Robert H. Hayes
Philip Caldwell Professor of Business Administration, Emeritus
Robert Hayes is the Philip Caldwell Professor of Business Administration, Emeritus, at the Harvard Business School. Prior to his appointment to the Harvard Faculty in 1966, he worked for I.B.M. and McKinsey & Company. He received his Ph.D. degree in 1966 from Stanford University. He has published widely, including seven co-authored books. One of these, Restoring our Competitive Edge: Competing Through Manufacturing (1984: coauthored with Steven C. Wheelwright), won the Association of American Publishers' Award for the best book on business, management, and economics published that year. In addition, three of his articles won McKinsey Awards for the best articles published in the Harvard Business Review during various years. Other books include Operations, Strategy, and Technology: Pursuing the Competitive Edge (2004: co-authored with Gary Pisano, David Upton, and Steven Wheelwright), Dynamic Manufacturing: Creating the Learning Organization (1988: coauthored with Steven Wheelwright and Kim Clark), and Strategic Operations: Competing Through Capabilities (1996: coauthored with Gary Pisano and David Upton . Representative recent articles include 'Operations-Based Strategy', coauthored with David Upton (California Management Review, Summer 1998), and 'Beyond World-Class: The New Manufacturing Strategy', coauthored with Gary Pisano (Harvard Business Review, January-February 1994). Professor Hayes also has held a number of senior administrative positions at the School, including Area Head, Program Head, and Senior Associate Dean for Faculty Planning and Development. He has lived and conducted research in both Europe and Hong Kong, and coordinated the opening of HBS's research office in Hong Kong in 1998. He is the past President of the Production & Operations Management Society, and serves on the Boards of Directors of the American Productivity & Quality Center and Applera Corporation. He has been selected for listing in Who's Who in America.
Click here for Teaching Cases and Harvard Business Review articles authored by Professor Hayes.
rhayes@hbs.edu Tel: (617) 495 6330 Fax: (617) 496 4066
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Book
| 2004
Operations, Strategy, and Technology: Pursuing the Competitive Edge
Robert H. Hayes, Gary P. Pisano, David M. Upton and S. C. Wheelwright
Keywords: Operations;
Strategy;
Competitive Advantage;
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Book
| 1996
Strategic Operations: Competing through Capabilities
R. H. Hayes, G. P. Pisano and D. M. Upton
Keywords: Operations;
Competitive Strategy;
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Manual
| 1996
Instructor's Manual, Strategic Operations: Competing through Capabilities
R. H. Hayes, G. P. Pisano and D. M. Upton
Keywords: Competitive Strategy;
Citation: Hayes, R. H., G. P. Pisano, and D. M. Upton. Instructor's Manual, Strategic Operations: Competing through Capabilities. New York: Free Press, 1996.
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Book
| 1995
Manufacturing Renaissance
G. P. Pisano and R. H. Hayes
Keywords: Manufacturing Industry;
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Working Paper
| HBS Working Paper Series
| 1997
Operations-based Strategy
Robert H. Hayes and David M. Upton
Citation: Hayes, Robert H., and David M. Upton. "Operations-based Strategy." Harvard Business School Working Paper, No. 97–090, May 1997.
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Case
| HBS Case Collection
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1999
(Revised from original 1997 version)
Alden Products, Inc.--European Manufacturing
Robert H. Hayes
The European organization of Alden Products, Inc. is contemplating a doubling of unit sales over the next ten years. Their largest plant, located in Holland, was set up 25 years earlier to supply all demands of the EEC countries on the continent. It has since expanded six times. Should it expand again? Should it build a new plant in Southern Europe? Or should it increase subcontracting?
Keywords: Production;
Growth Management;
Factories, Labs, and Plants;
Strategic Planning;
Performance Capacity;
Business Strategy;
Netherlands;
Europe;
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Case
| HBS Case Collection
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1999
Allied Connector Company
Robert H. Hayes
Keywords: Manufacturing Industry;
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Teaching Note
| HBS Case Collection
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1998
Alden Products, Inc.: European Manufacturing, Teaching Note
Robert H. Hayes
Teaching Note for (9-697-099).
Keywords: Netherlands;
Europe;
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Background Note
| HBS Case Collection
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1998
Pharma Giants,The: Ready for the 21st Century?
Robert H. Hayes and Perry Fagan
Presents the changing competitive dynamics in the global pharmaceutical industry and possible implications for large drug companies.
Keywords: Transformation;
Globalized Firms and Management;
Competition;
Pharmaceutical Industry;
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Teaching Note
| HBS Case Collection
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1997
(Revised from original 1995 version)
Measure of Delight, A: The Pursuit of Quality at AT&T Universal Card Services (A) TN
Robert H. Hayes
Teaching Note for (9-694-047).
Keywords: Telecommunications Industry;
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Case
| HBS Case Collection
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1996
(Revised from original version)
Hitachi Seiki (Abridged)
Robert H. Hayes
Citation: Hayes, Robert H. " Hitachi Seiki (Abridged)." Harvard Business School Case 690-067, September 1996. (Revised from original March 1990 version.)
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Case
| HBS Case Collection
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1996
(Revised from original version)
Chandler Home Products (B) (Abridged)
Robert H. Hayes
Keywords: Consumer Products Industry;
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Case
| HBS Case Collection
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1996
(Revised from original version)
Philips Taiwan
Robert H. Hayes
Keywords: Taiwan;
Citation: Hayes, Robert H. " Philips Taiwan." Harvard Business School Case 692-037, January 1996. (Revised from original September 1991 version.)
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Teaching Note
| HBS Case Collection
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1995
The Cummins Engine Company: Starting Up "B" Crankshaft Manufacturing at the San Luis Potosi Plant TN
Robert H. Hayes
Teaching Note for (9-693-121).
Keywords: Industrial Products Industry;
Mexico;
Alabama;
Citation: Hayes, Robert H. The Cummins Engine Company: Starting Up " B" Crankshaft Manufacturing at the San Luis Potosi Plant TN. Harvard Business School Teaching Note 696-008, November 1995.
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Teaching Note
| HBS Case Collection
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1995
Engineering Inspection & Insurance Company TN
Robert H. Hayes
Citation: Hayes, Robert H. "Engineering Inspection & Insurance Company TN." Harvard Business School Teaching Note 696-050, September 1995.
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Teaching Note
| HBS Case Collection
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1995
Kanebo Ltd. TN
Robert H. Hayes
Citation: Hayes, Robert H. "Kanebo Ltd. TN." Harvard Business School Teaching Note 696-051, September 1995.
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Teaching Note
| HBS Case Collection
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1995
Medical Products Company TN
Robert H. Hayes
Teaching Note for (9-694-065).
Keywords: Health Industry;
Medical Devices and Supplies Industry;
Europe;
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Case
| HBS Case Collection
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1995
(Revised from original version)
Chandler Home Products (C)--1984
Robert H. Hayes
Keywords: Consumer Products Industry;
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Teaching Note
| HBS Case Collection
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1995
Deere & Company (A): The Computer-Aided Manufacturing Services Division - "A Window to the World" (Abridged) TN
Robert H. Hayes
Citation: Hayes, Robert H. Deere & Company (A): The Computer-Aided Manufacturing Services Division - "A Window to the World" (Abridged) TN. Harvard Business School Teaching Note 696-007, July 1995.
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Teaching Note
| HBS Case Collection
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1995
Intel-PED (A) TN
Robert H. Hayes and Gita Mathur
Citation: Hayes, Robert H., and Gita Mathur. "Intel-PED (A) TN." Harvard Business School Teaching Note 696-006, July 1995.
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Teaching Note
| HBS Case Collection
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1995
Philips Taiwan TN
Robert H. Hayes
Citation: Hayes, Robert H. "Philips Taiwan TN." Harvard Business School Teaching Note 696-005, July 1995.
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Teaching Note
| HBS Case Collection
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1995
Ex-Cell-O Corporation (B) TN
Robert H. Hayes
Citation: Hayes, Robert H. "Ex-Cell-O Corporation (B) TN." Harvard Business School Teaching Note 696-009, July 1995.
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Teaching Note
| HBS Case Collection
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1995
Hitachi Seiki (Abridged) TN
Robert H. Hayes
Citation: Hayes, Robert H. "Hitachi Seiki (Abridged) TN." Harvard Business School Teaching Note 695-083, June 1995.
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Case
| HBS Case Collection
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1995
(Revised from original version)
Hylsa S.A. de C.V.
Robert H. Hayes
Keywords: Steel Industry;
Citation: Hayes, Robert H. " Hylsa S.A. de C.V." Harvard Business School Case 694-098, May 1995. (Revised from original April 1994 version.)
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Case
| HBS Case Collection
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1995
(Revised from original version)
Engineering Inspection & Insurance Company
Robert H. Hayes
Engineering Inspection & Insurance Co. (EIIC) is a small but highly successful company that offers machinery and boiler inspection and insurance services. After years of above-average growth and profits, both are retreating toward the industry average, policy delivery times are excessive, and employee morale is low. There is increasing concern that the company's current strategy and organization are no longer working. The problem appears to be that, while the company initially was organized to provide inspection and insurance services for complex equipment, most of its premium revenue in 1991 comes from relatively simple, low-premium objects for which inspection probably is unnecessary. Reconciling the conflicting demands of these two types of businesses with the company's existing structure and value system is the essential issue. Teaching Purpose: To illustrate the basic operations strategy framework in the context of a service company, and to engage students in a discussion of the advantages and disadvantages of different methods for refocusing operations.
Keywords: Service Operations;
Business Strategy;
Organizational Design;
Organizational Structure;
Insurance;
Strategic Planning;
Problems and Challenges;
Insurance Industry;
United States;
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Case
| HBS Case Collection
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1995
(Revised from original 1993 version)
Medical Products Co.
Robert H. Hayes
In early 1990, the company is contemplating changes in its European plant network for producing hypodermic products, including the total production capacity to be provided, the number and location of plants over which to spread this capacity, and which products should be allocated to various plants (and countries). After years of having too much capacity, the latest sales forecasts indicate that it will soon be running out of capacity, and the company has to decide how to react. In analyzing this decision, students are invited to review the decision-making processes that the company has followed in the past--and that have resulted in too much capacity and high manufacturing costs--and asked to propose changes in the way it approaches such decisions in the future.
Keywords: Factories, Labs, and Plants;
Decision Making;
Forecasting and Prediction;
Cost;
Production;
Performance Capacity;
Performance Effectiveness;
Strategic Planning;
Competitive Strategy;
Health Industry;
Medical Devices and Supplies Industry;
Europe;
Citation: Hayes, Robert H. " Medical Products Co." Harvard Business School Case 694-065, March 1995. (Revised from original December 1993 version.)
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Case
| HBS Case Collection
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1994
(Revised from original 1992 version)
Intel-Ped (A)
Robert H. Hayes
Citation: Hayes, Robert H. " Intel-Ped (A)." Harvard Business School Case 693-056, May 1994. (Revised from original November 1992 version.)
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Case
| HBS Case Collection
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1994
(Revised from original version)
Atlantic Circuits Corp.
Robert H. Hayes
Keywords: Electronics Industry;
Citation: Hayes, Robert H. " Atlantic Circuits Corp." Harvard Business School Case 694-006, January 1994. (Revised from original July 1993 version.)
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Case
| HBS Case Collection
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1994
(Revised from original 1993 version)
Cummins Engine Company, The: Starting Up "B" Crankshaft Manufacturing at the San Luis Potosi Plant
Robert H. Hayes
Cummins Engine Co. is starting up production of diesel engine crankshafts in its plant in central Mexico. This operation requires much tighter tolerances than any product previously produced at the plant, and the young (recent MBA) manager who is in charge of the start-up is faced with several difficult decisions regarding the equipment to be used for crankshaft machining in Mexico. On the one hand, some of the equipment used for this purpose in Cummins' U.S. plant is inappropriate in the Mexican context. On the other, he has to operate under severe budgetary and supplier constraints. A subsidiary issue has to do with the long-term strategy for the Mexican plant, which has developed into one of the best in Cummins' worldwide network but risks being fragmented by the many opportunities for adding products that are available to it.
Keywords: Decision Choices and Conditions;
Production;
Cross-Cultural and Cross-Border Issues;
Emerging Markets;
Problems and Challenges;
Industrial Products Industry;
Mexico;
Alabama;
Citation: Hayes, Robert H. Cummins Engine Company, The: Starting Up " B" Crankshaft Manufacturing at the San Luis Potosi Plant. Harvard Business School Case 693-121, January 1994. (Revised from original May 1993 version.)
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Supplement
| HBS Case Collection
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1993
(Revised from original 1992 version)
Intel-Ped (B)
Robert H. Hayes
Citation: Hayes, Robert H. " Intel-Ped (B)." Harvard Business School Supplement 693-057, August 1993. (Revised from original November 1992 version.)
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Case
| HBS Case Collection
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1993
(Revised from original version)
Prudential-Bache and Thomson McKinnon (A)
Robert H. Hayes and Leonard A. Schlesinger
Keywords: Financial Services Industry;
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Case
| HBS Case Collection
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1993
(Revised from original version)
Kanebo Ltd.
Robert H. Hayes
Keywords: Japan;
Citation: Hayes, Robert H. " Kanebo Ltd." Harvard Business School Case 691-105, May 1993. (Revised from original June 1991 version.)
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Case
| HBS Case Collection
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1993
(Revised from original version)
Acer, Inc.
Robert H. Hayes
Acer is undergoing two major transitions at the time of this case: from a small, entrepreneurially-run company to a large professionally-run one; and from a largely domestic company to a multinational one. After a decade of phenomenal growth, it is now facing a major slowdown in business and has to decide whether to have its first lay-off. In addition, it is contemplating how to manage and motivate an increasingly dispersed and multicultural workforce.
Keywords: Employees;
Transition;
Business Growth and Maturation;
Resignation and Termination;
Motivation and Incentives;
Cross-Cultural and Cross-Border Issues;
Multinational Firms and Management;
Diversity Characteristics;
Computer Industry;
Taiwan;
Citation: Hayes, Robert H. " Acer, Inc." Harvard Business School Case 691-104, April 1993. (Revised from original June 1991 version.)
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Case
| HBS Case Collection
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1992
(Revised from original 1992 version)
Deere & Co. (A): The Computer Aided Manufacturing Services Division - A Window to the World (Abridged)
Robert H. Hayes
The Computer-Aided Manufacturing (CAM) Services Division of John Deere has just received approval to sell their software and computer systems to external customers. These tools, initially developed for internal use, have been widely used throughout Deere. Still, selling software represents a major departure from the John Deere tradition of heavy equipment manufacturing. Can the technologically focused group adjust to the new demands of external customers without destroying its momentum in developing new products for internal use? What are the potential benefits and costs of this new venture, both for the division and the company as a whole?
Keywords: Hardware;
Software;
Machinery and Machining;
Technological Innovation;
Markets;
Marketing Strategy;
Product Launch;
Outcome or Result;
Computer Industry;
Manufacturing Industry;
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Case
| HBS Case Collection
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1992
Pohang Iron & Steel Co. (POSCO)
Robert H. Hayes
Keywords: Steel Industry;
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Supplement
| HBS Case Collection
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1992
(Revised from original version)
Prudential-Bache and Thomson McKinnon (B)
Robert H. Hayes and Leonard A. Schlesinger
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Case
| HBS Case Collection
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1991
(Revised from original version)
TAL Apparel Ltd.
Robert H. Hayes
Keywords: Apparel and Accessories Industry;
Citation: Hayes, Robert H. " TAL Apparel Ltd." Harvard Business School Case 692-033, November 1991. (Revised from original September 1991 version.)
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Case
| HBS Case Collection
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1990
(Revised from original version)
Sanyo Manufacturing Corp.--Forrest City, Arkansas
Robert H. Hayes and Kim B. Clark
Keywords: Electronics Industry;
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Case
| HBS Case Collection
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1989
(Revised from original version)
Parrish Holdings Ltd.
Robert H. Hayes
Citation: Hayes, Robert H. " Parrish Holdings Ltd." Harvard Business School Case 686-011, November 1989. (Revised from original June 1986 version.)
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Case
| HBS Case Collection
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1989
(Revised from original version)
Chassis Components Division of National Motors (A)
Robert H. Hayes
Keywords: Auto Industry;
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Case
| HBS Case Collection
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1989
(Revised from original version)
Indalex Ltd.
Robert H. Hayes
Citation: Hayes, Robert H. " Indalex Ltd." Harvard Business School Case 680-081, October 1989. (Revised from original November 1979 version.)
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Background Note
| HBS Case Collection
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1989
(Revised from original version)
Roles and Responsibilities of the Corporate Manufacturing Staff
Robert H. Hayes
Keywords: Corporate Accountability;
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Supplement
| HBS Case Collection
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1989
(Revised from original version)
Chassis Components Division of National Motors (B)
Robert H. Hayes
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Case
| HBS Case Collection
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1988
Chandler Home Products (D)--1986
Robert H. Hayes
Keywords: Consumer Products Industry;
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Case
| HBS Case Collection
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1987
Altoona Corp.: Computer Products Division
Roger E. Bohn and Robert H. Hayes
A relatively small manufacturer of computer memory disks has achieved a major market position through the use of its statistical quality control (SQC) program. It is now expanding the production of a new line of disks and is encountering problems getting the process yield to improve as rapidly as it has with previous products. Invites the student to grapple with such issues as: 1) What can the plant manager do to eliminate the apparent "stickiness" in the yield? 2) What changes should be made in the way the SQC program is managed? and 3) Is an SQC program ultimately viable in an industry which is changing (products and processes) so rapidly?
Keywords: Factories, Labs, and Plants;
Volatility;
Performance Consistency;
Performance Improvement;
Performance Productivity;
Quality;
Mathematical Methods;
Hardware;
Manufacturing Industry;
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Case
| HBS Case Collection
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1986
(Revised from original version)
Intercon International (A)
Robert H. Hayes
Citation: Hayes, Robert H. " Intercon International (A)." Harvard Business School Case 680-144, July 1986. (Revised from original April 1980 version.)
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Case
| HBS Case Collection
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1985
(Revised from original version)
Walton Instruments--1970
Robert H. Hayes
Citation: Hayes, Robert H. " Walton Instruments--1970." Harvard Business School Case 671-069, June 1985. (Revised from original January 1971 version.)
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Background Note
| HBS Case Collection
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1984
Timeless Secrets of Industrial Success
Robert H. Hayes
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Supplement
| HBS Case Collection
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1984
EMP Corp.: Asbury Park Plant (B)
Robert H. Hayes
Keywords: Factories, Labs, and Plants;
New Jersey;
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Case
| HBS Case Collection
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1984
EMP Corp.: Asbury Park Plant (A)
Robert H. Hayes
Keywords: Factories, Labs, and Plants;
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Case
| HBS Case Collection
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1983
(Revised from original version)
Simpson Pump and Valve Co.
Robert H. Hayes
Citation: Hayes, Robert H. " Simpson Pump and Valve Co." Harvard Business School Case 683-061, December 1983. (Revised from original December 1982 version.)
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Case
| HBS Case Collection
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1983
(Revised from original version)
Curtis Corp. (C)
Robert H. Hayes
Citation: Hayes, Robert H. " Curtis Corp. (C)." Harvard Business School Case 677-185, May 1983. (Revised from original February 1977 version.)
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Case
| HBS Case Collection
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1983
(Revised from original 1973 version)
Zenith Radio Corp. (A)
Robert H. Hayes
Provides an analysis of capital investment (new plant and equipment), production, and operations management.
Keywords: Management;
Capital;
Investment;
Production;
Infrastructure;
Citation: Hayes, Robert H. " Zenith Radio Corp. (A)." Harvard Business School Case 674-026, May 1983. (Revised from original October 1973 version.)
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Background Note
| HBS Case Collection
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1983
(Revised from original version)
Reflections on Japanese Factory Management
Robert H. Hayes
Keywords: Factories, Labs, and Plants;
Japan;
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Case
| HBS Case Collection
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1983
(Revised from original version)
Intercon International (B)
Robert H. Hayes
Citation: Hayes, Robert H. " Intercon International (B)." Harvard Business School Case 682-095, February 1983. (Revised from original April 1982 version.)
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Case
| HBS Case Collection
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1982
(Revised from original version)
N.V. Philips' Gloeilampenfabrieken: The Tessenderlo Plant
Robert H. Hayes
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Case
| HBS Case Collection
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1982
(Revised from original version)
General Foods: Productivity Measurement Program
Robert H. Hayes and Kim B. Clark
Keywords: Performance Productivity;
Performance Improvement;
Strategy;
Food and Beverage Industry;
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Background Note
| HBS Case Collection
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1982
(Revised from original version)
Financial Evaluation of Proposed Investments
Robert H. Hayes
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Background Note
| HBS Case Collection
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1982
Tortoise and Hare Approaches to Industrial Competition
Robert H. Hayes
Keywords: Competition;
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Background Note
| HBS Case Collection
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1982
(Revised from original version)
Germany's World Class Industrial Competitors
Robert H. Hayes
Keywords: Competition;
Germany;
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Case
| HBS Case Collection
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1982
(Revised from original version)
Sarepta Paper Co. (C) (Abridged)
Robert H. Hayes
Keywords: Pulp and Paper Industry;
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Background Note
| HBS Case Collection
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1982
Note on Productivity Accounting
Robert H. Hayes
Keywords: Accounting;
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Background Note
| HBS Case Collection
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1982
Discounting Concept and Industrial Disinvestment
Robert H. Hayes and David A. Garvin
Keywords: Investment;
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Case
| HBS Case Collection
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1982
(Revised from original version)
Explosion in the Dover Plant
Robert H. Hayes
Keywords: Crisis Management;
Operations;
Management;
Chemical Industry;
Citation: Hayes, Robert H. " Explosion in the Dover Plant." Harvard Business School Case 681-043, February 1982. (Revised from original November 1980 version.)
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Case
| HBS Case Collection
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1982
(Revised from original version)
Swissair Engineering and Maintenance Department
Robert H. Hayes
Keywords: Air Transportation Industry;
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Case
| HBS Case Collection
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1982
Tucson Autonetics
Robert H. Hayes
Citation: Hayes, Robert H. " Tucson Autonetics." Harvard Business School Case 682-068, January 1982.
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Case
| HBS Case Collection
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1981
(Revised from original version)
Day at Midwest Equipment Corp.
Robert H. Hayes
Citation: Hayes, Robert H. " Day at Midwest Equipment Corp." Harvard Business School Case 681-041, June 1981. (Revised from original December 1980 version.)
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Background Note
| HBS Case Collection
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1980
Managing Disasters
Robert H. Hayes
Keywords: Crisis Management;
Citation: Hayes, Robert H. " Managing Disasters." Harvard Business School Background Note 681-042, November 1980.
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Case
| HBS Case Collection
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1980
(Revised from original version)
Carborundum, Inc.
Robert H. Hayes
Citation: Hayes, Robert H. " Carborundum, Inc." Harvard Business School Case 672-131, October 1980. (Revised from original April 1972 version.)
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Teaching Note
| HBS Case Collection
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1980
(Revised from original version)
Carborundum, Inc., Teaching Note
Robert H. Hayes and Steven C. Wheelwright
Keywords: Industrial Products Industry;
Citation: Hayes, Robert H., and Steven C. Wheelwright. "Carborundum, Inc., Teaching Note." Harvard Business School Teaching Note 677-241, October 1980. (Revised from original May 1977 version.)
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Teaching Note
| HBS Case Collection
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1978
Walton Instruments--1970, Teaching Note
Robert H. Hayes and Steven C. Wheelwright
Keywords: Asset Management;
Production;
Quality;
Citation: Hayes, Robert H., and Steven C. Wheelwright. "Walton Instruments--1970, Teaching Note." Harvard Business School Teaching Note 679-007, July 1978.
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Case
| HBS Case Collection
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1978
Mead Corp. (Abridged)
Robert H. Hayes
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Background Note
| HBS Case Collection
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1978
Note on Paper Making
Robert H. Hayes
Keywords: Pulp and Paper Industry;
Citation: Hayes, Robert H. " Note on Paper Making." Harvard Business School Background Note 678-148, February 1978.
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Case
| HBS Case Collection
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1977
(Revised from original version)
Zenith Radio Corp. (C)
Robert H. Hayes
Citation: Hayes, Robert H. " Zenith Radio Corp. (C)." Harvard Business School Case 674-095, August 1977. (Revised from original April 1974 version.)
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Case
| HBS Case Collection
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1977
(Revised from original version)
Armco Steel Corp. (A) (Revised)
Robert H. Hayes
Keywords: Steel Industry;
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Case
| HBS Case Collection
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1976
(Revised from original version)
Teradyne, Inc. (A)
Robert H. Hayes
Keywords: Electronics Industry;
Semiconductor Industry;
Citation: Hayes, Robert H. " Teradyne, Inc. (A)." Harvard Business School Case 673-111, June 1976. (Revised from original May 1973 version.)
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Case
| HBS Case Collection
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1975
(Revised from original version)
Gulf Oil Co.
Robert H. Hayes
Keywords: Energy Industry;
Citation: Hayes, Robert H. " Gulf Oil Co." Harvard Business School Case 672-099, February 1975. (Revised from original February 1972 version.)
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Case
| HBS Case Collection
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1974
Bowmar Instruments Corp. (A)
Robert H. Hayes
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Case
| HBS Case Collection
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1971
(Revised from original version)
Office of Senator Ronald R. Kenmore
Robert H. Hayes
Keywords: Government and Politics;
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Case
| HBS Case Collection
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1971
(Revised from original version)
Tocsin, Inc.
Robert H. Hayes
Citation: Hayes, Robert H. " Tocsin, Inc." Harvard Business School Case 671-113, November 1971. (Revised from original May 1971 version.)
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