Robert H. Hayes

Philip Caldwell Professor of Business Administration, Emeritus

Robert Hayes is the Philip Caldwell Professor of Business Administration, Emeritus, at the Harvard Business School. Prior to his appointment to the Harvard Faculty in 1966, he worked for I.B.M. and McKinsey & Company. He received his Ph.D. degree in 1966 from Stanford University.

He has published widely, including seven co-authored books. One of these, Restoring our Competitive Edge: Competing Through Manufacturing (1984: coauthored with Steven C. Wheelwright), won the Association of American Publishers' Award for the best book on business, management, and economics published that year. In addition, three of his articles won McKinsey Awards for the best articles published in the Harvard Business Review during various years. Other books include Operations, Strategy, and Technology: Pursuing the Competitive Edge(2004: co-authored with Gary Pisano, David Upton, and Steven Wheelwright), Dynamic Manufacturing: Creating the Learning Organization (1988: coauthored with Steven Wheelwright and Kim Clark), and Strategic Operations: Competing Through Capabilities (1996: coauthored with Gary Pisano and David Upton . Representative recent articles include 'Operations-Based Strategy', coauthored with David Upton (California Management Review, Summer 1998), and 'Beyond World-Class: The New Manufacturing Strategy', coauthored with Gary Pisano (Harvard Business Review, January-February 1994).

Professor Hayes also held a number of senior administrative positions at the School, including Area Head, Program Head, and Senior Associate Dean for Faculty Planning and Development. He has lived and conducted research in both Europe and Asia, and coordinated the opening of HBS's research office in Hong Kong in 1998. He is the past President of the Production & Operations Management Society and serves on the Board of Directors of the American Productivity & Quality Center.  He has been selected for listing in Who's Who in America.


Click here for Teaching Cases and Harvard Business Review articles authored by Professor Hayes.


rhayes@hbs.edu

Tel: (617) 495 6330
Fax: (617) 496 4066

Books

  1. Restoring our Competitive Edge: Competing Through Manufacturing

    Citation:

    Hayes, Robert H., and Steven C. Wheelwright. Restoring our Competitive Edge: Competing Through Manufacturing. New York, NY: John Wiley & Sons, 1984.
  2. The Uneasy Alliance: Managing the Productivity-Technology Dilemma

    Citation:

    Hayes, Robert H., Kim B. Clark, and Christopher Lorenz. The Uneasy Alliance: Managing the Productivity-Technology Dilemma. Boston, MA: Harvard Business Press, 1985.
  3. Dynamic Manufacturing: Creating the Learning Organization

    Citation:

    Hayes, Robert H., Steven C. Wheelwright, and Kim B. Clark. Dynamic Manufacturing: Creating the Learning Organization. New York, NY: Free Press, 1988.
  4. Operations, Strategy, and Technology: Pursuing the Competitive Edge

    Keywords: Operations; Strategy; Competitive Advantage;

    Citation:

    Hayes, Robert H., Gary P. Pisano, David M. Upton, and S. C. Wheelwright. Operations, Strategy, and Technology: Pursuing the Competitive Edge. Indianapolis, IN: John Wiley & Sons, 2004.
  5. Strategic Operations: Competing through Capabilities

    Keywords: Operations; Competitive Strategy;

    Citation:

    Hayes, R. H., G. P. Pisano, and D. M. Upton. Strategic Operations: Competing through Capabilities. New York: Free Press, 1996.
  6. Instructor's Manual, Strategic Operations: Competing through Capabilities

    Keywords: Competitive Strategy;

    Citation:

    Hayes, R. H., G. P. Pisano, and D. M. Upton. Instructor's Manual, Strategic Operations: Competing through Capabilities. New York: Free Press, 1996.
  7. Manufacturing Renaissance

    Keywords: Manufacturing Industry;

    Citation:

    Pisano, G. P., and R. H. Hayes, eds. Manufacturing Renaissance. Boston: Harvard Business School Press, 1995.

Journal Articles

  1. Operations-Based Strategy

    Keywords: Strategy; Operations;

    Citation:

    Hayes, R. H., and D. M. Upton. "Operations-Based Strategy." California Management Review 40, no. 4 (summer 1998): 8–25.
  2. Manufacturing Strategy: At the Intersection of Two Paradigm Shifts

    Keywords: Strategy; Change;

    Citation:

    Hayes, R. H., and G. P. Pisano. "Manufacturing Strategy: At the Intersection of Two Paradigm Shifts." Production and Operations Management 5, no. 1 (spring 1996): 25–41.
  3. U.S. Competitiveness: 'Resurgence' versus Reality

    Keywords: Competition; United States;

    Citation:

    Hayes, R. H. "U.S. Competitiveness: 'Resurgence' versus Reality." Challenge (March–April 1996), 36–44.
  4. Beyond World-Class: The New Manufacturing Strategy

    Keywords: Production; Strategy; Manufacturing Industry;

    Citation:

    Hayes, Robert H., and G. P. Pisano. "Beyond World-Class: The New Manufacturing Strategy." Harvard Business Review 72, no. 1 (January–February 1994): 77–84.
  5. Production and Operations Management's New 'Requisite Variety'

    Keywords: Operations; Management;

    Citation:

    Hayes, Robert H. "Production and Operations Management's New 'Requisite Variety'." Production and Operations Management 1, no. 3 (summer 1992): 249–253.
  6. Beefing-up Operations in Service Firms

    Keywords: Operations; Business Ventures; Service Industry;

    Citation:

    Hayes, R. H., and R. B. Chase. "Beefing-up Operations in Service Firms." MIT Sloan Management Review 33, no. 1 (fall 1991): 15–26.
  7. Requirements for Successful Implementation of New Manufacturing Technologies

    Keywords: Success; Technology; Production;

    Citation:

    Hayes, R. H., and R. Jaikumar. "Requirements for Successful Implementation of New Manufacturing Technologies." Journal of Engineering and Technology Management 7, nos. 3-4 (March 1991): 169–175.
  8. Mexico: Opening Ahead of Eastern Europe

    Keywords: Mexico; Europe;

    Citation:

    Sanderson, S. W., and Robert H. Hayes. "Mexico: Opening Ahead of Eastern Europe." Harvard Business Review 68, no. 5 (September–October 1990): 32–37.
  9. Design: Putting Class into 'World Class'

    Keywords: Design;

    Citation:

    Hayes, R. H. "Design: Putting Class into 'World Class'." Design Management Journal 1, no. 2 (summer 1990): 8–14.
  10. Managing as if Tomorrow Mattered

    Keywords: Management;

    Citation:

    Garvin, David A., and Robert H. Hayes. "Managing as if Tomorrow Mattered." Harvard Business Review 60, no. 3 (May–June 1982).
  11. What Kind of Corporate Modeling Functions Best?

    Keywords: Business Ventures;

    Citation:

    Hayes, R. H., and R. L. Nolan. "What Kind of Corporate Modeling Functions Best?" Harvard Business Review 52, no. 3 (May–June 1974).

Book Chapters

  1. Applying Operations Strategy to Service Firms

    Keywords: Service Operations; Business Strategy; Service Industry;

    Citation:

    Hayes, R. H., and R. B. Chase. "Applying Operations Strategy to Service Firms." In Advances in Services Marketing and Management. Vol. 1, edited by T. A. Swartz, D. E. Bowen, and S. W. Brown. Greenwich, CT: JAI Press, 1992.

Working Papers

  1. Operations-based Strategy

    Citation:

    Hayes, Robert H., and David M. Upton. "Operations-based Strategy." Harvard Business School Working Paper, No. 97-090, May 1997.

Cases and Teaching Materials

  1. Alden Products, Inc.--European Manufacturing

    The European organization of Alden Products, Inc. is contemplating a doubling of unit sales over the next ten years. Their largest plant, located in Holland, was set up 25 years earlier to supply all demands of the EEC countries on the continent. It has since expanded six times. Should it expand again? Should it build a new plant in Southern Europe? Or should it increase subcontracting?

    Keywords: Production; Growth Management; Factories, Labs, and Plants; Strategic Planning; Performance Capacity; Business Strategy; Netherlands; Europe;

    Citation:

    Hayes, Robert H. "Alden Products, Inc.--European Manufacturing." Harvard Business School Case 697-099, March 1997. (Revised December 1999.)
  2. Allied Connector Company

    Keywords: Manufacturing Industry;

    Citation:

    Hayes, Robert H. "Allied Connector Company." Harvard Business School Case 699-148, May 1999.
  3. Alden Products, Inc.: European Manufacturing, Teaching Note

    Teaching Note for (9-697-099).

    Keywords: Netherlands; Europe;

    Citation:

    Hayes, Robert H. "Alden Products, Inc.: European Manufacturing, Teaching Note." Harvard Business School Teaching Note 699-122, December 1998.
  4. Pharma Giants,The: Ready for the 21st Century?

    Presents the changing competitive dynamics in the global pharmaceutical industry and possible implications for large drug companies.

    Keywords: Transformation; Globalized Firms and Management; Competition; Pharmaceutical Industry;

    Citation:

    Hayes, Robert H., and Perry Fagan. "Pharma Giants,The: Ready for the 21st Century?" Harvard Business School Background Note 698-070, May 1998.
  5. Measure of Delight, A: The Pursuit of Quality at AT&T Universal Card Services (A) TN

    Teaching Note for (9-694-047).

    Keywords: Telecommunications Industry;

    Citation:

    Hayes, Robert H. "Measure of Delight, A: The Pursuit of Quality at AT&T Universal Card Services (A) TN." Harvard Business School Teaching Note 696-073, November 1995. (Revised January 1997.)
  6. Hitachi Seiki (Abridged)

    Citation:

    Hayes, Robert H. "Hitachi Seiki (Abridged)." Harvard Business School Case 690-067, March 1990. (Revised September 1996.)
  7. Chandler Home Products (B) (Abridged)

    Keywords: Consumer Products Industry;

    Citation:

    Hayes, Robert H. "Chandler Home Products (B) (Abridged)." Harvard Business School Case 696-013, July 1995. (Revised April 1996.)
  8. Philips Taiwan

    Keywords: Taiwan;

    Citation:

    Hayes, Robert H. "Philips Taiwan." Harvard Business School Case 692-037, September 1991. (Revised January 1996.)
  9. The Cummins Engine Company: Starting Up "B" Crankshaft Manufacturing at the San Luis Potosi Plant TN

    Teaching Note for (9-693-121).

    Keywords: Industrial Products Industry; Mexico; Alabama;

    Citation:

    Hayes, Robert H. The Cummins Engine Company: Starting Up "B" Crankshaft Manufacturing at the San Luis Potosi Plant TN. Harvard Business School Teaching Note 696-008, November 1995.
  10. Engineering Inspection & Insurance Company TN

    Citation:

    Hayes, Robert H. "Engineering Inspection & Insurance Company TN." Harvard Business School Teaching Note 696-050, September 1995.
  11. Kanebo Ltd. TN

    Citation:

    Hayes, Robert H. "Kanebo Ltd. TN." Harvard Business School Teaching Note 696-051, September 1995.
  12. Medical Products Company TN

    Teaching Note for (9-694-065).

    Keywords: Health Industry; Medical Devices and Supplies Industry; Europe;

    Citation:

    Hayes, Robert H. "Medical Products Company TN." Harvard Business School Teaching Note 696-010, August 1995.
  13. Chandler Home Products (C)--1984

    Keywords: Consumer Products Industry;

    Citation:

    Hayes, Robert H. "Chandler Home Products (C)--1984." Harvard Business School Case 688-090, April 1988. (Revised August 1995.)
  14. Deere & Company (A): The Computer-Aided Manufacturing Services Division - "A Window to the World" (Abridged) TN

    Citation:

    Hayes, Robert H. Deere & Company (A): The Computer-Aided Manufacturing Services Division - "A Window to the World" (Abridged) TN. Harvard Business School Teaching Note 696-007, July 1995.
  15. Intel-PED (A) TN

    Citation:

    Hayes, Robert H., and Gita Mathur. "Intel-PED (A) TN." Harvard Business School Teaching Note 696-006, July 1995.
  16. Philips Taiwan TN

    Citation:

    Hayes, Robert H. "Philips Taiwan TN." Harvard Business School Teaching Note 696-005, July 1995.
  17. Ex-Cell-O Corporation (B) TN

    Citation:

    Hayes, Robert H. "Ex-Cell-O Corporation (B) TN." Harvard Business School Teaching Note 696-009, July 1995.
  18. Hitachi Seiki (Abridged) TN

    Citation:

    Hayes, Robert H. "Hitachi Seiki (Abridged) TN." Harvard Business School Teaching Note 695-083, June 1995.
  19. Hylsa S.A. de C.V.

    Keywords: Steel Industry;

    Citation:

    Hayes, Robert H. "Hylsa S.A. de C.V." Harvard Business School Case 694-098, April 1994. (Revised May 1995.)
  20. Engineering Inspection & Insurance Company

    Engineering Inspection & Insurance Co. (EIIC) is a small but highly successful company that offers machinery and boiler inspection and insurance services. After years of above-average growth and profits, both are retreating toward the industry average, policy delivery times are excessive, and employee morale is low. There is increasing concern that the company's current strategy and organization are no longer working. The problem appears to be that, while the company initially was organized to provide inspection and insurance services for complex equipment, most of its premium revenue in 1991 comes from relatively simple, low-premium objects for which inspection probably is unnecessary. Reconciling the conflicting demands of these two types of businesses with the company's existing structure and value system is the essential issue. Teaching Purpose: To illustrate the basic operations strategy framework in the context of a service company, and to engage students in a discussion of the advantages and disadvantages of different methods for refocusing operations.

    Keywords: Service Operations; Business Strategy; Organizational Design; Organizational Structure; Insurance; Strategic Planning; Problems and Challenges; Insurance Industry; United States;

    Citation:

    Hayes, Robert H. "Engineering Inspection & Insurance Company." Harvard Business School Case 695-009, August 1994. (Revised May 1995.)
  21. Medical Products Co.

    In early 1990, the company is contemplating changes in its European plant network for producing hypodermic products, including the total production capacity to be provided, the number and location of plants over which to spread this capacity, and which products should be allocated to various plants (and countries). After years of having too much capacity, the latest sales forecasts indicate that it will soon be running out of capacity, and the company has to decide how to react. In analyzing this decision, students are invited to review the decision-making processes that the company has followed in the past--and that have resulted in too much capacity and high manufacturing costs--and asked to propose changes in the way it approaches such decisions in the future.

    Keywords: Factories, Labs, and Plants; Decision Making; Forecasting and Prediction; Cost; Production; Performance Capacity; Performance Effectiveness; Strategic Planning; Competitive Strategy; Health Industry; Medical Devices and Supplies Industry; Europe;

    Citation:

    Hayes, Robert H. "Medical Products Co." Harvard Business School Case 694-065, December 1993. (Revised March 1995.)
  22. Intel-Ped (A)

    Citation:

    Hayes, Robert H. "Intel-Ped (A)." Harvard Business School Case 693-056, November 1992. (Revised May 1994.)
  23. Atlantic Circuits Corp.

    Keywords: Electronics Industry;

    Citation:

    Hayes, Robert H. "Atlantic Circuits Corp." Harvard Business School Case 694-006, July 1993. (Revised January 1994.)
  24. Cummins Engine Company, The: Starting Up "B" Crankshaft Manufacturing at the San Luis Potosi Plant

    Cummins Engine Co. is starting up production of diesel engine crankshafts in its plant in central Mexico. This operation requires much tighter tolerances than any product previously produced at the plant, and the young (recent MBA) manager who is in charge of the start-up is faced with several difficult decisions regarding the equipment to be used for crankshaft machining in Mexico. On the one hand, some of the equipment used for this purpose in Cummins' U.S. plant is inappropriate in the Mexican context. On the other, he has to operate under severe budgetary and supplier constraints. A subsidiary issue has to do with the long-term strategy for the Mexican plant, which has developed into one of the best in Cummins' worldwide network but risks being fragmented by the many opportunities for adding products that are available to it.

    Keywords: Decision Choices and Conditions; Production; Cross-Cultural and Cross-Border Issues; Emerging Markets; Problems and Challenges; Industrial Products Industry; Mexico; Alabama;

    Citation:

    Hayes, Robert H. Cummins Engine Company, The: Starting Up "B" Crankshaft Manufacturing at the San Luis Potosi Plant. Harvard Business School Case 693-121, May 1993. (Revised January 1994.)
  25. Intel-Ped (B)

    Citation:

    Hayes, Robert H. "Intel-Ped (B)." Harvard Business School Supplement 693-057, November 1992. (Revised August 1993.)
  26. Prudential-Bache and Thomson McKinnon (A)

    Keywords: Financial Services Industry;

    Citation:

    Hayes, Robert H., and Leonard A. Schlesinger. "Prudential-Bache and Thomson McKinnon (A)." Harvard Business School Case 691-007, October 1990. (Revised June 1993.)
  27. Kanebo Ltd.

    Keywords: Japan;

    Citation:

    Hayes, Robert H. "Kanebo Ltd." Harvard Business School Case 691-105, June 1991. (Revised May 1993.)
  28. Acer, Inc.

    Acer is undergoing two major transitions at the time of this case: from a small, entrepreneurially-run company to a large professionally-run one; and from a largely domestic company to a multinational one. After a decade of phenomenal growth, it is now facing a major slowdown in business and has to decide whether to have its first lay-off. In addition, it is contemplating how to manage and motivate an increasingly dispersed and multicultural workforce.

    Keywords: Transition; Motivation and Incentives; Multinational Firms and Management; Business Growth and Maturation; Employees; Resignation and Termination; Cross-Cultural and Cross-Border Issues; Diversity Characteristics; Computer Industry; Taiwan;

    Citation:

    Hayes, Robert H. "Acer, Inc." Harvard Business School Case 691-104, June 1991. (Revised April 1993.)
  29. Deere & Co. (A): The Computer Aided Manufacturing Services Division - A Window to the World (Abridged)

    The Computer-Aided Manufacturing (CAM) Services Division of John Deere has just received approval to sell their software and computer systems to external customers. These tools, initially developed for internal use, have been widely used throughout Deere. Still, selling software represents a major departure from the John Deere tradition of heavy equipment manufacturing. Can the technologically focused group adjust to the new demands of external customers without destroying its momentum in developing new products for internal use? What are the potential benefits and costs of this new venture, both for the division and the company as a whole?

    Keywords: Hardware; Software; Machinery and Machining; Technological Innovation; Markets; Marketing Strategy; Product Launch; Outcome or Result; Computer Industry; Manufacturing Industry;

    Citation:

    Hayes, Robert H. "Deere & Co. (A): The Computer Aided Manufacturing Services Division - A Window to the World (Abridged)." Harvard Business School Case 693-051, November 1992. (Revised December 1992.)
  30. Pohang Iron & Steel Co. (POSCO)

    Keywords: Steel Industry;

    Citation:

    Hayes, Robert H. "Pohang Iron & Steel Co. (POSCO)." Harvard Business School Case 693-041, November 1992.
  31. Prudential-Bache and Thomson McKinnon (B)

    Citation:

    Hayes, Robert H., and Leonard A. Schlesinger. "Prudential-Bache and Thomson McKinnon (B)." Harvard Business School Supplement 691-008, October 1990. (Revised February 1992.)
  32. TAL Apparel Ltd.

    Keywords: Apparel and Accessories Industry;

    Citation:

    Hayes, Robert H. "TAL Apparel Ltd." Harvard Business School Case 692-033, September 1991. (Revised November 1991.)
  33. Sanyo Manufacturing Corp.--Forrest City, Arkansas

    Keywords: Electronics Industry;

    Citation:

    Hayes, Robert H., and Kim B. Clark. "Sanyo Manufacturing Corp.--Forrest City, Arkansas." Harvard Business School Case 682-045, November 1981. (Revised April 1990.)
  34. Parrish Holdings Ltd.

    Citation:

    Hayes, Robert H. "Parrish Holdings Ltd." Harvard Business School Case 686-011, June 1986. (Revised November 1989.)
  35. Chassis Components Division of National Motors (A)

    Keywords: Auto Industry;

    Citation:

    Hayes, Robert H. "Chassis Components Division of National Motors (A)." Harvard Business School Case 687-006, July 1986. (Revised November 1989.)
  36. Indalex Ltd.

    Citation:

    Hayes, Robert H. "Indalex Ltd." Harvard Business School Case 680-081, November 1979. (Revised October 1989.)
  37. Roles and Responsibilities of the Corporate Manufacturing Staff

    Keywords: Corporate Accountability;

    Citation:

    Hayes, Robert H. "Roles and Responsibilities of the Corporate Manufacturing Staff." Harvard Business School Background Note 682-078, March 1982. (Revised October 1989.)
  38. Chassis Components Division of National Motors (B)

    Citation:

    Hayes, Robert H. "Chassis Components Division of National Motors (B)." Harvard Business School Supplement 687-007, July 1986. (Revised October 1989.)
  39. Chandler Home Products (D)--1986

    Keywords: Consumer Products Industry;

    Citation:

    Hayes, Robert H. "Chandler Home Products (D)--1986." Harvard Business School Case 688-091, May 1988.
  40. Altoona Corp.: Computer Products Division

    A relatively small manufacturer of computer memory disks has achieved a major market position through the use of its statistical quality control (SQC) program. It is now expanding the production of a new line of disks and is encountering problems getting the process yield to improve as rapidly as it has with previous products. Invites the student to grapple with such issues as: 1) What can the plant manager do to eliminate the apparent "stickiness" in the yield? 2) What changes should be made in the way the SQC program is managed? and 3) Is an SQC program ultimately viable in an industry which is changing (products and processes) so rapidly?

    Keywords: Factories, Labs, and Plants; Volatility; Performance Consistency; Performance Improvement; Performance Productivity; Quality; Mathematical Methods; Hardware; Manufacturing Industry;

    Citation:

    Bohn, Roger E., and Robert H. Hayes. "Altoona Corp.: Computer Products Division." Harvard Business School Case 688-010, July 1987.
  41. Intercon International (A)

    Citation:

    Hayes, Robert H. "Intercon International (A)." Harvard Business School Case 680-144, April 1980. (Revised July 1986.)
  42. Walton Instruments--1970

    Citation:

    Hayes, Robert H. "Walton Instruments--1970." Harvard Business School Case 671-069, January 1971. (Revised June 1985.)
  43. Timeless Secrets of Industrial Success

    Citation:

    Hayes, Robert H. "Timeless Secrets of Industrial Success." Harvard Business School Background Note 685-002, July 1984.
  44. EMP Corp.: Asbury Park Plant (B)

    Keywords: Factories, Labs, and Plants; New Jersey;

    Citation:

    Hayes, Robert H. "EMP Corp.: Asbury Park Plant (B)." Harvard Business School Supplement 684-052, February 1984.
  45. EMP Corp.: Asbury Park Plant (A)

    Keywords: Factories, Labs, and Plants;

    Citation:

    Hayes, Robert H. "EMP Corp.: Asbury Park Plant (A)." Harvard Business School Case 684-051, February 1984.
  46. Simpson Pump and Valve Co.

    Citation:

    Hayes, Robert H. "Simpson Pump and Valve Co." Harvard Business School Case 683-061, December 1982. (Revised December 1983.)
  47. Curtis Corp. (C)

    Citation:

    Hayes, Robert H. "Curtis Corp. (C)." Harvard Business School Case 677-185, February 1977. (Revised May 1983.)
  48. Zenith Radio Corp. (A)

    Provides an analysis of capital investment (new plant and equipment), production, and operations management.

    Keywords: Management; Capital; Investment; Production; Infrastructure;

    Citation:

    Hayes, Robert H. "Zenith Radio Corp. (A)." Harvard Business School Case 674-026, October 1973. (Revised May 1983.)
  49. Reflections on Japanese Factory Management

    Keywords: Factories, Labs, and Plants; Japan;

    Citation:

    Hayes, Robert H. "Reflections on Japanese Factory Management." Harvard Business School Background Note 681-084, March 1981. (Revised April 1983.)
  50. Intercon International (B)

    Citation:

    Hayes, Robert H. "Intercon International (B)." Harvard Business School Case 682-095, April 1982. (Revised February 1983.)
  51. N.V. Philips' Gloeilampenfabrieken: The Tessenderlo Plant

    Citation:

    Hayes, Robert H. "N.V. Philips' Gloeilampenfabrieken: The Tessenderlo Plant." Harvard Business School Case 679-082, February 1979. (Revised November 1982.)
  52. General Foods: Productivity Measurement Program

    Keywords: Performance Productivity; Performance Improvement; Strategy; Food and Beverage Industry;

    Citation:

    Hayes, Robert H., and Kim B. Clark. "General Foods: Productivity Measurement Program." Harvard Business School Case 682-072, January 1982. (Revised November 1982.)
  53. Financial Evaluation of Proposed Investments

    Citation:

    Hayes, Robert H. "Financial Evaluation of Proposed Investments." Harvard Business School Background Note 682-002, July 1981. (Revised August 1982.)
  54. Tortoise and Hare Approaches to Industrial Competition

    Keywords: Competition;

    Citation:

    Hayes, Robert H. "Tortoise and Hare Approaches to Industrial Competition." Harvard Business School Background Note 683-008, August 1982.
  55. Germany's World Class Industrial Competitors

    Keywords: Competition; Germany;

    Citation:

    Hayes, Robert H. "Germany's World Class Industrial Competitors." Harvard Business School Background Note 682-081, March 1982. (Revised June 1982.)
  56. Sarepta Paper Co. (C) (Abridged)

    Keywords: Pulp and Paper Industry;

    Citation:

    Hayes, Robert H. "Sarepta Paper Co. (C) (Abridged)." Harvard Business School Case 678-166, March 1978. (Revised April 1982.)
  57. Note on Productivity Accounting

    Keywords: Accounting;

    Citation:

    Hayes, Robert H. "Note on Productivity Accounting." Harvard Business School Background Note 682-084, March 1982.
  58. Discounting Concept and Industrial Disinvestment

    Keywords: Investment;

    Citation:

    Hayes, Robert H., and David A. Garvin. "Discounting Concept and Industrial Disinvestment." Harvard Business School Background Note 682-077, March 1982.
  59. Explosion in the Dover Plant

    Keywords: Crisis Management; Operations; Management; Chemical Industry;

    Citation:

    Hayes, Robert H. "Explosion in the Dover Plant." Harvard Business School Case 681-043, November 1980. (Revised February 1982.)
  60. Swissair Engineering and Maintenance Department

    Keywords: Air Transportation Industry;

    Citation:

    Hayes, Robert H. "Swissair Engineering and Maintenance Department." Harvard Business School Case 679-012, July 1978. (Revised January 1982.)
  61. Tucson Autonetics

    Citation:

    Hayes, Robert H. "Tucson Autonetics." Harvard Business School Case 682-068, January 1982.
  62. Day at Midwest Equipment Corp.

    Citation:

    Hayes, Robert H. "Day at Midwest Equipment Corp." Harvard Business School Case 681-041, December 1980. (Revised June 1981.)
  63. Managing Disasters

    Keywords: Crisis Management;

    Citation:

    Hayes, Robert H. "Managing Disasters." Harvard Business School Background Note 681-042, November 1980.
  64. Carborundum, Inc.

    Citation:

    Hayes, Robert H. "Carborundum, Inc." Harvard Business School Case 672-131, April 1972. (Revised October 1980.)
  65. Carborundum, Inc., Teaching Note

    Keywords: Industrial Products Industry;

    Citation:

    Hayes, Robert H., and Steven C. Wheelwright. "Carborundum, Inc., Teaching Note." Harvard Business School Teaching Note 677-241, May 1977. (Revised October 1980.)
  66. Walton Instruments--1970, Teaching Note

    Keywords: Asset Management; Production; Quality;

    Citation:

    Hayes, Robert H., and Steven C. Wheelwright. "Walton Instruments--1970, Teaching Note." Harvard Business School Teaching Note 679-007, July 1978.
  67. Mead Corp. (Abridged)

    Citation:

    Hayes, Robert H. "Mead Corp. (Abridged)." Harvard Business School Case 678-165, March 1978.
  68. Note on Paper Making

    Keywords: Pulp and Paper Industry;

    Citation:

    Hayes, Robert H. "Note on Paper Making." Harvard Business School Background Note 678-148, February 1978.
  69. Zenith Radio Corp. (C)

    Citation:

    Hayes, Robert H. "Zenith Radio Corp. (C)." Harvard Business School Case 674-095, April 1974. (Revised August 1977.)
  70. Armco Steel Corp. (A) (Revised)

    Keywords: Steel Industry;

    Citation:

    Hayes, Robert H. "Armco Steel Corp. (A) (Revised)." Harvard Business School Case 674-106, May 1974. (Revised February 1977.)
  71. Teradyne, Inc. (A)

    Keywords: Electronics Industry; Semiconductor Industry;

    Citation:

    Hayes, Robert H. "Teradyne, Inc. (A)." Harvard Business School Case 673-111, May 1973. (Revised June 1976.)
  72. Gulf Oil Co.

    Keywords: Energy Industry;

    Citation:

    Hayes, Robert H. "Gulf Oil Co." Harvard Business School Case 672-099, February 1972. (Revised February 1975.)
  73. Bowmar Instruments Corp. (A)

    Citation:

    Hayes, Robert H. "Bowmar Instruments Corp. (A)." Harvard Business School Case 674-090, April 1974.
  74. Office of Senator Ronald R. Kenmore

    Keywords: Government and Politics;

    Citation:

    Hayes, Robert H. "Office of Senator Ronald R. Kenmore." Harvard Business School Case 672-045, October 1971. (Revised November 1971.)
  75. Tocsin, Inc.

    Citation:

    Hayes, Robert H. "Tocsin, Inc." Harvard Business School Case 671-113, May 1971. (Revised November 1971.)

Presentations

  1. Managing Design for Strategic Impact

    Keywords: Management; Strategy; Design;

    Citation:

    Hayes, R. H. "Managing Design for Strategic Impact." Paper presented at the International Design Forum, Singapore, October 17–20, 1990.