate and Public Solutions for Obesity (TN)." Harvard Business School Teaching Note 311-095, March 2011.

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Teaching Note | HBS Case Collection | 2011 (Revised from original 1996 version)

Identify the Nonprofit (TN)

Regina E. Herzlinger and Ramona Hilgenkamp

Teaching Note for (9-195-215).

Keywords: Nonprofit Organizations;

Citation:
Herzlinger, Regina E., and Ramona Hilgenkamp. "Identify the Nonprofit (TN)." Harvard Business School Teaching Note 197-012, February 2011. (Revised from original July 1996 version.)

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Case | HBS Case Collection | 2012 (Revised from original 2010 version)

The Global Sight Network Initiative

Regina E. Herzlinger

How to replicate a 'one of' social entrepreneurship effort: To cure blindness, Seva took the Aravind Eye Hospital & scaled it up to 100 hospitals globally.

Keywords: Social Entrepreneurship; Nonprofit Organizations; Medical Specialties; Health Care and Treatment; Globalization; Health Industry;

Citation:
Herzlinger, Regina E. "The Global Sight Network Initiative." Harvard Business School Case 311-034, August 2012. (Revised from original September 2010 version.)

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Case | HBS Case Collection | 2010 (Revised from original 2010 version)

Vitalia Franchise

Regina E. Herzlinger and Beatriz Munoz-Seca

Cathy Hoffmann has rapidly grown her novel facilities for day care therapy for elders with mild cognitive and physical problems. But she needs to decide whether to franchise or own the next expansion.

Keywords: Entrepreneurship; Health Care and Treatment; Growth and Development Strategy; Ownership Stake; Franchise Ownership; Expansion; Health Industry; Spain;

Citation:
Herzlinger, Regina E., and Beatriz Munoz-Seca. "Vitalia Franchise." Harvard Business School Case 311-035, October 2010. (Revised from original August 2010 version.)

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Case | HBS Case Collection | 2010 (Revised from original 2010 version)

Boston Scientific Corporation (A)

Regina E. Herzlinger and Charlie Attlan

Boston Scientific Corporation just bought Guidant at a record breaking price to expand their cardiovascular franchise. They need to rationalize their product portfolio to make the acquisition work. What should they sell and why?

Keywords: Acquisition; Decision Choices and Conditions; Growth and Development; Product Marketing; Product Development; Franchise Ownership; Medical Devices and Supplies Industry;

Citation:
Herzlinger, Regina E., and Charlie Attlan. "Boston Scientific Corporation (A)." Harvard Business School Case 310-079, May 2010. (Revised from original March 2010 version.)

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Case | HBS Case Collection | 2012 (Revised from original 2002 version)

WellSpace Treatment Centers for Complementary and Alternative Medicine (A)

Regina E. Herzlinger, Jun HuangPu and Bing Lin

How should WellSpace, a venture capital-backed purveyor of alternative health services, expand? Although it was nearing breakeven in its first location, the right business model remained unclear.

Keywords: Business Model; Entrepreneurship; Venture Capital; Health Care and Treatment; Innovation and Invention; Service Delivery; Health Industry;

Citation:
Herzlinger, Regina E., Jun HuangPu, and Bing Lin. "WellSpace Treatment Centers for Complementary and Alternative Medicine (A)." Harvard Business School Case 303-017, August 2012. (Revised from original July 2002 version.)

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Case | HBS Case Collection | 2012 (Revised from original 2010 version)

The Vitality Group: Paying for Self-Care

Regina E. Herzlinger

Vitality is part of a $2 billion start-up South African and U.K. health insurance firm. It has achieved excellent results in rewarding people for promoting their health. It is now contemplating how to enter the U.S. market.

Keywords: Insurance; Health; Health Care and Treatment; Market Entry and Exit; Insurance Industry; South Africa; United Kingdom; United States;

Citation:
Herzlinger, Regina E. "The Vitality Group: Paying for Self-Care." Harvard Business School Case 310-071, August 2012. (Revised from original February 2010 version.)

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Supplement | HBS Case Collection | 2012 (Revised from original 2010 version)

WellSpace Treatment Centers for Complementary and Alternative Medicine (B) - The Marino Center

Regina E. Herzlinger

The Marino Center provides complementary traditional and alternative health care services. It wants to grow, but how and where?

Keywords: Business Model; Decision Choices and Conditions; Growth and Development; Health Care and Treatment; Medical Specialties; Growth and Development Strategy; Health Industry;

Citation:
Herzlinger, Regina E. "WellSpace Treatment Centers for Complementary and Alternative Medicine (B) - The Marino Center." Harvard Business School Supplement 310-082, August 2012. (Revised from original March 2010 version.)

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Supplement | HBS Case Collection | 2010

Boston Scientific Corporation (B)

Regina E. Herzlinger and Charlie Attlan

The case provides the denoument for Boston Scientific Corporation (A) HBS No. 310079.

Keywords: Medical Devices and Supplies Industry;

Citation:
Herzlinger, Regina E., and Charlie Attlan. "Boston Scientific Corporation (B)." Harvard Business School Supplement 310-080, March 2010.

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Case | HBS Case Collection | 2012 (Revised from original 2009 version)

Phreesia: The Patient Check-In Company

Regina E. Herzlinger

Phreesia is successful with a tablet for patients to sign in at the doctor's office which can also be used for billing. But what is the next step? And is their ad-based revenue model sustainable?

Keywords: Advertising; Social Entrepreneurship; Revenue; Health Care and Treatment; Health Industry;

Citation:
Herzlinger, Regina E. "Phreesia: The Patient Check-In Company." Harvard Business School Case 310-066, August 2012. (Revised from original December 2009 version.)

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Teaching Note | HBS Case Collection | 2010

MedVal Ventures, Fortis Healthcare (A), Fortis Healthcare (B), and Note on Medical Travel (TN)

Regina E. Herzlinger

Teaching Note for [308087], [308030], [308080], and [308084].

Keywords: Health Industry; India;

Citation:
Herzlinger, Regina E. "MedVal Ventures, Fortis Healthcare (A), Fortis Healthcare (B), and Note on Medical Travel (TN)." Harvard Business School Teaching Note 310-076, January 2010.

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Case | HBS Case Collection | 2012 (Revised from original 2001 version)

Medtronic: Patient Management Initiative (A)

Regina E. Herzlinger and Mark P. Allyn

Keywords: Health Care and Treatment; Medical Devices and Supplies Industry;

Citation:
Herzlinger, Regina E., and Mark P. Allyn. "Medtronic: Patient Management Initiative (A)." Harvard Business School Case 302-005, August 2012. (Revised from original July 2001 version.)

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Background Note | HBS Case Collection | 2012 (Revised from original 2006 version)

Note on Flexible Spending Accounts, Health Reimbursement Arrangements, and Health Savings Accounts

Regina E. Herzlinger and JoAnn M. Laing

Describes the current use of Flexible Savings Accounts, Health Savings Accounts, and how Reimbursement Account vendors are shaping the market. Identifies current and future market players, third-party administrators and processors, and includes a discussion of the current political situation as it applies to these vehicles.

Keywords: Insurance; Governing Rules, Regulations, and Reforms; Health Care and Treatment; Market Participation; Business and Government Relations; Health Industry;

Citation:
Herzlinger, Regina E., and JoAnn M. Laing. "Note on Flexible Spending Accounts, Health Reimbursement Arrangements, and Health Savings Accounts." Harvard Business School Background Note 307-034, November 2012. (Revised from original August 2006 version.)

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Background Note | HBS Case Collection | 2010 (Revised from original 2008 version)

Note on Accountability in the U.S. Health Care System

Regina E. Herzlinger and Michael Millenson

This note explains how health care providers, health insurers, and consumers are held accountable for their performance and the entrepreneurial opportunities thus created.

Keywords: Entrepreneurship; Ethics; Insurance; Corporate Accountability; Health Care and Treatment; Demand and Consumers; Health Industry; United States;

Citation:
Herzlinger, Regina E., and Michael Millenson. "Note on Accountability in the U.S. Health Care System." Harvard Business School Background Note 308-111, January 2010. (Revised from original March 2008 version.)

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Case | HBS Case Collection | 2010 (Revised from original 2008 version)

MedVal Ventures

Regina E. Herzlinger

Is medical travel a viable business opportunity? A group of MBA students consider the pros and cons of starting a business that would send people from the U.S. to India for elective non-emergency surgeries.

Keywords: Business Startups; Cost Management; Globalized Markets and Industries; Health Care and Treatment; Health Industry; Travel Industry; India; United States;

Citation:
Herzlinger, Regina E. "MedVal Ventures." Harvard Business School Case 308-087, January 2010. (Revised from original February 2008 version.)

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Case | HBS Case Collection | 2012 (Revised from original 2008 version)

Fortis Healthcare (A)

Regina E. Herzlinger and Pushwaz Virk

Should the Indian hospital chain enter the medical travel market or should it focus on expansion in the under-served Indian market? Is its business model appropriate to its goals?

Keywords: Business Model; Globalization; Globalized Markets and Industries; Health Care and Treatment; Growth and Development Strategy; Health Industry; India;

Citation:
Herzlinger, Regina E., and Pushwaz Virk. "Fortis Healthcare (A)." Harvard Business School Case 308-030, August 2012. (Revised from original February 2008 version.)

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Supplement | HBS Case Collection | 2010 (Revised from original 2008 version)

Fortis Healthcare (B)

Regina E. Herzlinger and Pushwaz Virk

Denouement of the issues discussed in “Fortis Healthcare (A).”

Keywords: Business Model; Global Strategy; Health Care and Treatment; Service Delivery; Expansion; Health Industry; Travel Industry; India;

Citation:
Herzlinger, Regina E., and Pushwaz Virk. "Fortis Healthcare (B)." Harvard Business School Supplement 308-080, January 2010. (Revised from original February 2008 version.)

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Supplement | HBS Case Collection | 2012 (Revised from original 2008 version)

Medtronic: Patient Management Initiative (B)

Regina E. Herzlinger

The (B) case provides the denouement to the (A) case about Medtronic's introduction of the Chronicle and remote monitoring business.

Keywords: Health Care and Treatment; Measurement and Metrics; Outcome or Result; Technology; Medical Devices and Supplies Industry;

Citation:
Herzlinger, Regina E. "Medtronic: Patient Management Initiative (B)." Harvard Business School Supplement 309-064, August 2012. (Revised from original September 2008 version.)

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Case | HBS Case Collection | 2012 (Revised from original 2001 version)

Consumer-Driven Health Care: Medtronic's Health Insurance Options

Regina E. Herzlinger, John Hurwitch and Seth Bokser

Describes the variety of health insurance plans that Medtronic offers, including a high-deductible, consumer-driven health plan with a health reimbursement account that also enables health care providers to quote their own prices. Asks students to consider the choices facing the firm's human resources manager and its employees and the viability of the new consumer-driven models.

Keywords: Decision Choices and Conditions; Insurance; Health Care and Treatment; Compensation and Benefits; Demand and Consumers;

Citation:
Herzlinger, Regina E., John Hurwitch, and Seth Bokser. "Consumer-Driven Health Care: Medtronic's Health Insurance Options." Harvard Business School Case 302-006, October 2012. (Revised from original August 2001 version.)

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Background Note | HBS Case Collection | 2012 (Revised from original 2008 version)

Note on Medical Travel

Regina E. Herzlinger and Sara Green

Background notes for MedVal and Fortis case studies.

Keywords: Cost; Health Care and Treatment; Cross-Cultural and Cross-Border Issues; Health Industry; Tourism Industry; India;

Citation:
Herzlinger, Regina E., and Sara Green. "Note on Medical Travel." Harvard Business School Background Note 308-084, August 2012. (Revised from original February 2008 version.)

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Background Note | HBS Case Collection | 2012 (Revised from original 1994 version)

Note on Managed Care Reimbursement of Health Care Providers: Case-Based, Per Diem, and Capitation Payments

Regina E. Herzlinger and Tom Nagle

Explains how managed care organizations use capitation as a payment method for providers.

Keywords: Accounting; Financial Management; Insurance; Health Care and Treatment; Health Industry; Insurance Industry;

Citation:
Herzlinger, Regina E., and Tom Nagle. "Note on Managed Care Reimbursement of Health Care Providers: Case-Based, Per Diem, and Capitation Payments." Harvard Business School Background Note 194-141, September 2012. (Revised from original May 1994 version.)

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Case | HBS Case Collection | 2012 (Revised from original 1996 version)

THG Management Services

Regina E. Herzlinger and D. Scott Lurding

The two entrepreneurial founders of a Medicaid managed-care firm are considering how and where to expand and whether they should manage risk for hospitals that want to enter the managed-care sector or own it.

Keywords: Entrepreneurship; Insurance; Health Care and Treatment; Risk Management; Motivation and Incentives; Expansion; Health Industry; Insurance Industry;

Citation:
Herzlinger, Regina E., and D. Scott Lurding. "THG Management Services." Harvard Business School Case 197-011, September 2012. (Revised from original July 1996 version.)

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Case | HBS Case Collection | 2012 (Revised from original 2006 version)

WellPoint, Inc.

Regina E. Herzlinger

Describes the U.S. Health Care industry and WellPoint's background, market growth strategies, and potential as an investment option.

Keywords: Investment; Growth and Development Strategy; Industry Structures; Organizations; Health Industry; United States;

Citation:
Herzlinger, Regina E. "WellPoint, Inc." Harvard Business School Case 307-051, October 2012. (Revised from original August 2006 version.)

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Case | HBS Case Collection | 2009 (Revised from original 2002 version)

Immusol and Novartis

Regina E. Herzlinger, Keyne M. Monson, Juan D. Betancourt and Victor Li

Should Immusol strive to become a fully integrated pharmaceutical company? How should a small pharmaceutical company structure a deal for its novel technology with the giant Novartis?

Keywords: Technological Innovation; Rights; Negotiation Deal; Negotiation Participants; Alliances; Pharmaceutical Industry;

Citation:
Herzlinger, Regina E., Keyne M. Monson, and Juan D. Betancourt. "Immusol and Novartis." Harvard Business School Case 303-038, April 2009. (Revised from original October 2002 version.)

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Case | HBS Case Collection | 2008

Diagnostic Genomics

Regina E. Herzlinger and Mark P. Allyn

Should this gene detection firm enter the business of providing tests for the detection of genetic diseases? If so, how should it prioritize the tests it could develop?

Keywords: Health Testing and Trials; Market Entry and Exit; Product Development; Genetics; Strategy; Health Industry; Medical Devices and Supplies Industry;

Citation:
Herzlinger, Regina E., and Mark P. Allyn. "Diagnostic Genomics." Harvard Business School Case 309-040, October 2008.

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Background Note | HBS Case Collection | 2008 (Revised from original 2003 version)

Note on Financing of the U.S. Health Care Sector

Regina E. Herzlinger and Jeff Grahling

This course describes the public and private sources of financing of the U.S. health-care sector,and identifies the characteristics of insurance policies, their costs, the structure of the insurance industry, and the role of consultants and brokers. The insurance characteristics include financial, premiums, risk, self-funding, individual U.S. group plans, the underwriting cycle, etc.

Keywords: Economic Sectors; Financing and Loans; Insurance; Industry Structures; Health Industry; Insurance Industry; United States;

Citation:
Herzlinger, Regina E., and Jeff Grahling. "Note on Financing of the U.S. Health Care Sector." Harvard Business School Background Note 304-039, September 2008. (Revised from original August 2003 version.)

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Background Note | HBS Case Collection | 2008

Background on the Technology of Molecular Diagnostics

Regina E. Herzlinger and Jason Sanders

To be used as background reading for the "EXACT Sciences Corp.: Commercializing a Diagnostic Test" and "Diagnostic Genomics" cases, HBS nos. 308-090 and 309-040.

Keywords: Health Testing and Trials; Technology; Biotechnology Industry; Medical Devices and Supplies Industry;

Citation:
Herzlinger, Regina E., and Jason Sanders. "Background on the Technology of Molecular Diagnostics." Harvard Business School Background Note 309-050, September 2008.

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Case | HBS Case Collection | 2008 (Revised from original 2003 version)

Circle Gastroenterology Products (A)

Regina E. Herzlinger and James Weber

A new, minimally invasive medical device has achieved only one-third of its budget. Was the problem one of marketing strategy, sales, reimbursement, and/or clinical trials?

Keywords: Health Testing and Trials; Marketing Strategy; Product Marketing; Sales; Medical Devices and Supplies Industry;

Citation:
Herzlinger, Regina E., and James Weber. "Circle Gastroenterology Products (A)." Harvard Business School Case 304-052, September 2008. (Revised from original November 2003 version.)

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Case | HBS Case Collection | 2008 (Revised from original 2008 version)

EXACT Sciences Corp.: Commercializing a Diagnostic Test

Regina E. Herzlinger

This case addresses the challenges of commercializing molecular diagnostics. Along the way, it explains the technology, payment system, and the measures used to assess the value of a diagnostic test.

Keywords: Health Testing and Trials; Genetics; Science-Based Business; Commercialization; Biotechnology Industry;

Citation:
Herzlinger, Regina E. "EXACT Sciences Corp.: Commercializing a Diagnostic Test." Harvard Business School Case 308-090, August 2008. (Revised from original February 2008 version.)

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Case | HBS Case Collection | 2008 (Revised from original 2002 version)

Helios Health (B)

Regina E. Herzlinger

Supplements the (A) case.

Keywords: Price; Customization and Personalization; Information; Investment Return; Health Industry;

Citation:
Herzlinger, Regina E. "Helios Health (B)." Harvard Business School Case 303-039, April 2008. (Revised from original July 2002 version.)

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Case | HBS Case Collection | 2008 (Revised from original 2001 version)

Helios Health (A)

Regina E. Herzlinger and Alfred Martin

Helios PC system provides personalized drug information to the patients in the doctor's waiting room. It has met with considerable consumer acceptance and a very high return for the drug companies that sponsor it. What price should it charge them for the service?

Keywords: Entrepreneurship; Price; Health Care and Treatment; Information Publishing; Innovation and Invention; Product Marketing; Demand and Consumers; Health Industry; Pharmaceutical Industry;

Citation:
Herzlinger, Regina E., and Alfred Martin. "Helios Health (A)." Harvard Business School Case 302-022, March 2008. (Revised from original August 2001 version.)

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Case | HBS Case Collection | 2008

The Multiple Sclerosis Center of Atlanta

Regina E. Herzlinger and Alfred Martin

The Multiple Sclerosis Center of Atlanta wishes to expand beyond Georgia. The factors influencing this decision are discussed, including drug treatments currently available, and the impact of future drugs in the FDA pipeline as well as financing issues.

Keywords: Decision Choices and Conditions; Financing and Loans; Health Care and Treatment; Health Disorders; Medical Specialties; Expansion; Health Industry; Atlanta;

Citation:
Herzlinger, Regina E., and Alfred Martin. "The Multiple Sclerosis Center of Atlanta." Harvard Business School Case 308-085, March 2008.

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Case | HBS Case Collection | 2012 (Revised from original 2001 version)

BestDoctors, Inc.

Regina E. Herzlinger and Seth Bokser

Upon learning the news of a critical illness, patients and their families are shocked, saddened, fearful, and angry all at once. And just as soon as they catch their collective breath, they all ask the same question--a question that has the potential to infuse hope into darkness and order into emotional chaos--"What do we do next?" They need health care information. Greg Smith, a cancer survivor, and Steve Naifeh founded BestDoctors Inc. to link health care consumers to the medical knowledge they need to make the best health care choices for themselves and their loved ones. This case, which begins in a venture capitalist firm's conference room, details the business plan of a company that sought to meet consumers' urgent demand for personalized information that will lead them to quality medical care.

Keywords: Business Model; Entrepreneurship; Health Care and Treatment; Medical Specialties; Knowledge Sharing; Demand and Consumers; Health Industry;

Citation:
Herzlinger, Regina E., and Seth Bokser. "BestDoctors, Inc." Harvard Business School Case 302-018, August 2012. (Revised from original August 2001 version.)

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Case | HBS Case Collection | 2008 (Revised from original 2003 version)

Salick Cardiovascular Centers: Business Plan

Regina E. Herzlinger, Kaushik Sen, Alex Tkachenko and Carolyn Wolff

A seasoned health services entrepreneur develops a business plan for a cardiovascular-focused factory. Will it work?

Keywords: Factories, Labs, and Plants; Business Plan; Business Startups; Entrepreneurship; Medical Specialties; Health Industry;

Citation:
Herzlinger, Regina E., Kaushik Sen, Alex Tkachenko, and Carolyn Wolff. "Salick Cardiovascular Centers: Business Plan." Harvard Business School Case 304-007, March 2008. (Revised from original October 2003 version.)

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Case | HBS Case Collection | 2012 (Revised from original 2005 version)

Hospital for Special Surgery (A)

Regina E. Herzlinger and Stacy Schwartz

Hospital for Special Surgery, a focused factory for orthopedics and joint disease, is contemplating various growth options: further growth in the United Kingdom's National Health Services, management of hospitals in the United States, and/or hospital consulting. Reviews the issues surrounding growth of a nonprofit institution and the United Kingdom's socialized health care system.

Keywords: Cross-Cultural and Cross-Border Issues; Growth and Development Strategy; Nonprofit Organizations; Expansion; Health Industry; United Kingdom; United States;

Citation:
Herzlinger, Regina E., and Stacy Schwartz. "Hospital for Special Surgery (A)." Harvard Business School Case 305-076, August 2012. (Revised from original April 2005 version.)

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Supplement | HBS Case Collection | 2012 (Revised from original 2005 version)

MedCath Corporation (B)

Regina E. Herzlinger and Louisa Neissa

Supplements the (A) case. A rewritten version of an earlier case.

Keywords: Medical Specialties; Market Entry and Exit; Service Delivery; Conflict and Resolution; Horizontal Integration; Medical Devices and Supplies Industry;

Citation:
Herzlinger, Regina E., and Louisa Neissa. "MedCath Corporation (B)." Harvard Business School Supplement 305-102, August 2012. (Revised from original April 2005 version.)

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Case | HBS Case Collection | 2008 (Revised from original 2003 version)

Schering-Plough and Genome Therapeutics: Discovering an Asthma Gene

Regina E. Herzlinger and Marc Aquino

Personalized medicine requires the identification of mutated genes. Schering-Plough's search for the one related to asthma requires finding families with the disease. Examines the industry that helps conduct such research, including contract research organizations.

Keywords: Health Disorders; Research and Development; Genetics; Biotechnology Industry; Pharmaceutical Industry;

Citation:
Herzlinger, Regina E., and Marc Aquino. "Schering-Plough and Genome Therapeutics: Discovering an Asthma Gene." Harvard Business School Case 303-044, March 2008. (Revised from original June 2003 version.)

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Case | HBS Case Collection | 2013 (Revised from original 2002 version)

MedCath Corporation (A)

Regina E. Herzlinger and Pete Stavros

MedCath is a horizontally integrated chain of heart hospitals that partners with local cardiologists. It claims that its focus leads to better and cheaper results than those of an everything-for-everybody general hospital. Community hospitals generally vehemently oppose their entry into a new area. What options does MedCath have?

Keywords: Medical Specialties; Market Entry and Exit; Service Delivery; Conflict and Resolution; Horizontal Integration; Health Industry;

Citation:
Herzlinger, Regina E., and Pete Stavros. "MedCath Corporation (A)." Harvard Business School Case 303-041, January 2013. (Revised from original September 2002 version.)

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Case | HBS Case Collection | 2012 (Revised from original 1995 version)

Health Stop (B): The Medical Offices

Regina E. Herzlinger

Describes the long waiting time experienced by customers in Health Stops and asks students to specify the changes that would shorten them. A rewritten version of an earlier case.

Keywords: For-Profit Firms; Customer Focus and Relationships; Customer Satisfaction; Health Care and Treatment; Service Delivery; Health Industry; Retail Industry;

Citation:
Herzlinger, Regina E. "Health Stop (B): The Medical Offices." Harvard Business School Case 196-051, August 2012. (Revised from original August 1995 version.)

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Case | HBS Case Collection | 2012 (Revised from original 2008 version)

Retail Sales of Health Insurance: Blue Cross Blue Shield of Florida

Regina E. Herzlinger and Grady Clouse

The BCBS of Florida is contemplating whether to enter the consumer-driven health care market and if so, whether to target such groups--and individuals--and in which of its geographic markets, and how.

Keywords: Health Care and Treatment; Nonprofit Organizations; Strategy; Insurance; Insurance Industry; Florida;

Citation:
Herzlinger, Regina E., and Grady Clouse. "Retail Sales of Health Insurance: Blue Cross Blue Shield of Florida." Harvard Business School Case 308-089, August 2012. (Revised from original January 2008 version.)

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Background Note | HBS Case Collection | 2012 (Revised from original 2006 version)

Innovating in Health Care-Glossary

Regina E. Herzlinger

Provides a glossary of terms used in Harvard Business School's Innovating in Health Care, 2006, Course.

Keywords: Health Care and Treatment; Innovation and Invention;

Citation:
Herzlinger, Regina E. "Innovating in Health Care-Glossary." Harvard Business School Background Note 307-011, August 2012. (Revised from original July 2006 version.)

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Supplement | HBS Case Collection | 2007 (Revised from original 2003 version)

Circle Gastroenterology Products (B)

Regina E. Herzlinger and James Weber

Supplements the (A) case.

Keywords: Product Development; Marketing Strategy; Medical Devices and Supplies Industry;

Citation:
Herzlinger, Regina E., and James Weber. "Circle Gastroenterology Products (B)." Harvard Business School Supplement 304-053, December 2007. (Revised from original November 2003 version.)

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Case | HBS Case Collection | 2006 (Revised from original 1995 version)

Identify the Nonprofit

Regina E. Herzlinger and Ramona Hilgenkamp

This case presents financial statements and selected ratios for seven unidentified nonprofit organizations and asks that each set of financial information be matched with one of the following nonprofit entities: a public television station, a suburban hospital, a metropolitan art museum, a health insurer, a municipal government, a social service organization, and a private college.

Keywords: Nonprofit Organizations; Financial Statements;

Citation:
Herzlinger, Regina E., and Ramona Hilgenkamp. "Identify the Nonprofit." Harvard Business School Case 195-215, December 2006. (Revised from original April 1995 version.)

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Case | HBS Case Collection | 2006 (Revised from original 2006 version)

Scopie's Enlarged Gland Shrinker

Regina E. Herzlinger

Describes a firm that markets a laser for a fictional problem. Asks readers to evaluate Scopie's marketing and production strategy (it plans to start in India and then expand to the United States) and its long-term viability.

Keywords: Health Care and Treatment; Marketing Strategy; Expansion; India; United States;

Citation:
Herzlinger, Regina E. "Scopie's Enlarged Gland Shrinker." Harvard Business School Case 307-035, September 2006. (Revised from original August 2006 version.)

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Background Note | HBS Case Collection | 2006 (Revised from original 2005 version)

Innovating in Health Care--Framework

Regina E. Herzlinger

Contains the framework for the second-year Innovating in Health Care course. Delineates the role of six exogenous forces on new ventures: structure, financing, regulations, consumers, accountability, technology, and public policy. Also, presents the essential elements of business models for new health care ventures.

Keywords: Health Care and Treatment; Management; Health Industry;

Citation:
Herzlinger, Regina E. "Innovating in Health Care--Framework." Harvard Business School Background Note 306-042, August 2006. (Revised from original August 2005 version.)

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Case | HBS Case Collection | 2006 (Revised from original 2003 version)

New Sector Alliance (A): An Entry into Health Care?

Regina E. Herzlinger, Stacy Smollin Schwartz and Jeffrey Cronin

Describes the structure of the U.S. health care system and presents a study of a nonprofit consulting firm that hopes to enter the health care system. Includes descriptions of hospitals, doctors, insurers, medical technology providers, medical devices, pharmaceuticals, biotechnology, and pharmaceutical benefit managers. Also discusses patients and their diseases and causes of death.

Keywords: Health; Health Care and Treatment; Health Disorders; Nonprofit Organizations; United States;

Citation:
Herzlinger, Regina E., Stacy Smollin Schwartz, and Jeffrey Cronin. "New Sector Alliance (A): An Entry into Health Care?" Harvard Business School Case 304-004, August 2006. (Revised from original August 2003 version.)

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Case | HBS Case Collection | 2006 (Revised from original 2003 version)

HealthSouth Corporation

Regina E. Herzlinger and Ivan Cheung

Delineates how a for-profit health services business was created. Focuses on sources of financing, the impact of Medicare reimbursement, and Stark laws against fraud and abuse.

Keywords: Business Ventures; Finance; Health Care and Treatment; Law; Rights; Health Industry;

Citation:
Herzlinger, Regina E., and Ivan Cheung. "HealthSouth Corporation." Harvard Business School Case 304-006, August 2006. (Revised from original August 2003 version.)

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Case | HBS Case Collection | 2006 (Revised from original 2003 version)

I've Got Rhythm: Selling Cardiac Rhythm Management Devices

Regina E. Herzlinger, William Lagor, Christopher Perry and Scott St. Germain

The head of sales and marketing in a large medical devices firm must decide how to assign his sales force. He compares selling in the pharma, specialty pharma, and device industries and analyzes the reasons for the differences.

Keywords: Health Care and Treatment; Marketing Strategy; Industry Structures; Sales; Salesforce Management;

Citation:
Herzlinger, Regina E., William Lagor, Christopher Perry, and Scott St. Germain. "I've Got Rhythm: Selling Cardiac Rhythm Management Devices." Harvard Business School Case 304-012, August 2006. (Revised from original August 2003 version.)

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Exercise | 2006 (Revised from original 2005 version)

New Sector Alliance (B)

Regina E. Herzlinger and Louisa Neissa

Supplements the (A) case.

Keywords: Health Care and Treatment; Policy; United States;

Citation:
Herzlinger, Regina E., and Louisa Neissa. "New Sector Alliance (B)." Harvard Business School Exercise 305-091, August 2006. (Revised from original June 2005 version.)

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Supplement | HBS Case Collection | 2006 (Revised from original 2004 version)

Battle of the Bulge: Private and Public Solutions for Obesity (B)

Regina E. Herzlinger and Louisa Neissa

Supplements the (A) case.

Keywords: Health Disorders; Nutrition;

Citation:
Herzlinger, Regina E., and Louisa Neissa. "Battle of the Bulge: Private and Public Solutions for Obesity (B)." Harvard Business School Supplement 305-027, July 2006. (Revised from original September 2004 version.)

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Case | HBS Case Collection | 2005 (Revised from original 2003 version)

Old Tex College

Regina E. Herzlinger and Ray Herschman

Requires student to choose among the following health insurance options for employers: number of plans offered, managed care and consumer-driven options, and self-funding vs. full insurance. Teaching purpose: To Understand the design of health insurance. Includes color exhibits.

Keywords: Insurance; Health; Health Care and Treatment; Compensation and Benefits; Employees;

Citation:
Herzlinger, Regina E., and Ray Herschman. "Old Tex College." Harvard Business School Case 304-014, April 2005. (Revised from original August 2003 version.)

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Case | HBS Case Collection | 2005 (Revised from original 2001 version)

ePhysician

Regina E. Herzlinger, Grady Clouse and Gayathri Koundinya

Keywords: Marketing Strategy; Medical Devices and Supplies Industry;

Citation:
Herzlinger, Regina E., Grady Clouse, and Gayathri Koundinya. "ePhysician." Harvard Business School Case 302-021, April 2005. (Revised from original September 2001 version.)

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Class Lecture | 2004

Consumer-Driven Health Care: A Revolution for Employers, Consumers, and Providers

Regina E. Herzlinger

Keywords: Health Care and Treatment; Transformation;

Citation:
Herzlinger, Regina E. "Consumer-Driven Health Care: A Revolution for Employers, Consumers, and Providers." Boston: Harvard Business School Publishing Class Lecture, 2004. Electronic. (Faculty Lecture: HBSP Product Number 5992C.)

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Background Note | HBS Case Collection | 2003 (Revised from original 2002 version)

New Frontiers in Target Discovery and Validation

Regina E. Herzlinger, Niv Caviar, Jon Chatterton and Andrea Lynn

Explains Immusol and Novartis's technology.

Keywords: Technology; Technological Innovation; Pharmaceutical Industry;

Citation:
Herzlinger, Regina E., Niv Caviar, Jon Chatterton, and Andrea Lynn. "New Frontiers in Target Discovery and Validation." Harvard Business School Background Note 303-054, June 2003. (Revised from original October 2002 version.)

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Case | HBS Case Collection | 2001

Scios, Inc.

Regina E. Herzlinger

Scios, filled with distinguished scientists and experienced managers, nevertheless fails to clear the FDA Phase III process for an important biotechnology drug. This case asks the students to analyze the social costs and benefits of the regulatory process.

Keywords: Governing Rules, Regulations, and Reforms; Health Care and Treatment; Cost Management; Cost vs Benefits; Social Issues; Pharmaceutical Industry; United States;

Citation:
Herzlinger, Regina E. "Scios, Inc." Harvard Business School Case 302-034, August 2001.

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Case | HBS Case Collection | 1998 (Revised from original version)

Humana, Inc.

Regina E. Herzlinger

Keywords: Health Industry;

Citation:
Herzlinger, Regina E. "Humana, Inc." Harvard Business School Case 182-068, March 1998. (Revised from original January 1982 version.)

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Teaching Note | HBS Case Collection | 1997

Measuring the Financial Performance of Nonprofit Organizations: Solutions Manual

Regina E. Herzlinger

Teaching Note for (1-197-111).

Keywords: Nonprofit Organizations; Finance; Performance Evaluation;

Citation:
Herzlinger, Regina E. "Measuring the Financial Performance of Nonprofit Organizations: Solutions Manual." Harvard Business School Teaching Note 197-112, May 1997.

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Case | HBS Case Collection | 1997 (Revised from original version)

University of Trent

Regina E. Herzlinger

Focuses on two issues: 1) technical systems that can be employed in nonprofit organizations for control and motivational purposes. Systems discussed range from payroll monitoring systems to zero-base budgeting and 2) the managerial environment needed for serious control efforts to take place.

Keywords: Nonprofit Organizations; Business or Company Management; Budgets and Budgeting; Governance Controls; Motivation and Incentives; Education Industry;

Citation:
Herzlinger, Regina E. "University of Trent." Harvard Business School Case 177-245, May 1997. (Revised from original June 1977 version.)

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Case | HBS Case Collection | 1997 (Revised from original version)

Hyatt Hill Health Center

Regina E. Herzlinger

Keywords: Health Industry;

Citation:
Herzlinger, Regina E. "Hyatt Hill Health Center." Harvard Business School Case 190-009, March 1997. (Revised from original August 1989 version.)

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Teaching Note | HBS Case Collection | 1996

Empire Blue Cross and Blue Shield (A)-(H) TN

Regina E. Herzlinger and Ramona Hilgenkamp

Teaching Note for (9-195-216--223).

Keywords: Insurance Industry;

Citation:
Herzlinger, Regina E., and Ramona Hilgenkamp. "Empire Blue Cross and Blue Shield (A)-(H) TN." Harvard Business School Teaching Note 197-013, July 1996.

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Teaching Note | HBS Case Collection | 1996 (Revised from original version)

University of Trent, Teaching Note

Regina E. Herzlinger

Teaching Note for (9-177-245).

Keywords: Higher Education; Education Industry;

Citation:
Herzlinger, Regina E. "University of Trent, Teaching Note." Harvard Business School Teaching Note 178-162, July 1996. (Revised from original February 1978 version.)

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Case | HBS Case Collection | 1995

Ending the Fishing Expedition: The Use of Real-Time MRI in Surgery

Regina E. Herzlinger and Ann Winslow

Keywords: Health; Innovation and Invention; Health Industry;

Citation:
Herzlinger, Regina E., and Ann Winslow. "Ending the Fishing Expedition: The Use of Real-Time MRI in Surgery." Harvard Business School Case 196-104, October 1995.

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Case | HBS Case Collection | 1995 (Revised from original version)

Empire Blue Cross and Blue Shield (A)

Regina E. Herzlinger and Ramona Hilgenkamp

Mounting financial losses and increasing public scrutiny present many challenges to the board of directors of a large nonprofit health insurer. This case series presents chronologically the increasing problems of the company.

Keywords: Governing and Advisory Boards; Corporate Governance; Financial Condition; Organizational Culture; Problems and Challenges; Nonprofit Organizations; Insurance Industry;

Citation:
Herzlinger, Regina E., and Ramona Hilgenkamp. "Empire Blue Cross and Blue Shield (A)." Harvard Business School Case 195-216, August 1995. (Revised from original April 1995 version.)

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Supplement | HBS Case Collection | 1995 (Revised from original 1995 version)

Empire Blue Cross and Blue Shield (B)

Regina E. Herzlinger and Ramona Hilgenkamp

Supplements the (A) case.

Keywords: Insurance Industry; Health Industry;

Citation:
Herzlinger, Regina E., and Ramona Hilgenkamp. "Empire Blue Cross and Blue Shield (B)." Harvard Business School Supplement 195-217, August 1995. (Revised from original April 1995 version.)

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Supplement | HBS Case Collection | 1995 (Revised from original 1995 version)

Empire Blue Cross and Blue Shield (C)

Regina E. Herzlinger and Ramona Hilgenkamp

Supplements the (A) case.

Keywords: Insurance Industry; Health Industry;

Citation:
Herzlinger, Regina E., and Ramona Hilgenkamp. "Empire Blue Cross and Blue Shield (C)." Harvard Business School Supplement 195-218, August 1995. (Revised from original April 1995 version.)

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Supplement | HBS Case Collection | 1995 (Revised from original 1995 version)

Empire Blue Cross and Blue Shield (D)

Regina E. Herzlinger and Ramona Hilgenkamp

Supplements the (A) case.

Keywords: Insurance Industry; Health Industry;

Citation:
Herzlinger, Regina E., and Ramona Hilgenkamp. "Empire Blue Cross and Blue Shield (D)." Harvard Business School Supplement 195-219, August 1995. (Revised from original April 1995 version.)

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Supplement | HBS Case Collection | 1995 (Revised from original 1995 version)

Empire Blue Cross and Blue Shield (E)

Regina E. Herzlinger and Ramona Hilgenkamp

Supplements the (A) case.

Keywords: Insurance Industry; Health Industry;

Citation:
Herzlinger, Regina E., and Ramona Hilgenkamp. "Empire Blue Cross and Blue Shield (E)." Harvard Business School Supplement 195-220, August 1995. (Revised from original April 1995 version.)

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Supplement | HBS Case Collection | 1995 (Revised from original 1995 version)

Empire Blue Cross and Blue Shield (F)

Regina E. Herzlinger and Ramona Hilgenkamp

Supplements the (A) case.

Keywords: Insurance Industry; Health Industry;

Citation:
Herzlinger, Regina E., and Ramona Hilgenkamp. "Empire Blue Cross and Blue Shield (F)." Harvard Business School Supplement 195-221, August 1995. (Revised from original April 1995 version.)

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Supplement | HBS Case Collection | 1995 (Revised from original 1995 version)

Empire Blue Cross and Blue Shield (G)

Regina E. Herzlinger and Ramona Hilgenkamp

Supplements the (A) case.

Keywords: Insurance Industry; Health Industry;

Citation:
Herzlinger, Regina E., and Ramona Hilgenkamp. "Empire Blue Cross and Blue Shield (G)." Harvard Business School Supplement 195-222, August 1995. (Revised from original April 1995 version.)

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Supplement | HBS Case Collection | 1995 (Revised from original 1995 version)

Empire Blue Cross and Blue Shield (H)

Regina E. Herzlinger and Ramona Hilgenkamp

Supplements the (A) case. Contains a denouement.

Keywords: Insurance Industry; Health Industry;

Citation:
Herzlinger, Regina E., and Ramona Hilgenkamp. "Empire Blue Cross and Blue Shield (H)." Harvard Business School Supplement 195-223, August 1995. (Revised from original April 1995 version.)

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Case | HBS Case Collection | 1995 (Revised from original version)

Medicare Payment for Drugs and Medical Devices

Regina E. Herzlinger

Keywords: Health Care and Treatment; Business and Government Relations; Medical Devices and Supplies Industry; Health Industry; Pharmaceutical Industry;

Citation:
Herzlinger, Regina E. "Medicare Payment for Drugs and Medical Devices." Harvard Business School Case 193-099, August 1995. (Revised from original February 1993 version.)

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Case | HBS Case Collection | 1995 (Revised from original version)

Trinity University

Regina E. Herzlinger

Keywords: Education Industry;

Citation:
Herzlinger, Regina E. "Trinity University." Harvard Business School Case 191-163, July 1995. (Revised from original March 1991 version.)

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Case | HBS Case Collection | 1995 (Revised from original version)

South Eye Institute

Regina E. Herzlinger and Wayne A. Adams

Keywords: Health Industry;

Citation:
Herzlinger, Regina E., and Wayne A. Adams. "South Eye Institute." Harvard Business School Case 193-140, July 1995. (Revised from original March 1993 version.)

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Background Note | HBS Case Collection | 1995

Health Information Industry Note

Regina E. Herzlinger and VJ Pappas

Keywords: Health; Information;

Citation:
Herzlinger, Regina E., and VJ Pappas. "Health Information Industry Note." Harvard Business School Background Note 195-206, February 1995.

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Teaching Note | HBS Case Collection | 1994 (Revised from original version)

Beverly Hospital and North Shore Birth Center TN

Regina E. Herzlinger

Keywords: Health Care and Treatment; Health Industry;

Citation:
Herzlinger, Regina E. "Beverly Hospital and North Shore Birth Center TN." Harvard Business School Teaching Note 193-022, March 1994. (Revised from original July 1992 version.)

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Case | HBS Case Collection | 1994 (Revised from original 1993 version)

Three New Opportunities and the Seven Skills of Management

Regina E. Herzlinger

Keywords: Opportunities; Management; Management Practices and Processes; Health Industry;

Citation:
Herzlinger, Regina E. "Three New Opportunities and the Seven Skills of Management." Harvard Business School Case 193-187, February 1994. (Revised from original June 1993 version.)

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Case | HBS Case Collection | 1993 (Revised from original version)

ABC Company

Regina E. Herzlinger

Keywords: Television Entertainment; Media; Media and Broadcasting Industry;

Citation:
Herzlinger, Regina E. "ABC Company." Harvard Business School Case 193-169, June 1993. (Revised from original May 1993 version.)

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Teaching Note | HBS Case Collection | 1993

Province of Ontario Translation Services TN

Regina E. Herzlinger

Keywords: Canada;

Citation:
Herzlinger, Regina E. "Province of Ontario Translation Services TN." Harvard Business School Teaching Note 193-125, May 1993.

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Case | HBS Case Collection | 1993 (Revised from original version)

New Hampshire-Vermont Hospitalization Service

Regina E. Herzlinger

Keywords: Health Industry;

Citation:
Herzlinger, Regina E. "New Hampshire-Vermont Hospitalization Service." Harvard Business School Case 175-243, May 1993. (Revised from original April 1975 version.)

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Case | HBS Case Collection | 1993 (Revised from original version)

Guaranteed Student Loan Program (A)

Regina E. Herzlinger

Keywords: Government Administration; Financing and Loans; Public Administration Industry;

Citation:
Herzlinger, Regina E. "Guaranteed Student Loan Program (A)." Harvard Business School Case 175-244, May 1993. (Revised from original April 1975 version.)

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Case | HBS Case Collection | 1993 (Revised from original version)

Frank Renaut College

Regina E. Herzlinger

Citation:
Herzlinger, Regina E. "Frank Renaut College." Harvard Business School Case 176-024, May 1993. (Revised from original August 1975 version.)

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Teaching Note | HBS Case Collection | 1993 (Revised from original version)

New Hampshire-Vermont Hospitalization Service, Teaching Note

Regina E. Herzlinger

Keywords: Health Care and Treatment; Health Industry;

Citation:
Herzlinger, Regina E. "New Hampshire-Vermont Hospitalization Service, Teaching Note." Harvard Business School Teaching Note 176-070, May 1993. (Revised from original October 1975 version.)

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Case | HBS Case Collection | 1993 (Revised from original version)

Province of Ontario Translation Services

Regina E. Herzlinger

Keywords: Canada;

Citation:
Herzlinger, Regina E. "Province of Ontario Translation Services." Harvard Business School Case 176-092, May 1993. (Revised from original November 1975 version.)

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Teaching Note | HBS Case Collection | 1993 (Revised from original version)

Guaranteed Student Loan Program (A), Teaching Note

Regina E. Herzlinger

Keywords: Education; Financing and Loans; Programs;

Citation:
Herzlinger, Regina E. "Guaranteed Student Loan Program (A), Teaching Note." Harvard Business School Teaching Note 176-195, May 1993. (Revised from original March 1976 version.)

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Teaching Note | HBS Case Collection | 1993 (Revised from original version)

Somerstown Public Schools (A), Teaching Note

Regina E. Herzlinger

Keywords: Education; Education Industry;

Citation:
Herzlinger, Regina E. "Somerstown Public Schools (A), Teaching Note." Harvard Business School Teaching Note 176-202, May 1993. (Revised from original March 1976 version.)

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Teaching Note | HBS Case Collection | 1993 (Revised from original version)

Frank Renaut College, Teaching Note

Regina E. Herzlinger

Keywords: Higher Education;

Citation:
Herzlinger, Regina E. "Frank Renaut College, Teaching Note." Harvard Business School Teaching Note 176-205, May 1993. (Revised from original March 1976 version.)

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Case | HBS Case Collection | 1993 (Revised from original version)

Budget Crisis of the Boston School Committee

Regina E. Herzlinger

Citation:
Herzlinger, Regina E. "Budget Crisis of the Boston School Committee." Harvard Business School Case 177-084, May 1993. (Revised from original November 1976 version.)

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Case | HBS Case Collection | 1993 (Revised from original version)

WJAC (A): The Birth of a Radio Station

Regina E. Herzlinger

Keywords: Media and Broadcasting Industry;

Citation:
Herzlinger, Regina E. "WJAC (A): The Birth of a Radio Station." Harvard Business School Case 177-157, May 1993. (Revised from original February 1977 version.)

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Case | HBS Case Collection | 1993 (Revised from original version)

WJAC (B): Financing a Growing Organization

Regina E. Herzlinger

Keywords: Organizations; Finance;

Citation:
Herzlinger, Regina E. "WJAC (B): Financing a Growing Organization." Harvard Business School Case 177-158, May 1993. (Revised from original February 1977 version.)

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Case | HBS Case Collection | 1993 (Revised from original version)

Children's Center (A)

Regina E. Herzlinger

Keywords: Nonprofit Organizations; Accounting;

Citation:
Herzlinger, Regina E. "Children's Center (A)." Harvard Business School Case 177-216, May 1993. (Revised from original April 1977 version.)

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Case | HBS Case Collection | 1993 (Revised from original version)

Children's Center (B)

Regina E. Herzlinger

Keywords: Nonprofit Organizations; Accounting;

Citation:
Herzlinger, Regina E. "Children's Center (B)." Harvard Business School Case 177-217, May 1993. (Revised from original April 1977 version.)

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Case | HBS Case Collection | 1993 (Revised from original version)

San Bernadino YWCA (A)

Regina E. Herzlinger

Keywords: California;

Citation:
Herzlinger, Regina E. "San Bernadino YWCA (A)." Harvard Business School Case 177-218, May 1993. (Revised from original April 1977 version.)

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Case | HBS Case Collection | 1993 (Revised from original version)

Concord University

Regina E. Herzlinger

Keywords: Higher Education; Education Industry;

Citation:
Herzlinger, Regina E. "Concord University." Harvard Business School Case 177-242, May 1993. (Revised from original May 1977 version.)

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Case | HBS Case Collection | 1993 (Revised from original version)

Pepys College

Regina E. Herzlinger

Keywords: Higher Education; Education Industry;

Citation:
Herzlinger, Regina E. "Pepys College." Harvard Business School Case 177-243, May 1993. (Revised from original May 1977 version.)

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Case | HBS Case Collection | 1993 (Revised from original version)

Harriman Center for Communications

Regina E. Herzlinger

Citation:
Herzlinger, Regina E. "Harriman Center for Communications." Harvard Business School Case 177-244, May 1993. (Revised from original May 1977 version.)

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Case | HBS Case Collection | 1993 (Revised from original version)

Widener College

Regina E. Herzlinger

Keywords: Higher Education; Education Industry;

Citation:
Herzlinger, Regina E. "Widener College." Harvard Business School Case 177-246, May 1993. (Revised from original June 1977 version.)

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Teaching Note | HBS Case Collection | 1993 (Revised from original version)

Children's Center (A), Teaching Note

Regina E. Herzlinger

Keywords: Teaching; Information;

Citation:
Herzlinger, Regina E. "Children's Center (A), Teaching Note." Harvard Business School Teaching Note 177-252, May 1993. (Revised from original September 1977 version.)

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Teaching Note | HBS Case Collection | 1993 (Revised from original version)

Harriman Center for Communications, Teaching Note

Regina E. Herzlinger

Keywords: Communication;

Citation:
Herzlinger, Regina E. "Harriman Center for Communications, Teaching Note." Harvard Business School Teaching Note 177-255, May 1993. (Revised from original October 1977 version.)

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Teaching Note | HBS Case Collection | 1993 (Revised from original version)

Pepys College, Teaching Note

Regina E. Herzlinger

Keywords: Higher Education; Education Industry;

Citation:
Herzlinger, Regina E. "Pepys College, Teaching Note." Harvard Business School Teaching Note 177-256, May 1993. (Revised from original September 1977 version.)

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Case | HBS Case Collection | 1993 (Revised from original version)

West Side Highway

Regina E. Herzlinger

Citation:
Herzlinger, Regina E. "West Side Highway." Harvard Business School Case 178-053, May 1993. (Revised from original September 1977 version.)

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Case | HBS Case Collection | 1993 (Revised from original version)

Child Care Task Force

Regina E. Herzlinger

Citation:
Herzlinger, Regina E. "Child Care Task Force." Harvard Business School Case 178-078, May 1993. (Revised from original October 1977 version.)

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Case | HBS Case Collection | 1993 (Revised from original version)

Leicester Polytechnic Institute

Regina E. Herzlinger

Keywords: Education Industry;

Citation:
Herzlinger, Regina E. "Leicester Polytechnic Institute." Harvard Business School Case 178-079, May 1993. (Revised from original October 1977 version.)

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Teaching Note | HBS Case Collection | 1993 (Revised from original version)

Mayfair School System, Teaching Note

Regina E. Herzlinger

Keywords: Education; Education Industry;

Citation:
Herzlinger, Regina E. "Mayfair School System, Teaching Note." Harvard Business School Teaching Note 178-087, May 1993. (Revised from original October 1977 version.)

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Teaching Note | HBS Case Collection | 1993 (Revised from original version)

Children's Center (B), Teaching Note

Regina E. Herzlinger

Keywords: Teaching; Information;

Citation:
Herzlinger, Regina E. "Children's Center (B), Teaching Note." Harvard Business School Teaching Note 178-094, May 1993. (Revised from original October 1977 version.)

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Teaching Note | HBS Case Collection | 1993 (Revised from original version)

WJAC (B): Financing a Growing Organization, Teaching Note

Regina E. Herzlinger

Keywords: Corporate Finance; Media and Broadcasting Industry;

Citation:
Herzlinger, Regina E. "WJAC (B): Financing a Growing Organization, Teaching Note." Harvard Business School Teaching Note 178-097, May 1993. (Revised from original October 1977 version.)

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Teaching Note | HBS Case Collection | 1993 (Revised from original version)

Leichester Polytechnic Institute, Teaching Note

Regina E. Herzlinger

Keywords: Higher Education; Education Industry;

Citation:
Herzlinger, Regina E. "Leichester Polytechnic Institute, Teaching Note." Harvard Business School Teaching Note 178-103, May 1993. (Revised from original November 1977 version.)

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Teaching Note | HBS Case Collection | 1993 (Revised from original version)

Concord University, Teaching Note

Regina E. Herzlinger

Keywords: Higher Education; Education Industry;

Citation:
Herzlinger, Regina E. "Concord University, Teaching Note." Harvard Business School Teaching Note 178-150, May 1993. (Revised from original January 1977 version.)

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Teaching Note | HBS Case Collection | 1993 (Revised from original version)

Budget Crisis of the Boston School System, Teaching Note

Regina E. Herzlinger

Keywords: Education; Budgets and Budgeting; Education Industry;

Citation:
Herzlinger, Regina E. "Budget Crisis of the Boston School System, Teaching Note." Harvard Business School Teaching Note 178-153, May 1993. (Revised from original January 1978 version.)

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Teaching Note | HBS Case Collection | 1993 (Revised from original version)

Widener College, Teaching Note

Regina E. Herzlinger

Keywords: Higher Education; Education Industry;

Citation:
Herzlinger, Regina E. "Widener College, Teaching Note." Harvard Business School Teaching Note 178-155, May 1993. (Revised from original January 1978 version.)

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Teaching Note | HBS Case Collection | 1993 (Revised from original version)

Child Care Task Force, Teaching Note

Regina E. Herzlinger

Keywords: Welfare or Wellbeing; Health Industry;

Citation:
Herzlinger, Regina E. "Child Care Task Force, Teaching Note." Harvard Business School Teaching Note 178-209, May 1993. (Revised from original April 1978 version.)

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Case | HBS Case Collection | 1993 (Revised from original version)

Replacing VORTAC

Regina E. Herzlinger

Citation:
Herzlinger, Regina E. "Replacing VORTAC." Harvard Business School Case 179-012, May 1993. (Revised from original July 1978 version.)

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Case | HBS Case Collection | 1993 (Revised from original version)

Community Television of Southern California: KCET

Regina E. Herzlinger

Keywords: Media and Broadcasting Industry; California;

Citation:
Herzlinger, Regina E. "Community Television of Southern California: KCET." Harvard Business School Case 179-046, May 1993. (Revised from original August 1978 version.)

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Teaching Note | HBS Case Collection | 1993 (Revised from original version)

West Side Highway, Teaching Note

Regina E. Herzlinger

Keywords: Transportation Networks;

Citation:
Herzlinger, Regina E. "West Side Highway, Teaching Note." Harvard Business School Teaching Note 179-091, May 1993. (Revised from original December 1978 version.)

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Case | HBS Case Collection | 1993 (Revised from original version)

MASSPORT

Regina E. Herzlinger

Keywords: Transportation; Transportation Industry;

Citation:
Herzlinger, Regina E. "MASSPORT." Harvard Business School Case 179-169, May 1993. (Revised from original April 1979 version.)

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Teaching Note | HBS Case Collection | 1993 (Revised from original version)

Community Television of Southern California: KCET, Teaching Note

Regina E. Herzlinger

Keywords: Media; Media and Broadcasting Industry; California;

Citation:
Herzlinger, Regina E. "Community Television of Southern California: KCET, Teaching Note." Harvard Business School Teaching Note 179-187, May 1993. (Revised from original April 1979 version.)

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Case | HBS Case Collection | 1993 (Revised from original version)

Davis Graduate School

Regina E. Herzlinger

Keywords: Business Education;

Citation:
Herzlinger, Regina E. "Davis Graduate School." Harvard Business School Case 180-038, May 1993. (Revised from original November 1979 version.)

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Case | HBS Case Collection | 1993 (Revised from original version)

Grayson University Police Department

Regina E. Herzlinger

Citation:
Herzlinger, Regina E. "Grayson University Police Department." Harvard Business School Case 180-044, May 1993. (Revised from original October 1979 version.)

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Case | HBS Case Collection | 1993 (Revised from original version)

Guilford County Girl Scout Council

Regina E. Herzlinger

Citation:
Herzlinger, Regina E. "Guilford County Girl Scout Council." Harvard Business School Case 180-091, May 1993. (Revised from original August 1979 version.)

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Case | HBS Case Collection | 1993 (Revised from original version)

Janus Designs Ltd.

Regina E. Herzlinger

Citation:
Herzlinger, Regina E. "Janus Designs Ltd." Harvard Business School Case 182-032, May 1993. (Revised from original July 1981 version.)

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Case | HBS Case Collection | 1993 (Revised from original version)

Wabash (A)

Regina E. Herzlinger

Citation:
Herzlinger, Regina E. "Wabash (A)." Harvard Business School Case 182-248, May 1993. (Revised from original April 1982 version.)

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Teaching Note | HBS Case Collection | 1993 (Revised from original version)

Janus Designs Ltd., Teaching Note

Regina E. Herzlinger

Keywords: Education; Information;

Citation:
Herzlinger, Regina E. "Janus Designs Ltd., Teaching Note." Harvard Business School Teaching Note 183-124, May 1993. (Revised from original May 1983 version.)

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Case | HBS Case Collection | 1993 (Revised from original version)

Hospital Replacement Decision

Regina E. Herzlinger

Keywords: Buildings and Facilities; Decision Making; Health Industry;

Citation:
Herzlinger, Regina E. "Hospital Replacement Decision." Harvard Business School Case 183-207, May 1993. (Revised from original June 1983 version.)

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Teaching Note | HBS Case Collection | 1993 (Revised from original version)

Hospital Replacement Decision, Teaching Note

Regina E. Herzlinger

Keywords: Decision Making;

Citation:
Herzlinger, Regina E. "Hospital Replacement Decision, Teaching Note." Harvard Business School Teaching Note 184-008, May 1993. (Revised from original July 1983 version.)

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Teaching Note | HBS Case Collection | 1993 (Revised from original version)

Wabash (A) and (B), Teaching Note

Regina E. Herzlinger

Keywords: Rail Transportation; Rail Industry;

Citation:
Herzlinger, Regina E. "Wabash (A) and (B), Teaching Note." Harvard Business School Teaching Note 185-070, May 1993. (Revised from original November 1984 version.)

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Case | HBS Case Collection | 1993 (Revised from original version)

Hospital Corp. of America and McLean Hospital

Regina E. Herzlinger

Keywords: Health Industry;

Citation:
Herzlinger, Regina E. "Hospital Corp. of America and McLean Hospital." Harvard Business School Case 185-089, May 1993. (Revised from original January 1985 version.)

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Case | HBS Case Collection | 1993 (Revised from original version)

North Shore Birth Center

Regina E. Herzlinger

Keywords: Health Care and Treatment; Health Industry;

Citation:
Herzlinger, Regina E. "North Shore Birth Center." Harvard Business School Case 185-109, May 1993. (Revised from original March 1985 version.)

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Case | HBS Case Collection | 1993 (Revised from original version)

Mediplex Group, Inc.

Regina E. Herzlinger

Citation:
Herzlinger, Regina E. "Mediplex Group, Inc." Harvard Business School Case 185-123, May 1993. (Revised from original March 1985 version.)

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Case | HBS Case Collection | 1993 (Revised from original version)

Spacelabs (A)

Regina E. Herzlinger

Keywords: Aerospace Industry;

Citation:
Herzlinger, Regina E. "Spacelabs (A)." Harvard Business School Case 185-129, May 1993. (Revised from original April 1985 version.)

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Case | HBS Case Collection | 1993 (Revised from original version)

Center for Nutritional Research

Regina E. Herzlinger

Keywords: Nutrition; Research; Health Industry;

Citation:
Herzlinger, Regina E. "Center for Nutritional Research." Harvard Business School Case 185-145, May 1993. (Revised from original April 1985 version.)

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Case | HBS Case Collection | 1993 (Revised from original version)

Computers in Medicine

Regina E. Herzlinger

Citation:
Herzlinger, Regina E. "Computers in Medicine." Harvard Business School Case 186-282, May 1993. (Revised from original April 1986 version.)

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Case | HBS Case Collection | 1993 (Revised from original version)

Beverly Hospital

Regina E. Herzlinger

Keywords: Health Industry;

Citation:
Herzlinger, Regina E. "Beverly Hospital." Harvard Business School Case 187-091, May 1993. (Revised from original December 1986 version.)

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Case | HBS Case Collection | 1993 (Revised from original version)

Technology Transfer: Anti-Inflammatory Discovery (A)

Regina E. Herzlinger

Keywords: Technology; Knowledge Dissemination; Health Industry;

Citation:
Herzlinger, Regina E. "Technology Transfer: Anti-Inflammatory Discovery (A)." Harvard Business School Case 189-165, May 1993. (Revised from original April 1989 version.)

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Case | HBS Case Collection | 1993 (Revised from original version)

Novel Combination of Two Drugs (A)

Regina E. Herzlinger

Keywords: Pharmaceutical Industry;

Citation:
Herzlinger, Regina E. "Novel Combination of Two Drugs (A)." Harvard Business School Case 189-168, May 1993. (Revised from original April 1989 version.)

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Case | HBS Case Collection | 1993 (Revised from original version)

Boston Sobriety Development, Inc.

Regina E. Herzlinger

Keywords: Health Industry; Boston;

Citation:
Herzlinger, Regina E. "Boston Sobriety Development, Inc." Harvard Business School Case 190-037, May 1993. (Revised from original September 1989 version.)

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Case | HBS Case Collection | 1993 (Revised from original version)

Computer Company's Health Plan

Regina E. Herzlinger

Keywords: Health; Insurance;

Citation:
Herzlinger, Regina E. "Computer Company's Health Plan." Harvard Business School Case 190-038, May 1993. (Revised from original August 1989 version.)

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Teaching Note | HBS Case Collection | 1993 (Revised from original version)

Hyatt Hill Health Center, Teaching Note

Regina E. Herzlinger

Keywords: Health; Health Industry;

Citation:
Herzlinger, Regina E. "Hyatt Hill Health Center, Teaching Note." Harvard Business School Teaching Note 192-121, May 1993. (Revised from original May 1992 version.)

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Teaching Note | HBS Case Collection | 1993

San Bernadino YWCA (A) TN

Regina E. Herzlinger

Keywords: Entertainment and Recreation Industry; California;

Citation:
Herzlinger, Regina E. "San Bernadino YWCA (A) TN." Harvard Business School Teaching Note 193-105, May 1993.

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Teaching Note | HBS Case Collection | 1993

WJAC (A)--The Birth of a Radio Station TN

Regina E. Herzlinger

Keywords: Media; Business Startups; Media and Broadcasting Industry;

Citation:
Herzlinger, Regina E. "WJAC (A)--The Birth of a Radio Station TN." Harvard Business School Teaching Note 193-106, May 1993.

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Teaching Note | HBS Case Collection | 1993

Guilford County Girl Scout Council TN

Regina E. Herzlinger

Keywords: Nonprofit Organizations;

Citation:
Herzlinger, Regina E. "Guilford County Girl Scout Council TN." Harvard Business School Teaching Note 193-107, May 1993.

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Teaching Note | HBS Case Collection | 1993

MASSPORT TN

Regina E. Herzlinger

Keywords: Transportation Industry; Massachusetts;

Citation:
Herzlinger, Regina E. "MASSPORT TN." Harvard Business School Teaching Note 193-108, May 1993.

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Teaching Note | HBS Case Collection | 1993

Davis Graduate School TN

Regina E. Herzlinger

Keywords: Higher Education; Education Industry;

Citation:
Herzlinger, Regina E. "Davis Graduate School TN." Harvard Business School Teaching Note 193-109, May 1993.

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Teaching Note | HBS Case Collection | 1993

Dearden College TN

Regina E. Herzlinger

Keywords: Higher Education; Education Industry;

Citation:
Herzlinger, Regina E. "Dearden College TN." Harvard Business School Teaching Note 193-110, May 1993.

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Teaching Note | HBS Case Collection | 1993

Nasus Clinic TN

Regina E. Herzlinger

Keywords: Health Care and Treatment; Health Industry;

Citation:
Herzlinger, Regina E. "Nasus Clinic TN." Harvard Business School Teaching Note 193-111, May 1993.

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Teaching Note | HBS Case Collection | 1993

Grayson University Police Force TN

Regina E. Herzlinger

Keywords: Higher Education; Law Enforcement; Education Industry;

Citation:
Herzlinger, Regina E. "Grayson University Police Force TN." Harvard Business School Teaching Note 193-112, May 1993.

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Case | HBS Case Collection | 1993

Nasus School of Art

Regina E. Herzlinger

Keywords: Fine Arts Industry; Education Industry;

Citation:
Herzlinger, Regina E. "Nasus School of Art." Harvard Business School Case 193-113, May 1993.

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Teaching Note | HBS Case Collection | 1993

Nasus School of Art TN

Regina E. Herzlinger

Keywords: Education; Education Industry;

Citation:
Herzlinger, Regina E. "Nasus School of Art TN." Harvard Business School Teaching Note 193-114, May 1993.

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Case | HBS Case Collection | 1993

Alexander Hospital Gift Shoppe

Regina E. Herzlinger

Keywords: Retail Industry; Health Industry;

Citation:
Herzlinger, Regina E. "Alexander Hospital Gift Shoppe." Harvard Business School Case 193-117, May 1993.

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Teaching Note | HBS Case Collection | 1993

Alexander Hospital Gift Shoppe TN

Regina E. Herzlinger

Keywords: Health Care and Treatment; Health Industry; Retail Industry;

Citation:
Herzlinger, Regina E. "Alexander Hospital Gift Shoppe TN." Harvard Business School Teaching Note 193-118, May 1993.

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Case | HBS Case Collection | 1993

Lourdville Health Center

Regina E. Herzlinger

Keywords: Health Industry;

Citation:
Herzlinger, Regina E. "Lourdville Health Center." Harvard Business School Case 193-119, May 1993.

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Teaching Note | HBS Case Collection | 1993

Lourdville Health Center TN

Regina E. Herzlinger

Keywords: Health Care and Treatment; Health Industry;

Citation:
Herzlinger, Regina E. "Lourdville Health Center TN." Harvard Business School Teaching Note 193-120, May 1993.

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Case | HBS Case Collection | 1993

Vocational Educational Club-- The Missing Cash Dilemma

Regina E. Herzlinger

Keywords: Education; Crime and Corruption; Cash;

Citation:
Herzlinger, Regina E. "Vocational Educational Club-- The Missing Cash Dilemma." Harvard Business School Case 193-121, May 1993.

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Teaching Note | HBS Case Collection | 1993

Vocational Educational Club-- The Missing Cash Dilemma TN

Regina E. Herzlinger

Keywords: Cash; Problems and Challenges;

Citation:
Herzlinger, Regina E. "Vocational Educational Club-- The Missing Cash Dilemma TN." Harvard Business School Teaching Note 193-122, May 1993.

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Teaching Note | HBS Case Collection | 1993

Museum Accounting Methods Controversy TN, The

Regina E. Herzlinger

Keywords: Accounting; Problems and Challenges; Arts; Fine Arts Industry;

Citation:
Herzlinger, Regina E. "Museum Accounting Methods Controversy TN, The." Harvard Business School Teaching Note 193-124, May 1993.

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Teaching Note | HBS Case Collection | 1993

Replacing VORTAC TN

Regina E. Herzlinger

Citation:
Herzlinger, Regina E. "Replacing VORTAC TN." Harvard Business School Teaching Note 193-170, May 1993.

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Exercise | 1993 (Revised from original version)

Mayfair School System

Regina E. Herzlinger

Keywords: Education; Education Industry;

Citation:
Herzlinger, Regina E. "Mayfair School System." Harvard Business School Exercise 176-041, May 1993. (Revised from original September 1975 version.)

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Exercise | 1993 (Revised from original version)

Nasus Clinic

Regina E. Herzlinger

Keywords: Health Industry;

Citation:
Herzlinger, Regina E. "Nasus Clinic." Harvard Business School Exercise 178-021, May 1993. (Revised from original August 1977 version.)

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Exercise | 1993

Museum Accounting Methods Controversy, The

Regina E. Herzlinger

Keywords: Accounting;

Citation:
Herzlinger, Regina E. "Museum Accounting Methods Controversy, The." Harvard Business School Exercise 193-123, May 1993.

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Case | HBS Case Collection | 1993

West Paces Medical Center

Regina E. Herzlinger and Sharon Kleefield

Keywords: Health Industry;

Citation:
Herzlinger, Regina E., and Sharon Kleefield. "West Paces Medical Center." Harvard Business School Case 193-139, March 1993.

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Supplement | HBS Case Collection | 1992 (Revised from original version)

Technology Transfer: Anti-Inflammatory Drug (B)

Regina E. Herzlinger

Keywords: Health;

Citation:
Herzlinger, Regina E. "Technology Transfer: Anti-Inflammatory Drug (B)." Harvard Business School Supplement 189-166, July 1992. (Revised from original April 1989 version.)

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Supplement | HBS Case Collection | 1992 (Revised from original version)

Technology Transfer: Anti-Inflammatory Drug (C)

Regina E. Herzlinger

Keywords: Health;

Citation:
Herzlinger, Regina E. "Technology Transfer: Anti-Inflammatory Drug (C)." Harvard Business School Supplement 189-167, July 1992. (Revised from original April 1989 version.)

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Teaching Note | HBS Case Collection | 1992

Boston Sobriety Development, Inc., Teaching Note

Regina E. Herzlinger

Keywords: Boston;

Citation:
Herzlinger, Regina E. "Boston Sobriety Development, Inc., Teaching Note." Harvard Business School Teaching Note 192-114, June 1992.

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Teaching Note | HBS Case Collection | 1992

Hospital Replacement Decision, Hospital Corp. of America: Financial Analysis, and Humana, Inc., Teaching Note

Regina E. Herzlinger

Keywords: Health Care and Treatment; Decision Making; Finance; Insurance Industry; Health Industry; United States;

Citation:
Herzlinger, Regina E. "Hospital Replacement Decision, Hospital Corp. of America: Financial Analysis, and Humana, Inc., Teaching Note." Harvard Business School Teaching Note 192-120, June 1992.

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Teaching Note | HBS Case Collection | 1992

New England Critical Care, Inc., Teaching Note

Regina E. Herzlinger

Keywords: Health Care and Treatment; Health Industry; New England;

Citation:
Herzlinger, Regina E. "New England Critical Care, Inc., Teaching Note." Harvard Business School Teaching Note 192-123, June 1992.

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Teaching Note | HBS Case Collection | 1992

Spacelabs (A) and (B), Teaching Note

Regina E. Herzlinger

Keywords: Information;

Citation:
Herzlinger, Regina E. "Spacelabs (A) and (B), Teaching Note." Harvard Business School Teaching Note 192-125, June 1992.

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Teaching Note | HBS Case Collection | 1992

Health Stop: Strategy, Teaching Note

Regina E. Herzlinger

Keywords: Strategy;

Citation:
Herzlinger, Regina E. "Health Stop: Strategy, Teaching Note." Harvard Business School Teaching Note 192-117, June 1992.

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Teaching Note | HBS Case Collection | 1992 (Revised from original version)

Health Stop: Production Process, Teaching Note

Regina E. Herzlinger

Keywords: Production; Health Industry;

Citation:
Herzlinger, Regina E. "Health Stop: Production Process, Teaching Note." Harvard Business School Teaching Note 192-118, June 1992. (Revised from original May 1992 version.)

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Teaching Note | HBS Case Collection | 1992

Novel Combination of Two Drugs (B) and (C) and Technology Transfer Anti-Inflammatory Drug (B) and (C), Teaching Note

Regina E. Herzlinger

Keywords: Innovation and Invention; Technology; Pharmaceutical Industry;

Citation:
Herzlinger, Regina E. "Novel Combination of Two Drugs (B) and (C) and Technology Transfer Anti-Inflammatory Drug (B) and (C), Teaching Note." Harvard Business School Teaching Note 192-124, June 1992.

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Teaching Note | HBS Case Collection | 1992

U.S. Health Care Systems, Prospectus and Maxicare Health Plans, Inc., Teaching Note

Regina E. Herzlinger

Keywords: Health Care and Treatment; Insurance Industry; Health Industry;

Citation:
Herzlinger, Regina E. "U.S. Health Care Systems, Prospectus and Maxicare Health Plans, Inc., Teaching Note." Harvard Business School Teaching Note 192-127, June 1992.

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Teaching Note | HBS Case Collection | 1992

Episcopal Retirement Homes, Inc., Teaching Note

Regina E. Herzlinger

Keywords: Civil Society or Community; Health Industry;

Citation:
Herzlinger, Regina E. "Episcopal Retirement Homes, Inc., Teaching Note." Harvard Business School Teaching Note 192-131, June 1992.

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Teaching Note | HBS Case Collection | 1992

Genetics Institute, Inc., Teaching Note

Regina E. Herzlinger and James T. Rhea

Keywords: Genetics;

Citation:
Herzlinger, Regina E., and James T. Rhea. "Genetics Institute, Inc., Teaching Note." Harvard Business School Teaching Note 192-132, June 1992.

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Teaching Note | HBS Case Collection | 1992

Visiting Nurse Service of New York, Teaching Note

Regina E. Herzlinger

Keywords: Health Care and Treatment; Health Industry;

Citation:
Herzlinger, Regina E. "Visiting Nurse Service of New York, Teaching Note." Harvard Business School Teaching Note 192-133, June 1992.

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Teaching Note | HBS Case Collection | 1992 (Revised from original version)

Computers in Medicine, Teaching Note

Regina E. Herzlinger

Keywords: Hardware; Health;

Citation:
Herzlinger, Regina E. "Computers in Medicine, Teaching Note." Harvard Business School Teaching Note 187-124, May 1992. (Revised from original March 1987 version.)

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Teaching Note | HBS Case Collection | 1992

Hospital Corp. of America and McLean Hospital, Teaching Note

Regina E. Herzlinger

Keywords: Health Care and Treatment; Health Industry;

Citation:
Herzlinger, Regina E. "Hospital Corp. of America and McLean Hospital, Teaching Note." Harvard Business School Teaching Note 192-119, May 1992.

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Teaching Note | HBS Case Collection | 1992

Mediplex Group, Inc., Teaching Note

Regina E. Herzlinger

Keywords: Health Industry; United States;

Citation:
Herzlinger, Regina E. "Mediplex Group, Inc., Teaching Note." Harvard Business School Teaching Note 192-122, May 1992.

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Teaching Note | HBS Case Collection | 1992

Trinity University, Teaching Note

Regina E. Herzlinger

Keywords: Higher Education;

Citation:
Herzlinger, Regina E. "Trinity University, Teaching Note." Harvard Business School Teaching Note 192-126, May 1992.

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Case | HBS Case Collection | 1991 (Revised from original version)

Health Promotion Centers of New England

Regina E. Herzlinger

Keywords: Health; Health Industry; New England;

Citation:
Herzlinger, Regina E. "Health Promotion Centers of New England." Harvard Business School Case 192-035, November 1991. (Revised from original September 1991 version.)

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Case | HBS Case Collection | 1991 (Revised from original version)

Salem Hospital

Regina E. Herzlinger

Keywords: Health Care and Treatment; Health Industry;

Citation:
Herzlinger, Regina E. "Salem Hospital." Harvard Business School Case 178-063, October 1991. (Revised from original September 1976 version.)

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Case | HBS Case Collection | 1991 (Revised from original version)

Metropolitan Museum of Art--1972

Regina E. Herzlinger

Keywords: Arts; Fine Arts Industry;

Citation:
Herzlinger, Regina E. "Metropolitan Museum of Art--1972." Harvard Business School Case 179-056, September 1991. (Revised from original September 1978 version.)

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Case | HBS Case Collection | 1991 (Revised from original version)

Williamstown Community Hospital

Regina E. Herzlinger

Keywords: Health Industry;

Citation:
Herzlinger, Regina E. "Williamstown Community Hospital." Harvard Business School Case 178-226, August 1991. (Revised from original June 1978 version.)

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Case | HBS Case Collection | 1991 (Revised from original version)

St. Mary's Hospital

Regina E. Herzlinger

Keywords: Health Industry;

Citation:
Herzlinger, Regina E. "St. Mary's Hospital." Harvard Business School Case 178-196, August 1991. (Revised from original April 1978 version.)

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Case | HBS Case Collection | 1991 (Revised from original version)

King Community Hospital

Regina E. Herzlinger

Keywords: Health Industry;

Citation:
Herzlinger, Regina E. "King Community Hospital." Harvard Business School Case 176-026, August 1991. (Revised from original September 1975 version.)

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Case | HBS Case Collection | 1991 (Revised from original version)

Exercise in Fund Accounting: Igertown, Georgia

Regina E. Herzlinger

Keywords: Accounting;

Citation:
Herzlinger, Regina E. "Exercise in Fund Accounting: Igertown, Georgia." Harvard Business School Case 176-040, August 1991. (Revised from original September 1975 version.)

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Case | HBS Case Collection | 1991 (Revised from original version)

University Hospital

Regina E. Herzlinger

Keywords: Health Care and Treatment; Health Industry;

Citation:
Herzlinger, Regina E. "University Hospital." Harvard Business School Case 176-020, August 1991. (Revised from original August 1975 version.)

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Case | HBS Case Collection | 1990

Paper Chase

Regina E. Herzlinger

Citation:
Herzlinger, Regina E. "Paper Chase." Harvard Business School Case 190-109, January 1990.

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Case | HBS Case Collection | 1989 (Revised from original version)

GI Wars: Tums vs. Rolaids--Positioning Over-the-Counter Drugs

Regina E. Herzlinger

Keywords: Health; Product Positioning; Pharmaceutical Industry;

Citation:
Herzlinger, Regina E. "GI Wars: Tums vs. Rolaids--Positioning Over-the-Counter Drugs." Harvard Business School Case 189-118, August 1989. (Revised from original March 1989 version.)

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Case | HBS Case Collection | 1989 (Revised from original version)

New England Critical Care, Inc.

Regina E. Herzlinger

Keywords: Health Industry; New England;

Citation:
Herzlinger, Regina E. "New England Critical Care, Inc." Harvard Business School Case 185-104, July 1989. (Revised from original March 1985 version.)

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Background Note | HBS Case Collection | 1989 (Revised from original version)

Note on the Hospital Information Systems Industry

Regina E. Herzlinger

Keywords: Information Technology; Health Care and Treatment;

Citation:
Herzlinger, Regina E. "Note on the Hospital Information Systems Industry." Harvard Business School Background Note 187-092, July 1989. (Revised from original December 1986 version.)

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Supplement | HBS Case Collection | 1989

Novel Combination of Two Drugs (B)

Regina E. Herzlinger

Keywords: Health;

Citation:
Herzlinger, Regina E. "Novel Combination of Two Drugs (B)." Harvard Business School Supplement 189-169, April 1989.

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Supplement | HBS Case Collection | 1989

Novel Combination of Two Drugs (C)

Regina E. Herzlinger

Keywords: Health;

Citation:
Herzlinger, Regina E. "Novel Combination of Two Drugs (C)." Harvard Business School Supplement 189-170, April 1989.

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Background Note | HBS Case Collection | 1989

Note on Health Promotion in the Workplace

Regina E. Herzlinger

Keywords: Health;

Citation:
Herzlinger, Regina E. "Note on Health Promotion in the Workplace." Harvard Business School Background Note 189-070, March 1989.

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Teaching Note | HBS Case Collection | 1988

Maxicare Health Plans, Inc., Teaching Note

Regina E. Herzlinger

Keywords: Health;

Citation:
Herzlinger, Regina E. "Maxicare Health Plans, Inc., Teaching Note." Harvard Business School Teaching Note 189-123, December 1988.

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Case | HBS Case Collection | 1988 (Revised from original version)

Hospital Corp. of America: Financial Analysis

Regina E. Herzlinger

Keywords: Financial Condition; Health Industry; United States;

Citation:
Herzlinger, Regina E. "Hospital Corp. of America: Financial Analysis." Harvard Business School Case 183-180, November 1988. (Revised from original March 1983 version.)

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Case | HBS Case Collection | 1988 (Revised from original version)

Maxicare Health Plans, Inc.

Regina E. Herzlinger

Keywords: Health Industry;

Citation:
Herzlinger, Regina E. "Maxicare Health Plans, Inc." Harvard Business School Case 186-281, November 1988. (Revised from original March 1986 version.)

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Background Note | HBS Case Collection | 1988 (Revised from original version)

Note on Psychiatric Services

Regina E. Herzlinger

Keywords: Medical Specialties;

Citation:
Herzlinger, Regina E. "Note on Psychiatric Services." Harvard Business School Background Note 187-087, November 1988. (Revised from original December 1986 version.)

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Background Note | HBS Case Collection | 1988 (Revised from original version)

Note on Long-Term Care

Regina E. Herzlinger

Keywords: Health Care and Treatment;

Citation:
Herzlinger, Regina E. "Note on Long-Term Care." Harvard Business School Background Note 187-093, November 1988. (Revised from original December 1986 version.)

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Teaching Note | HBS Case Collection | 1988 (Revised from original version)

Health Stop (A) and (B), Teaching Note

Regina E. Herzlinger

Keywords: Health; Health Industry;

Citation:
Herzlinger, Regina E. "Health Stop (A) and (B), Teaching Note." Harvard Business School Teaching Note 187-125, September 1988. (Revised from original March 1987 version.)

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Background Note | HBS Case Collection | 1988

Note on the Pharmaceutical Industry

Regina E. Herzlinger

Keywords: Pharmaceutical Industry;

Citation:
Herzlinger, Regina E. "Note on the Pharmaceutical Industry." Harvard Business School Background Note 189-076, September 1988.

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Case | HBS Case Collection | 1987 (Revised from original version)

Harvard-Radcliffe Colleges: The Joint 25th Reunion

Regina E. Herzlinger

Keywords: Higher Education;

Citation:
Herzlinger, Regina E. "Harvard-Radcliffe Colleges: The Joint 25th Reunion." Harvard Business School Case 187-131, April 1987. (Revised from original February 1987 version.)

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Case | HBS Case Collection | 1986 (Revised from original version)

Simonson Electric

Regina E. Herzlinger

Citation:
Herzlinger, Regina E. "Simonson Electric." Harvard Business School Case 182-045, March 1986. (Revised from original July 1981 version.)

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Case | HBS Case Collection | 1986

Episcopal Retirement Homes, Inc.

Regina E. Herzlinger

Citation:
Herzlinger, Regina E. "Episcopal Retirement Homes, Inc." Harvard Business School Case 186-246, March 1986.

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Case | HBS Case Collection | 1985 (Revised from original version)

Kensington Cycle, Inc.

Regina E. Herzlinger

Citation:
Herzlinger, Regina E. "Kensington Cycle, Inc." Harvard Business School Case 182-031, December 1985. (Revised from original July 1981 version.)

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Teaching Note | HBS Case Collection | 1985 (Revised from original version)

Empire Glass (A), Teaching Note

Regina E. Herzlinger

Teaching Note for (9-109-043).

Keywords: Manufacturing Industry;

Citation:
Herzlinger, Regina E. "Empire Glass (A), Teaching Note." Harvard Business School Teaching Note 109-067, July 1985. (Revised from original April 1964 version.)

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Case | HBS Case Collection | 1984 (Revised from original version)

International Harvester: Purchasing Inflation Offset System

Regina E. Herzlinger and Kenneth A. Merchant

Keywords: Inflation and Deflation; Agriculture and Agribusiness Industry; Manufacturing Industry;

Citation:
Herzlinger, Regina E., and Kenneth A. Merchant. "International Harvester: Purchasing Inflation Offset System." Harvard Business School Case 181-090, January 1984. (Revised from original February 1981 version.)

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Background Note | HBS Case Collection | 1982

Proprietary Hospital Industry, Background Note

Regina E. Herzlinger

Keywords: For-Profit Firms; Health Care and Treatment; Health Industry;

Citation:
Herzlinger, Regina E. "Proprietary Hospital Industry, Background Note." Harvard Business School Background Note 182-066, January 1982.

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Case | HBS Case Collection | 1981

Chrysler Corp.--1981

Regina E. Herzlinger

Keywords: Auto Industry;

Citation:
Herzlinger, Regina E. "Chrysler Corp.--1981." Harvard Business School Case 182-061, October 1981.

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Exercise | 1981 (Revised from original version)

Chilton House, Inc.

Regina E. Herzlinger

Citation:
Herzlinger, Regina E. "Chilton House, Inc." Harvard Business School Exercise 181-047, June 1981. (Revised from original October 1980 version.)

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Exercise | 1981

Jefferson Dry Cleaners

Regina E. Herzlinger

Keywords: Apparel and Accessories Industry;

Citation:
Herzlinger, Regina E. "Jefferson Dry Cleaners." Harvard Business School Exercise 181-048, January 1981.

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Case | HBS Case Collection | 1978

Zero-Base Budgeting in the Public Health Service

Regina E. Herzlinger

Keywords: Budgets and Budgeting; Government and Politics; Health;

Citation:
Herzlinger, Regina E. "Zero-Base Budgeting in the Public Health Service." Harvard Business School Case 178-080, January 1978.

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Teaching Note | HBS Case Collection | 1976

King Community Hospital, Teaching Note

Regina E. Herzlinger

Keywords: Health Care and Treatment; Health Industry;

Citation:
Herzlinger, Regina E. "King Community Hospital, Teaching Note." Harvard Business School Teaching Note 176-203, March 1976.

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Teaching Note | HBS Case Collection | 1976

Metropolitan Museum of Art (B), Teaching Note

Regina E. Herzlinger

Keywords: Arts; Fine Arts Industry;

Citation:
Herzlinger, Regina E. "Metropolitan Museum of Art (B), Teaching Note." Harvard Business School Teaching Note 176-219, March 1976.

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Presentations

Keynote Speech | 01 Dec 2010

Improving Health and Health Care: Who is Responsible? Who is Accountable?

Regina E. Herzlinger, Bruce Rosen, Avi Israeli and Steve Shortell

Keywords: Health;

Citation:
Herzlinger, Regina E., Bruce Rosen, Avi Israeli, and Steve Shortell. "Improving Health and Health Care: Who is Responsible? Who is Accountable?" International Jerusalem Conference on Health Policy, December 01, 2010.

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Other Publications and Materials

Other Paper | 2004

Consumer-Driven Health Care: Lessons from Switzerland

R. E. Herzlinger

Citation:
Herzlinger, R. E. "Consumer-Driven Health Care: Lessons from Switzerland."

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